The rug was very stained and the outside steps and walkways were very dirty.
Comment from Hotel Management
13-Apr-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I have coached our housekeeping staff and will make sure we are frequently walking our property. Additionally, I will make sure we are implementing deep cleaning procedures. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.