Understaffed, neglected by management
Arrived ~ 5pm, room not ready, four guests in line, some to complain. One young staff at desk trying to help. Admitted only two cleaning staff, they were behind. I came back about 8pm, room ready. My non-smoking room reeked of smoke. After a half hour I couldn't stand it, went to office, she switched me to another room, which was acceptable.
Comment from Hotel Management
9-Mar-2017 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had a long wait for your room and that it had a string smoke odor. We are currently working with our staff to make sure rooms are well maintained and ready for guests to check in to. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.