Hall

Sonesta Select Philadelphia Airport – Avis

3 out of 5
Sonesta Select Philadelphia Airport
8900 Bartram Ave, Philadelphia, PA

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 579 avis sur 1202." "
Note de 8 – Bien, d’après 286 avis sur 1202." "
Note de 6 – Acceptable, d’après 121 avis sur 1202." "
Note de 4 – Médiocre, d’après 93 avis sur 1202." "
Note de 2 – Terrible, d’après 123 avis sur 1202." "

8,6/10

Propreté

8,2/10

Service et personnel

7,6/10

Commodités

8,2/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 – Médiocre

Stéfane

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Avoid
Séjour de 1 nuit en décembre 2023
Customer Service a répondu le 13 janv. 2024
Stéfane, it's unfortunate to hear that your experience did not meet expectations. Everyone deserves a satisfying stay, and it seems we fell short of that goal in your case. We take your comments seriously and will use them to guide improvements for future guests. Thank you for sharing your feedback.

10/10 – Excellent

Elaine S.

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a good place to stay.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Apostolia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 22 mai 2024
Apostolia, thank you for taking the time to rate your experience at Sonesta Select Philadelphia Airport. We're delighted to see you had a positive stay. We look forward to welcoming you back in the future!

8/10 – Bien

Sandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 21 mai 2024
Sandra, thank you for taking the time to rate your experience at Sonesta Select Philadelphia Airport. Our team is pleased to know you had a positive stay. We look forward to welcoming you back in the future.

10/10 – Excellent

Loredana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 20 mai 2024
Loredana, thank you for your excellent rating! The team members at Sonesta Select Philadelphia Airport are thrilled you enjoyed your stay. We hope to welcome you back soon!

10/10 – Excellent

Laura

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
we had an early flight...so i liked the location. The kitchen was closed at 6.30 ao we had to order uber eats. The only down fall that I didnt like was the beds where really low and extra extra soft.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 16 mai 2024
Laura, thank you for sharing your experience. The location of Sonesta Select Philadelphia Airport is indeed convenient for early flights. We're pleased that worked well for you. We noted your comments about the dining options and bed comfort, and we'll take them into consideration. We hope to welcome you back in the future.

8/10 – Bien

Greg

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is located near an airport. So, you know, it had a near-the-airport vibe. Nothing you can do about that, but still.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 16 mai 2024
Greg,Thank you for sharing your thoughts. It's great to know you found the location convenient. At Sonesta Select Philadelphia Airport, the team members continually aim to provide a comfortable experience for guests despite the hustle and bustle of the nearby airport. We hope to welcome you back on your next visit.Safe travels!

10/10 – Excellent

SANDRA

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Used parking for week we were away. Close to airport, used shuttle to airport and back to hotel on return. Room was comfortable.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 16 mai 2024
Sandra, thank you for your wonderful review. The team at Sonesta Select Philadelphia Airport is thrilled that you found everything to your satisfaction, from the convenient shuttle service to the comfort of your room. We hope to welcome you back soon!

6/10 – Acceptable

Kevin, MOUNT PROSPECT

Points forts : Service et personnel
It was a fine place to stay for one night. Basic amenities and clean and quiet.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 13 mai 2024
Kevin, we appreciate your feedback. It's good to hear that you found our location suitable for your short-term stay and appreciated the peace and quiet. We aspire to offer more than just the basic amenities and strive to make every stay memorable. Your comments will guide our future improvements. Thank you for sharing your thoughts.

8/10 – Bien

Kate

Voyage de couple
Points forts : Propreté
Our stay was pleasant. Restaurant is not wothin the hotel itself, ended up driving to an off-site restaurant. Shuttle service to and from the airport worked well. Vehicle remained safe while left unattended.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 13 mai 2024
Kate, it's heartwarming to hear your experience at Sonesta Select Philadelphia Airport was agreeable. We are grateful you've praised our efficient shuttle service and the safety measures we provided for your vehicle. It's a pity our location didn't entirely meet your dining expectations, but we hope it didn't completely overshadow your overall experience. Looking to your next visit, we hope to exceed all your expectations.

10/10 – Excellent

Debra

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly girl at checkin. Room is super clean. Quiet hotel. Happy to park car here and use hotel shuttle to airport in the a.m.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 14 mai 2024
Debra, it's delightful to hear that your stay at Sonesta Select Philadelphia Airport was enjoyable. Our team is pleased to know that you appreciated their warm hospitality and that the cleanliness of your room met your expectations. We're also glad that our parking facilities and airport shuttle service enhanced your experience with us. Thank you for your review and we hope to welcome you back in the future.

8/10 – Bien

Zalika

Points forts : Propreté, état et installations de l’hébergement
Much better after the renovation.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 14 mai 2024
Zalika, it's wonderful to hear you appreciated the improvements following our renovation at Sonesta Select Philadelphia Airport. We aim to continually enhance our establishment, and it's fantastic you've noticed our improvements. Thank you for leaving a review and we hope to host you again soon.

8/10 – Bien

Joanna, Los Gatos

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s near the airport and that is not a peaceful setting. However the room was perfect for our needs. Loved that there was a peloton bike in the gym. Bring your clip in shoes!
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 11 mai 2024
Joanna, thank you for taking the time to share your experience. We're thrilled that Sonesta Select Philadelphia Airport fit perfectly for your needs and that you appreciated our well-equipped gym, especially the Peloton bike. It's true, our proximity to the airport may not appeal to everyone's taste, but we sincerely hope it was convenient for your travel plans. We're hoping to welcome you back soon.

8/10 – Bien

DEBRA

Last minute got a reservation
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 11 mai 2024
Debra, we're delighted to hear that you could count on Sonesta Select Philadelphia Airport for a last-minute reservation. We hope that the convenience and flexibility of our service contributed positively to your stay. Thanks for choosing us, we look forward to hosting you again in the future.

10/10 – Excellent

Lisa, Baltimore

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Joy and Danielle were extremely professional, polite and helpful. From the moment I walked in the doors, they were absolutely wonderful.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 10 mai 2024
Lisa, thank you for your kind words about your experience at Sonesta Select Philadelphia Airport. It's wonderful to hear that Joy and Danielle exemplified the professionalism and helpfulness we strive for. Our team works hard to ensure every guest feels welcomed from the moment they step through our doors. We're looking forward to providing more great experiences during your future stays.

2/10 – Terrible

Cornelius

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 9 mai 2024
Cornelius, it seems like your stay did not meet your expectations. We would appreciate it if you could provide more details so that we can understand and address your concerns. Your feedback is important to us in our continuous endeavor to improve our services. Thank you.

10/10 – Excellent

Kimberly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 4 mai 2024
Kimberly, we're thrilled to see that you had a 5-star experience at Sonesta Select Philadelphia Airport. We're grateful for your rating and would be delighted to welcome you back for another exceptional visit in the future. Safe travels!

6/10 – Acceptable

James

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient hotel close to Philadelphia International Airport. Shuttle service at pickup was slow. Breakfast bar was closed down due to mechanical issues when we were there.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 24 avr. 2024
James, we appreciate your feedback. Our location provides great convenience to the airport, and we're sorry for any delays experienced with the shuttle service. Your mention of an unavailable breakfast service during your stay points to an unfortunate incident. Rest assured, we're committed to ensuring such issues are resolved promptly in the future. We hope to provide you with a smoother experience on your next visit.

4/10 – Médiocre

Lynn

Voyage en groupe
Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel et commodités.
The rooms are great having just undergone a refurb. The staff especially the one doing the evening meal/bar service left a lot to be desired. Took ages and kept disappearing out back for half an hour at a time and clearly didn’t want to be there. Stock management is also an issue in the bar, none of the wines advertised were available, those that were ran out after one glass and at lunchtime ran out of English breakfast tea. Shuttle can be full especially if you are at one of the later terminals,had to wait over an hour and then it was full of people who parked their car at the hotel only.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 25 avr. 2024
Lynn, it's good to hear that you appreciated the recent refurbishments to our rooms here at Sonesta Select Philadelphia Airport. However, we regret to hear of the issues you encountered with our evening service and bar inventory. The abidance of our team members is crucial and we apologize if that was not the case during your stay. Also, we understand the inconvenience of any inadvertent shortages in our drink offerings. Additionally, we acknowledge the waiting time for the shuttle service was subpar and will ensure this feedback is used to improve operations. Despite these shortcomings, we hope you'll consider giving us another opportunity to exceed your expectations.

8/10 – Bien

Diane

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They accommodated our large dog with a first floor room that had sliding door access to the courtyard. Would definitely recommend.
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 24 avr. 2024
Diane, it's wonderful to hear that Sonesta Select Philadelphia Airport could make your stay, along with your furry friend's, comfortable with our first floor accommodations. We truly appreciate your recommendation and look forward to welcoming you back in the future.

6/10 – Acceptable

Rafael

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 23 avr. 2024
Rafael, thank you for your review. We appreciate the time you took to share your feedback. If there's anything specific you feel we could improve on, please do not hesitate to share. Your input helps us enhance our services and guest experience for future stays.

10/10 – Excellent

Felicia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was perfect for what I needed. And the beds were cozy too !
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 21 avr. 2024
Felicia, we're delighted to hear that the Sonesta Select Philadelphia Airport suited your needs perfectly. We take pride in providing cozy sleeping arrangements and are thrilled they added to your comfortable stay. Looking forward to welcoming you back in the future.

10/10 – Excellent

Stephanie, Lake Forest

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location for early flights
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 21 avr. 2024
Stephanie, it's delightful to hear you found the location of Sonesta Select Philadelphia Airport conducive to your early flight needs. We appreciate you sharing this, and hope to be your firm choice when you travel again in the future.

6/10 – Acceptable

Kyle, Jacksoville

Points forts : Propreté
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 19 avr. 2024
Kyle, thank you for taking the time to rate your stay. We value all feedback and will strive to ensure our guests' future visits are even more enjoyable than the last. We look forward to hosting you again soon.

10/10 – Excellent

Bonnie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect for early morning flight.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 16 avr. 2024
Bonnie, we're pleased that Sonesta Select Philadelphia Airport suited your early flight needs perfectly. We aim to deliver warmth and convenience to our guests. Looking forward to serving you again in the future.

2/10 – Terrible

Lauren

Séjour de 1 nuit en avril 2024
Customer Service a répondu le 6 mai 2024
We appreciate the feedback, Lauren.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 – Excellent

melynn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All the staff from the front desk to the bar tender were so friendly! Treating us like we were friends/family! Everyone appeared happy and glad to be there…what a difference that makes! Will def use them again!
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 13 avr. 2024
Melynn, your feedback makes us smile! It's heartening to hear that the warm hospitality from our team members at Sonesta Select Philadelphia Airport made you feel like friends and family. We're thrilled to have made your stay enjoyable and eagerly await your return!

10/10 – Excellent

Joselyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en avril 2024
Customer Service a répondu le 12 avr. 2024
Joselyn, thank you for taking the time to leave a rating on Expedia! It's a pleasure to hear that your stay at Sonesta Select Philadelphia Airport was a great one. We strive to make the stay of our guests enjoyable, and your review encourages us to continue doing so. We eagerly await your next visit!

10/10 – Excellent

Tracy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 7 avr. 2024
Tracy, it's always a delight to hear such positive feedback. We're thrilled you enjoyed your stay at Sonesta Select Philadelphia Airport. Do consider us your first choice on future trips to Philadelphia. Thank you for sharing your experience.

10/10 – Excellent

Marcus

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I Give My Experience At Sonesta Select 5 Stars⭐️⭐️⭐️⭐️⭐️
Séjour de 3 nuits en mars 2024
Customer Service a répondu le 5 avr. 2024
Marcus, it's wonderful to hear that you had a stellar experience at Sonesta Select Philadelphia Airport. Thank you for taking the time to share your feedback. We hope to welcome you back again soon.

10/10 – Excellent

ReConna, Detroit

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was really nice from the staff to the rooms and the cleanliness. Only thing it was not a lot around but very conveniently located by the airport. I would definitely stay again.
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 1 avr. 2024
ReConna, it's fantastic to hear that the team members and clean rooms at Sonesta Select Philadelphia Airport played a positive role in your experience. We understand the location may not be bustling but we're glad the proximity to the airport was convenient for you. We're truly thrilled to hear that you'd consider returning and look forward to welcoming you back.

2/10 – Terrible

Jose, Chicago

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 1 avr. 2024
Thank you for sharing your feedback, Jose.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 – Excellent

Marise

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thomas, who checked us in last Sunday night, was welcoming and polite. We booked a one night stay Sunday night after we were stranded in Philadelphia by American Airlines. It was a stressful travel but the free airport shuttle was a relief. Pick up is every 30 min. Rooms are spacious, clean, and quiet. They have toiletries per request.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 26 mars 2024
Marise, it's gratifying to hear that you had a pleasant experience amidst a stressful situation. We're thrilled that Thomas at Sonesta Select Philadelphia Airport could extend you a warm welcome and efficient service. It's pleasing the complimentary airport shuttle provided some relief and you found the quiet, spacious rooms to your liking. If your travels bring you back through Philadelphia, we would be delighted to welcome you again.

10/10 – Excellent

Jessica

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 11 avr. 2024
Thanks for the fantastic rating, Jessica!It's outstanding we could exceed your expectations during your stay at Sonesta Select Philadelphia Airport. We're all looking forward to your next stay with us.

8/10 – Bien

MELISSA

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Whistling window and by a train so a little loud. Clean!
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 20 mars 2024
Melissa, thank you for sharing your experience at Sonesta Select Philadelphia Airport. We're glad to know you enjoyed the cleanliness of our facilities. We appreciate your patience with the ambient noise and will certainly review your feedback regarding the window's condition. We're looking forward to your next visit.

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 15 mars 2024
Michael, it's fantastic to see your 5-star rating for Sonesta Select Philadelphia Airport. We're grateful for your support and are glad to hear you had an excellent stay. We can't wait to welcome you back next time your travels bring you to Philadelphia. Safe travels until then!

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice place and clean!!
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 10 mars 2024
Michelle, thank you for sharing your experience at Sonesta Select Philadelphia Airport. We're glad to know that our commitment to cleanliness and comfort met your expectations. We hope to have the pleasure of serving you again soon!

10/10 – Excellent

Carleiece

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 11 mars 2024
Carleiece, it's wonderful to see your perfect score rating for Sonesta Select Philadelphia Airport. We strive to provide a memorable stay for all our guests and are thrilled to see we achieved this with you. Our dedicated team members look forward to your return for another superb experience.

10/10 – Excellent

Lois

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 29 mars 2024
Thanks for sharing this perfect rating, Lois!We're thrilled to hear you enjoyed your stay at Sonesta Select Philadelphia Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 – Excellent

Christina

Points forts : Propreté, commodités
I didn't get her name but the woman at the front desk when i checked in last night was so sweet and helpful and anticipated my needs...for a shuttle to the airport for example. She was at the desk last room me i stayed and she's wonderful. The room was spotlessly clean. My go to for pre flight stays when i have to be at the airport early
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 8 mars 2024
Christina, thank you for recognizing the exceptional service provided by our front desk team member. It's a joy to hear that they were able to anticipate your needs and make your stay at Sonesta Select Philadelphia Airport enjoyable. We're equally glad to hear our cleanliness standards impressed you. We take pride in being your go-to for pre-flight stays and we're excited to welcome you back for future stays. Safe travels until then!

10/10 – Excellent

Chauntae

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff very helpful minutes from Airport, clean and quiet…
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 7 mars 2024
Chauntae, it's wonderful to hear how much you appreciated the efficient service provided by Sonesta Select Philadelphia Airport team members and the tranquil cleanliness of our accommodations. Being just a short journey from the airport is indeed a perk we're proud of. Thanks for your positive review. We hope to welcome you back again soon.

10/10 – Excellent

Raquel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is my second time staying at this hotel it is very quiet very clean
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 5 mars 2024
Raquel, it's wonderful to hear that you had another enjoyable stay at Sonesta Select Philadelphia Airport. Our team takes pride in providing a tranquil and spotless environment for our guests. Thank you for sharing your experience, and we're looking forward to your third visit. Safe travels until then!

10/10 – Excellent

EFFIE

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 3 mars 2024
Thank you for the fantastic rating, Effie!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta Select Philadelphia Airport! We can't wait to see you again soon.

8/10 – Bien

Gala

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
During my recent stay at the Sonesta Select Philadelphia Airport, I found the rooms comfortable and well-appointed, with an exceptionally cozy bed and spotless cleanliness. However, the experience was marred by disappointing service from check-in staff. The disorganized staff overshadowed an otherwise pleasant stay. Improvement in staff professionalism is needed to match the quality of accommodations.
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 1 mars 2024
Gala, it's pleasing to hear that you enjoyed our comfortable rooms, cozy bed, and high cleanliness standards at Sonesta Select Philadelphia Airport. We highly value your feedback, particularly in relation to the check-in experience. Ensuring guests are warmly welcomed by our team members is vital to us, and we'll continuously seek ways to elevate their readiness and professionalism. We appreciate your understanding and hope for an opportunity to better serve you in the future.

10/10 – Excellent

Maricela

Voyage en famille
The rooms were clean
Séjour de 1 nuit en février 2024
Customer Service a répondu le 28 févr. 2024
Maricela, thank you for sharing your positive experience at Sonesta Select Philadelphia Airport. We're thrilled to know that you appreciated our meticulously kept rooms. We hope to welcome you back for another impeccable stay soon!

10/10 – Excellent

jessica

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Like everything about it,
Séjour de 1 nuit en février 2024
Customer Service a répondu le 27 févr. 2024
Jessica, we're thrilled to hear your stay at Sonesta Select Philadelphia Airport was an enjoyable one! It's wonderful to know you liked everything about your experience. We appreciate your review and look forward to welcoming you back for another fantastic stay.

8/10 – Bien

Victoria

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Even though I had to wait a little over an hour after check in for my room, the staff made the moment right by making the deposit 50 instead of 125. I really appreciated that customer service!
Séjour de 1 nuit en février 2024
Customer Service a répondu le 26 févr. 2024
Victoria, we're pleased to hear that our team at Sonesta Select Philadelphia Airport made your stay enjoyable despite the initial delay in accessing your room. We always aim to turn uncertain situations into solutions that benefit our guests. Thanks for sharing your positive experience. We hope to see you again soon.

10/10 – Excellent

Claudia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 26 févr. 2024
Claudia, it's great to see that you've had a positive experience at Sonesta Select Philadelphia Airport. We appreciate your excellent rating and hope to serve you again soon. Thank you for choosing us as your destination.

10/10 – Excellent

janet, harrisburg

Voyage en famille
There isn’t a restaurant or free breakfast. Other than that for a one night stay it’s fine. The long term parking rates are great
Séjour de 1 nuit en février 2024
Customer Service a répondu le 25 févr. 2024
Janet, it's lovely to hear that you found Sonesta Select Philadelphia Airport accommodating for your short stay. Your feedback regarding dining options is appreciated, and while we do offer long-term parking services as an added convenience, we are actively exploring additional opportunities to enhance our guest experience. Thanks for your review, and we hope to have you with us again soon.

4/10 – Médiocre

Lisa

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
The hotel was in good condition for staying. It's generally clean and roomy. However, the check-in was not smooth. We called for an airport pickup and it took 45 minutes to get on the shuttle. When we arrived at the front desk, the staff could be more professional by paying attention to customers rather than chatting between themselves.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 25 févr. 2024
Lisa, it's regrettable to hear about the delays you encountered with the airport pickup service and the potential improvements to be made in our front desk interactions. We are grateful for your feedback, and rest assured that this will aid us in providing a much better guest experience in future. Your observations regarding our upkeep and cleanliness levels are appreciated. We hope we will get a chance to serve you better in the future.