Outdoor pool, pool umbrellas, sun loungers
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Reviews of G Eleven Hotel

3 out of 5
G Eleven Hotel
G11 Street 184, Behind Royal Palace, and National Museum, Khan Daun Penh, Phnom Penh

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 119 reviews" "
Rating 8 - Good. 47 out of 119 reviews" "
Rating 6 - Okay. 41 out of 119 reviews" "
Rating 4 - Poor. 14 out of 119 reviews" "
Rating 2 - Terrible. 3 out of 119 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Susannah Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms required maintenance. No toilet seat. Safe not secured. Shower head not functioning
Stayed 4 nights in Apr 2019

2/10 Terrible

Canadian, British Columbia

Disliked: Cleanliness, staff & service
The building and room is very run down and grungy looking. The customer service was poor-upon arriving they gave us the key and left us to find our own way to the room, no directions, very little Care for customers and the site. The walls of the room look like they haven’t been painted in twenty years. The lighting in room was very dim, hallway doors and balcony doors have large gaps. Weak ac in the room. Weak wifi at best. Bed was okay. Breakfast was gross and inefficient-one lady with a hot plate trying to fry eggs for 20+ people...and she looks very unhappy to be there, as did other staff. There were two neighbor dogs that barked for hours during the early hours of the morning and we couldn’t shut down the noise level bc of the leaks around the door and open cement brink style windows in the bathroom. We asked for the front desk to help us make a local call (all other places did this as a courtesy for guests)...the manager told us we could only use his phone for 50 cents a minute. The front desk was not helpful or welcoming. This hotel felt very gettho like...but was a higher mid range price. We prepaid non refundable on line for two days-got out as soon as we could. Central Location initially got us there-close to palace and river and has a small pool... not ever going back and would not recommend the place.
Stayed 2 nights in Jul 2018

6/10 Okay

Claudia

Liked: Staff & service
Helpful staff
The hotel is situated a short walk away from the palace, about 5 minutes. The building itself is very nice but, it's not as well maintained. The rooms can use a fesh coat of paint and the sheets are stained and the shower was not separated from the toilet and the drainage was poor so every time I showered I ended up in a pool of water. Not pleasant. However, the rooms are big and the staff are wonderful. They are very helpful and cheery and friendly.
Stayed 4 nights in Nov 2017
Response from Kimchhern on Jan 30, 2018
Dear Claudia, Thank you so much for stay at G-Eleven Hotel and spent your valuable time reviewing our accommodation on Hotel.com. We're are really appreciated with your comments and we are willing to improve our services to reach guests' satisfaction.

4/10 Poor

jk, new zealand

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Gone down hill
This hotel has gone down hill since I was here a few years back. What a shame was such a nice place
Stayed 1 night in Nov 2017

10/10 Excellent

Saravanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a convenient location
The location is great - near many eateries and very near to the top POIs in Phnom Penh. The staff were friendly. The wifi was a bit flaky.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

6/10 Okay

NZ-Traveller, Auckland, NZ

Liked: Cleanliness, staff & service
Ok hotel with its pool as a selling point
The room was big but after staying across de rd for nearly the same price I was expecting a bit more. Loved the big balcony tho, loads of privacy. Breakfast was minimalistic, internet on the 4th floor was intermitent. No elevators. You get what you pay for.

8/10 Good

Jorge G.

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good hotel but...
The only "but" it would be that this hotel doesn't own a lift, so, if you are in one of the top floors, it could be a quite challenging.

6/10 Okay

Alan, SFO

Stay 4 nights - paid 5!!
Return visit to this pretty good hotel. After many previous visits Nice pool, clean rooms, and a free (forgettable) breakfast. Missed 1st night of 2 - 1 night reservations, due to flight being very late. Sent cancellation email to ask to apply the funds for a future night. Email returned unread. Repeated request, upon checkout, and was stonewalled. So: Pay 5 nights get only 4. May not return. I am a frequent visitor to PNH and may be looking for a new hotel for future visits.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

David, Ocean Reef

Disliked: Staff & service, property conditions & facilities
Below par
Hotel is poorly run. Building isn't that old but seems much older. It needs some basic maintainance like a new coat of paint. WiFi very unpredictable and patchy. Breakfast take it or leave it.

8/10 Good

Dariusz, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
I always stay here while in Phnom Penh. Good staff and nice pool. Convenient.

4/10 Poor

experienced , m

Disliked: Cleanliness, property conditions & facilities
Budget conscious
Sheets not changed in 5 nights, pool good, bath quite dirty we had to clean it, no kettle for coffee, omelette breakfast fine, general state of hotel run down and not clean beyond front foyer, staff friendly and helpful, noisy busy street can avoid if not in front room, air con not working moved to another room but this is common problem at budget hotels.

10/10 Excellent

Ernst-Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Jodie, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Hotel
Very basic hotel in Phnom Penh that is close to place and water front.. room was clean, good internet access but bed was rock hard and only one small pillow. ask for another but they didn't have any spares. Pool was small but clean. No lift service to the four floors of hotel. breakfast extremely basic. fried egg or omelette with toast. Staff were helpful with booking of transport but overall expensive for what is offered.

4/10 Poor

Christopher, Bangkok

Disliked: Staff & service, property conditions & facilities
Going down hill.
I stayed here for over a month several years ago and found it a good enough place. But this trip I move out after a couple of days. Tired of things not working and tired of the demotivated staff. I don't know who owns this place but they need to reinvest some of their profits back into the business.

8/10 Good

michali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
G Eleven
Really enjoyed this hotel, I,ll definitely return

8/10 Good

Ronald, Las vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and easy going.
No problems, friendly staff, comfortable bed, room had a fridge and flat screen so all was good. Nice balcony too.

6/10 Okay

elizabeth, Bellingham, WA, USA

Met our needs
In our short stay the hotel met our needs. We had a strange room with a gigantic bed though. We could have slept 4 or 5 people in that bed. The A/C could have been stronger, but was adequate. The pool was nice to cool off in. The hotel was in walking distance of the palace and theater as well as many shops.

10/10 Excellent

Dariusz, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, helpful personnel, good value for money, highly recommend it.

6/10 Okay

martin, uk

Disliked: Cleanliness, room comfort
acceptable
Ok staff fine Shower / bathroom not good floor wet all the time from rubbish hand held shower on short hose over a corner bath that moves Had to move twice as door to balcony dont lock and easy access from other rooms Breakfast not great but ok and can except after other hotels Pool not very clean green around steps

6/10 Okay

Kari, san diego, California

Disliked: Cleanliness, staff & service
Staff did not seem to be into being helpful!
I get there after a 7 1/2 hour bus ride, tired ready to crash. It's 3pm, they check me in and my hands are full. The girl reaches over to help and grabs my pillow! Really, my pillow! And when she brings me to my room it's slept in from the last guest, dirty and I say, the rooms not clean. Oh she says and doesn't explain anything just leaves. So I go wait in the lobby for 30 min and still no one says anything, I finally go check and they had cleaned it! It just seemed like I was not a guest but someone that they didn't want to help.

6/10 Okay

gemspirit, australia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good position
Lovely staff. Had two different rooms both were faulty. Eg one aircon hardly worked at all no safe had to unplug fridge for power outlet The other air good ,safe etc. but no kettle with the complimentary coffee. Overall having a pool, close to king palace riverside etc smiling staff. Will stay there again

8/10 Good

Gail, Australia

Liked: Cleanliness, staff & service, room comfort
Good value
inexpensive hotel, convenient to the Royal Palace and riverside, big clean rooms, extremely hard beds and lukewarm hot water. Staff were very friendly and helpful and the breakfast was quick and basic but they need to improve on the coffee which was not hot

8/10 Good

Shane, Ballina

Liked: Staff & service
Disliked: Cleanliness
Great Location
Room had bed bugs but staff moved me straight away. A little noisy at night. Staff pleasant. Pool good. Great eateries nearby. Recommend for budget travellers.

6/10 Okay

Paul, Perth, Australia

Decent hotel
Decent hotel, nothing too flash but in a great location. Would stay again if the price was right.

6/10 Okay

Michael B.

Liked: Staff & service
OK
The hotel is well located near the Palace. The room is what you'd expect at the price and the staff were friendly. The shower was cold and not powerful. The info says hotel shuttle but they don't have one. They'll just call you a taxi or a tuk tuk.

8/10 Good

Charles D.

Liked: Cleanliness, room comfort
it ok
Nice and quite..... cold drink. Most american go stay there. Meet new friend

10/10 Excellent

Adriana, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with friendly staff
We stayed at G Eleven for 2 nights. The staff is really nice, always helpful and they gave us one night, one of the VIP rooms. Also the pool is really nice and good after a full day of traveling. Basic breakfast cooked in front of you and airport drop off arange at a good price. Overall, I would recommend this place.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jairo, Boca Raton. Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great location
This hotel is great. The rooms are spacious and clean. Many complaint about the hotel its a moderate hotel nothing bad about it. Its behind the Royal Palace which makes it very convenient to walk almost anywhere around the surrounding areas and the riverbank. The staff were extremely friendly, the breakfast was good.

8/10 Good

The Wolf, Tofino B.C.

Liked: Cleanliness, staff & service, property conditions & facilities
Good for location and service in Phnom Penh.
This hotel is on a side street, so it's more quiet, than some on the main streets. It's right down the street from the main attractions, Palace, Riverfront and nightlife. It's has a nice pool, not much room to sit around but very nice after a long hot day. The staff were always helpful and happy to help you, even offering things to do. The only negative was the bed, it was hard as a rock and I couldn't sleep, so I got drunk every night, lol, just so I knew when I hit the bed, there was no wondering if I was sleeping on concrete. Next to that, it's a nice hotel, for price and where you are from everything, I hope this helps you

10/10 Excellent

toshposh, Honolulu

Liked: Cleanliness, staff & service, room comfort
G Eleven
I love this hotel. Maybe it has some sentimental value, but I will always stay here when I'm in Phnom Penh. There is no lift and stairs only, but someone will help you with your things. The pool is nice. And it's comfortable. The river walk is within walking distance as are many restaurants, museums, night market, and the Royal Palace. Grand Central Market is also a quick tuk tuk ride away. Phnom Pehn is loads of fun and it's super affordable.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Ok hotel for price
Had to move rooms three times to find a room with a proper shower. Good location. Breakfast was awful. Pool ok. Reception staff generally helpful and level of English was good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff , central position, nice pool .
Rooms are quite big , some have spa bath , pool is great on a hot day.

10/10 Excellent

Ginger A.

Liked: Cleanliness, staff & service, room comfort
Perfect location & lovely staff
The interior of the hotel is colorful and inviting, and the staff are very nice. The room was spacious and immaculate with a lovely balcony to take in the morning or evening air. It is in a great central location and the hotel has a team of tuk tuk drivers ready to take you to Central Market or the array of sites around Phnom Penh. Mr. Kon was my driver, and was very kind and helpful. Great value and wonderful stay!

6/10 Okay

Gonzalo

Liked: Cleanliness, room comfort

10/10 Excellent

Renée, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For Cambodia fantastic
We had a fantastic stay here. The pool were so nice and the stuffs are also very friendly and helpfull!The room was so big and we had a hug bed. TV also workes and the air condition too.

2/10 Terrible

Jeremy , Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
No hot water no aircon lights turn off and on randomly. The bag boy stayed in our room for ages checking the problems and didn't fix anything. The safe was not bolted down. When we asked for a discount as the room fas terrible they made us wait around 30 mins while they checked qith the boss and then refused. PICK ANY OTHER HOTEL.

6/10 Okay

Garry, Brisbane Australia

Liked: Staff & service
Close to the river
Nice pool, rooms are basic staff very friendly and obliging

8/10 Good

Alan, SFO

Liked: Cleanliness, property conditions & facilities
Good enuff
Adequate room with tricky in-room safe, needed repeated help to use it. Shower also tricky, with 5 or 6 valves to get all correct for water to flow. Swimming pool: nice but in the sun except for late or early in the day. No need for a fitness facility if you have a walk-up room on floor 5 as I did. All in all would ret'n

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Needs Manager Who Knows How to Run a Hotel
Nice rooms and pool, many issues with the hotel that could be addressed with some care. Slow and/or crashed wifi every day. Staff has no training in addressing guest issues. If you want a cheap place with a pool this is a good alternative. But be warned-G Eleven is cheap with plenty of rooms available for a reason. It's close to several hotels and restaurants, so there are mobs of tuktuk drivers parked outside. They stalk your movement and jump up and stand in your way as you exit. Say no to the first and three others who watched you say no repeat the same action. Management does not care, it embraces their actions. Many drivers sit inside socializing with the hotel staff, watching movies on their phones, using the hotel's wifi, which explains why it crashes so often for paying customers. I complained about this and some other issues and the manager with little English skills, smiled and said he would look into it. I asked later and he hadn't looked into it and didn't have an answer. He was convinced all you have to do with guests is smile and say he will look into it because he did it three more times until I gave up. One bad issue in my room was finally fixed after three requests by a maintenance worker who then shook me down for a tip.

8/10 Good

John, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel
I found the hotel to be acceptable with a decent size clean room and facilities. Staff were friendly and helpful. The pool is an advantage and is well maintained. Tour desk in the hotels foyer also made it easy to book my transport to Sihanoukville. Tuk tuk's straight outside the hotel.

8/10 Good

too expensive

Disliked: Cleanliness, staff & service
not a good experience
were there just for a night. next day early morning had to check out for airport. did request in advance to recepion to keep our breakfast packets ready next mornin. bu to our dismay we find that the next day guy did not have any info. the bathroom was not clean and hot water not working. Room is specious. but overall quality of hotel is below standards for hotels of similar pricing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
We had a pleasant stay at the G Eleven. Room was spacious and clean, pool was lovely. Staff very helpful in booking onward travel and tours. They have their own tuk tuk drivers who are always happy and reasonably priced. A short walk to the grand palace and the river where there's plenty of restaurants. I would definitely recommend.

4/10 Poor

Verified traveller

Disliked: Room comfort
good, the manager allowed us to take late swimming
good, the manager allowed us to take late swimming in pool

4/10 Poor

Tessa, New York City

Disliked: Staff & service
It's Cambodia - so play it smarter than me....
Very mixed feelings Pros: Great location Big room w windows & balcony Much better than other places I saw nearby for the same price So-sos: Clean but mouse droppings in some corners Breakfast OK Some tuk-tuk drivers were quite rude Cons: WiFi didn't work in room No hot water Major issues: Someone (from the hotel I assume) stole $100 out of my locked room. I told the staff and they acted concerned but basically told me it didn't happen. I am 100% certain that I left the money zipped inside a toiletry bag sitting on the bed, so not in plain sight but not well hidden either. On the one hand I'm quite angry to have money taken from inside my hotel room - felt worse than getting a bag snatched on the street might have. On the other hand I should have taken better precaution with my "valuables" in a country whose average income is in the hundreds of dollars per year.... Still.... Also, I was a solo woman. One bellhop kept telling me he liked me, sort of following me around, and then one night he knocked on my door at 11pm to offer fresh towels? Nothing happened but I found it pretty odd and it made me uncomfortable. I personally wouldn't stay there again as these incidents left a bad taste, but if they hadn't happened I'd be saying the place was fine. Moral: Keep your wits about you and don't expect things to be the same as traveling in Western countries...

8/10 Good

Poppy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with much needed pool
Nice hotel in a good location with clean rooms and friendly staff. You can definitely find cheaper rooms in PP (the streets are wall to wall guesthouses) but it was worth paying a little extra for the luxury of the swimming pool which was much needed in the sweltering heat of the city. Prices for a room for 2 people are much more reasonable (seems to be the way across PP)