Note fondée sur 834 évaluations vérifiées
3,5 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
Avis Expedia vérifiés
par Famille Alauze de France
Hotel très décevant
Publié le 19 mai 2014 sur Hotelsaccueil froid , moquette chambre très sale,clim très bruyante: obligation de l'arrêter malgré les 38° C .frigo bruyant , pas d'eau en bouteille disponible dans l'hotel. Petit déjeuner frugal et debout dans le hall d'entrée
par un voyageur vérifié
Publié le 12 avr. 2024
Nice quiet property, room was dated but nice. Staff were lazy, less than honest, and inattentive. Coffee was like water because “that’s the way the night shift likes it”, continental breakfast was nonexistent as they “had ran out”. Staff failed multiple times to send email receipt required multiple calls over several days to obtain.
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Andrew, Thank you for choosing to stay at our hotel. We are delighted you enjoyed your stay at our serene property and found the room pleasant. However, we are sorry to learn that you faced inconvenience due to our staff's lack of responsiveness. Your feedback is highly valuable to us, and we appreciate you bringing this to our attention. Rest assured, we will work on improving our services to ensure that our guests' needs are met promptly and efficiently. We look forward to serving you again and providing you with an even better experience.Sincerely,Hotel Management
par un voyageur vérifié
Publié le 10 avr. 2024
Room was never cleaned from previous guest. Everything was filthy
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jonathan, Thank you for staying with us and reviewing your experience. We sincerely apologize for any oversights in preparing your room before your arrival, and we deeply regret any inconvenience this may have caused. Please be assured that we take your feedback seriously and have already started addressing these concerns with our housekeeping team to ensure that every guest's room is impeccably prepared. Thank you for selecting us as your accommodation provider, and we eagerly anticipate the opportunity to welcome you back on your next visit.Sincerely,Hotel Management
par un voyageur vérifié
Publié le 31 mars 2024
Great staff
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Thomas, We're delighted you found the staff at Extended Stay America to be great! We aim to provide excellent service, and we're thrilled that our team made your stay enjoyable. Thank you for sharing your positive experience, and we hope to welcome you back soon for another pleasant stay.Sincerely,Hotel Management
par un voyageur vérifié
Publié le 30 mars 2024
The room smelled of smoke. I should have asked to be moved. However, I was so busy with my brother's memorial service, I didn't have time or energy to move. The staff wasn't particularly helpful when I let them know of the problem. They offered no solutions or suggestions.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Jayne, We genuinely appreciate your stay and the feedback you've provided. Your experience during such a challenging time is profoundly saddening. We strictly enforce non-smoking policies in designated areas, and your input allows us to address this issue effectively. Rest assured, we're enhancing our responsiveness and support for all guests. We regret not meeting your expectations promptly and offering suitable solutions. Should your travels bring you back, we'd be honored to provide a more comfortable and compassionate stay. Thank you for bringing this to our attention, and please accept our heartfelt condolences for your loss. Your feedback is invaluable as we strive to improve our services.Sincerely,Hotel Management
par un voyageur vérifié
Publié le 24 mars 2024
Clean and easy.
par un voyageur vérifié
Publié le 24 mars 2024
par un voyageur vérifié de Flagstaff
Publié le 17 mars 2024
I’ve stayed here multiple times & usually like it. This time - this room was run down & things broken. Gross towels were left in the hallway for days. Bed was hard as a rock
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Erica, Thank you for informing us about your stay with us. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
par un voyageur vérifié
Publié le 15 mars 2024
Would not suggest to anyone!! Dead bird on property for 2 days, noisy guest above for hours and into the early morning. Was supposed to stay 4 nights left after 2 and property refusing to refund my last two nights..
Customer service at Expedia tried to assist in the refund (over 400.00) but property would not budge.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear carolyn, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
par un voyageur vérifié de Columbia City
Publié le 13 mars 2024
We didn’t have any housekeeping.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Jonathan, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Please know that our housekeeping is done for guests staying more than eight nights to respect our guests' privacy and offer minimal intrusion; however, we are always happy to provide fresh linens and whatever we can to make the most of your stay. Your feedback has been shared with our front desk staff to ensure we communicate our services to every guest. Once more, thank you for sharing your thoughts, and we look forward to the opportunity to host you again soon.Sincerely,Hotel Management
