Ratings based on 1,661 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromWashington DC

Philly Central

Posted 15-Mar-2017
Pros: Room service and breakfast was superb! My room was excellent and spacious.
Cons: Parking is expensive. Valet parking should be provided for all clients for the lower cost. I was traveling solo and the valet recommended I self-park.
Location: Liberty Place, City Hall, exploring the local area, Temple University
I recommend getting the valet parking. The parking garage and then going through Liberty Place in order to enter the hotel was confusing! The hotel itself is beautiful and comfortable. The security of needing your room key to use the elevator provided added safety.
4out of 5
Recommended
for Everyone
by A verified traveller fromNew York, NY

If it wasn't right, it was fixed right away!

Posted 3-Mar-2017
Pros: Super convenient to everything! Loved the parking. The coffee is really good, and most importantly, the staff was amazing.
Cons: Can't really think of anything.
Location: The local shopping is great (it is attached to the Liberty Place Mall). Greta restaurants and easy to get to the old part of the city.
Rebooked this hotel (2nd time) as the staff is amazing. Ran into a few hick-ups (missing room service menu), slower than I'd prefer toilet drain, and with the quickest response I've ever seen, someone was at the room to resolve the issue. I am not perfect, no one is. However, the staff showed that the customer really does come first and they made sure my needs were met.
5out of 5
Recommended
for Everyone
by A verified traveller fromp

Nice in center of city

Posted 1-Mar-2017
Room was great hotel personal fantastic. I would recommend this hotel if your going to Philadelphia. Easy access in and out
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Feb-2017
Close to everything we wanted clean rooms and friendly staff
4out of 5
Recommended
for Everyone
by A verified traveller fromNYC

comfortable bed, queit view

Posted 7-Feb-2017
Pros: location
Easy check-in, respectful and professional; comfrtable room, nice bathrobe, comfrotable bed, quiet with reasonable view. Have stayed here before for a conference and had to pay a LOT more than during this Friday night.
Comment from Hotel Management
8-Feb-2017 by WPHGM, Hotel Management
Linda, Thank you for sharing your experience regarding the Westin Philadelphia hotel. We are very happy that you returned after attending a conference to enjoy the comfortable beds and the other amenities of this hotel. We do run several weekend specials, so glad you were able to take advantage of the pricing. Our team is looking forward to your next visit to Philly, we’ll see you soon.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Feb-2017
The hotel was next to everything stores, bars and places to eat. The hotel also was close to route 95.
3out of 5
Recommended
for Everyone
by A verified traveller

Its an ok hotel, the tub was a little dirty.

Posted 3-Feb-2017
Pros: The king bed was nice.
Cons: Cleaner tub, more washcloths in bathroom and better lighting.
Location: Great location, close to everything in downtown Philly.
Its an ok hotel, the tub was not as clean as I would have liked and needed more washcloths in bathroom.
Comment from Hotel Management
6-Feb-2017 by WPHGM, Hotel Management
Thank you for taking the time to share your recent hotel experience regarding the Westin Philadelphia. I’m sorry that your experience was just ok, we pride ourselves in creating a memorable experience. Please accept my apologies for the unclean tub, I will be sure to follow up with the housekeeping team to ensure we focus in this area. I’m glad you found the hotel to be in a great location and you were able to enjoy our king beds. We look forward to your next visit to Philly, see you soon!
5out of 5
Recommended
for Everyone
by A verified traveller fromBoston

Close to almost everything we wanted to go!

Posted 2-Feb-2017
The front Desk was really quick easy and friendly. Really hopeful and knowledgeable of the city.
Comment from Hotel Management
6-Feb-2017 by WPHGM, Hotel Management
Thank you for sharing your recent experience regarding the Westin Philadelphia. We are so excited that you enjoyed your time in our wonderful hotel and city. I will be sure to share your kudos regarding the Front office team. We look forward to seeing you in the near future.
5out of 5
Recommended
for Everyone
by A verified traveller fromPhila

Great hotel; near the square and shopping.

Posted 31-Jan-2017
Pros: location
Cons: nothing
Location: shopping, places to eat
Easy check in, friendly staff, clean rooms, well stocked. Did a 'stay vaykay.'
3out of 5
Recommended
for Everyone
by A verified traveller

Good but had higher expectations

Posted 23-Jan-2017
Good location and clean rooms. However front desk staff were not particularly welcoming on check-in and never asked how the stay was on check-out. Rooms are nice. There were partiers next door and the bathroom smelled like weed the next morning. I would stay here again if I had to, but I would search for a better option. I had higher expectations of a Westin.
Comment from Hotel Management
27-Jan-2017 by WPH-AFOM, Hotel Management
Thank you for taking the time to tell us about recent experience regarding the Westin Philadelphia. I’m sorry we did not meet your expectations, that is not what we are known for. I’m surprised you did not have a more pleasant experience with our front office team, it’s the norm for them to always exceed our guests expectations, please accept my sincerest apology. Our guest experience is priority number one, please feel free to contact guest services if you are being disturbed. My hope is that you will give us another opportunity to exceed your expectations when you are back in the Philly area.