Ratings based on 388 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
49% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Do not stay there

Posted 14-May-2016
Dirty, dirty, dirty. Do not stay there. Had to ask for a better, non smoky, clean room twice
5out of 5
by A verified traveller

5 rooms for the week

Posted 23-Apr-2016
We had 5 rooms for the week. It was clean, walkable, had a great grass area to enjoy the AZ weather. Excellent bargain for the price.
Comment from Hotel Management
2-May-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m so pleased to read that you enjoyed our comfortable accommodations as well as our reasonable rates! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4out of 5
by A verified traveller

Nice hotel right off the I-10

Posted 8-Apr-2016
I would gladly stay there again. Front desk was very helpful. Room was very clean and quiet.
Comment from Hotel Management
4-May-2016 by Manager, Hotel Management
Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
2out of 5
by A verified traveller

Bugs..

Posted 5-Apr-2016
Cons: Better maintenance of the hotel.
I tried to give this place a chance because it was a great concept but it was just a real disappointment. Not only was my room dirty with gooey stuff on the end table that ended up all over my phone, it was so noisy, the iron stained my clothes before it even touched them, there was no room service and to top it off there were bugs in my bed. Who I am assuming was management worked quickly to get us into another room but it was just a hassle to have to get up in the middle of the night after a long day, pack all of our things again and go to another room. If we pay that much for a room I shouldn't have to worry about bed bugs. Just not a good experience at all.
Comment from Hotel Management
19-Apr-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3out of 5
by A verified traveller

Could have been cleaner outside and inside.

Posted 3-Apr-2016
Pros: Location mainly. The price was too high for the quality of the room.
Cons: Cleanliness
The rug was very stained and the outside steps and walkways were very dirty.
Comment from Hotel Management
13-Apr-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I have coached our housekeeping staff and will make sure we are frequently walking our property. Additionally, I will make sure we are implementing deep cleaning procedures. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
2out of 5
by A verified traveller fromIL

Okay for short stay

Posted 3-Apr-2016
Pros: Location to I-10 is good. Coffee was good in the AM
Cons: Breakfast selection was very limited and Grab-and-go.
Location: Close to South Mountain Park for hiking. Next to I-10 in a very congested area.
Very noisy if on the first floor. Thin walls and ceiling. Could hear the people above walking around.
Comment from Hotel Management
14-Apr-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
2out of 5
by A verified traveller

Hotel in Chandler AZ

Posted 26-Mar-2016
Looked nice from the highway but the garbage was piled up under the rooms. The hide a bed was brutal as the unlucky candidate got about 2 hours sleep. Better just to leave it unopened, hang your feet over the couch and sleep there. Staff was courteous and the location is good so if you don't need the hide a bed then it's not bad.
Comment from Hotel Management
5-Apr-2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. I appreciate your comments about our staff; however, I sincerely apologize that your experience was not to our company’s high standards. Your comments were reviewed by the staff, and we will make sure we are thoroughly inspecting our rooms and frequently walking our property to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1out of 5
by A verified traveller

Horrible

Posted 21-Mar-2016
Bad service and amenities.I was very dissatisfied.
1out of 5
by A verified traveller fromCA

Dirty. Understaffed. Sad really.

Posted 15-Mar-2016
To start with our non smoking room reeked of smoke, there was a cigarette burn in the comforter and the carpet was terribly stained. We propped the door and tried to air it out as there were no other rooms available. We went to get into bed and when we pulled the comforter and top sheet back we found blood and either feces or makeup stains, not sure which. Front desk said nobody was on staff that could come and change the sheets and again no other rooms. Front desk then brings new sheets, goes to put them on and says oh the fitted sheet is missing this is actually the mattress topper and we aren't permitted to remove it! We then ask him to leave and we will remove it ourself. Big mistake! The mattress underneath was worse! Tried to find other room but no luck with nascar and mlb in town it was terrible! Slept on top of the pleather couch for two nights and was given only one night refund after demanding something be done.
2out of 5
by A verified traveller fromTucson

Not Worth $$$

Posted 14-Mar-2016
Pros: Parking
Cons: Remodel the whole place. New bathroom, new beds, new carpet and new furniture.
Location: Close to good food and highway.
Definitely not worth the price. Needs major work to get it up to date. Bed was like concrete, bathroom needs all new fixtures and tub.