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Reviews of Country Inn & Suites by Radisson, Phoenix Airport, AZ

3 out of 5
Country Inn & Suites by Radisson, Phoenix Airport, AZ
4702 E University Dr, Phoenix, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 563 out of 1307 reviews" "
Rating 8 - Good. 322 out of 1307 reviews" "
Rating 6 - Okay. 192 out of 1307 reviews" "
Rating 4 - Poor. 119 out of 1307 reviews" "
Rating 2 - Terrible. 111 out of 1307 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

NATALIE, SMITHFIELD

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was extremely nice and helpful! When we stayed, they were remodeling, so the pool & hot tub were closed, and we were woken up to the roof being scraped off at 6:30 am. It was SO loud!
Stayed 1 night in Apr 2024

10/10 Excellent

Marcus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly it’s a nice hotel to Uber to local bars. It’s a good stay it’s a little old but still nice to stay and very clean. I would stay here again
Stayed 1 night in Apr 2024
Response from Deanna on Apr 25, 2024
Thank you, we are so glad to hear when our guest has a great stay! We hope to see you again soon!

4/10 Poor

Linda

Liked: Cleanliness
Disliked: Property conditions & facilities
Pool was not operating and got a 6am call to move our car so roofers could start. Need I say more!
Stayed 1 night in Apr 2024
Response from Deanna on Apr 25, 2024
We apologize for the inconvenience during your stay.

2/10 Terrible

Ralph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Major renovations to include replacing entire roof spray painting exterior roll offs throughout parking lot and several large cherry pickers. I don’t feel they should be open during this type of work. Had I been warned this type of work was going on I never would have booked the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Raji

Liked: Staff & service, property conditions & facilities
Grest
Stayed 1 night in Apr 2024
Response from Deanna on Apr 25, 2024
Thank you!

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the staff they were very friendly very helpful, I was disappointed in the fact that the swimming pool was closed due to disrepair
Stayed 2 nights in Apr 2024
Response from Dee on Apr 23, 2024
We are glad to hear you liked our staff, we apologize for the inconvenience about the pool.

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Older property but does the job for a quick overnight and easy access to the airport
Stayed 1 night in Apr 2024
Response from Deanna on Apr 23, 2024
Thank you!

6/10 Okay

Donna

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Deanna on Apr 25, 2024
Thank you.

10/10 Excellent

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hallway floors looked like they hadn’t been vacuumed in weeks! No security at the side doors of the hotel. Anybody could get in. The rooms were very clean though. The hotel seems to be under renovations.
Stayed 1 night in Apr 2024
Response from Deanna on Apr 23, 2024
We apologize if the hallways didn't look clean, we are in the middle of remodeling. We hope you come back to see it when it is all done!

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service
Excellent staff at front desk!!
Stayed 1 night in Apr 2024
Response from Deanna on Apr 23, 2024
Thank you!

6/10 Okay

Voytec

Liked: Staff & service
Property is looking old but is cheap and kind ok
Stayed 2 nights in Apr 2024
Response from Deanna on Apr 23, 2024
We are in the middle of remodeling.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good shuttle to airport.
Stayed 1 night in Apr 2024
Response from Deanna on Apr 23, 2024
Thank you!

6/10 Okay

George

Business traveller
Convenient to the airport and the shuttle service.
Stayed 3 nights in Apr 2024
Response from Deanna on Apr 23, 2024
Thank you

6/10 Okay

Roger

Liked: Staff & service
Clearly a property that was something else first and renamed Country Inn. It’s in the midst of a remodel, which it desperately needs. Breakfast was good but nothing special. I booked this place because it had a pool (Phoenix temps!) but of course it was closed all week without looking like it was being worked on. If still looking, request a room on the backside of the hotel! Cars, motorcycles, and trucks think the road in front of the building is a race track and rev their engines all day through the walls.
Stayed 2 nights in Apr 2024
Response from Dee on Apr 20, 2024
We apologize you did not enjoy your stay with us, we are remodeling, and we are fixing the pool, it is being worked on. We are glad to hear you liked the free hot breakfast!

6/10 Okay

Michael, Wasilla

Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel in part because it had an airport shuttle. Unfortunately the shuttle isn’t 24/7 and wasn’t available to catch an early morning flight, so I had to pay for a ride.
Stayed 1 night in Apr 2024
Response from Deanna on Apr 20, 2024
Yes our shuttle only runs from 5am to 11pm.

2/10 Terrible

Brittney

Liked: Staff & service
Disliked: Cleanliness, amenities
My sheets were dirty and had grease stains on them. Im getting charged $250 and i didn't smoke in the room but they are accusing me of it. Im pissed and want a refund!!!!
Stayed 2 nights in Apr 2024
Response from Dee on Apr 20, 2024
I apologize you did not have a good experience, we had 3 different people confirm that the room smelled of smoke and at check it we have all guests agree to not smoke since it is a nonsmoking hotel.

4/10 Poor

Scott

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good service Got bed bug bites
Stayed 1 night in Apr 2024
Response from Dee on Apr 19, 2024
We apologize did you report that you had bites we have no reports of this?

4/10 Poor

Tori

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was out of commission which sucked for as hot as it was. Under construction so the place was less than ideal for family. Breakfast was decent. Tile floors in room made our feet black they were so dirty.
Stayed 1 night in Apr 2024
Response from Dee on Apr 19, 2024
We apologize we are in the middle of remodeling, and the pool was not foreseen we had to fix a leak and that is why it is closed. We apologize about the room we will check that out. We always get the carpets cleaned.

4/10 Poor

Lovina

Travelled with partner
Disliked: Amenities
Breakfast was nasty and my room was next to a Noisy elevator
Stayed 1 night in Mar 2024
Response from Deanna on Apr 18, 2024
we apologize you did not enjoy your stay with us.

10/10 Excellent

Enrique

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deanna on Apr 19, 2024
Thank you!

10/10 Excellent

rosana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to airport
Stayed 1 night in Apr 2024
Response from Deanna on Apr 17, 2024
Thank you for taking the time and giving us this great review! We hope to see you again soon!

10/10 Excellent

Kimberly B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near the airport.
Stayed 1 night in Apr 2024
Response from Deanna on Apr 15, 2024
Thank you!

6/10 Okay

Linda

Travelled with family
I don't like uncarpeted floors in the rooms.
Stayed 1 night in Mar 2024
Response from Dee on Apr 14, 2024
We apologize if you wanted carpet rooms, we could have moved you to one. We only have a couple with n carpet and could have been the only room we had available when you checked in.

2/10 Terrible

JET COMPANION

Disliked: Property conditions & facilities
Neglected place
Stayed 1 night in Apr 2024
Response from Dee on Apr 14, 2024
We apologize you did not enjoy your stay with us, we are in the process of remodeling.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Deanna on Apr 13, 2024
Thank you!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful, breakfast was good , very cleaan
Stayed 1 night in Apr 2024
Response from Deanna on Apr 12, 2024
We are very glad you had a good stay! thank you!

6/10 Okay

Kendra

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dee on Apr 12, 2024
We apologize you did not fully enjoy your stay with us.

8/10 Good

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was extremely nice. Property is run down. Hallway carpets had huge stains and dirty throughout. Rooms ok, just run down looking.
Stayed 1 night in Apr 2024
Response from Deanna on Apr 11, 2024
We love to hear our staff was great and we are in the middle of remodeling, I hope you come back when it is all done! Thank you for staying with us.

8/10 Good

DEU

Disliked: Cleanliness, staff & service, property conditions & facilities
Its terrible inside hitel may be ready to renovate. but from outside looked good Hope is works out interior soon hoping to come again.
Stayed 1 night in Mar 2024
Response from Markus on Apr 11, 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Phoenix Airport, AZ. Your feedback about the conditions inside are important to us. We are listening!We hope to see you again soon the next time you visit Phoenix. Best, Markus LewisCountry Inn & Suites by Radisson, Phoenix Airport, AZ

8/10 Good

Jacque

Liked: Staff & service
Free shuttle was nice!...
Stayed 1 night in Apr 2024
Response from Deanna on Apr 12, 2024
Thank you!

2/10 Terrible

Rebekah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here for two nights. The whole hotel is apparently under renovation but we never actually saw anyone working. All of the numbers were taped on the doors with masking tape which was very odd. On the first night we arrived & stayed our fire alarm beeped all night long. The room and hallway reeked of weed which really didn’t bother us but we know may bother others. In the morning we looked around the room to realize there was blood on the curtains. This was extremely gross but my friends & I are broke college students so we really had no other option because we wanted to stay near the airport after the NCAA championship game. The location is not walkable to anywhere. We had to uber to ASU to get food or have anything to do. The uber was ($10-20) each way. The pool is currently shut down which was extremely disappointing because that was really our only plan for the two days we stayed there. We were given no information of when it would be open again when we asked. I would not suggest this stay to anyone! (4/10/2024)
Stayed 2 nights in Apr 2024
Response from Markus on Apr 11, 2024
Dear Rebekah Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Phoenix Airport, AZ. Allow me to apologize on behalf of our hotel for The appropriate managers will be notified of their failure to please you, our guest. There is no excuse. Again, thank you for your time. We are listening! We hope for another opportunity to properly host you in the future. Apologies,Markus LewisCountry Inn & Suites by Radisson, Phoenix Airport, AZ

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient. We were in Phoenix for an NHL game at Mullet Arena . The shuttle to the airport the next day was also convenient. Enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Deanna on Apr 9, 2024
Thank you for leaving us this great review! We love to hear when our guest had a great stay with us! We hope to see you again soon!

2/10 Terrible

Robert

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Dee on Apr 10, 2024
We are sorry to hear you did not enjoy your stay with us.

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service
Property is old and ill kept..pool not working...nothing around here for restaurants within walking distance..towels on floor in hallway .elevator was slow and dirty
Stayed 1 night in Apr 2024
Response from Deanna on Apr 9, 2024
We apologize for any issues during your stay.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!!!
Stayed 1 night in Apr 2024
Response from Deanna on Apr 8, 2024
Thank you, we are so glad to hear you had a great stay with us! We hope to see you again soon!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay, no smells no noise. Just what you’d like. Thanks!
Stayed 2 nights in Apr 2024
Response from Deanna on Apr 8, 2024
Thank you, we love to hear when our guest enjoyed their stay with us! We hope to see you again soon!

10/10 Excellent

Anna Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deanna on Apr 8, 2024
Thank you!

2/10 Terrible

Ronald

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Deanna on Apr 6, 2024
We apologize you did not enjoy your stay with us.

4/10 Poor

Cristina Toscano

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was close to the airport. The facilities were run down and there was a white powder all through the hallways and room floor and the room smelled horrible.
Stayed 1 night in Apr 2024
Response from Deanna on Apr 6, 2024
We are in the middle of remodeling; we apologize you did not enjoy your stay with us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed over night bc we had a very early flight the next morning. It was just a few minutes from the airport and they have a shuttle which was great.
Stayed 1 night in Apr 2024
Response from Deanna on Apr 5, 2024
Thank you!

6/10 Okay

Emery

Street noise and pool location are not ideal.
Stayed 1 night in Apr 2024
Response from Deanna on Apr 4, 2024
We apologize for the noise coming from the street and that you did not like the location of the pool.

6/10 Okay

Simon

Liked: Staff & service
No free shuttle after 11pm, which was not clear when booking.
Stayed 1 night in Apr 2024
Response from Markus on Apr 4, 2024
Simon,We are so sorry that our shuttle hours were not clear at booking. That is so inconvenient! We will fix that!

2/10 Terrible

John

Stayed 3 nights in Mar 2024
Response from Deanna on Apr 6, 2024
We apologize you did not enjoy your stay with us.

4/10 Poor

Dean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deanna on Apr 5, 2024
We apologize you did not enjoy your stay with us.

10/10 Excellent

Majed, Jeddah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff
Stayed 2 nights in Mar 2024
Response from Deanna on Apr 4, 2024
Thank you!

10/10 Excellent

Alexis

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Markus on Apr 4, 2024
Dear Alexis , We would like to thank you for taking the time to complete our online survey. Feedback like yours helps us continure to improve! We apologize for the shuttle- it should start at 5am.Give us another try soon! Thank you so much for your business and we look forward to seeing you in the future. Have a nice day,

4/10 Poor

Bob

Disliked: Cleanliness, property conditions & facilities
My expectations are not high when I stay at a lower end hotel, but I do expect it to be clean.
Stayed 1 night in Mar 2024
Response from Deanna on Apr 2, 2024
I apologize you did not enjoy your stay with us.

8/10 Good

Arnoldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provide breakfast.
Stayed 1 night in Mar 2024
Response from Deanna on Apr 1, 2024
Thank you!

10/10 Excellent

Maggie

Travelled with family
Great location. Very close to the airport. Staff was kind and helpful.
Stayed 1 night in Mar 2024
Response from Deanna on Apr 1, 2024
Thank you for leaving us this great review! We are so glad to hear you enjoyed your stay with us!

8/10 Good

Chris

Stayed 1 night in Mar 2024
Response from Deanna on Apr 23, 2024
Thank you!