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Reviews of Country Inn & Suites by Radisson, Mesa, AZ

2.5 out of 5
Country Inn & Suites by Radisson, Mesa, AZ
6650 E Superstition Springs Blvd, Mesa, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 393 out of 1001 reviews" "
Rating 8 - Good. 315 out of 1001 reviews" "
Rating 6 - Okay. 141 out of 1001 reviews" "
Rating 4 - Poor. 86 out of 1001 reviews" "
Rating 2 - Terrible. 66 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Great location lots of places to eat close by
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 24, 2024
Thank you for staying with us and leaving your feedback! We are happy to hear you enjoyed your stay and look forward to having you stay with us again.

10/10 Excellent

Viola

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were under the influence that the airport shuttle would pick us up from the Sky Harbour airport. When I called to book the shuttle I was told it only went to the East Gate airport. That was a disappointment as it meant we needed to book Uber for transportation. I felt that was false advertising as it should have been mentioned in the list of amenities.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 24, 2024
Thank you for leaving your feedback. We apologize for any confusion regarding our shuttle service. We are working quickly to update our information on Expedia to ensure that this does not happen again. Thank you for staying with us and we hope to see you stay with us again!

2/10 Terrible

Corey

Waited for over an hour for a “shuttle” ride from the airport. Then an unmarked, shady as hell, van showed up to get me. Had to beg to get a “shuttle” ride back to the airport the next morning even though I had reserve a ride when I made the reservation. Super sketchy experience all the way around!!! Won’t be going back to this hotel, ever!!!
Stayed 1 night in Apr 2024
Response from Chap on Apr 19, 2024
Goodmorning Corey, I do apologize about that incident and will have a talk with our staff about that it sounds unusual to us as well. We thank you for choosing our hotel and hope you do consider us again to give you a better experience.

10/10 Excellent

Ranay, Crooked River Ranch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Clean areas and rooms.
Stayed 1 night in Apr 2024
Response from Chap on Apr 20, 2024
Good morning Ranay, we would like to thank you for choosing our hotel and appreciate your review. Have a great day!

10/10 Excellent

Beth

Travelled with family
Liked: Staff & service, amenities
Though the hotel itself shows a bit of age, shower slow to drain and pillows are a bit scarce, the room was very, very clean and the front desks was excellent. I was a bit worried after reading negative reviews but would definitely stay again.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 11, 2024
Thank you for taking the time to leave your feedback! We are pleased to hear that your stay exceeded your expectations. We hope you see you stay with us again soon.

6/10 Okay

Hannah

Seemed like an upgrade or renovation would be in order
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 11, 2024
Thank for for taking the time to leave us your feedback.

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We reserved at this hotel because they have an airport shuttle. When I said we would need a shuttle at 5:30 am she told me the shuttle service didn’t start until 6am. In order to insure that we got to the airport in time we had to take an Uber which cost us $36. The rooms were clean and the beds were Just OK. The sink and tub were stained and the whole room smelled like bathroom deodorizer. There were at least two restaurants just a few steps away so that was a plus. Might stay there again but only if we had a later flight time. I think they need to post the shuttle hours in their online descriptive info.
Stayed 1 night in Apr 2024
Response from Chap on Apr 12, 2024
Hi we would like to appreciate your time with us and do apologize for the inconvenience, we will work on that and make sure rooms at at their best for your next stay with us. Have a great day!

8/10 Good

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Other then the lady at the front desk when we checked in smelling really bad of cigarettes smoke and the smell of cigarettes smoke down the hall way of our room we had a good stay at the hotel.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 11, 2024
Thank you for taking the time to leave us your feedback. We hope to see you stay with us again soon!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Although the hotel itself needs some updating, it was very clean and the friendly staff were very accommodating. We had a wonderful stay!
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 11, 2024
Thank for for leaving your feedback and we hope to see you stay with us again soon.

4/10 Poor

Michelle

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Inside my room, the carpet was very worn and stained. There were lots of water damage marks and peeling wallpaper in the shower area. Maybe some mold. Room right next to freeway, so it was noisy. For the price, the hotel rating and the reviews, I just expected more. Breakfast buffet was standard. Not bad. Not being from the area, I chose this also based on the free shuttle from the airport. However, this shuttle is only for the Mesa airport, not the main phoenix airport. Uber ride was $55.
Stayed 1 night in Apr 2024
Response from Chap on Apr 6, 2024
Goodmorning Michelle, I want to say that we do appreciate you for choosing us and giving us a review, we plan on getting started with remodeling rooms in the future and will have a better room for you if you suggest us again. We do apologize about not being clear on the shuttle and see what we can do to improve breakfast as well. Have a good day!

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was highly satisfied with my stay there! Great staff and service!!
Stayed 3 nights in Mar 2024
Response from Chap on Apr 6, 2024
Thank you for your review. Hope to see you again.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat, clean & tidy property. Check in was completed efficiently by a very courteous & competent staff.
Stayed 2 nights in Mar 2024
Response from Chap on Apr 6, 2024
Thank you for your review. Hope to see you again soon ;)

10/10 Excellent

Rhonda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked having some restaurants nearby so we could walk to them
Stayed 1 night in Apr 2024
Response from Chap on Apr 6, 2024
Thank you for your review and hope to see you again soon. I also agree :)

2/10 Terrible

Audrey

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Complete disappointment overall. The room was absolutely nothing like the pictures. The couch had huge stains, the shower head was detached from the wall, and the carpet was so old it held a strange stench. It was extremely embarrassing bringing someone to Arizona for the very first time and hearing him say that it’s the worst hotel room he’s ever stayed in.
Stayed 3 nights in Mar 2024
Response from Chap on Apr 6, 2024
Goodmorning Audrey, I want to thank you for choosing us as your resting spot for your first time in AZ and really do apologize for your inconveniences, we are working on remodeling some rooms and plan on being done by the end of this year if you ever consider us again. Have a good day!

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Chap on Apr 20, 2024
Goodmorning Stephanie, we would like to thank you for choosing us and appreciate your review. Have a great day!

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

10/10 Excellent

Julie

Travelled with family
Service desk guy was great. He told us the secret to making the room key work. It took us about ten tries to get in the room, and we were glad the door handle didn’t fall off being as loose as it was. The room was not bad except for the dirty tub that I will not be getting into. Probably wouldn’t recommend this place.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 4 nights in Mar 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

8/10 Good

Bart

Travelled with family
Liked: Staff & service, amenities
Property is functional and convenient, located among many eateries, but needs updating - it's a bit worn. Staff is very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Chap on Mar 23, 2024
Hi, we would like to appreciate you for choosing us. We're glad everything went well and will make a note on that. Hope to see you again :)

6/10 Okay

Faye

Liked: Cleanliness, staff & service
Parts of the room, bathroom (old tub, difficult to use shower handle, scratched furniture). My room was right next to the elevator which was extremely noisy when it ran. The price was higher than I would usually pay for one night. It was spring break and I made day before reservation. I*m guessing it was all they had left. Staff was nice, efficient and very busy.
Stayed 1 night in Mar 2024
Response from Chap on Mar 23, 2024
Hi, we appreciate you for choosing us to stay and do apologize about that. We will try our best to resolve these issues for your next stay with us :).

2/10 Terrible

Orson

Disliked: Cleanliness, staff & service, property conditions & facilities
Chicken took a while. More than 15 minutes. Counter said that the computers are down. Also the front desk attendant seat is taped up with clear tape. Looks so tacky. Looks like a very low rated hotel by having that at the front desk. Again, like I always say, don’t know why I do these Rating stuff. Nothing ever gets done. Nor do I get a letter or a call. Plus the front of the hotel the paint is peeling.
Stayed 1 night in Mar 2024
Response from Chap (Front Desk Agent) on Mar 23, 2024
Hi, we appreciate you for staying with us and will make notes on that. We will try our best to fix these issues for your possible next stay with us.

2/10 Terrible

Cassidy

Stayed 1 night in Mar 2024
Response from Chap on Apr 6, 2024
Goodmorninig Cassidy, I would like to thank you for your time with us and do apologize for any inconvience you'd experience. WE will working hard to do better:)

6/10 Okay

chris

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was good for what we were looking for.
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

6/10 Okay

Leta

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is aged, staff are fantastic
Stayed 6 nights in Mar 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

4/10 Poor

Heather

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 15, 2024
Thank you for staying with us. We would love to hear more about your stay and areas you think we can improve.

10/10 Excellent

Dennis

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

6/10 Okay

Lori

Travelled with partner
The shuttle is a definite plus. The lobby and outside area were very nice. The room however, was not. The mattress was horrible, the entire bathtub and shower was stained and needs to be replaced. Outdated in general.
Stayed 1 night in Feb 2024
Response from Chap on Apr 18, 2024
Goodmorning Lori, we would like to appreciate you for choosing us and do plan on updating rooms this summer, thank you for your review and do hope to see you again soon. Have a great day!

6/10 Okay

Erika

Travelled with family
Liked: Cleanliness
The rate for the property seemed high for the condition and quality of the room. We were in rm 239 and all of the fixtures and amenities seemed a couple decades old - the door car key usually only worked after 3-4 tries; the bathroom sink was yellowing and very cracked all around the drain. No plug ins for electronics, no room service provided other than garbage emptied. Breakfast was very limited and quality was mediocre, and seating very limited. Staff was pleasant at the front. We were there for a tournament, and the rate was $215, but to extend another day would have been over $300. That is a ridiculous rate for the condition the hotel is in. I would expect upgrades to all of the above if you are going to charge that rate.
Stayed 1 night in Feb 2024
Response from Chap on Apr 18, 2024
Goodmorning Erika, we would like to thank you for choosing us and do appreciate your review, we do plan on remodeling our 2nd floor this summer and can look into your other issues as well. We hope to have the inconveniences taken care of and also your return as well. Have a great day!

2/10 Terrible

Chelsey

Stayed 5 nights in Feb 2024
Response from Front Desk on Apr 11, 2024
Thank you for taking the time to leave us a rating. Please feel free to let us know where we can approve. Thank you for staying with us and we hope to see you stay with us again.

6/10 Okay

Joseph

Liked: Property conditions & facilities
Disliked: Staff & service
Breakfast was great, location was good. My door knob was broke like someone had tried to break in at some point. Didn’t get any housekeeping in the 4 nights I was here for towels or anything. Overall it was okay, just disappointed in the cost I paid for what I received.
Stayed 4 nights in Feb 2024
Response from Chap on Apr 18, 2024
Goodmorning Joseph, thank you for choosing our hotel and we appreciate your review although our response was pretty late, we will work on these issues and better communication for your possible next stay with us. Have a great day!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Feb 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

8/10 Good

Allison

Liked: Cleanliness
Good airport shuttle
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

6/10 Okay

Denise, Green Bay

Travelled with partner
The location of this property is good however, some updating needs to be done. I can handle updating needs but when your bathroom seems like it hasn’t been cleaned that’s when I become unhappy with my choice. The bathroom toilet had urine under the seat, long black hairs in the bath tub, blood spot on the wall, and the free shampoo was already used. I would expect better for a $200 a night hotel.
Stayed 1 night in Feb 2024

4/10 Poor

Jon

Disliked: Cleanliness, amenities
Room was dirty, door handle was ready to fall off door, bathroom was dirty. Just needs a coat of paint in all rooms and new flooring with new chairs and fixtures. Way over priced for condition of room.
Stayed 3 nights in Feb 2024
Response from Front Desk on Apr 15, 2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed.

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service
It was easy to find with plenty of dining options along with good parking and friendly people working. Our room (203) had not been very well vacuumed, pretzels on the floor. The furniture needs updating. The chair is coming apart.
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

8/10 Good

les

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable with good breakfast.
Stayed 4 nights in Feb 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

6/10 Okay

Liz

Liked: Cleanliness, staff & service
It was quiet, even though the room was next to the elevator and the window faced the highway. The furniture in the room is really showing signs of wear. - like the fabric on the arm of the chair had a very large tear in it and the door of the cabinet that goes to the mini-fridge won't close shut any more. Shower was good - bed was comfortable. The room did what I needed - a place to sleep for the night. Was it worth $200 ?...nah.
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

4/10 Poor

Brandon

Travelled with group
Had a room for a week they never came in and cleaned room change sheets or pass out towels.
Stayed 4 nights in Feb 2024
Response from Front Desk on Apr 15, 2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed.

6/10 Okay

Judith

Travelled with family
I liked the breakfast. Very good choices - both hot and cold items. They were very prompt when fixing a clogged drain. Some of the front desk staff were not very friendly.
Stayed 4 nights in Feb 2024
Response from Front Desk on Apr 15, 2024
Thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated. Thanks for staying with us and we hope to see you stay with us again soon.

6/10 Okay

JANET

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are run down. Lots of cracking on the walls that was just painted over. Bathroom was not cleaned well when we arrived. Shower is old and the floor of the tub felt like it was going to bend and crack. Some parts of the room looked more updated while others were very outdated. Poor lighting in rooms, tv is is small and didn’t offer the ability to stream from our personal streaming accounts like other hotels. The staff wasn’t friendly nor rude. They were just ok.
Stayed 2 nights in Feb 2024

4/10 Poor

Julie

Travelled with family
Limited cleaning service for room
Stayed 6 nights in Feb 2024
Response from Front Desk on Apr 11, 2024
Thank you for taking the time to leave us your feedback.

8/10 Good

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For how cheap it was very nice hotel decent breakfast
Stayed 3 nights in Feb 2024
Response from Front Desk on Apr 11, 2024
Thanks for staying with us!

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was great. A lot of things close by
Stayed 2 nights in Feb 2024

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well kept but the staff was super and made the stay comfortable.
Stayed 1 night in Jan 2024

2/10 Terrible

Jody

Disliked: Cleanliness, property conditions & facilities
Property situated beside a freeway on one side and a busy road on the other VERY noisy. Bed was rock hard and room smelled of urine. On the plus side they had a lovely breakfast.
Stayed 2 nights in Jan 2024

10/10 Excellent

Harry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous Staff
Stayed 3 nights in Jan 2024

4/10 Poor

NATHANIEL

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely disappointed
To preface, we’ve stayed at Country Inn and Suites hotels throughout the country and have always been satisfied with the accommodations. We were extremely disappointed though with our recent stay. For positives, the hotel staff was very pleasant and efficient during check-in and the daily breakfast was decent. The major concerns were over the condition of the property and room. The corridors and rooms smelled terribly, like cheap air freshener poorly masking mildew, smoke, and other foul odors of an aging hotel. The rooms were dirty, including linens that were stained and appeared to have not been changed out from the prior guest. Likewise, the bathroom was in a poor state with the shower curtain dirty and mildewed/moldy. Our rooms were not made up by housekeeping over several days, despite requesting service from the front desk. We asked for extra pillows for one of our kids to prop up in bed because she wants feeling good to which the front desk advised there were no additional pillows available in the entire hotel. Lastly, the $200+ cost per night for each room was a terrible value considering the issues with the room and dilapidated condition of the property. I would strongly urge potential guests to look for another property in the area that is cleaner and a better value.
Stayed 2 nights in Jan 2024