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Reviews of Phayao Gateway Hotel

3.5 out of 5
Phayao Gateway Hotel
7/36 Pratuklong Road 2 T. Wiang, Phayao

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 35 reviews" "
Rating 8 - Good. 12 out of 35 reviews" "
Rating 6 - Okay. 8 out of 35 reviews" "
Rating 4 - Poor. 3 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Amazing view from level 10, but the water pressure in what was a beautiful room was poor.
Stayed 1 night in Jan 2024

10/10 Excellent

Yeo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

john

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Wanwanach on Mar 21, 2018
Thank you so much for your stay. We will keep up doing our best.

4/10 Poor

James, Canada

Disliked: Property conditions & facilities, room comfort
Location only redeeming feature
This is the only place near to bus station . There are strangely no taxis in Phayao . other hotels are a long walk away . Room was just OK . Bathwater only lukewarm . No English TV channels . Breakfast choices are v. limited & mediocre - strictly Asian . it is a long walk to lakefront entertainment area .
Stayed 2 nights in Dec 2017
Response from Doy on Aug 11, 2018
We are sorry for any inconvenience for the breakfast choice. We try our best to improve our food and service. Thank you for your stay at our hotel.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Thank you for your stay at our hotel. It was our pleasure to welcome you.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising Gem
The Phayao Gateway is probably the most well known hotel in Muang Phayao. The hotel is 10 stories tall with rooms starting on 5th floor. Snooker, massage, outdoor swimming pool, and a workout area are located on 4th floor. Rooms have a mini fridge, satellite TV, AC, and bathtub/shower combo. Fair warning about the shower head: it is really low (I'm 6'4" (196cm) and have to kneel to take a shower). It is a little strange that they have a higher price point for a room with a double bed than a room with two twin size beds. They offer the standard international buffet breakfast, and sometimes have an egg station. The offer free wifi as well. Lunch/dinner are served in the same area and seem popular and affordable, but I didn't sample them. The hotel has convenient access to the lakefront with a 10-15 minute walk. There are shops and restaurants in the immediate vicinity and the bus station is next door to the hotel. I would compare this hotel favorably to the Topland Hotel in Phitsanulok, but without the attached shopping mall and late night noise from the disco. For the price as well, you could do significantly worse. Overall, this hotel was quite lovely and above my expectations considering that it is not generally geared for Western tourists.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you so much. Best regards, Wanwanach Front Office Manager

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 8, 2017
Thank you so much for your stay. It is our pleasure to welcome you.

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL ,GREAT PEOPLE
Response from General Manager on Feb 8, 2017
Thank you so much. You have made our day.

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Just down the street from the bus stop. Building and pool are nice, but the bed was very hard and rooms needed updating, especially the bathroom.
Response from General Manager on Feb 8, 2017
Thank you for your stay in our hotel . For the room and bathroom , our hotel is going to renovate on March 2017.

4/10 Poor

Jim, Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Central Phayao location
This hotel does not cater to Western tourists . Pros: Close to bus station & 7/11 . Room facilities are very limited . No in-room kettle , coffee , etc . Very low water pressure & limited hot water . Breakfast is poor - maybe fried eggs , toast & those dreadful Wiener "sausages" beloved by Thai hotels . The newish bar/restaurant strip on the lakeshore is a good 20 mins walk . There do not appear to be taxis or full-time in Phayao
Response from Wan on Dec 17, 2016
We are very sorry for your unhappy experience. We will keep your comment for improving our hotel. Thank you so much for your stay. Best regards.

6/10 Okay

Clarence, San Kamphaeng

Liked: Staff & service
Bathroom in need of attention
Exterior of the building was very appealing. The lobby very welcoming. The frontdesk people were outstanding. Check in was a issue free. The room was neat and clean. The view of the lake from the 9th floor was incredible. Everything was in good working order except for one of the night stand lamps. It worked however the socket was broken and the lamp shade was askewed. Then there is the bathroom which is in serious need of updating. My review would have been at least a 4 but the bathroom condition dropped it to a 3. The hotel had a nice breakfast buffet. Not hugh, but enough to make anyone happy. Check out was easy, returned the key to the front and on my way.
Response from General Manager on Dec 15, 2016
Thank you so much for your stay. For the bathroom , there will be the bathroom renovation on January 2017 onwards. We will keep updating. We look forward to welcome you again.

10/10 Excellent

PAJON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
ห้องพักค่อนข้างเก่าแต่ก็สภาพดี พนักงานบริการดี อาหารเช้าดี โดยรวมแล้วจัดว่าดี เสียดายที่สระน้ำปิดปรับปรุง
Stayed 1 night in Feb 2024

10/10 Excellent

Vedat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wohlfühl Atmosphäre
Mein erster Besuch in Thailand und ich wurde so herzlich willkommen geheissen. Die Mitarbeiter waren sehr freundlich und zuvorkommend. Das Zimmer das ich bekam war eher ein altes noch nicht renoviertes Zimmer aber ich fühlte mich sehr wohl darin. Die Zimmer wurden täglich gereinigt und das gesamte Personal war sehr freundlich zu mir. Das Frühstück war stehts asiatisch und sehr schmackhaft. Ich danke dem ganzem Gateway Team für die schöne Zeit🙏☺️🎙️🎼🎶
Stayed 28 nights in Jan 2024

6/10 Okay

Bert-Olov

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Ping Man

Stayed 1 night in Apr 2023

8/10 Good

Martine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet établissement est à deux minutes de marche de la gare des bus. De plus, c’est à cinq minutes de marche de la Croisette du lac Kwan.

6/10 Okay

Ib

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gammelt ringe hotel til prisen
Persionalet: søde og rare pæn betjening Hotellet : ældre\gammelt godt slidt, badeværelse. vandhane sad løst rust i badekar, værelse: koldt ,samt uindbydende ringe møbleret, Airkon larmede med løse skruer bestemt Ikke et 4-5 stjernet hotel - max 2 stjerner og meget dyrt til standarten
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
พนักงานดูแลดี ที่ตั้งอยู่ใกล้ บขส. ที่จอดรถเยอะ พักชั้น10มองเห็นวิวกว๊านพะเยาด้วย
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ที่พักสะอาด วิวรอบที่พักสวย บรรยากาศดี เหมาะสำหรับมาเป็นคู่ เงียบสงบ
Stayed 1 night in Jun 2019

8/10 Good

Volker

Liked: Staff & service
Stayed 3 nights in Apr 2019

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
La chambre est grande et les lits confortable. Le déjeuner buffet était convenable. Près de la gare routière.
Stayed 2 nights in Jan 2019
Response from Doy on Feb 8, 2019
Merci beaucoup de rester chez nous. Nous avons plaisir de vous accurillir

10/10 Excellent

SUNG-HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿的房間空間很大，服務非常好景色優美價格不貴適合再次入住
Stayed 1 night in Jan 2019
Response from Doy on Jan 31, 2019
Thank you so much for your stay. We were pleased to welcome you.

6/10 Okay

Verified traveller

Liked: Staff & service
โรงแรมเก่า ห้องน้ำไม่ค่อยสะอาด ผ้าห่มกับผ้าขนหนูเหมือนเก็บไว้นานไม่ได้ใช้ และไม่มีการทำความสะอาดใหม่
Stayed 1 night in Jul 2018
Response from Front officer on Aug 9, 2018
ขออภัยที่คุณลูกค้าไม่ได้รับความสะดวกสบายขณะที่มาเข้าพักที่โรงแรมค่ะ ทางโรงแรมขออนุญาตอธิบายค่ะว่าห้องพักที่แขกเข้าพักมีแขกเข้าพักตลอด และชุดผ้าห่มและผ้าขนหนู เป็นชุดใหม่ที่ทำความสะอาดและส่งมาจากห้องซักรีดค่ะ ไม่ได้มีการนำกลับมาใช้ซ้ำ หรือเก็บไว้นาน เพราะมีห้องพักที่ต้องใช้งานทุกวันและนำมาใช้งานทุกวันค่ะ.. ทางโรงแรมขออภัยในความไม่สะดวกที่เกิดขึ้นอีกครั้งค่ะ

6/10 Okay

Verified traveller

Disliked: Room comfort
เตียงแข็งไปนิด นอนไม่ค่อยสบาย
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
오래되고 이용이 불편함
욕실 시설이 가장 안좋았습니다. 시설도 오래되고 불편했습니다. 물을 끓일 수 있는 커피포트가 없어 불편하고, 티비 리모콘은 작동이 되지 않았습니다. 컨센트도 거의없어 충전이나 기기 사용이 불편했습니다. 전등을 켜고 끄는 것도 불편하였습니다.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Gateway transit
Nice spacious room and ok view of the lake. Hotel looks a bit run down and has a perversion with plywood, which they out everywhere - even as table no. in restaurant. No hurrays for the breakfast, maybe because low season.
Thank you for your opinion and Thank you for your stay. We are under-renovation and we try our best to improve. Best regards, Wanwanach Front Office Manager

6/10 Okay

Christian

Liked: Cleanliness
Mittelklassehotel, gut, ausser den Matratzen
Alles ganz gut, bis auf ein paar Kleinigkeiten: Rauchverbot und kein Balkon, Badewanne zu klein und kein heisses Wasser, Matratze und Kopfkissen bretthart, WLAN zeitweise ausgefallen. Dusche lässt sich beim Befüllen der Wanne nicht abschalten, naja wen stört das schon Frühstück war ok, Personal freundlich und das Zimmer gross und geschmackvoll eingerichtet, tolle Aussicht auf den See, würde wieder dort buchen. Der Pool ist auf der Nordseite und im Januar sehr kühl. grosses Fitnesscenter.
Response from General Manager on Feb 8, 2017
Thank you so much for your comment. We will try our best to improve your comments. Thank you for your stay.

8/10 Good

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siisti hotelli pikku kaupungissa.
Hyva iso hotelli keskella pikku kaupunkia.
Response from General Manager on Dec 15, 2016
Thank you so much. We look forward to welcome you again.