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Reviews of Quality Inn & Suites near Downtown Mesa

2.5 out of 5
Quality Inn & Suites near Downtown Mesa
1750 E. Main St., Mesa, AZ

Reviews

6.0
Rating 10 - Excellent. 132 out of 680 reviews" "
Rating 8 - Good. 137 out of 680 reviews" "
Rating 6 - Okay. 130 out of 680 reviews" "
Rating 4 - Poor. 129 out of 680 reviews" "
Rating 2 - Terrible. 152 out of 680 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m happy I only stayed one night place is trash.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Amanda, We regret to hear about your disappointment during your stay. Feedback is important for us to improve our services. Your comments will be shared with the team for further review. Thank you for taking the time to share your experience with us.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t recommend
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Sarah, We appreciate your feedback and regret to hear that your stay did not meet expectations. We take all comments seriously to continually improve our services. Feel free to reach out to our management team to discuss your experience in more detail.

2/10 Terrible

Ronald, Esparto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here a week. Nothing but trouble. Key cards wouldn’t work. Front desk staff very rude. The gentleman was very kind and professional. Kept asking to see or speak to the manager … never a call back, a room visit … no communication. Breakfast food very limited or not much at all. One day no yogurt. No toaster to toast bread, bagels … you had to use the microwave 😩😩. Property had transient folks … not safe. Go elsewhere. Last night Expedia helped me get out of our last night reservation with a full refund. We went elsewhere for our last night.
Stayed 5 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Ronald, We regret to learn of the challenges you experienced during your stay. We appreciate your kind words about our team members and your feedback on areas that need improvement. We encourage guests to contact management directly to address any concerns promptly. Thank you for sharing your experience with us.

4/10 Poor

Omar

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place is not worth it for what you pay for, I definitely don’t recommend, thanks.
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Omar, We appreciate your feedback and regret to hear that your expectations were not met during your stay. Your comments will be shared with our team for further review and improvement. Thank you for bringing this to our attention.

6/10 Okay

Jasmin, Arleta

Travelled with family
Liked: Cleanliness
During our two night stay we were never sent someone over to bring over new towels, one of our family members personal belongings were taken out of their rooms and left out side due to false accusations from one of the maintance workers. The shower water also would go from boiling hot to Luke warm during a shower other than that it’s a good place to stay for a fast 2 night stay.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Jasmin, We appreciate you sharing your experience with us. We recommend guests to utilize our front desk for any extra requests during their stay. Your observations regarding the shower temperature have been noted for further review. We're pleased you found our hotel suitable for a short stay and hope you had an overall enjoyable visit.

2/10 Terrible

Ronald, Esparto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here a week. Nothing but trouble. Key cards wouldn’t work. Front desk staff very rude. The gentleman at the front desk was very kind and professional. Kept asking to see or speak to the manager … never a call back, a room visit … no communication. Breakfast food very limited or not much at all. One day no yogurt. No toaster to toast bread, bagels … you had to use the microwave 😩😩. Property had transient folks … not safe. Go elsewhere. Last night Expedia helped me get out of our last night reservation with a full refund. We went elsewhere for our last night.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Ronald, We apologize for the inconveniences you faced during your stay. We appreciate your acknowledgment of the professional service from our front desk team member. Your feedback has been noted for future improvements. Your concerns will be shared with the appropriate department for review. Thank you for choosing to stay with us, and we hope your future travels are more pleasant.

4/10 Poor

Bennett

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room they put us in smelled like some one had smoked pot in it. The refrigerator also didn’t work. We asked to switch refrigerators and they lied and told us they didn’t have any open rooms, then they switched us rooms. The fridge worked and there was no smell. The breakfast was poor at best.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Bennett, We apologize for the inconveniences experienced during your stay. We appreciate your feedback and will address these concerns with our team for improvement. Thank you for sharing your experience with us.

6/10 Okay

Joe

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom needed work maybe work in progress.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Joe,We appreciate your feedback and understanding as we constantly strive to improve our facilities for all our guests' comfort and satisfaction. Feel free to reach out to our management team directly for any further assistance or clarification on the updates in progress. Thank you for choosing our hotel for your stay.

6/10 Okay

Betty

Travelled with partner
The staff was very courteous and friendly however there wasn't enough chairs at breafast. The pool was dirty. The tables were filty by the pool and there was a broken pipe exposed by the pool.
Stayed 8 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello Betty, We appreciate your compliments about our staff. We have duly noted your concerns regarding the pool area and breakfast seating. Guest feedback is essential for us to improve our services and facilities. We advise guests to notify management directly for any urgent safety issues.

6/10 Okay

christopher

Travelled with partner
Liked: Staff & service
This an average hotel. The room smells like mildew. The chairs are completely worn out. The room was definitely over priced. This is ok for a 1 night stay.
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello christopher, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused during your stay. We strive to continually improve our services and facilities based on guest input. Your comments will be forwarded to the relevant departments for review and consideration.

6/10 Okay

Sylvia

Business traveller
Disliked: Amenities, property conditions & facilities
For the amount of money I paid the room was average to below average. The place is run down. Dogs are welcome which is nice but not one person picked up their dogs poop. Maybe you should not allow dogs if this is not patrolled. My card was not working and the front desk had no idea how to reprogram it. have no plans to ever stay there again.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Sylvia,We regret to hear that your recent stay did not meet your expectations. We appreciate your feedback and will address the concerns you've raised with the relevant departments for improvement. Our pet policy is essential to many guests, and we count on owners to clean up after their pets. We apologize for any inconvenience caused by the key card issue and will ensure staff receives additional training. Thank you for bringing these matters to our attention.

4/10 Poor

Diane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Clogged sink , chair was ripped and had stains bathroom had moldy dirty corners One of the worst places i have stayed and never will pick a quality in again
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Diane,We appreciate you taking the time to share your feedback with us. We take all guest concerns seriously and encourage you to reach out to our management team directly to discuss your experience in further detail. Your input is valuable to us as we continuously strive to improve our guest experience.

4/10 Poor

Michael, Prescott Valley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be gutted and renovated now. Paint chipping off of the walls. Rust water stains below the sink. Drain plug in the sink would not raise or lower. Long black hairs in the bathtub/shower and on the shower curtain. Only to 2 wall sockets. Either had to unplug the microwave or refrig to use. could not use both at the same time. No guide on how to use Cox TV system. Minimal breakfast offerings. Waffles and red apples. No clock/alarm in the room. Pidgeon poop on the patio tables around the pool. Plaster missing on the outside around our door. Piles of dog poop on the rocks near our entry door. Short showerhead height in the shower Mid chest. No non slip coating in the tub. Shower curtain in shreds and it had mold on it. We would have left but we had a non cancellable reservation. Heard the person of me being denied on that policy ahead of me in the check in line. Wife had health issues with their room. PROS of the stay: Had hard vinyl flooring in room. No carpet to hide the possible dirt. Plenty of hot water. Close to the Mesa Art Center. Good air conditioner that we used to drown out the noise of adjoining room and the room above. Since we were in the end unit we did not have noise from that side. You could hear the fights going on next door and the stomping overhead. never Even a cousin who has lived 7 blocks from the motel for several years asked us if we really stayed there. We will never stay there again.
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Michael, We appreciate your detailed feedback and regret to hear about the issues you encountered. Our team is constantly working on improving our facilities and services. For any future reservations, we recommend reaching out directly to discuss specific preferences and requirements. Thank you for acknowledging some positive aspects of your stay, and we hope you enjoyed the Mesa Art Center.

2/10 Terrible

dan, North Royalton

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property was filthy, had at least 20 cigarette burns in the bedspread, food and god knows what all over the walls, flying bugs all over the bathroom, cigarette burns in the tub, no hot water in the sink , holes in the vinyl floor, bugs in the bathroom light , dead bugs all over the lamp shades. The shower curtain rod was falling off the wall.
Stayed 5 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello dan, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Jan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had no maid service for the entire week we were there. No wi fi, yet the sign out front still was advertising that.
Stayed 7 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Jan, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns so we can ensure a more enjoyable future visit. Thank you for bringing this to our attention.

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Christine,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Darryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom light was flickering like a strobe light. I told 3 different men it needed replacing and nobody did anything. The shower nozzle was way too low and the tub spout wasn't sealed against the wall which means water flows into the wall. Think black mold.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Darryl,We're sorry to hear about your experience and appreciate your feedback. We encourage guests to reach out to our management team directly to address any concerns they may have had during their stay for a timely resolution. Thank you for bringing these matters to our attention.

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No Wi-Fi as advertised, cigarette burns on the tub and not once did they clean the room
Stayed 4 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Mary, We apologize for any inconveniences you faced during your stay. Please feel free to reach out to our management team to address your concerns further. Thank you for bringing these issues to our attention as we strive to improve our services for all guests.

4/10 Poor

Samantha

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not what it seems in the posted photos.
Stayed 4 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Samantha, We appreciate your feedback on your recent stay at our hotel. Please feel free to reach out to our management team for any further assistance with your concerns. Thank you for staying with us.

4/10 Poor

ERNESTO

Rooms weren’t cleaned every day really old furniture
Stayed 3 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello ERNESTO, We appreciate your feedback regarding the housekeeping services and furniture. We strive to improve our services constantly and will address your concerns accordingly. Thank you for bringing this to our attention.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are into hair (not yours) all over and under the bed linen and shower curtain, shower at 4'8" in height, no forks for breakfast,toilet paper roll holder behind the toilet and a gentleman with his dog flying his drone in the parking lot at night, this my friend is the place for you. Ou Never had to give a bad review until this place. The online pictures were taken 10 years ago on a sunny July day and do not show the current condition.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello David, We're sorry to hear about your experience. We take all feedback seriously and encourage guests to reach out directly to address any concerns. Our team values the opportunity to improve and ensure all guests enjoy their stay to the fullest.

2/10 Terrible

Roy

Disliked: Cleanliness, property conditions & facilities
Definitely overpaid for this one. Our first room TV didn’t work and the smell was awful. Got moved to another room. Smell was a little better, but the room was not clean and the noise all night was terrible. We could hear our neighbor coming and choking and their dog barking at all hours. We refused to use the shower and the continental breakfast was practically nonexistent.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Roy, Thank you for sharing your feedback with us. We appreciate your comments and are sorry to hear about the challenges you faced during your stay. Your concerns have been noted, and we advise guests to reach out to our management team for further assistance. We strive to provide a comfortable experience for all our guests.

2/10 Terrible

Molly

Disliked: Cleanliness, amenities, property conditions & facilities
This place was dirty, the people next door to me were very loud and had a dog barking with them, they were constantly in and out of the room. staff was friendly, but that place was no worth the $200 I spent on it.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Molly,We appreciate your feedback and regret to learn about the inconvenience you faced during your stay. Your comments will be shared with the relevant teams for review. Thank you for acknowledging our friendly staff, we hope you will consider reaching out to management for any further assistance or feedback.

6/10 Okay

Shana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were really nice, but the hotel is in a sketchy part of Mesa. The rate for the room was affordable compared to other near by places to stay. There was no hot water, and we were told someone would fix our refrigerator but it never happened.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 14, 2024
Hello Shana, Thank you for your feedback and for acknowledging our friendly staff. We regret to hear about the issues you experienced during your stay. We apologize for any inconvenience caused. We understand the importance of hot water and functioning appliances, and we assure you that we take these matters seriously. We encourage you to reach out to our management team directly so they can further address your concerns.

2/10 Terrible

ROBERT

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is very old and in a need of upgrades. The tub water didn’t flush down properly and water was backed up. The breakfast was below continental standard breakfast. As we were getting ready to leave other person came in and was complaining that he didn’t have hot water. The neighborhood was not the greatest.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello ROBERT,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team continuously works to maintain and improve our facilities to meet the expectations of our valued guests. Your comments regarding the tub and breakfast will be shared with the appropriate departments for review. As for the issue with hot water, we apologize for any inconvenience caused. We strive to provide a comfortable and pleasant stay for all our guests.

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could hear the neighbors talking after 11:00 while we were trying to sleep. There wasn't much for breakfast if you didn't want a waffle or a bowl of fruit loops. The shower was nice and hot and the bed was comfortable.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Bruce,Thank you for sharing your experience with us. We apologize for any disturbance caused by noise from neighboring rooms. We appreciate your positive feedback regarding the shower and comfortable bed. We will take note of your comments about the breakfast options for future improvements. Let us know if there's anything else we can assist you with.

6/10 Okay

Vicki

Travelled with group
Liked: Staff & service
The staff was very polite, helpful and professional. The first room had not been cleaned and worn and in need of renovation. The second night second room was very nice and had been cleaned properly.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello Vicki, Thank you for sharing your feedback with us. We appreciate your kind words regarding our staff's professionalism and helpfulness. We apologize if there was any inconvenience caused by the cleanliness and condition of your initial room. We are glad to know that your second room met your expectations. We hope to have the opportunity to welcome you back for another stay in the future.

10/10 Excellent

Christer, Lignan-sur-Orb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Staff helpful and pleasant. Breakfast rather BASIC: just Cereals & Waffles Drinks.. Very quiet and safe, easy parking.
Stayed 1 night in Jan 2024
Response from Manager on Feb 6, 2024
Hello Christer,Thank you for choosing our hotel for your stay. We're glad to hear that you found our location convenient and our staff helpful. While our breakfast options may not have met your expectations, we appreciate your feedback and will take it into consideration for future improvements. We're pleased that you found our hotel to be quiet, safe, and with easy parking. We hope to welcome you back during your next visit to the area.

6/10 Okay

Robert

Needs a lot of updating
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Robert,Thank you for your feedback. We appreciate your input and take it into consideration as we strive to make improvements. We value your patronage and hope to have another opportunity to welcome you in the future.

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Terry,Thank you for your kind feedback on the cleanliness of our rooms. We strive to provide a comfortable and hygienic environment for our guests. We truly appreciate your positive review and hope to welcome you back in the future.

2/10 Terrible

Adwowa

Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Adwowa, We apologize for any dissatisfaction you may have experienced during your stay. We value your feedback and encourage you to reach out to us directly so we can further understand and address any issues you encountered. Your satisfaction is our top priority.

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice clean stay
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Eric,Thank you for taking the time to share your positive feedback on your recent stay with us. We are delighted to hear that you found our hotel to be clean. We take pride in maintaining a high standard of cleanliness for our guests' comfort. We hope to welcome you back again in the future for another pleasant experience.

2/10 Terrible

Trudy

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and old. Had hair and small pieces of paper in sheets. Mattress was discolored on the side od it. It looked like someone had puked and housekeeping tried to steam clean. Ironing board had eyeliner slasked across it. Furniture was beat up. Building outside was very dirty.
Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Trudy, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We would like to assure you that cleanliness is of utmost importance to us and we have shared your concerns with our housekeeping team to ensure such issues are rectified immediately. We appreciate your valuable input as it helps us improve our services.

2/10 Terrible

Brennan

Stayed 2 nights in Dec 2023
Response from Manager on Mar 22, 2024
Hello Brennan, We apologize that your experience did not meet expectations. Please feel free to contact us directly to provide more details so we can address any issues you encountered during your stay. We value your feedback and strive to improve for all our guests' satisfaction.

6/10 Okay

Hilda

Travelled with family
Liked: Staff & service, property conditions & facilities
You get what you pay for. The property is clean just need to keep up with the maintenance. Our room smelled like sweat. The TV remote control was not working. Their staff was really friendly & helpful.
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Hilda, Thank you for taking the time to provide feedback on your recent stay. We appreciate your compliments regarding our friendly and helpful staff. We apologize for any inconvenience caused by the maintenance issues you experienced and the unpleasant smell in your room. We will address these concerns to ensure a more enjoyable stay for future guests. Thank you for bringing these matters to our attention.

2/10 Terrible

Toni, Mesa

Business traveller
Disliked: Cleanliness, staff & service, amenities
Response from Manager on Jan 25, 2024
Hello Toni, I'm sorry to hear that you rated your stay with us 1 out of 5. We strive to provide the best experience for our guests and we would appreciate it if you could reach out to our hotel directly to share your specific feedback. This will enable us to address any issues and improve our services.

10/10 Excellent

Sirleny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like it
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Sirleny,Thank you for taking the time to share your positive feedback! We are delighted to hear that you enjoyed your stay with us. We appreciate your kind words and hope to welcome you back to our hotel in the future.

6/10 Okay

Tokenkind

I liked the location because I use the rail and the station was across the street
Stayed 3 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Tokenkind,Thank you for choosing our hotel for your stay. We're pleased to hear that our convenient location near the rail station was beneficial for your travels. Your feedback is greatly appreciated.

2/10 Terrible

Patricia, Wellton

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst place I have ever stayed. It was disgusting…..holes in the sheets from people smoking on bed. The mattress was beyond disgusting…..stains and not just small stains but stains all along the side of the mattress. Water pressure was horrible. AGAIN, this was the worst place ever!!!!
Stayed 2 nights in Jan 2024
Response from Manager on Jan 16, 2024
Hello Patricia, We apologize for the inconvenience you experienced during your stay. We take cleanliness and maintenance seriously, and we will address these issues with our housekeeping and maintenance teams to ensure they are not overlooked in the future. We understand the importance of water pressure for a comfortable stay and will work on improving it. Your feedback is truly valuable to us as we strive to provide the best experience for our guests.

10/10 Excellent

Osiris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Osiris,Thank you so much for choosing to stay at our hotel! We are thrilled to hear that you had a wonderful experience during your visit. We strive to provide exceptional service and ensure that our guests have a memorable stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jose

Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Jose,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back again in the future.

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Know that they take a 100 dollar deposit on your CC.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Stephen,Thank you for sharing your feedback regarding the deposit. We appreciate you bringing this to our attention and we will take it into consideration for future improvements. If you have any further questions or concerns, please don't hesitate to reach out to our management team directly.

2/10 Terrible

Alfonso

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty,unsafe noisy😒
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Alfonso,We apologize for any inconvenience you may have experienced during your stay. We take cleanliness, safety, and noise concerns seriously and appreciate your feedback. Your comments have been passed along to the appropriate departments for review and improvement. Thank you for bringing these matters to our attention.

10/10 Excellent

Elvira

Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Elvira,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. If you have any additional comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another 10/10 experience!

6/10 Okay

Licia

Business traveller
Liked: Cleanliness, staff & service, room comfort
These walls are paper thin. I couldnt sleep for the noise.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Licia, We're sorry to hear that you experienced noise disturbances during your stay. Our team strives to provide a comfortable and restful environment for all guests. We appreciate your feedback and will take it into consideration as we continue to improve our services.

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Sharon, We apologize for any dissatisfaction you may have experienced during your stay. We value your feedback and encourage you to contact our hotel directly so we can address any concerns you may have. We strive to provide exceptional service and would appreciate the opportunity to make it right.

10/10 Excellent

Brigitte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean, food was good and people were friendly.
Stayed 4 nights in Nov 2023
Response from Manager on Dec 27, 2023
Hello Brigitte,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel clean, enjoyed the food, and encountered friendly staff members. It is always our goal to provide a memorable stay for our guests. We hope to welcome you back in the future for another wonderful visit.

2/10 Terrible

Gwendolyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Dec 25, 2023
Hello Gwendolyn, We apologize for any inconvenience you may have experienced during your stay. Please reach out to our hotel directly so that we may address your concerns and ensure that any issues are resolved promptly. Thank you for choosing our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an amazing experience with us. In case you have any further feedback or need any assistance, please don't hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.

6/10 Okay

Jo

Disliked: Staff & service
Needs some improvements
Hotel has seen better days. Not dirty, but a but run-down. Bathroom sink was nearly of the wall. Shower continually leaked. Refrigerator made noise all night. Very noisy inviting as well. We stayed at this hotel about 10 years ago, and decided to try it again. We will not be going back again.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Jo, We appreciate you taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. Please be assured that we take guest feedback seriously, and we will share your comments with the appropriate teams for further review and improvement. We value your loyalty and regret that we did not meet your expectations this time.