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Reviews of Motel 6 Philadelphia, PA - Northeast

2 out of 5
Motel 6 Philadelphia, PA - Northeast
11580 Roosevelt Blvd, Philadelphia, PA

Reviews

5.6
Rating 10 - Excellent. 116 out of 744 reviews" "
Rating 8 - Good. 154 out of 744 reviews" "
Rating 6 - Okay. 151 out of 744 reviews" "
Rating 4 - Poor. 109 out of 744 reviews" "
Rating 2 - Terrible. 214 out of 744 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Jay

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property is rundown, The outer doors dont lock. It is not a sage building. The halls were dirty. The comforters were paper thin The soapas sheets. Thin pillows doors
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Jay, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Dibin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean and the smell of marijuana
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Dibin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Regla

Travelled with partner
Disliked: Staff & service, amenities
There was a lot of trash in the hallway, went through obstacles to get 2 pillows and no covers. The electrical plugs didn’t work no did the nightstand lamps.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi ReglaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Roberto Dias

Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 29, 2024
Hi Roberto, Thank you for the 5-star rating!Natalie #Team6

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 29, 2024
Hi Mark, Thank you for the perfect rating!Natalie #Team6

2/10 Terrible

Mony

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 20, 2024
Hi Mony, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Jasurbek

Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Jasurbek,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Tsira

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They enter the rooms one hour before the end of the time. Very cheap, terrible service. Hotel guests are not treated well. They have bad working staff. 0-⭐️
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Mony

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The other guest were horrible
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Mony,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

10/10 Excellent

Mony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect get away
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Mony,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Tatianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just A Pleasure Trip
Nice and quiet.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Tatianna,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

2/10 Terrible

Estela

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is very unsafe room have a strong sm3 of cigarettes, I have never smoked,and I saw people drugged in the hallway l don't know I recommend it to anyone my stay was very bad.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Rosny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Regla

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Gary

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best thing about it.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 7, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Oscar G Cabrera

Disliked: Cleanliness, staff & service, property conditions & facilities
We paid for a non smoking room which reeked of smoke and they refused to put us in a different room
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Oscar,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

waleska

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Antwan

Stayed 1 night in Oct 2023

10/10 Excellent

Rosny

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Rosny,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

A J Interrante Jr

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room w slide glass door
Stayed 1 night in Oct 2023
Response from S. Stevens on Oct 9, 2023
We appreciate you taking the time to share your recent stay survey.

10/10 Excellent

Gerard

Stayed 3 nights in Oct 2023
Response from S. Stevens on Oct 9, 2023
Thank you for your survey.

6/10 Okay

Morgan

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Overall, it’s a good place to stay if you’re on a budget/need somewhere to stay last minute. It was pretty nice except there were a couple of cigarette burn holes through the sheets. The toilet seat was messed up, and the water didn’t drain very quickly. As it was decent, I’ll stay somewhere else next time.
Stayed 2 nights in Sep 2023
Response from S. Stevens on Oct 9, 2023
Thank you for your recent survey, we have spoken to our team regarding your comments.

4/10 Poor

Dan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I found it to be very dirty to the point that I was not comfortable using the shower, or walking around bare foot.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 2, 2023
Hi Dan,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

Valerie

Travelled with partner
Disliked: Property conditions & facilities
Hotel room in which I switched to was dirty The sheets were stained, food was left in the microwave from previous guest. Bathroom shower was dirty. Jacuzzi tub was not working properly. Call down to front desk just to ask for one clean top sheet never received it. Outside doors leaving from the parking lot into the hotel was easily accessed you didn't even need a card to open up the doors all you had to do was pull the handles and the door popped open. Cleaning staff was unable to answer questions in English because they were of Hispanic or other ethic background that did not understand English too well. This hotel has such potential I hope the manager will upgrade it because it is a nice area where you can stay at a reasonable rate. The main problem I had when I arrived I had booked a queen size sweet and was told there was only two bed standard hotel room available and I had to stay in it for that night. In the morning I got in contact with management at the front desk and I was able to change over to the queen size room which I paid for from Expedia.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Oct 2, 2023
Hi Valerie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 Poor

Denise

Travelled with partner
Disliked: Amenities, property conditions & facilities
They don’t offer enough towels to begin with, cleaning staff is absent or not there, no complimentary breakfast not even water for the price. First and last time staying at this hotel.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Denise,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience EVER
Had to wait in lobby for half an hour to check in because the attendant was "out", then was told our reservation wasn't in the system, and then I was told we couldn't use the pool even though that was the only reason we chose that particular hotel. We stuck it out, but the next morning the housekeepers followed us down the hall begging for tips, and when we got back that night there were people parked in the entrance to the parking lot partying and we had to drive over the curb to get in. Front desk staff ignored our concerns and complaints, and an hour before check out the housekeepers wouldn't quit knocking and begging us to check out early and leave them tips. Worst experience ever.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi William,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from S. Stevens on Oct 9, 2023
Kimberly thank you for your survey score from your recent stay.

8/10 Good

Alexandre

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from S. Stevens on Oct 9, 2023
Thank you for your survey score, please feel free to share you stay experience with the property manager.

10/10 Excellent

Bianca, Bergenfield

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was ok! Found the mysterious black hair others mentioned on our towels as well. Cleaning Lady came at 10:30am to tell us to leave money if we liked it. Bed and sheets were clean and soft, nice sleep. If you love a hot shower and an ice cold fridge as well as a good AC, you are at the right place. We had ketchup on the wall and floor area on one spot. But overall we would come again for a one night stay. Its a two star, therefor it was pretty good. Thank you.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Bianca, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Rosny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll recommend it
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Aug 29, 2023
Hi Rosny,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

Amanda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was overall in decent condition except there were blood stains on both the beds and the curtains. The floor was dirty and stained our socks while walking around. The bathroom, specifically the shower, was unusable and unclean. The fridge worked, thankfully, but the freezer was disgusting. The front desk staff was very pleasant and helpful but the housekeeping staff harassed us when we were trying to check out. While there were posters for cameras, I still did not feel very safe there. Also the lights by the bed didn’t work and there were no batteries in the tv remote, but neither of those things would have prompted a bad review on their own, everything else was just not good.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 29, 2023
Hi Amanda,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Sharna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Donte

Liked: Cleanliness
Stayed 1 night in Jul 2023

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities, room comfort
I was just staying the after being at an event all day. After I checked I immediately feel asleep. I tried to use the bathroom in the middle of the night and it was clogged up the sink was also clogged up. I should have checked everything as soon as I got into the room. I could have made a call at a decent hour to have it fixed. But how was an overflowed toilet overlooked.
Stayed 1 night in Jun 2023
Response from S. Stevens on Jul 11, 2023
Afternoon Patrick,We recognize your survey and presently working to improve our property with a full renovation of our guest rooms. While we up our training for our staff on the basic hospitality skills to improve future guest visits.

8/10 Good

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from S. Stevens on Jul 11, 2023
Hello Ebony,Thank you for your recent survey.

2/10 Terrible

Haylee

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was blood on the floor in our room and random Brown hair in mine and my fiancé bed. We have pink and blue hair so it’s definitely not ours, the house keeper asked if she could clean and get us towels, we agreed and she demanded tip money which we didn’t have. 0/10 do not go here!
Stayed 2 nights in Jun 2023
Response from S. Stevens on Jul 11, 2023
Hello Haylee,We recognized your survey and working to improve our property currently in the process of a full renovation of our guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.

2/10 Terrible

Lawrence

Stayed 2 nights in Jun 2023

8/10 Good

JEAN RONY

Stayed 1 night in Jun 2023
Response from S. Stevens on Jul 23, 2023
Morning Jean,We really appreciate your time to score our property regarding your recent stay.

10/10 Excellent

JEAN RONY

Stayed 1 night in Jun 2023
Response from S. Stevens on Jul 11, 2023
Hi Jean,Thank you for your survey!

2/10 Terrible

charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 2 nights in Jun 2023
Response from S. Stevens on Jul 11, 2023
Hi Charles,We recognized your survey and currently working to improve our property with a full renovation of guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.

2/10 Terrible

Hayley

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty towels in the bathroom, trash bags just thrown out of rooms by steps, door handle to room was hard to open. There was no mini shampoos or lotions and the fridge needs cleaned.
Stayed 2 nights in May 2023
Response from S. Stevens on Jun 1, 2023
I want to apologize regarding the problems which occurred during your recent. We had some staffing issues and I'm currently in the process of making changes to improve our services and accommodation alike. I fully understand 1st impressions, however over the next 30 days if you return their will be a noticeable change.

4/10 Poor

Sandy

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
Reserved and CONFIRMED 2 days ahead for smoking room. There was no smoking rooms. NO shampoo, hair dryer, coffee pot, restaurant, or gift shop. Saw small black dots on both beds. Took some tape and took some of them home. Looked under a microscope and those little black dots had little black legs!!! BED BUGS!!! The pool was covered and was not allowed access to picnic area. There was 2 "gentlemen" sleeping / living inside by the entrance door to our section. Left their trash/belongings there. There was another "gentleman" walking around the courtyard and asked if we were interested in any "entertainment". For a cheap overnight stay I would say "maybe" but any longer than that I would say AVOID this place. Seriously.GO ELSEWHERE!
Stayed 2 nights in May 2023
Response from S. Stevens on Jun 1, 2023
Hi Sandy,On behalf of our location please accept our apologies regarding the room condition. We're currently going through a full renovation and revamp of our staff both front office and housekeeping alike. Over the next 30-45 days we should have completed our transformations with better service and accommodations.

8/10 Good

Amani

Stayed 2 nights in May 2023
Response from S. Stevens on Jul 23, 2023
Hi Amani,We appreciate your feedback survey regarding your stay at our facility.

8/10 Good

Amani

Stayed 4 nights in May 2023
Response from S. Stevens on Jul 11, 2023
Hello Amani, Thank you for your survey feedback.

4/10 Poor

Mariel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Even if we booked non-smoking room, the smell like a smoking area. Wasn’t able to get a good sleep because of this.
Stayed 1 night in May 2023
Response from Brand Experience Team on May 31, 2023
Hi Mariel, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

2/10 Terrible

Renee

Stayed 14 nights in May 2023
Response from S. Stevens on Jul 11, 2023
Hi Renee,We recognized your survey and we're working to improve our property in the process of a full renovation of guest rooms. While we train our staff on the basic hospitality skills to improve future guest visits.

4/10 Poor

Jamil Mahmoud

Stayed 2 nights in May 2023
Response from S. Stevens on Jul 11, 2023
Hello Jamil,We recognized your survey and working to improve our property in the process of a full renovation of guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.

4/10 Poor

Oksana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my worst experience ever!
Dear Hotels.com Team, I am very disappointed with the experience in the Motel6 in Northeast Philadelphia! I stayed for two nights in room 115 on the 1st floor, and every night, I could hear luggage moving on the rolls across the room and conversations. It wasn't quiet, and I couldn't sleep at all. In addition, the room had some insects moving on the wall and on the patio, dogs' pups, and a plastic cup. It was disgusting because I could easily step into the dog's pups. I complained in the morning and was told they would give me another room on the 2nd floor the next night. Therefore, I checked out from room 115 after the first night. However, when I came back to check in for the second night, I was told that no rooms were available on the second floor, and as a result, they gave me room 115 on the 1st floor again. I had never had this awful experience with logging. The website shows one kind of room that is clean and nice, but in reality, it was the worst condition that could be imagined with flying insects. As a prof, I have included photos and a video with a moving on-wall insect. Thank you!
dog's pups in the plastic cup on the patio room 115.
The insect on the wall. I have also a video for my record.
This is outside view of the patio, room 115.
Stayed 1 night in May 2023
Response from Nancy Y. on May 23, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Oksana

Stayed 1 night in May 2023
Response from S. Stevens on May 31, 2023
Dear Oksana,Thank you for sharing a survey regarding your recent stay at our location.