Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
49% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromSydney, Australia

Basic, clean, Ok for one night

Posted 5-Nov-2016
Location: I-10 and Chandler Blvd. Numerous fast food, convenience stores and similar places. Chandler mall just down the street.
Check in was good. Helpful front desk staff. Room was clean, but old. Bed wasn't particularly comfortable. I needed a last minute place to stay for one night, and for this purpose, it worked. Location was convenient, right off I-10. Good neighborhood, no issues there.
4out of 5
by A verified traveller

Posted 27-Oct-2016
It's only a block away from the freeway, very convenient.
Comment from Hotel Management
10-Nov-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. I am more than pleased to see you valued our convenient location near the freeway. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4out of 5
by A verified traveller fromAnaheim, Ca.

Very nice hotel

Posted 23-Oct-2016
Pros: Roomy and quite.
Location: Nearby malls and many eateries.
Very comfortable and clean. Quite and nearby many freeways and easy to get to freeways and around town.
Comment from Hotel Management
10-Nov-2016 by Manager, Hotel Management
Thank you for sharing your experience. Your comments about the spacious of your room, quiet atmosphere of our hotel and the convenient location is much appreciated. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
1out of 5
by A verified traveller

Posted 27-Aug-2016
Pros: Close to stores
Location: Location is good
People let there dog go to the bathroom right out side the door, people throw cigarettes off 2 the 2 floor to the ground, people fighting, room was dirty it was just not good it can get better if they just would pay attention look around do their job better
4out of 5
by Ahmad fromphoenix

Average!

Posted 5-Aug-2016 on Hotels
Smooth. Office slow and not very friendly.
Comment from Hotel Management
17-Aug-2016 by General Manager, Hotel Management
Thank you for taking the time to write a review. I'm concerned about your comment about slowness and our staff not being friendly. This will be addressed because customer service is our top priority. Thank you for bringing this to our attention. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
2out of 5
by Carolyn

This traveller left a rating score only Posted 5-Aug-2016 on Hotels
2out of 5
by Rajesh fromIndia

Posted 30-Jul-2016 on Hotels
Past 5 week's I was here. This is just OK
Comment from Hotel Management
10-Aug-2016 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. It is saddening to hear that we were not able to give you the best experience possible, and we apologize for that. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3out of 5
by Suzanne

This traveller left a rating score only Posted 17-Jul-2016 on Hotels
4out of 5
by Anna

This traveller left a rating score only Posted 6-Jul-2016 on Hotels
1out of 5
by A verified traveller

Do not stay there

Posted 14-May-2016
Dirty, dirty, dirty. Do not stay there. Had to ask for a better, non smoky, clean room twice
Comment from Hotel Management
24-May-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. As this hotel’s manager, I can assure you that I have retrained our housekeeping staff and will make sure we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.