Ratings based on 1,219 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in downtown Philly

Posted 3-Sep-2015
Pros: Cleanliness, comfort, location
Cons: Additional surcharges for amenities (wifi, fridge), wait time to check in
Location: It's in the middle of downtown Philly! DiBruno Brothers market, Rittenhouse Square, and tons of bars and restaurants are a short walk away.
Great, modern, clean hotel in a lovely location. My only gripe was the additional prices for various amenities (a surcharge for having a fridge in the room?!) and the check-in time was a bit slow. The actual configuration of the hotel is kind of confusing when you first walk in.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 28-Aug-2015
Beautiful hotel nestled in downtown Philly. Best hotel for a first timers experience, will definitely be visiting the Westin again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in Philadelphia

Posted 9-Aug-2015
Staff friendly, beds comfortable. Clean. Nicely appointed
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jul-2015
Pros: Doorman were great and decor, that's it
Cons: Room service, staffing and housekeeping
Location: Shopping is good
One of our rooms was not cleaned properly the bed was made in a haste and my mother found a woman's used panty hose on the same shelf with the clean towels. Not good
5 out of 5
Recommended
for Everyone
by A verified traveller from philly

Excellent hotel.

Posted 18-Jul-2015
Wonderful hotel. Excellent location. Really comfortable beds.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in downtown area

Posted 16-Jul-2015
Pros: What's not to like?
Location: The hotel has a parking garage underneath it and a mall attached to it. It is an easy walk to get to some of the city sites.
This hotel is highly recommended. It is in close proximity to the downtown area and has an incredible restaurant. The staff was very helpful, friendly and the rooms were extremely clean and comfortable.
5 out of 5
Recommended
for Families
by A verified traveller from Massachusetts

Two days of heaven.

Posted 15-Jul-2015
Pros: elegance and old-fashioned customer service
Cons:
Location: shopping, great restaurants, the subway, everything is close by
This hotel was the quietest hotel I have ever stayed in. We stayed on the 12th floor (for preferred guests). It felt like the rooms were all soundproofed. We never heard anyone else talking, watching tv, etc. The lobby, on the first floor, not the ground floor was very comfortable and elegant. A variety of fresh fruit next to the elevator each day. The doormen and valet parking staff were fast and efficient. Loved it! And they comped us wifi.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from NM

Great staff for the conference that I attended

Posted 15-Jul-2015
Pros: great location, clean and quiet room, attractive hotel
Cons: wish they had a sauna
I had a great stay at the Westin in downtown Philadelphia. The staff where helpful and friendly and the rooms where quiet for reading and resting. I recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Jul-2015
Pros: Staff was very responsive to customer service requests.
Cons: Non-slip texture could be added to the shower/bathtub surface.
Location: In the middle of Philadelphia near with a full range of restaurants choices within walking distance.
Manager of housekeeping was responsive when I requested room service at a specific time.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in central city

Posted 7-Jul-2015
The staff was very accommodating and friendly. They also let me have a late check out which was nice