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Reviews of Rose Emerald Hotel

3 out of 5
Rose Emerald Hotel
No. 36, St 232 Corner St 115, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 90 reviews" "
Rating 8 - Good. 43 out of 90 reviews" "
Rating 6 - Okay. 17 out of 90 reviews" "
Rating 4 - Poor. 5 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Claus, Aalborg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location eas very good in the center of the City. Even quiet at night
Stayed 1 night in Feb 2020
Response from Kalyan on Mar 6, 2020
Dear Value guest, Greeting from Rose Emerald Hotel. Thank you for feedback. Thank you Kalyan

8/10 Good

Bethan

Liked: Property conditions & facilities, room comfort
Stayed 17 nights in Dec 2019
Response from Kalyan on Jan 2, 2020
Dear Value guest, Greeting from Rose Emerald Hotel. Thank you for staying at our accommodation. Thank you Kalyan

4/10 Poor

Ross

Disliked: Staff & service, room comfort
No so good
The room was full of smoke after some Chinese guest left no bath towels not so clean breakfast no very good put 10 I say 4 basic Hotel for the money
Stayed 1 night in Nov 2019
Response from kalyan on Nov 30, 2019
Dear Ross, Greeting from Rose Emerald Hotel. Thank you for your feedback. I'll inform that information to my GM. Best regards, Kalyan

10/10 Excellent

Quoc Dinh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Kalyan on Oct 13, 2019
Dear Quoc Dinh, Greeting from Rose Emerald Hotel. Thank you for staying at our accommodation.

10/10 Excellent

Saron

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. Because I can eat Vietnamese food nearby there.
Stayed 1 night in Sep 2019
Response from Kalyan on Sep 22, 2019
Dear Mr. Saron, Greeting from Rose Emerald Hotel. Thank you for staying here. Best regards, Kalyan

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from kalyan on Sep 18, 2019
Dear Value guest, Greeting from Rose Emerald Hotel. Thank you for staying here. Best regards, Kalyan

10/10 Excellent

Quoc Dinh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Kalyan on Sep 5, 2019
Dear Quoc Dinh, Greeting from Rose Emerald Hotel. Thank you for staying here. Best regards, kalyan

10/10 Excellent

Tang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Kalyan on Apr 5, 2019
Dear Value guest, Greeting from Rose Emerald Hotel. Thank for staying here Best regards, Kalyan

10/10 Excellent

Tang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Kalyan on Apr 4, 2019
Dear Value guest, Greeting from Rose Emerald Hotel. Thank you for staying here. Best regards, Kalyan

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019
Response from Kalyan on Jan 10, 2019
Dear Value guest, Thank you for staying at Rose Emerald Hotel. Thank you Best regards, Kalyan

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Nothing unique about it, found a super restaurant a block away. Couldn’t sleep on the beds, they were like rocks, so hard!
Stayed 1 night in Nov 2018
Response from Kalyan on Nov 19, 2018
Dear Value guest Greeting from Rose Emerald Hotel. Thank you for staying here. Best regards, Kalyan

8/10 Good

Verified traveller

Stayed 9 nights in Oct 2018
Response from Kalyan on Nov 1, 2018
Dear Value guest, Greeting from Rose Emerald Hotel. Thank you for staying here Best regards, Kalyan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Kalyan on Nov 1, 2018
Dear Value guest, Greeting from Rose Emerald Hotel. Thank you for staying here Best regards, Kalyan

8/10 Good

jamie

Liked: Cleanliness, staff & service, room comfort
location is good. wash towels and bath towels are not as clean as usual. its used too long. becoming grey color. the other will be okay. service is nice. i stayed 2 nights.
Stayed 2 nights in Oct 2018
Response from Kalyan on Oct 24, 2018
Dear jamie, Greeting form Rose Emerald Hotel. Thank you for informed us about towels. We'll inform our manager about that problem. Thank you! Best regards, Kalyan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Kalyan on Sep 7, 2018
Dear Value guest, Thank you for staying at Rose Emerald Hotel Best Regards, Kalyan

8/10 Good

chea, Middleton grange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Kalyan on Aug 17, 2018
Dear Chea, Thanks for staying at Rose Emerald Hotel, Best Regard, Kalyan

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was in the heart of the city. Close to the buses and places to eat. The staff were very helpful.
Stayed 1 night in Jul 2018
Response from Kalyan on Jul 30, 2018
Dear value guest, Thank you for staying at Rose Emerald Hotel. Best regards, Kalyan

8/10 Good

Bethany, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location nice staff
Clean decent sized rooms. Shower was best I’ve had in Asia. Breakfast was okay, nice that they do eggs to order. One thing is that the rooms let a lot of sound in so when people are leaving early morning you are likely to be woken up, also staff knock on door around 9 to clean. Air con was brilliant in our room and easy to work. Would stay here again.
Stayed 4 nights in Jul 2018
Response from Kalyan on Jul 17, 2018
Dear Bethany, Greeting From Rose Emerald Hotel. Thank you for staying at here Best regards, Kalyan

10/10 Excellent

Jimmy, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean and staff are very Thoughtful service.
Good location & very comfortable for stay, I will continue to stay at the same hotel for my next trip.
Stayed 2 nights in Jul 2018
Response from Kalyan on Jul 13, 2018
Dear Jimmy, Greeting from Rose Emerald Hotel. Thank for giving your view. We'll keep our standard service to guest. Many thanks for staying here. Best regards, Kalyan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice and clean hotel, good value, good location in city center
Stayed 1 night in Apr 2018
Response from Kalyan on Apr 20, 2018
Dear Value guest, Thank you for staying at Rose Emerald Hotel. Best regards, Kalyan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Friendly staff. Opened the door whenever i came in or left. The room was clean. The bathroom was what i expected. The water pressure in the shower was a little weak for me, but i didn't expect it to be like at home. The water got hot. The breakfast buffet will not be a western meal. When in a foreign country eat like the locals. There were fried eggs and french toast or pancakes depending on the day. But its mostly rice and noodles. As long as you are not comparing to nyc or london it is a great hotel.
Stayed 3 nights in Apr 2018
Response from Kalyan on Apr 10, 2018
Dear Value guest, Thank you for staying at Rose Emerald Hotel Thank you for your information. Best regards, Kalyan

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
To turn off the lights and the air conditioning at night, you have to get up or need an arm that is about 1,50 m long. There is a lack of personal in the restaurant, which means that you have to wait for cups, plates and also food.
Stayed 2 nights in Mar 2018
Response from Kalyan on Apr 20, 2018
Dear Value guest, Thank you for staying at Rose Emerald Hotel. Best regards, Kalyan

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Kalyan on Mar 8, 2018
Dear Value guest, Thank you for staying at Rose Emerald Hotel. Best regards, Kalyan

8/10 Good

bharat, Ghaziabad

Liked: Cleanliness, room comfort
Nice hotel near city centre
The hotel was good and nice..i was in hotel for 1night. Hotel infrastructure is good.nice rooms with great washrooms. Food is pathetic,i ordered chicken rice and found hairs in it also in morning during buffet breakfast thete was a hairs all over in pancakes. They asked me earlier if i like to get my room with flower decoration and initialy they said that it is free of cost but at the time of check out they charged me usd10. Hotel need to upgrade professionaly.
Stayed 1 night in Feb 2018
Response from Kalyan on Mar 10, 2018
Dear Bharat, Thank you for staying at Rose Emerald Hotel. We really sorry to hear about our breakfast that have hair inside. I am going to tell them be careful when they cooked. And about flower decoration I ask my receptionist who has spoken with you on phone. He said that he haven't said free for you. Best regards, Kalyan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay hotel.
Sometime picture can be more different than in person. Just a nice a simple hotel.
Stayed 2 nights in Jan 2018
Response from Kalyan on Jan 26, 2018
Dear Sot, Thank you for staying at Rose Emerald Hotel Many thanks for your giving view for our hotel Best regards, Kalyan Yung

8/10 Good

Eduardo, Porto Alegre, Brasil.

Liked: Cleanliness, room comfort
Good for the price.
The brakefast is ok, clean, good shower, the only problem is the air conditioner takes a while to reach a desired temperature and is controled from the reception.
Stayed 1 night in Jan 2018
Response from Kalyan on Jan 10, 2018
Dear Eduardo, Thanks for staying at Rose Emerald Hotel Best regard, Rose Emerald Hotel Team.

2/10 Terrible

Jung

Disliked: Staff & service, property conditions & facilities, room comfort
Do not use this hotel
This hotel has a hot water problem. We have reported the water problem right after checked in (3 pm), but until 11 pm they didn't do much on the water. Our family had to move out around 11 pm to another hotel.
Stayed 1 night in Dec 2017
Response from Kalyan on Jan 12, 2018
Dear Mr Jung, I would like to say so sorry about that problem. Best regards, Front Desk Team.

10/10 Excellent

Peng Yaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean hotel with reasonable price.
Very clean hotel with good location, there are a few eateries and convenience store within walking distance.
Stayed 1 night in Dec 2017
Response from Kalyan on Jan 10, 2018
Dear Peng Yaw, Thank you for staying at Rose Emerald Best regard, Rose Emerald Hotel Team

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THANK YOU
The staff was very helpful. There was an error in the booking but they were so kind and overlooked the error and allowed me to stay. I am very thankful . Their business is a business with a heart. Clean and quite and close to many of the attractions.
Stayed 1 night in Nov 2017
Response from Kalyan on Jan 10, 2018
Dear anna, Thank you for staying at Rose Emerald Hotel Best regard, Rose Emerald Hotel Team.

6/10 Okay

jack, usa

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Room was very small. Not what we order
Very hard. When used Travelocity room Not match what I selected on the websites
Stayed 1 night in Nov 2017
Response from Kalyan on Jan 12, 2018
Dear Jack, Thank you for informing me. We'll re correct it on websites. thank you! Best regards, Kalyan

8/10 Good

Victor

Liked: Staff & service, property conditions & facilities, room comfort
The staff were excellent and extremely helpful. I did have have some issues when using the towels because they smell bad.
Stayed 1 night in Oct 2017

8/10 Good

stan, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a good location
Good hotel in a good location. Stay of only one night as in transit. Pretty good restaurant for dinner and breakfast.
Stayed 1 night in Aug 2017

8/10 Good

Josiane, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price. Staff very professional and pleasant.

10/10 Excellent

traveler, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very nelpful staf
I was there two times and will go again. The hotel is in very good location. Hotel is very clean. They have very good brekfast. The staf very friendly snd helpful. I can strongly recomend this plase to my friends.

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great in our first stay and we got an upgrade to a deluxe double, therefore we decided to book another night on our way back. We didn't get upgrade this time but everything was as great. We actually think the standard room was better than the deluxe. One setback was the buffet breakfast on our first stay, we had our bf at 7am and the food was cold already. Even the coffee was cold after adding milk. We have yet to test the bf the second time, hopefully it won't disappoint us this time.

8/10 Good

Austin , Phnom Penh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central located hotel
The location was ideal for us. It was located right in the city, but away from the more expensive touristy stuff. A half mile walk gets you where you want to be.

10/10 Excellent

Mrs Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rose Emerald
Friendly Staff very helpful . Reliable Tuk Tuk drivers outside Hotel. Convenience store near by that gives you correct change in a mix of $US and local currency .

6/10 Okay

Michael.H

Liked: Cleanliness, staff & service, property conditions & facilities
Just so so
1.wifi speed not fare 2.a poor breakfast 3.location is good 4.price is competitive Not too bad for a short stay

6/10 Okay

no., toronto

Improving city.
Many building under construction everywhere to make traffic jam & business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Nice clean hotel. Comfortable. quiet. Walking distance to main street. Staff was friendly, helpful. Included buffet Breaky and it was just ok. That is the only issue. Sorry picture is my mess.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, hotel
A good basic hotel. My room was good but my friend's room had a funny smell. Breakfast was not good but other than that, it was good value.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities

8/10 Good

YOUNGTAEK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아침식사
가성비 좋아요 아침식사가 좀 부족했음
Stayed 1 night in Jan 2020
Response from Kalyan on Feb 5, 2020
Dear YOUNGTAEK, Greeting from Rose Emerald Hotel. Thank you for staying at our accommodation. Best regards, Kalyan

6/10 Okay

sinduck

Liked: Cleanliness
Disliked: Staff & service
예전 숙박 경험이 있어서 하루 묵었습니다.
현지 경찰이 묶고 있어서, 체크인할때 여권을 맡기라고 하더군요... 황당했습닏다. 하지만 어쩔수없이 맡겼어요~ 특히 예전에 이용했던 경험이 있어서 또 방문했습니다. 호텔로 바로 가는 것보다는 훨씬 저렴하게 예약했습니다만 호텔스앱이 원화결제로 되어있어 수수료를 이중으로 물게 생겼네요~! 그냥 한국의 3~5만원짜리 모텔 같아요~ 물 2병을 서비스로주는 것과 11층 뷔페 식당을 무료료 이용할 수있지만 퀄리티는 그다지 높지 않고, 배려없는 숙박자들 때문에 그냥 그랬습니다.
Stayed 1 night in Jan 2020
Response from Kalyan on Jan 26, 2020
Dear sinduck, Greeting Rose Emerald Hotel. Thank you for your feedback. I want to inform you that the day that check in is as you said. Because of police in local they inform us to do that. For our hotel doesn't want to keep your passport. Not only our hotel. They do that all the hotel that in their area. After, the police do already our teamwork already pass to you back. And thank anyway for your feedback about our breakfast. I'll inform kitchen department about that issue. Thank you Kalyan

4/10 Poor

かずの

Business traveller
Disliked: Staff & service, amenities
スタッフの話し声がうるさかった
Stayed 3 nights in Jul 2019
Response from Kalyan on Jul 21, 2019
Dear かずの, Thank you for staying at Rose Emerald Hotel. Best regards, Kalyan

8/10 Good

SEONGHWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Kalyan on Jul 4, 2019
Dear SEONGHWAN , Greeting from Rose Emerald Hotel. Thank you for staying here. Best regards, Kalyan

8/10 Good

dongik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
운이 좋은경우 라면..
중국인 단체팀이 없는 경우는 아주 좋아요. 이사람들이 들어온 겨우는 고성방가. 장소 불문 흡연으로 아주 힘들어요. 나는 처음 2일은 운이 따랏고..마지막 하루는 운이 없었읍니다.
Stayed 2 nights in May 2019
Response from Kalyan on Jun 9, 2019
Dear dongik , Thank you for staying at Rose Emerald Hotel. Thank you for your informed. Best regards, Kalyan

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019
Response from kalyan on Mar 19, 2019
Dear Value guest, Greeting from Rose Emerald Hotel. Thank you for staying here. Best regards, Kalyan

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Kalyan on Feb 16, 2019
Dear Alex, Greeting from Rose Emerald Hotel. Thank you for staying here. Best regards, Kalyan