Extérieur

Hampton Inn & Suites Phoenix Glendale-Westgate – Avis

3 out of 5
Hampton Inn & Suites Phoenix Glendale-Westgate
6630 N 95th Avenue, Glendale, AZ

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 672 avis sur 1000." "
Note de 8 – Bien, d’après 178 avis sur 1000." "
Note de 6 – Acceptable, d’après 66 avis sur 1000." "
Note de 4 – Médiocre, d’après 36 avis sur 1000." "
Note de 2 – Terrible, d’après 48 avis sur 1000." "

9,2/10

Propreté

9,4/10

Service et personnel

8,8/10

Commodités

9,0/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Karen, Inglewood

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We will come back again!
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jason David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024

10/10 – Excellent

Lorne

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The whole atmosphere including the trees and the birds in the area made it very comfortable.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Robert

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great location
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Wanda, Sierra Vista

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good location. No dining in hitel but numerous restaurants and fast food options available if you check in early enough.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

mary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay all around. Thoughtful staff. The man at the front desk gave us bottles of water when we returned from the concert.
Séjour de 2 nuits en mai 2024
Customer Care Team a répondu le 21 mai 2024
Dear Mary, Thank you so much for staying with us at Hampton Inn & Suites Phoenix Glendale-Westgate and awarding us a perfect 5/5 rating! We are thrilled you had a great stay overall, and your kind words for our staff and service made our day! Our dedicated team takes pride in providing outstanding customer care, and it's gratifying to hear you recognize our thoughtful staff and front desk personnel's gesture regarding the water bottles. Your feedback is greatly appreciated and will serve as an encouragement to the concerned desk member and our entire team. We are delighted you enjoyed your time at our hotel, and we hope to have the pleasure of welcoming you back soon for another memorable stay. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

2/10 – Terrible

Vanessa

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Customer Care Team a répondu le 17 mai 2024
Hi Vanessa, It's regrettable to learn that your recent visit did not meet your expectations, as reflected in your rating, and we apologize for any disappointment with our accommodation or service. We take poor experiences very seriously and are committed to making improvements for the future. We would appreciate more details about your stay, as that would allow us to take corrective measures for the betterment of the guest experience. We thank you for staying with us on this journey and hope you will give us another chance down the road, as we are eager to make this right!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

6/10 – Acceptable

Dulce

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024
Customer Care Team a répondu le 16 mai 2024
Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area, and to give you a better stay on a future visit. Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

Victoria

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I liked how close it was to the desert diamond arena as I was there for a concert. My family loved the pool.
Séjour de 1 nuit en mai 2024
Customer Care Team a répondu le 16 mai 2024
Hello Victoria,Thank you for sharing your experience at Hampton Inn & Suites Phoenix Glendale-Westgate! We're glad to hear that the hotel's proximity to the desert diamond arena was convenient for you and that your family enjoyed the pool. We appreciate your feedback and will continue to strive to provide a comfortable and enjoyable stay for all of our guests. We hope to welcome you back again in the future!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Jennifer, Beaumont

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Customer Care Team a répondu le 16 mai 2024
Dear Jennifer, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Jessica, Yuma

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very close to everything and convenient
Séjour de 1 nuit en mai 2024
Customer Care Team a répondu le 11 mai 2024
Dear Jessica, Thank you for taking the time out of your busy schedule to review your recent stay with us at Hampton Inn & Suites Phoenix Glendale-Westgate. We are delighted to hear you enjoyed the convenience of our hotel's location. We hope your stay was comfortable and you had a great time exploring the area from our ideal base off Loop 101 and near shops, entertainment, and more. It was a pleasure to host you, and we can't wait to have you back with us soon for another 5-star experience. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

cheryl

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
it was great
Séjour de 1 nuit en mai 2024
Customer Care Team a répondu le 11 mai 2024
Thanks so much for the 5-star review, Cheryl! We are thrilled you had a great stay with us at Hampton Inn & Suites Phoenix Glendale-Westgate. It was a pleasure to host you, and we hope to see you again soon!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

2/10 – Terrible

Mitchell

Voyage de couple
Points faibles : Commodités
I made a reservation for a room in Fall of 2023. The room that was scheduled for May 7, 2024 was billed by the hotel on May 3, 2024. A couple of hours before arriving at the hotel I got a text message that Expedia had overbooked the hotel and a reservation was made at a hotel next door, Tru Westgate, Glendale. Tru is worse than a hotel 6, no coffee maker, no dressers, actually no standard features of a modern hotel.
Séjour de 1 nuit en mai 2024
Customer Care Team a répondu le 9 mai 2024
Hi Mitchell, It's unfortunate to hear that we were not able to accommodate your rooming needs on this occasion, and we are genuinely sorry for your displeasure with the circumstances. Overbooking is indeed a rare scenario and a situation we aim to avoid. We understand how disappointing this must have been for you, especially concerning your expectations of room amenities, and we deeply regret the inconvenience this diversion may have caused in relation to your accommodation plans. We are committed to our guests' comfort and satisfaction and take your feedback seriously. We are constantly working to elevate the guest experience at our hotel and have shared your comments with the relevant team to consider how we may avoid similar incidents from repeating in the future. Thank you for choosing to stay with us in Glendale and taking the time to post your review. We earnestly request you view this incident in isolation and allow us another opportunity to regain your trust by hosting you with our signature hospitality.Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

William D

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fast easy and safe
Séjour de 1 nuit en mai 2024
Customer Care Team a répondu le 9 mai 2024
Thanks so much for awarding us a perfect 5/5 rating, William! We appreciate you chose Hampton Inn & Suites Phoenix Glendale-Westgate for your recent stay and are delighted to hear you had a fast, easy, and safe experience at our hotel. Providing a smooth and secure stay is always our goal, and we're pleased that we could meet your expectations in these areas. It was a pleasure to host you, and we look forward to having you back with us soon for another positive experience. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

6/10 – Acceptable

Kelli

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en mai 2024
Customer Care Team a répondu le 6 mai 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 – Excellent

redha

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All good
Séjour de 2 nuits en mai 2024
Customer Care Team a répondu le 6 mai 2024
Dear Redha, Thank you for taking a moment to review your experience at Hampton Inn & Suites Phoenix Glendale-Westgate with five stars! We are happy to hear you were satisfied with every aspect of your visit, and we hope your stay was pleasant and comfortable. It was a pleasure to host you, and we look forward to welcoming you back soon for another enjoyable experience. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

José Alberto

Tiene áreas de mejora
Séjour de 1 nuit en février 2024
Customer Care Team a répondu le 3 mai 2024
Hello José, Thank you for choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your recent stay and for taking the time out of your busy schedule to post your review. We are glad you had a positive overall experience at our hotel, as reflected in your 4/5 rating, and we hope your stay was pleasant and relaxing. We appreciate your highlighting the need for improvements. We are constantly exploring ways to elevate the guest experience, and your feedback is important to us. We would like to know more about the improvement opportunities as that would allow us to take corrective measures for your future visits. We look forward to a chance to serve you again and hope to share a more enjoyable experience on your next visit. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

4/10 – Médiocre

Joe

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
It was our 16th anniversary and had a limited budget and time. The description of the room seemed to fit our needs, however, it wasnt worth the price. Toilet wouldnt flush, shower had a constant drip. Shower curtain was rigged to stay up, you could tell it was previously ripped. Pillows were extremely uncomfortable and had no extras in the room or extra blankets. You could barely hear the tv at raised 56. Sink soap looked used and not wrapped. Breakfast was rubbery and limited drink options.To top it off you had to pay to park on the property. My car was covered with bird crap when we checked out. Very disappointed
Séjour de 1 nuit en avril 2024
Customer Care Team a répondu le 30 avr. 2024
Dear Joe, We are grateful that you chose to be with us on your special occasion and are disheartened that we failed to deliver the wonderful experience we hoped to provide to make the stay of your anniversary unforgettable. We are deeply apologetic about the condition of your room, and we are sorry that you felt your room was unworthy of the price you paid. We hold ourselves to high standards of upkeep and cleanliness, and our team performs preventative routines to make sure our guest room features are functioning efficiently, so it's concerning to hear we missed the mark in this case. We wish you had made our staff aware of this, as it would have been no problem to switch your room so you could be more comfortable. Nonetheless, we thank you for alerting us to these shortcomings, and we are addressing your concerns with the relevant teams to ensure that the issues you've raised are rectified promptly and that appropriate steps are taken to prevent similar incidents from recurring. We will also work on improving our breakfast quality and consider adding more drink options in the future. We assure you that your experience falls well below our standards; thus, we do not take your concerns lightly. We understand that our parking fee caused you some dissatisfaction; however, due to limited parking in this area, almost all hotels charge a parking fee. Please note that our parking fee is listed on our brand website to ensure it is not a surprise for our guests. We do regret the unfortunate incident involving your car and any resulting discomfort or inconvenience you experienced. Thank you for bringing these matters to our attention. We appreciate your insights and have noted all your comments for the betterment of the guest experience. While we're not able to change your recent experience, we certainly aim to make things right for the future. We sincerely hope you'll give us another chance to make amends and re-establish credibility by providing the comfortable and enjoyable experience our guests love and expect. Take care!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Aidee

Points forts : Propreté, état et installations de l’hébergement
Great ambience and service
Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 29 avr. 2024
Dear Aidee, Thank you so much for your 5-star review! We appreciate your choice to stay with us at Hampton Inn & Suites Phoenix Glendale-Westgate and are delighted to hear you enjoyed our hotel's ambiance and service. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to see you again soon so we can share another memorable experience with you. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I could not give a 5 star rating, we have previously stayed at this location 2 times prior to this weekend, we have always had great customer service including this time around. The only reason we gave it a 4 star was due to the fact that the beds were uncomfortable, but staff reassured us that new mattress’s we coming in May, also, found a small amount of mold in our shower, mold was on the caulking of the tub, not a very big deal, remove old caulking, clean the affected area and lay down some new caulking. Other than that, the entire establishment was clean, and the staff was phenomenal, have to give a huge shout out to Jordan for his help with a small blow up mattress.
Séjour de 2 nuits en avril 2024
Customer Care Team a répondu le 23 avr. 2024
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Rene

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was close by
Séjour de 3 nuits en avril 2024
Customer Care Team a répondu le 23 avr. 2024
Hello Rene,Thank you for sharing your feedback about your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate. We're glad to hear that you found everything to be close by during your visit. We appreciate you taking the time to let us know what you enjoyed about your stay. Your feedback is valuable to us as we are always looking for ways to improve our guests' experience. We hope to welcome you back again soon for another enjoyable stay.Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Stacy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was awesome!! So courteous and helpful!!
Séjour de 2 nuits en avril 2024
Customer Care Team a répondu le 15 avr. 2024
Hello Stacy, Thank you for sharing your positive experience with our staff! We are thrilled to hear that you found them to be courteous and helpful during your stay. Your kind words mean a lot to us and we will be sure to pass along your compliments to our team. We appreciate your feedback and look forward to welcoming you back on your next visit. Have a great day!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

Anahi

Points forts : Propreté
Séjour de 2 nuits en avril 2024
Customer Care Team a répondu le 15 avr. 2024
Dear Anahi, Thank you for reviewing your stay at the Hampton Inn & Suites Phoenix Glendale-Westgate. We appreciate you taking the time to rate us and are pleased to learn you had a positive overall experience at our hotel, as reflected in your rating. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

Fiona

Points forts : Propreté
Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 9 avr. 2024
Dear Fiona, Thank you for choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your recent stay and giving us a positive review. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more enjoyable, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to welcoming you again and hope to exceed your expectations on your next visit. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

6/10 – Acceptable

Salvador

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
Muy viejo
Séjour de 1 nuit en janvier 2024
Customer Care Team a répondu le 2 avr. 2024
Hello Salvador, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not fully meet your expectations. We regret to read about your disappointment with the facility. We understand the importance of maintaining a fresh and updated look for our property and undertake periodic renovations/repairs as part of the hotel's routine upkeep. Nonetheless, we value your feedback and will see what we can do about having some updates to the property soon. In the meantime, our team works hard to ensure everything is disinfected, clean, and functioning efficiently. We hope to earn your business on future travels so you can see our continuous improvement. Thank you for staying with us on this journey and taking the time to leave us with valuable feedback. We appreciate both and wish you safe travels ahead!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

sergio franciscon chavez

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Todo muy bien me encanto
Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 2 avr. 2024
Many thanks for the fantastic review, Sergio - it made our day! At Hampton Inn & Suites Phoenix Glendale-Westgate, we strive to ensure that every guest staying with us leaves our hotel 100% satisfied, and we are so glad that we achieved said task with you. We are thrilled that you appreciated every aspect of what we offer, and it's most rewarding to hear that you loved your time with us. Your complete satisfaction is our biggest compliment, and we look forward to being your preferred choice here in the future. Thank you for staying with us on this journey. It was wonderful having you as our guest recently. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Jessica

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s super comfortable
Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 2 avr. 2024
Dear Jessica, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn & Suites Phoenix Glendale-Westgate, and we are delighted with your rating and comments - thank you very much! Providing our guests with comfortable accommodations is always our goal, and we are thrilled that we hit the mark for you. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience at our hotel in Glendale. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

Mark

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We loved the welcome water 😁
Séjour de 3 nuits en mars 2024
Customer Care Team a répondu le 27 mars 2024
Dear Mark, Thank you for making Hampton Inn & Suites Phoenix Glendale-Westgate your accommodation of choice on this trip and giving us a positive review of our hotel. We are glad you enjoyed the welcome water and hope your stay was comfortable and you had easy access to everything you needed. We are always looking for ways to improve the guest experience, and your feedback matters to us. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back soon and look forward to sharing a 5-star experience with you on your next visit. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

Mark

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First off, out of 3 Phoenix area hotels I stayed at over 2 weeks this trip, this hotel had the best service by far. All the staff that I interacted with were professional and pleasant. This hotel is probably around 15 years old. My room didn't seem to have been renovated since. It was clean but a little beat up. Third floor and could hear footsteps through the ceiling. Location is great for shopping/entertainment and food. Easy access to entire west half of the valley including Surprise, Goodyear and Peoria. I wouldn't hesitate to stay again although, I'd request a top floor room.
Séjour de 4 nuits en mars 2024
Customer Care Team a répondu le 27 mars 2024
Dear Mark, Thank you for choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your recent stay and giving us a positive review. We sincerely appreciate your business and your feedback. At our hotel, we strive to deliver exceptional service to our guests, and we are thrilled that we hit the mark for you. Thanks so much for endorsing our service and the staff for their professionalism and pleasant demeanor. We'll be sure to pass on your compliments to our team, who work diligently to uphold our hotel's high standards. It's great to hear that our location was a highlight of your stay. Ensuring our guests' convenience is always our goal, and we're happy to see that reflected in your experience. We hope you enjoyed exploring the local things to see and do and the easy access to various areas in the Valley from our great location in Glendale. We understand the importance of maintaining a fresh look and feel for the property and appreciate the opportunity to improve future guest satisfaction. We undertake periodic renovations/repairs as part of the hotel's routine upkeep, and we will see what we can do about having some updates to the rooms soon. In the meantime, our team works very hard to ensure everything is disinfected, clean, and functioning efficiently; we're pleased that you found the room clean. We do apologize for any inconvenience caused by the noise from footsteps on the ceiling. We are delighted you plan to stay with us again and appreciate your preference for a top-floor room. Please make this request when booking your next reservation and call us in advance.; we will try our best to pre-select a room on the desired floor. Here, we'd like to clarify that while we do our best to accommodate any special requests from our guests, including room location requests, such requests are subject to room availability, as we are a busy property and maintain a high occupancy level. Thank you for your business and your feedback. We're excited to see you again and hope to provide an even better stay on your next visit. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

Angela

Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 9 avr. 2024
Dear Angela, Thank you for taking the time to review your stay with us. We appreciate your feedback and are pleased to learn you had a positive overall experience at Hampton Inn & Suites Phoenix Glendale-Westgate, as reflected in your rating. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 18 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Excellent

Hilda

Voyage en famille
Points forts : Commodités
The front desk was polite and prompt.
Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 18 mars 2024
Dear Hilda, Many thanks for reviewing your stay at the Hampton Inn & Suites Phoenix Glendale-Westgate and awarding us a perfect 5/5 rating! We sincerely appreciate your business and your feedback. We are grateful for your recognition of our front desk team's prompt and polite service, and your positive comment will serve as an encouragement to our team and motivate all of our desk staff members to remain focused on our goal of providing 100% value and quality service at all times. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to welcoming you back soon for another positive experience. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

John

Points forts : Commodités
Great place to stay. A lot to do in the immediate area. Walking distance to food and stadium
Séjour de 2 nuits en mars 2024
Customer Care Team a répondu le 18 mars 2024
Dear John, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn & Suites Phoenix Glendale-Westgate, and we are delighted with your 5-star rating and positive comments - thank you very much! It is always wonderful to be considered a great place to stay, and we are happy to hear that our hotel's proximity to the State Farm Stadium and dining outlets was convenient for you. Located just 15 miles from Downtown Phoenix, we are in a great area of town for shopping, restaurants, recreation, etc., and we hope you enjoyed exploring the neighborhood from our prime location. It was a pleasure to host you, and we look forward to having you back with us soon for another memorable experience at our Glendale hotel. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Linda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room formation was unique.
Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 18 mars 2024
Many thanks for the 5-star review, Linda! It was our pleasure to host you at Hampton Inn & Suites Phoenix Glendale-Westgate, and we appreciate you telling us that you found the room configuration distinctive. We hope your stay was comfortable and you had easy access to everything you needed. We look forward to seeing you again soon for another positive experience at our hotel in Glendale. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

4/10 – Médiocre

Jennifer

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Stayed for one night—last stayed here around 5 years ago at which time it was a solid 3 star. Walking in it smelled really musty with cleaner trying to cover it up. Our room was dingy, a/c was loud and it seemed run down. We went in the jacuzzi which was half full of water and dirty. Yuck. I booked because it was $100 cheaper than the Renaissance but I should have booked the Renaissance. We go to Glendale every spring but won’t be back to the Hampton Inn.
Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 18 mars 2024
Hi Jennifer, Thank you for your review. We appreciate your loyalty and are disappointed that your most recent stay did not live up to your previous experience. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that we fell short of delivering that during your recent visit. We assure you that we take your feedback seriously and will address all your concerns with the appropriate members of the relevant teams so we may improve in the future. Here, we'd like to mention that if there are any issues with the room, we are happy to provide a new room if they are reported at the time of arrival. We are saddened to read that you feel you won't stay with us again. We hold ourselves to a much higher caliber of service, and we earnestly request that you kindly not let this experience be your lasting impression of us. We sincerely hope you'll give us another chance to host you more successfully and re-establish credibility by providing you with the top-notch stay we are known to offer our guests. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

6/10 – Acceptable

Jay

Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 5 avr. 2024
Hello Jay, Thank you for staying with us on this journey. It's noticeable from your rating of our hotel that your recent visit did not fully meet your expectations, and we regret any shortcomings you may have experienced during your stay. As our primary goal is always to exceed our guests' expectations, we would like to know more about how we may improve our product/service to ensure a superior experience for you and other guests in the future. We hope to have a chance to host you again and share a more positive experience with you. Thank you for your business and your review. We appreciate both.Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Alejandro

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really clean
Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 13 mars 2024
Dear Alejandro, Thank you for your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate and for awarding us a perfect 5/5 rating. It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean environment for our guests - thank you! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay at our hotel in Glendale. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Barbara

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was walking distance to entertainment district which was very convenient. It was also a short uber ride to camelback ranch stadium
Séjour de 2 nuits en mars 2024
Customer Care Team a répondu le 19 mars 2024
Thank you for sharing your 5-star experience at Hampton Inn & Suites Phoenix Glendale-Westgate with us and others, Barbara - it's much appreciated! We are delighted to hear that our hotel's walkable distance to the Westgate Entertainment District and short ride to Camelback Ranch was convenient for you, and we hope you enjoyed exploring the local attractions from our prime location. It was a pleasure to host you, and we can't wait to have you back soon for another pleasant and convenient stay during your next trip to the area. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

Alla

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good clean property and well appointed rooms. Good location
Séjour de 2 nuits en février 2024
Customer Care Team a répondu le 12 mars 2024
Dear Alla, It is great to receive feedback from you regarding your recent visit, and we are pleased to know that you had a positive overall experience at Hampton Inn & Suites Phoenix Glendale-Westgate. We are happy to hear that you appreciated our clean facilities, well-appointed rooms, and convenient location, and we hope your stay was comfortable and you had easy access to everything you needed. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to provide you with a 5-star experience on your next visit. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

Alicia, Signal Hill

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice clean rooms. Friendly staff. Not enough Handicapped parking spaces.
Séjour de 3 nuits en février 2024
Customer Care Team a répondu le 12 mars 2024
Dear Alicia, Thank you for taking the time to rate your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate. We are pleased you had a positive overall experience at our hotel and are happy to hear you appreciated the clean rooms and our friendly staff. We are sorry that the accessible parking spaces we provide for our guests' convenience did not entirely meet your requirements. Parking is a significant concern in the city due to space constraints. Nevertheless, we provide complimentary parking for our guests and try our best to accommodate all our guests for this facility. We do value your honest feedback and hope this aspect of your stay did not inconvenience you too much. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you back when you return to Glendale. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Jesse

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I would stay here again!
Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 12 mars 2024
Dear Jesse, Thank you for taking the time out of your busy schedule to leave us a rating of your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate. We are happy you had a positive experience at our hotel and appreciate your 5-star rating. Knowing that you intend to stay with us again is such a compliment. We are grateful for your support and are excited to serve you again soon. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Debra Jo, Kansas City

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly, helpful staff. Only issue was one of the elevators was out for a couple days during our stay
Séjour de 4 nuits en mars 2024
Customer Care Team a répondu le 6 mars 2024
Dear Debra, Thank you for choosing to stay at Hampton Inn & Suites Phoenix Glendale-Westgate and for awarding us a perfect 5/5 rating. We are grateful for your feedback and appreciate your kind words for our staff. We apologize for the limited elevator service during your stay. We regret any inconvenience caused and hope this aspect of your visit did not detract from the overall experience too much. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to make the next stay just perfect for you. Thank you for giving us the opportunity to serve you. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

Antonio

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay near Camel Back ranch spring training facilities only 10min away
Séjour de 2 nuits en mars 2024
Customer Care Team a répondu le 5 mars 2024
Dear Antonio, It is great to receive feedback from you regarding your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate, and we are pleased to hear that you had a positive overall impression of our accommodations. We are happy to read that our prime location was a highlight of your visit, and we hope you enjoyed exploring the area from our conveniently located base in the charming historic district of Glendale. We are constantly striving to deliver exceptional guest experiences, and we are glad we were able to meet your expectations on this visit. If there's anything we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future and hope to provide you with a 5-star experience on your next visit. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Stefanie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Customer Care Team a répondu le 5 mars 2024
Thank you for the 5/5 rating, Stefanie! It's great to be at the receiving end of a perfect score, and we hope you had an exceptional stay with us. We appreciate you choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your accommodation on this journey and look forward to being your preferred choice here in the future. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

alondra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent
Séjour de 1 nuit en novembre 2023
Customer Care Team a répondu le 1 mars 2024
Dear Alondra, Thank you so much for the 5-star review! We are delighted to hear you had an excellent stay at Hampton Inn & Suites Phoenix Glendale-Westgate. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

8/10 – Bien

gurban

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
location, easy acces to highway and entertaiment district
Séjour de 1 nuit en décembre 2023
Customer Care Team a répondu le 1 mars 2024
Dear Gurban, Thank you for your recent stay and for taking the time to rate us. We appreciate your feedback and are pleased to learn you had a positive overall experience at Hampton Inn & Suites Phoenix Glendale-Westgate. Set off Loop 101, we are lucky to be situated where we are, walkable to the Westgate Entertainment District and Tanger Outlets, and we are thrilled to hear that our prime location was a highlight of your visit. We also hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our ultimate goal, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience with you during your next stay. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

DEENA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean. Large room. Great tv. Quiet.
Séjour de 2 nuits en février 2024
Customer Care Team a répondu le 27 févr. 2024
Dear Deena, Thanks so much for choosing to stay with us and giving us a perfect 5/5 rating. It was a pleasure to host you at Hampton Inn & Suites Phoenix Glendale-Westgate, and we are delighted to hear that you loved the TV and enjoyed our spacious room and clean, quiet accommodations. Your satisfaction is our ultimate goal, and we hope to exceed your expectations each time you choose us. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Deborah

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2024
Customer Care Team a répondu le 27 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Excellent

Iliana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location
Séjour de 1 nuit en février 2024
Customer Care Team a répondu le 27 févr. 2024
Dear Iliana, Thank you for the 5 out of 5 rating. We appreciate you choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your stay and are happy to hear that our great location - close to the Tanger Outlets, State Farm Stadium, and Westgate Entertainment District and just 15 miles from Downtown Phoenix - was a highlight of your visit. We hope you were able to take advantage of our prime location to uncover the best of what the city has to offer. It was a pleasure to host you, and we eagerly anticipate your return for another positive experience. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

10/10 – Excellent

Alexis

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was a great stay for our daughter’s competition across the street. Staff was so friendly, easy access to the room and just a great stay overall! Would definitely recommend staying here and will stay again!
Séjour de 4 nuits en février 2024
Customer Care Team a répondu le 21 févr. 2024
Dear Alexis, Thank you for choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your lodging needs on this trip. It is always a wonderful feeling to be at the receiving end of a perfect score, and we are happy to hear that you had a great overall stay with us. We are pleased to know that you appreciated our friendly staff and the easy access to your room, and we hope everything was in order and you had a restful night at our hotel. Thank you for recommending our property to prospective guests. We are delighted to read that you intend to stay with us again, and we look forward to having you back many more times in the future. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate