In-room safe, desk, iron/ironing board, free WiFi

Reviews of Executive Residency by BW Philadelphia-Willow Grove

2.5 out of 5
Executive Residency by BW Philadelphia-Willow Grove
250 Business Center Dr, Horsham, PA

Reviews

7.8

Good

Rating 10 - Excellent. 413 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities
The elevator was dirty. Our room smelled like mildew and we had to be put in another room.
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Liked: Staff & service
Didn’t like how the sheets had a stain
Stayed 1 night in Apr 2024

10/10 Excellent

Transporta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
I asked for a late checkout and they were very accommodatinv and did not even charge me. Exceptionsl service !!!!
Stayed 1 night in Mar 2024

2/10 Terrible

Christine, Willow Grove

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

April

Travelled with partner
I like the convenience of the location of the property. I did not like the shower. The drain clogged and water flooded the bathroom since it was a handicapped roll in shower. A small mound hill was built into the floor at the shower entrance. It seemed unsafe especially if the floor is wet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard, Redondo Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large, comfortable suites for a good price.
Stayed 1 night in Mar 2024

10/10 Excellent

Devyn

Stayed 1 night in Mar 2024

8/10 Good

Nakita

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and peaceful
Stayed 1 night in Feb 2024
Response from Eddie Mahmoud on Feb 26, 2024
Thank you for noticing! We strive to create a quiet and peaceful environment for our guests. We're delighted you enjoyed your experience.

10/10 Excellent

Kai Canada

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the comfort of this place! This will be where I stay every time I’m in PA!!
Stayed 1 night in Feb 2024
Response from Eddie Mahmoud on Feb 26, 2024
We're thrilled to hear you loved the comfort! It would be our pleasure to welcome you back every time you're in PA. Thank you for choosing us!

10/10 Excellent

Nigel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always polite and understanding
Stayed 2 nights in Feb 2024
Response from Eddie Mahmoud on Feb 23, 2024
Thank you for your kind words! We're thrilled to hear you had a positive experience. If you ever need anything, feel free to reach out.

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
Too much smoking and noise
Stayed 5 nights in Feb 2024
Response from Eddie Mahmoud on Feb 20, 2024
Thank you for your feedback regarding the excessive smoking and noise. We apologize for any inconvenience caused. Your comments are crucial to our improvement, and we will address these concerns with our team to create a more enjoyable environment. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a three night stay
Stayed 2 nights in Feb 2024
Response from Eddie Mahmoud on Feb 19, 2024
Thank you for choosing to stay with us and for sharing your positive feedback about your three-night stay. We're delighted to hear you enjoyed your time with us.

10/10 Excellent

Vaneesha

Stayed 1 night in Feb 2024

6/10 Okay

Rodney

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Eddie Mahmoud on Feb 14, 2024
Thank you for your 3 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Eddie Mahmoud on Feb 5, 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

6/10 Okay

Christine, Willow Grove

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This room 237 was not bad except for roaches in the kitchen and a briken mirror.
Stayed 2 nights in Jan 2024
Response from Eddie Mahmoud on Jan 31, 2024
We apologize for the inconvenience in Room 237. Your concerns are taken seriously, and we are addressing the issues promptly. We appreciate your feedback and hope to have the opportunity to provide an improved experience on your next visit.

6/10 Okay

Christine, Willow Grove

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This room 217 was not up to par; the shower head was broken, then curtain rod were hanging by on half of the screws required under kitchen sink was warped and falling apart. Dishes and utensil are few and far between. However it is obvious they are renovating the rooms one by one.
Stayed 1 night in Jan 2024
Response from Eddie Mahmoud on Jan 31, 2024
Thank you for sharing your feedback. We apologize for the inconveniences you experienced in Room 217. We're actively addressing the issues raised, and renovations are underway to enhance overall guest experience. We appreciate your understanding and hope to welcome you back for an improved stay.

4/10 Poor

Renee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms aren't as clean as they could be. The first room I had smelled like smoke and I had to be transferred.
Stayed 1 night in Jan 2024
Response from Eddie Mahmoud on Jan 22, 2024
We apologize for the cleanliness issues you experienced, and we're sorry for the inconvenience of the initial smoke smell. Your feedback is crucial, and we'll ensure immediate action to improve our room conditions. Thank you for bringing this to our attention.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Eddie Mahmoud on Jan 22, 2024
Thank you for the positive feedback! We're glad you enjoyed your stay. If there's anything specific you liked or any suggestions you have for improvement, please let us know. We appreciate your review!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Achmed went out of his way to help me.
Stayed 3 nights in Jan 2024
Response from Eddie Mahmoud on Jan 22, 2024
We're thrilled to hear that Ahmed provided exceptional assistance! Thank you for recognizing his efforts. We'll make sure to pass on your positive feedback to him. If you have any more comments or suggestions, feel free to share. We appreciate your support!

6/10 Okay

Stephanie

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Eddie Mahmoud on Jan 18, 2024
Thank you for your 3 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

Jelisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jan 2024
Response from Eddie Mahmoud on Jan 16, 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie Mahmoud on Jan 12, 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

8/10 Good

Minuteman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie Mahmoud on Jan 8, 2024
Thank you for your 4 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

George E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eddie Mahmoud on Jan 8, 2024
Thank you for the 10 out of 10 rating! We appreciate your support and are delighted to have met your expectations.

8/10 Good

Arthur, Denville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenience
Stayed 1 night in Dec 2023
Response from Eddie Mahmoud on Jan 8, 2024
Thank you for your 4 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

KATHLEEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying here as it is conveniently located near my son's house. The facilities are updated and clean!
Stayed 1 night in Dec 2023
Response from Eddie Mahmoud on Jan 2, 2024
Thank you for your positive feedback! We're delighted to hear you enjoyed your stay and found our convenient location and updated facilities to your satisfaction. We look forward to welcoming you back soon!

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Eddie Mahmoud on Dec 27, 2023
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

6/10 Okay

Tommie

Travelled with group
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Eddie Mahmoud on Dec 26, 2023
Thank you for your 6 out of 10 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

Ahmadjon

Response from Eddie Mahmoud on Feb 5, 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

8/10 Good

Ousman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the price. I just didn’t appreciate when they took $200 from my card.
Stayed 1 night in Dec 2023
Response from Eddie Mahmoud on Dec 7, 2023
Thank you for your positive review and for bringing up the concern about the 200 authorization. Please note that it was only an authorization, and the amount has been released immediately. We apologize for any confusion and appreciate your understanding. We look forward to welcoming you back for another great value stay.

4/10 Poor

Charles

Liked: Staff & service
the tv in the bedroom did not work. the ice in the freezer never does.is it possible at check in times to have the staff turn the ice on?
Stayed 2 nights in Nov 2023
Response from Eddie Mahmoud on Dec 5, 2023
We appreciate your feedback and apologize for the inconvenience with the TV and ice maker. Your suggestion about having the staff turn on the ice at check-in is valuable, and we'll explore ways to enhance this process. We hope to have the opportunity to provide a more seamless experience on your next visit

10/10 Excellent

ChenHao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place it is cheap and nice to reside
Stayed 1 night in Nov 2023
Response from Eddie Mahmoud on Nov 27, 2023
We're thrilled to hear that you enjoy your stay with us, and appreciate your positive feedback on our affordability and overall ambiance. We look forward to welcoming you back on your next visit.

2/10 Terrible

Christine

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Switched rooms 4x; first room had a leak coming from the bathroom ceiling; next room had a clogged sink full of dirty water; next room had ROACHES. In addition, nothing other than “we’ll switch your room” was done. It’s disgusting. Spent $12 on washing our clothes after seeing roaches in the bathroom; and I’m not sure what type of hotel this is, but there are most definitely homeless-type people living there as there were bulk deliveries of soup kitchen foods for the residents of this “hotel”…oh and add the police presence early in the morning
Stayed 4 nights in Nov 2023
Response from Eddie Mahmoud on Nov 27, 2023
We sincerely apologize for the multiple challenges you faced during your stay. This falls well below our standards, and we deeply regret the inconvenience caused. We are actively addressing these concerns to prevent future occurrences. Your feedback is essential, and we appreciate your patience.

10/10 Excellent

Jelisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Cleaning, but very noisy at night and the Air conditioner as well, but overall nice place, will visit again!!
Stayed 2 nights in Nov 2023
Response from Eddie Mahmoud on Nov 20, 2023
Thank you for acknowledging our cleaning efforts and providing valuable feedback. We apologize for the noise disturbance and issues with the air conditioner. Your positive overall experience is appreciated, and we look forward to hosting you again, ensuring a more comfortable stay.

10/10 Excellent

leroy

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The gym
Stayed 6 nights in Nov 2023
Response from Eddie Mahmoud on Nov 20, 2023
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

2/10 Terrible

?

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is always noise at night. Like people walking upstairs at 5:00am in the morning, and the noise from the air conditioner
Stayed 1 night in Nov 2023
Response from Eddie Mahmoud on Nov 20, 2023
We apologize for the disturbance caused by noise during your stay, especially in the early morning hours and from the air conditioner. Your comfort is our priority, and we'll address these issues promptly to ensure a more peaceful experience for you in the future. Thank you for bringing this to our attention.

6/10 Okay

Roberta

Liked: Amenities, property conditions & facilities
No ice machine which is inconvenient. Even though there is a full fridge in the room, the ice maker in the freezer did not work.
Stayed 3 nights in Nov 2023
Response from Eddie Mahmoud on Nov 20, 2023
We appreciate your feedback regarding the inconvenience with the ice machine and fridge. Our apologies for any disruption to your stay. We're actively addressing this issue and hope to provide a more seamless experience on your next visit.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t ask for a better stay
Stayed 1 night in Nov 2023
Response from Eddie Mahmoud on Nov 17, 2023
We're thrilled to hear that your stay exceeded expectations! Thank you for your kind words. We can't wait to welcome you back for another outstanding experience.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Accommodation for Business
Great stay. Spacious room with desk and great shower
Stayed 1 night in Nov 2023
Response from Eddie Mahmoud on Nov 14, 2023
Thank you for your positive feedback! We're delighted to hear you enjoyed your stay, especially the spacious room, desk, and shower. We look forward to welcoming you back soon.Best regards,

4/10 Poor

Troy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had bedbugs in my room, no joke. I even caught one in a ziploc baggie and brought it to the front desk just to prove it. I can't in good conscience give anything more than a 1-star review to a bedbug experience.
Stayed 2 nights in Nov 2023
Response from Eddie Mahmoud on Nov 13, 2023
We sincerely apologize for the inconvenience you experienced during your stay. Our team is taking immediate action to address this matter. Your feedback is invaluable, and we are committed to ensuring a comfortable stay for all our guests.

2/10 Terrible

Kenyotta

Stayed 3 nights in Nov 2023
Response from Eddie Mahmoud on Dec 5, 2023
Thank you for your 1 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

6/10 Okay

Yves

Travelled with partner
The place was stale , feels looks like a welfare hotel
Stayed 2 nights in Nov 2023
Response from Eddie Mahmoud on Nov 10, 2023
We appreciate your feedback and apologize for any inconvenience. We're actively working to improve our ambiance and guest experience. Thank you for bringing this to our attention.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was friendly and helpful. The price was awesome. The only thing that was kinda out of their hands what’s the room next to us made the hall smell Like cigarettes. But that’s all I can complain about.
Stayed 1 night in Nov 2023
Response from Eddie Mahmoud on Nov 10, 2023
Thank you for your positive feedback on our service and pricing. We apologize for the inconvenience with the neighboring room's smell, and we'll address this issue promptly. We appreciate your understanding and hope to welcome you back soon.

8/10 Good

Dominique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Eddie Mahmoud on Nov 9, 2023
Thank you for your 8 out of 10 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Eddie Mahmoud on Nov 9, 2023
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

6/10 Okay

Victor

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Eddie Mahmoud on Nov 9, 2023
Thank you for your 6 out of 10 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

8/10 Good

Tien

Stayed 1 night in Nov 2023
Response from Eddie Mahmoud on Nov 7, 2023
Thank you for your 8 out of 10 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

8/10 Good

Dorcas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, is a no smoking hotel...what i didnt like is the fact a lot of people that look like they should be in a home fights in the elevator and hall ways smell sometimes like weed 😳
Stayed 3 nights in Nov 2023
Response from Eddie Mahmoud on Nov 6, 2023
Thank you for acknowledging our clean rooms and no-smoking policy. We apologize for the disturbances you experienced in the elevator and hallways. We take such matters seriously and will address them to ensure a more pleasant stay for all guests.