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I stood here for 2 days. The min i entered the room 121, it stunk. Smell never gone away. I also reported the sick in restroom and tub was clogged. I was told maintenance will be in the next morning. Maintenance never showed. We called again and they stated again, maintenance will be in. Never showed again.
I was not aware that the room that I booked was a smoking room. Unfortunately, I could not stay at that hotel due to the smell and the other rooms were all sold out. I had to book another hotel through Expedia that was about twenty minutes away.
I rented 2 rooms in this hotel specifically, because it had an indoor pool. I was disappointed that the pool closed at 9 PM, which I feel is very early. There were only a couple of towels...not enough for me and 3 kids... and the pool does not go past three foot six inches...
The water was cold so i was not able to bath my son. It's winter so washing him in cold water and taking him outside was not happening. We went swimming and i had to bring him home to wash the chlorine off of him. As a customer i look forward to a good hot shower & bath on my stays which i did not get.
Angel
Stayed 1 night in Dec 2023
2/10 Terrible
Pavel, Kailua-Kona
Dec 21, 2023
Pavel
Stayed 2 nights in Dec 2023
Response from Alonzo-AGM on Jan 13, 2024
Thank you for taking time to rate your experience. If you have time, and if you'd like to, we'd love to get more detail about your experience. We look forward to hearing from you.
Nice and clean hotel. Staff was all very nice. Rosa was extremely helpful at breakfast.
Chris
Stayed 1 night in Dec 2023
8/10 Good
Julia
Travelled with family
Nov 27, 2023
Liked: Cleanliness, staff & service, amenities
What I didn't like they didn't have a walk in shower and I didn't like the toilet.
Julia
Stayed 3 nights in Nov 2023
6/10 Okay
Lenore
Nov 22, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Best Western Philadelphia
The bathroom sink did not have hot water. The ports on the lamp did not work to charge your phone and the keys consistently did not work to get in the room. I saw other guests struggling with the same key issue
Enjoyed the customer service. Staff very friendly. Hotel very clean. Saw about four baby roaches in the bathroom during my stay, but aside from that, all was well.
LAURA
Stayed 3 nights in Oct 2023
10/10 Excellent
Aaron
Oct 23, 2023
Liked: Cleanliness, staff & service
Just the key cards kept not working but everything else was fine