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Reviews of Best Western Phoenix Goodyear Inn

2.5 out of 5
Best Western Phoenix Goodyear Inn
55 N Litchfield Rd, Goodyear, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 316 out of 1004 reviews" "
Rating 8 - Good. 340 out of 1004 reviews" "
Rating 6 - Okay. 172 out of 1004 reviews" "
Rating 4 - Poor. 98 out of 1004 reviews" "
Rating 2 - Terrible. 78 out of 1004 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Clean and comfortable. Staff are Great!! Breakfasts are top notch!!
Stayed 6 nights in Apr 2024
Response from Felix on Apr 17, 2024
Good morning Gary. Thank you again for the feedback.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and easy access to other places.
Stayed 6 nights in Mar 2024
Response from Felix on Mar 31, 2024
Good morning and thank you for your feedback. It is much appreciated. Have a nice weekend.

10/10 Excellent

David, Indianapolis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleasantly surprised! It being a motel the bedding was very comfortable, the breakfast was a nice addition, the service at the desk was on point, and the sports bar was extremely nice (I wish it was open more). Close to everything Goodyear!
Stayed 3 nights in Mar 2024
Response from Felix on Mar 22, 2024
Good afternoon and thank you for your feedback. Much appreciated. I am glad that we were able to meet your expectations. Hope to see you again.

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was nice and clean but it had an old smell and the pipes made weird noises. And our fridge was kinda loud. Other than that, staff were great and room was great.
Stayed 3 nights in Mar 2024
Response from Felix on Mar 22, 2024
I am sorry for the delayed response. I was out of town for company business. I am sorry for that inconvenience. On the other, I am glad that we were able to met your expectations.

8/10 Good

Patricia

Stayed 1 night in Mar 2024
Response from Felix on Apr 15, 2024
Good afternoon Patricia. Glad that we were able to meet your expectations. Hope to see you someday.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was very helpful after learning that my 2nd night was not confirmed with the hotel from my booking agent Expedia. I was given another room after extensive phone requests from Best Western to Expedia to make this correction.
Stayed 2 nights in Mar 2024
Response from Felix on Mar 5, 2024
Thank you for the feedback. We are just glad that we were able to accommodate your stay. Hope to see you again.

10/10 Excellent

Christine Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and the maintenance gentleman was very friendly.
Stayed 3 nights in Feb 2024
Response from Felix on Mar 4, 2024
Good morning and thank you for your feedback. I am glad that we were able to meet your expectations and I will relay the compliments to my pool maintenance person.

10/10 Excellent

Amber

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely beautiful! & everything around this hotel was well taken care of!
Stayed 1 night in Feb 2024
Response from Felix on Feb 25, 2024
Good morning and thank you for the feedback. I am glad that we were able to meet your expectations. Much appreciated and have a nice day.

10/10 Excellent

PAOLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in the check in was amazing and we felt very welcomed. The hotel in general was easy access to great places.
Stayed 1 night in Feb 2024
Response from Felix on Feb 23, 2024
Good afternoon Paola and thank you for the feedback. I am glad that we were able to meet your expectations. It is much appreciated.

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was dated but was clean.
Stayed 1 night in Feb 2024
Response from Felix on Feb 14, 2024
Good morning Bill. Thank you for the feedback. IT is much appreciated.

6/10 Okay

Lori & Jim

Liked: Staff & service
I felt like I was in a motel 6, but for twice the price.
Stayed 1 night in Jan 2024
Response from Felix on Feb 3, 2024
Good morning. Thank you for the feedback. It is much appreciated.

10/10 Excellent

Christine Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy my stay here and the breakfast options are a bonus!
Stayed 3 nights in Jan 2024
Response from Felix on Jan 25, 2024
Good afternoon and thank you for the feedback. Your patronage is much appreciated. I am glad that we were able to meet your expectation. We'll see you again.

6/10 Okay

Michael

Disliked: Property conditions & facilities
Response from Felix on Feb 14, 2024
Thanks for the rating.

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property near the Phoenix Raceway! The staff were friendly and the room was clean.
Stayed 1 night in Dec 2023
Response from Felix on Jan 25, 2024
Glad that you enjoyed your stay with us and enjoyed Nascar. Maybe we'll see you in March or November of '24. You can always consider us your home away from home.

6/10 Okay

Melissa

Disliked: Amenities, property conditions & facilities
The hotel was outdated, the TV did not work well, breakfast wasn’t that great and there were noisy party people outside my room at midnight. The adjoining rooms did not feel safe at all, I felt like I had to whisper just so I wouldn’t bother the neighbors. The front desk agent kept speaking loudly to her co worker while checking me in, not cool at all in any job! I don’t think I’ll be back.
Stayed 1 night in Dec 2023
Response from Felix on Dec 22, 2023
I am sorry for your inconvenience. We have replaced our old furniture three (3) years ago. As to our front desk, I am sorry, we were training a new employee.

2/10 Terrible

Ibrahim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
Worst place ever
Stayed 3 nights in Dec 2023
Response from Felix on Dec 21, 2023
Good afternoon and I am sorry for your inconvenience. Happy Holidays.

6/10 Okay

Chris

Stayed 2 nights in Dec 2023
Response from Felix on Jan 25, 2024
Sorry for the delay in my response. Thank you for the rating.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the price and the fact it is with 10 miles of family. I don't particularly like the housing area around the hotel and the construction going on. The pungent smell of cleaning products when when first entered the room was a bit over powering.
Stayed 1 night in Dec 2023
Response from Felix on Dec 16, 2023
Good morning and thank you for the feedback. I do appreciate it very much and very glad that we were able to meet your expectations. Happy Holidays.

6/10 Okay

Dana

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Think Twice! Not Safe!
Staff was friendly, the hotel grounds are disgusting! There is dog poop everywhere! Homeless people wandering around. Outside smoking and drinking parties in the parking lot. The onsite bar was blasting music until midnight. No longer a safe place to go!
Stayed 2 nights in Dec 2023
Response from Felix on Dec 13, 2023
Good afternoon and thank you for your feedback. I am sorry for your inconvenience.

2/10 Terrible

lazyboii

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Felix on Dec 8, 2023
Thank you for the feedback. I am sorry we were nor able to meet your expectations. Happy Holidays to you.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren't there long enough to truly evaluate but it met all our needs.
Stayed 1 night in Nov 2023
Response from Felix on Dec 8, 2023
Good afternoon and thank you for your feedback..It is appreciated. Happy Holidays.

2/10 Terrible

Jon

Stayed 1 night in Nov 2023
Response from Felix on Nov 29, 2023
Good afternoon and thank for staying with us. I see that we were not able to meet your expectations. I would appreciate it very much had you told us where we ran short. But anyway, thank you and Happy holidays.

4/10 Poor

BLANCA

Stayed 3 nights in Oct 2023
Response from Felix on Oct 24, 2023
Good afternoon and thank you for the rating. It would help if you could give us the things that we were short of.

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Oct 2023
Response from Felix on Oct 22, 2023
Good morning and thank you for your feedback. Glad that we were able to meet your expectations. Hope to see you again,

4/10 Poor

BLANCA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds are way too hard and are old
Stayed 1 night in Oct 2023
Response from Felix on Oct 20, 2023
Good morning and thank you for your feedback. I am sorry, our beds are not to your liking. I am sorry for th inconvenience.

4/10 Poor

Katelynn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in Oct 2023
Response from Felix on Oct 12, 2023
Thank you for the rating. Much appreciated.

10/10 Excellent

Kylee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Felix on Oct 13, 2023
Good morning and thank you for the feedback. It is much appreciated. I am glad that we were able to meet your expectations.

10/10 Excellent

Dawn

Travelled with family
Nice room and neighborhood!
Stayed 1 night in Oct 2023
Response from Felix on Oct 10, 2023
Good morning and thank you for the feedback. Much appreciated.

8/10 Good

Francisco

Stayed 2 nights in Oct 2023
Response from Felix on Oct 12, 2023
Thank you for the rating. Much appreciated.

10/10 Excellent

Tanaya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Felix on Oct 9, 2023
Thank you for the feedback. It is much appreciated.

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ashley was amazing!
Stayed 1 night in Sep 2023
Response from Felix on Sep 25, 2023
Glad that we were able to meet your expectations. Your feedback is very much appreciated and I will relay the kudos to Ashley. Thank you.

8/10 Good

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay
Stayed 1 night in Sep 2023
Response from Felix on Sep 22, 2023
Good morning Mr. Ty. Glad that you had a perfect stay. Your feedback is much appreciated. Thank you.

10/10 Excellent

DANNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good and in particular Raelene was really nice and very helpful every morning and kept all the food filled and would even make our waffles for us
Stayed 3 nights in Sep 2023
Response from Felix on Sep 14, 2023
I am glad that we were able to meet your expectations. Thank you for the feedback. It is much appreciated.

8/10 Good

Alex

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our refrigerator door didn’t close the bathroom was to small but over all the hotel is to pricey
Stayed 1 night in Sep 2023
Response from Felix on Sep 14, 2023
Good morning and thank for the feedback. It is much appreciated.

2/10 Terrible

keen

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Sep 2023
Response from Felix on Sep 10, 2023
Good afternoon and for whatever reason it is, I do apologize for your inconvenience.

4/10 Poor

Anastasia

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Room overall was bad. Door could see the outside all the way around the door. Could see light thru the AC wall hole. Court yard was a no go for us. Just felt run down not maintained. Food in the attached bar was horrible.
Stayed 4 nights in Aug 2023
Response from Felix on Sep 5, 2023
Good afternoon and thank you for the feedback. It is much appreciated. I am sorry for the inconvenience. I will check the weather strippings on our doors. As to the restaurant, I am sorry, I have no control over what they serve but I will let them know about your experience.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Frustrating experience
Checked in late and there was only 1 employee. Moved the car and walked to our rooms, but only 3 of the 4 keys worked. Walked back to the front desk, and was given a new room. This key worked, but when I left and tried to re-enter, the key didn't work again. At this point, 2 of the other 3 room keys stopped working also. There was also a beeping smoke alarm in the room where the key was working, and one room didn't have a working air conditioner. I walked back to the front desk and we were given 2 new rooms and a key that would open all of the rooms. I walked back and again had trouble with one of the keys, but the door eventually opened. At this point, we left doors open because there was no way we were going to trust those stupid keys to work, and I didn't want to walk to the front desk again! Such a frustrating experience. We will definitely never stay here again.
Stayed 1 night in Sep 2023
Response from Felix on Sep 3, 2023
Good morning and thank you for the feedback. I do appreciate it. I have ordered some door locks and are waiting for them. I am sorry for the inconvenience.

10/10 Excellent

Reacheal

Stayed 1 night in Aug 2023
Response from Felix on Sep 9, 2023
Good morning Reachel. Thank you for the rating. Much appreciated.

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Aug 2023
Response from Felix on Aug 14, 2023
Good afternoon Kristina. I am glad that we were able to meet your expectations. Thank you for the feedback It is much appreciated.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Felix on Jul 30, 2023
Good morning and thank you for the rating. Much appreciated. Have a nice weekend.

6/10 Okay

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was little hot, air was on but not cooling off.
Stayed 2 nights in Jul 2023
Response from Felix on Jul 21, 2023
Good afternoon and thank you for the feedback. I am sorry for the inconvenience. When it is too hot outside, the AC unit works double to compensate for the outside temperature.

10/10 Excellent

Brian

Great check in and staff
Check in was smooth and painless staff was very friendly
Stayed 1 night in Jul 2023
Response from Felix on Jul 16, 2023
Good afternoon and thank you for your feedback. It is much appreciated.

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet area
Stayed 2 nights in Jun 2023
Response from Felix on Jun 30, 2023
Good afternoon and thank you for the feedback. I am glad that we were able to meet your expectations. Hope to see you again.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Felix on Jun 26, 2023
Good morning and thank you for the rating. It is much aooreciated.

10/10 Excellent

Margarita

Stayed 2 nights in Jun 2023
Response from Felix on Jul 16, 2023
Thank you for the rating. It is much appreciated.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Felix on Jun 3, 2023
Good morning and thank you for your rating. I am glad that we were able to meet your expectations. Hope to see you soon. Much appreciated.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok but thin Walls you can hear your neighbors!
It was a reasonable nice place, however the second night there were people in the next room who were very loud until after 1am. Very hard to sleep.
Stayed 2 nights in May 2023
Response from Felix on May 30, 2023
Good afternoon and thank you for the feedback. I am sorry you had to listen to those loud people. Please call the front desk immediately when those issues arise because we can do something about it. Again, I am sorry.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Felix on May 29, 2023
Good morning and thank you for the rating. It is much appreciated.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Felix on May 24, 2023
Good morning and thank you for the feedback. Glad you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Neal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is excellent
Stayed 2 nights in May 2023
Response from Felix on May 23, 2023
Good morning and thank you so much for the feedback. It is much appreciated. We are glad that we were able to meet your expectations. Hope to see you again.