Reception
Check availability

Reviews of Hampton Inn Philadelphia-International Airport

2.5 out of 5
Hampton Inn Philadelphia-International Airport
8600 Bartram Ave, Philadelphia, PA

Reviews

6.8
Rating 10 - Excellent. 280 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 154 out of 1001 reviews" "
Rating 2 - Terrible. 161 out of 1001 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amy

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Dean, Pullman

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

HERMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho todo bien seguro y limpio
Stayed 1 night in Apr 2024

8/10 Good

Joe, Poughkeepsie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very easy and nice to interact with
Stayed 4 nights in Apr 2024

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was awesome, super friendly. Especially Joe. He went out of his way to help us after wrestlemania and get us back to the hotel. Will be back again and will recommend hotel to friends. Thanks for everything. See you next time the Rams or Chargers are in town. Steven Gutin
Stayed 5 nights in Apr 2024

4/10 Poor

Jessica

Travelled with family
Disliked: Amenities
This property was booked to capacity when I was staying the staff at check in was pretty rude. Rooms were not ready and they basically just dismissed me. They did not offer to pre-check me in, take my bags or provide a parking pass. I had to call the hotel later from the even I was attending to pre check in. They did not have the room I booked available so they offered me a different room which I accepted. The next day I had a charge on my card for double the price on my expedia booking. I called the desk and they said 'thats the rate take it up with expedia. EXTREMELY nasty and insistent it was not their fault it and could not adjust the rate. I decided to go in person to the front desk and thankfully found the only polite worked there who was able to see that the rate was affected by the room switch and was in fact able to adjust the rate accordingly. The rooms were freezing and the halls were SUPER loud. Sunday morning there was some very loud music and gathering taking place off the lobby area. There are a lot of hotels on this strip so I would recommend choosing another if you plan to stay here
Stayed 2 nights in Apr 2024
Response from Hampton Inn on Apr 12, 2024
Dear guest,Our sincere apologies for the challenges you experienced during your recent stay at our hotel. We deeply regret any inconvenience caused and are committed to addressing the issues you’ve raised. Your feedback is valuable, and we will delegate to ensure that such issues are rectified to enhance the quality of our services. Thank you for bringing this to our attention, we hope for the opportunity to make it right for you in the future!

4/10 Poor

Shane

Travelled with group
Disliked: Cleanliness, staff & service
Stayed there for two nights for wrestlemania. Toilet didn’t work upon arrival and was clogged with toilet paper, so it clearly wasn’t clean. We notified staff before we ventured out for the evening and they said it would be correct red. We arrived back before midnight and they hadn’t even looked at it. When we called down again, we were told it wasn’t her problem (the lady at the front desk) and was incredibly rude to myself and my friend who had called again after. I asked what we were supposed to do and again we were told that it wasn’t her problem if you can believe that! She then sent security up to kick us out. The security guard was very friendly, and even tried to fix the toilet for us. He mentioned the girl at the front is very aggressive. Maintenance came and fixed the toilet the next day but it only worked for one flush, they said they would move us but never did hear from anyone. We finally found a manger and talked her into comping us one night. The day staff were all very nice. The rooms weren’t clean at all with stains on the sheets and dust bunnies on the ceiling and all over appliances and light fixtures. Again the toilet was full of toilet paper, so it would appear no one even bothered to check it for cleanliness. Will never stay at a Hamilton Inn again. This is the first time I’ve ever left a review for any hotel ever.
Stayed 5 nights in Apr 2024
Response from Hampton Inn on Apr 12, 2024
Dear guest,Our sincere apologies for the challenges you experienced during your recent stay at our hotel. We deeply regret any inconvenience caused and are committed to addressing the issues you’ve raised. Your feedback is valuable, and we will delegate to ensure that such issues are rectified to enhance the quality of our services. Thank you for bringing this to our attention, we hope for the opportunity to make it right for you in the future!

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near the Wells Fargo Arena.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shauna

Liked: Amenities
everything
Stayed 1 night in Mar 2024

6/10 Okay

Frances

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would not recommend this hotel. This is not what I expected from a Hampton property! The furniture is worn and there was trash from a previous guest. This was definitely not worth the money!!
Stayed 1 night in Mar 2024
Response from Hampton Inn on Mar 24, 2024
Dear guest,We extend our sincerest apologies for the condition of our hotel that fell short of your expectations. Your feedback is important to us, we are actively addressing the issues you’ve highlighted to enhance the overall guest experience. We hope to have a chance to welcome you back, providing the exceptional experience you deserve.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Had one issue with stains on the floor.
Stayed 1 night in Mar 2024

10/10 Excellent

kristine

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent customer service, clean and spacious rooms
Stayed 2 nights in Feb 2024

2/10 Terrible

Anwar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

michael

Stayed 1 night in Feb 2024

8/10 Good

Horace, Chateauguay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great for Short Stays
The staff are so nice and committed to your comfort. Hilton, however, needs to renovate. The heat in our room broke down and the beds were stiff. The food wasn’t good either. The airport shuttle was very convenient.
Stayed 2 nights in Jan 2024

2/10 Terrible

William

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Carpets were filthy, room dirty, bathroom tub moldy
Stayed 1 night in Jan 2024

4/10 Poor

vicki

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was clean but bathroom was not there was pubic hair in sink and floor, we had to call front desk they sent someone up to clean they were not happy or apologetic. No one must have checked to see if cleaning staff did there jod, tgey should be imbaressed..
Stayed 1 night in Dec 2023

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

James

Travelled with family
Liked: Cleanliness, room comfort
Sixers trip - Timberwolves
The room was nice, however, the carpet was dirty with hair balls located in the bathroom and behind the entrance door. TV didn’t work and had to change room.
Stayed 2 nights in Dec 2023

6/10 Okay

JOANN

Stayed 1 night in Dec 2023

4/10 Poor

Anthony

Disliked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

Carl

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom sink plugged up. Something wrong with the shower. Loose tile came up from floor in front of toilet. Had to pay for water given free at other Hampton Inns. Great that it’s close to the airport with easy access,
Stayed 1 night in Dec 2023

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Lawrence

Stayed 1 night in Dec 2023

2/10 Terrible

Pat

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
hARD PASS!!! I think they still had the Police tape up after the murder that happened inside. WORST room I have ever seen
Stayed 1 night in Nov 2023

8/10 Good

Lorinda

Travelled with family
Liked: Cleanliness, staff & service
Property is beginning to show it's age. Still very comfortable and the Staff were GREAT as always.
Stayed 5 nights in Nov 2023

10/10 Excellent

tabitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Airport location and very convenient to the Stadiums. Friendly and hard working staff. We would recommend and will stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Ramon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Nov 2023

4/10 Poor

Jackie

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Was told shuttle to airport is 5 mins after each hour. I had 7:30 appt that I would have missed cause shuttle wasn’t there. Drive personal car to make appt
Stayed 1 night in Nov 2023

4/10 Poor

James

Stayed 2 nights in Oct 2023

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023

8/10 Good

Lady

Stayed 2 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
I like it
Stayed 1 night in Nov 2023

4/10 Poor

Colleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs rehabilitation. The showers were moldy, mildew and rusty, the complimentary dispensers were empty in the showers. The carpet in the hallway was filthy and badly worn. The furniture in the room - barn door was loosing it's veneer finish, floor tiles were cracked and the room mattresses were needing to be replaced. The place needs help!
Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Tub wouldn't drain
Stayed 2 nights in Oct 2023

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody at desk for Check out Place was dirty and very old
Stayed 1 night in Oct 2023

6/10 Okay

James

Travelled with partner
Dirty stained carpet in room & the hall. Broken/missing window shade not allowing privacy in a first floor room. Moved the 3rd floor. Check in staff and shuttle drivers were excellent at 2:00 AM. Owner should have property thoroughly cleaned, repaired and updated. We frequent Hampton Inns but this is the worst Hampton we’ve ever seen.
Stayed 1 night in Oct 2023

6/10 Okay

Pi Chun

Business traveller
Disliked: Cleanliness
many stains on carpet at room, serve same dishes of breakfast every day (not like Hampton Inn-Orlando airport served different main dishes)
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Stayed 1 night in Oct 2023

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It is Halloween but i dont want tricks in my room
We almost always stay at hampton inns. This room was seriously dirty. I cleaned the coffee cup rings off all surfaces. The rug & furniture has suspicious spots & the bathroom did not look clean. In the shower corners there were dark areas & where the hair conditioner was supposed to b there was nothing. I didn’t want to sleep there.
Stayed 1 night in Oct 2023

6/10 Okay

VERONICA, Philadelphia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was minimally clean. There was a leak in the toilet which staff told me was the sink. That was impossible. Breakfast was basic and did not have many options but I guess it was better than none. Front desk staff at night had loud conversations. Not many decent restaurants nearby. No outdoor seating.
Stayed 2 nights in Oct 2023

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The sheets smell like dirty socks. The tub was barely clean.
Stayed 1 night in Oct 2023

6/10 Okay

Derek

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I was just there overnight to catch an early flight in the am. Everything was fine, ie, cleanliness, staff was helpful, amenities, etc. The condition of the hallway carpeting was old and worn, though, as was the tub in my room, but that was it. Some things just need refurbishing.
Stayed 1 night in Oct 2023

8/10 Good

Francis

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Staff is pleasant. Breakfast was satisfactory and staff was exceptionally friendly. Hotel hallway carpet is groady and need to be changed
Stayed 1 night in Oct 2023

2/10 Terrible

JOHN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff gave us a room already occupied, then we were awoken in the middle of the night when another customer tried to get in our room because they gave him a key to our room. The hotel was in very poor condition with molding falling apart, warn carpets, bugs present and dirty overall.
Stayed 1 night in Oct 2023

4/10 Poor

John

Travelled with family
Disliked: Property conditions & facilities, room comfort
Hotel was rundown, furniture all scratched up, very rough, needs a remodel. Very disappointing!
Stayed 1 night in Oct 2023