Ratings based on 440 Verified Reviews

3.1 out of 5
48% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Just what I needed in a room.

Posted 25-Mar-2017
Just wish it was easier to get in and out of from the street
1out of 5
by A verified traveller

Our annual family vacation

Posted 22-Mar-2017
Cons: Customer Service, Rooms being better cleaned, linens provided with a pull out couch and towels. Kitchenette items would have been helpful.
Our family takes one vacation a year. We were traveling with two young children. We knew we had a late flight into Sky Harbor, therefor we called Extended Stay several days before our departure to advise them of our late arrival/check in. We were instructed to call the day of our reservation. We called the day of our reservation and were advised to call when we arrive so they could open the door. Upon arriving at the property, we knocked and called the number provided with no response, after almost an hour, the front desk attendant opened the door. We were finally checked in around 12:30am. Upon entering our room, we instructed our young children to take a shower after a long day of traveling, only to find the soap holder completely broken off of the shower and no towels in the bathroom at all. Simultaneously we were prepping the pull out bed so that they could get to sleep, only to find no linens. My wife went back to the office, again with no response after knocking and calling several times. After several more minutes of trying the police arrived to the property with a complaint of disturbing the peace. After being harassed for almost an hour, they police were finally able to get the front desk attendant to respond and give us linens for the bed. The process which took almost two hours total with two young children. The customer service was terrible along with no utensils or anything in the kitchenette. The pool was dirty and tended to. The experience overall was terrible.
2out of 5
by A verified traveller

Not Up to Usual Standards of Extended Stay

Posted 18-Mar-2017
Pros: Location to where we needed to be
Cons: A staff that actually works to keep the place maintained.
a) Staff wasn't sure the room was ready even though well past 3:00 pm when we checked in b) Only one person at the desk so a line developed at check-in c) A bit rundown it seems, trash cans often overflowing. d) A one week stay and only one day did we get room service e) Location made for a noisy night experience, especially on Saturday it seemed f) Hard to call it a breakfast when you can get coffee and a packaged muffin that you can purchase at any convenience store
2out of 5
by A verified traveller

Hard to book hotels in this area,

Posted 11-Mar-2017
Pros: Staff
Cons: thicker doors,
Phoenix is very spread out with all the sub-divisions. we thought we were getting a hotel in phoenix, but it was 30 miles away from where we needed to be. came in the hotel to sleep and we could hear everything the next door guest were saying and their music due to the lock out door. very thin door! also smelled their, pot smoking. This was after a 14 hour drive, so to tired to deal with anything. Finally fell asleep and the someone woke me up by jumping on the floor above us several times, again not motels fault because we were too tired to get up and make a phone call. In the morning we went to the office and the staff was extremely nice and understanding
4out of 5
Recommended
for Everyone
by A verified traveller fromCalifornia

Pleasing

Posted 6-Mar-2017
Pros: Very close to Wild Horse Motorsports Park
Met our needs for a stay away from home on a long weekend. It was crowded with the sofa bed opened but we managed.
Comment from Hotel Management
9-Mar-2017 by Manager, Hotel Management
Thank you for sharing your experience. It is good to know you valued our convenient location near attractions. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2out of 5
by A verified traveller fromDenver

Understaffed, neglected by management

Posted 2-Mar-2017
Arrived ~ 5pm, room not ready, four guests in line, some to complain. One young staff at desk trying to help. Admitted only two cleaning staff, they were behind. I came back about 8pm, room ready. My non-smoking room reeked of smoke. After a half hour I couldn't stand it, went to office, she switched me to another room, which was acceptable.
Comment from Hotel Management
9-Mar-2017 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had a long wait for your room and that it had a string smoke odor. We are currently working with our staff to make sure rooms are well maintained and ready for guests to check in to. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2out of 5
by A verified traveller

Posted 28-Feb-2017
main room floor with no additional lock for door. Very dark and dingy room.
3out of 5
by A verified traveller

Posted 13-Feb-2017
Pros: I like that it has a full kitchen and sitting area.
Cons: cleanliness
Check in went great, area where the hotel is located is a little vacant and right next to the freeway. I noticed red splatter on the ceiling of my room, also where the smoke alarm should have been on the ceiling there was open wires hanging out with no smoke alarm attached. I noticed the morning of checkout an unusual outlet cover on the wall way up high. Looked at it and it appeared to be a lens behind the grill...turns out it is a new hi-tech fire alarm with photogenic sensor... didn't like the idea of that.
1out of 5
by A verified traveller fromel paso tx

Posted 25-Dec-2016
awful, room was not clean. staff was rude &hhhhhhh&hhhhhhhhhhhhjhhjhhhhhh
2out of 5
by A verified traveller

Not a great stay

Posted 21-Dec-2016 on Orbitz
Pros: Both the guy in the evening when I checked in and the guy in the morning when I got locked out were very helpful and nice.
Location: Location is right near I10, which makes it loud, but it was close to things in Chandler.
The internet was terribly slow, the phone in my room didn't work, breakfast was meager, and then I got locked out of my room for 2 hours or so because the key card mechanism had an issue. I checked out and moved to a different hotel since too many things were wrong. Also, it is close to I10 so I got very little sleep with all the noise.