Minibar, in-room safe, laptop workspace, blackout drapes

Reviews of Fraser Suites Perth

5 out of 5
Fraser Suites Perth
10 Adelaide Terrace, East Perth, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1495 out of 2293 reviews" "
Rating 8 - Good. 580 out of 2293 reviews" "
Rating 6 - Okay. 127 out of 2293 reviews" "
Rating 4 - Poor. 70 out of 2293 reviews" "
Rating 2 - Terrible. 21 out of 2293 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tina, Kellerberrin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and reasonably priced. Only downside was an annoying alarm of some sort that kept going off in the lobby. We stayed on the 18th floor so it was nice and quiet in our room, with views over the river. Rooms are clean and have everything you need. Great place to stay in the city
Stayed 1 night in Mar 2024
Response from Travis Clemmet on Mar 11, 2024
Hi Tina,Thank you for including Fraser Suites Perth in your recent travels, it was great to read you enjoyed your stay with us.Being located between the WACA, Queens Gardens, and Swan River, we certainly do have some amazing views from our apartments !!With the renovation of our restaurant, some noises are generated which are beyond our control. We will work with the construction company to keep these to a minimum.Looking forward to welcoming you back again soon.Kind regards,Travis Clemmet

10/10 Excellent

Leidy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff that work there are really kind and keen to help you with anything you need. The bedroom was astonishing. Common areas are also in a good condition. We had a great time. Thank you :)
Stayed 1 night in Feb 2024
Response from Travis Clemmet on Feb 24, 2024
Hi Leidy,Thank you for including Fraser Suites Perth in your recent travel plans.It was great to see you had an amazing stay with us.Our staff truly are our greatest asset, and it was wonderful to hear they helped make your stay memorable.Looking forward to welcoming you back again soon.Kind regards,Travis Clemmet

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and well appointed. Very friendly service and great facilities. Fantastic
Stayed 3 nights in Jan 2024
Response from Travis Clemmet on Jan 31, 2024
Hi Bruce,Thank you for including Fraser Suites Perth in your recent travel plans.It was great to see you enjoyed your stay with us.Our staff certainly are our greatest asset, and it was amazing to hear our wonderful team was able to provide you with a memorable experience.Looking forward to welcoming you back again soon.

10/10 Excellent

Masayuki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Anh Khoa

Travelled with family
Stayed 6 nights in Dec 2023

6/10 Okay

Dan

Liked: Property conditions & facilities
Disliked: Cleanliness
I always say a smile costs nothing but it is worth a thousand dollars. When I arrived at the front desk I found the staff were very off hand. Normally I would expect the first thing they would say is “Welcome to Fraser Suites.” There were no smiles and no welcoming words or any attempt at conversation. Our stay was for two nights, when we arrived back on the second night we found the bed had not been made and the room had not been cleaned. This situation arose because we had the “Do not disturb sign on.“ The cleaning staff left a note for us to ring a number and advise when the room was available. We did this, a woman answered and said it would be actioned, but to no avail. The night staff sent up towels but we had to make the bed. Not good enough.
Stayed 2 nights in Jan 2024
Response from Travis Clemmet on Jan 31, 2024
Hi Dan,Thank you for speaking with Zurine regarding your stay over the phone.We appreciate you taking the time to provide us with your constructive feedback, and will work towards making the necessary improvements.Looking forward to welcoming you back again soon.

10/10 Excellent

Jose

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
As advertised
Stayed 4 nights in Dec 2023

10/10 Excellent

TECK MENG LAWRENCE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in, great service and friendly staff, stayed with a 2.5 year old. Provided baby cot and has equipped kitchen. No oil sauces or condiments. Might need to park on the street sometimes. Would stay again.
Stayed 3 nights in Nov 2023
Response from Ben on Dec 6, 2023
Hi Lawrence,Thank you for your review. We are pleased to hear you had an enjoyable stay. We do have oil and condiments available for our guests. Car parking is subject to availability, and we always try our best to accommodate your requests. We look forward to seeing you again.

10/10 Excellent

hamish

Liked: Cleanliness, amenities, property conditions & facilities
Fully self contained
Stayed 3 nights in Nov 2023
Response from Emma Davey on Dec 4, 2023
Dear Hamish,Thank you for your great review! It is so nice to hear that you enjoyed our self-contained apartments. We hope you had a wonderful week and hope to welcome you back another time. Warmest Regards,Emma Davey

6/10 Okay

Martin

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Nov 2023

6/10 Okay

Asten

Travelled with partner
Room was spacious, however very noisy could hear everything happening in joining rooms and in the hallway, disturbing sleep. Buffet breakfast was pretty average for price, food wasn’t very hot.
Stayed 3 nights in Nov 2023
Response from Emma Davey on Nov 17, 2023
Hi Asten,Thank you for taking the time to leave us some feedback on your recent stay. I am sorry that you found the public areas noisy and the buffet breakfast foods not as hot as you would like. I have raised these points with the relevant departments for their appraisal. We hope you had a great week and we hope to see you again another time. Kind Regards,Emma Davey

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at Fraser’s suites a number of times and have always enjoyed the venue for cleanliness, accessibility and very helpful and friendly staff. We would recommend staying here again. Thank you staff at Fraser’s for providing a very enjoyable weekend’s birthday celebration for my wife and I. 😊
Stayed 2 nights in Nov 2023
Response from Emma Davey on Dec 4, 2023
Dear Wayne,Thank you for your great review! We hope you and your wife had a wonderful birthday celebration and hope to welcome you back soon! Warmest Regards,Emma Davey

10/10 Excellent

Rhys

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice and new with a great view
Stayed 1 night in Nov 2023
Response from Emma Davey on Nov 7, 2023
Dear Rhys,Thank you for your kind review! We are very glad to learn that you appreciated our nice rooms and were happy with the view. We look forward to welcoming you back another time!Warmest Regards,Emma Davey

10/10 Excellent

Lorraine, Tonbridge

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Emma Davey on Dec 4, 2023
Dear Lorraine,Thank you for your kind feedback! We hope you had a wonderful week and hope to welcome you back another time. Warmest Regards,Emma Davey

8/10 Good

Blue

Stayed 2 nights in Oct 2023
Response from Emma Davey on Dec 4, 2023
Dear Blue,Thank you for your feedback. We hope you had a great week and hope to welcome you back another time. Warm Regards,Emma Davey

6/10 Okay

Dawn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Emma Davey on Dec 4, 2023
Dear Dawn,Thank you for your great review! We hope you had a wonderful week and hope to welcome you back another time. Warmest Regards,Emma Davey

4/10 Poor

Verified traveller

Disappointed stay.
First time staying at this Hotel. Disappointed with the housekeeping service. They dont replenish the vanity kit, coffee and Chocolate drinks even when its all used up. Had to call them a few times before they come and replenish. The most shocking item we came across in the room was the bathrobe. There was a 10cm tear on the left sleeve. I couldn't believe that no checks were done on the bathrobes when they were preparing the room for new check-in. There was also no stationery in the room. Was told at the reception that we can request for it. Is this Fraser Suites standard? I stayed there for 7 nights. 2 nights booking was with Hotel.com and another 5 nights with another booking platform.
Stayed 1 night in Sep 2023

10/10 Excellent

Jacob

Stayed 2 nights in Sep 2023

8/10 Good

Dilacta

Stayed 2 nights in Aug 2023

10/10 Excellent

ludita

Stayed 1 night in Aug 2023

8/10 Good

Gemma

Liked: Cleanliness, property conditions & facilities
Lack of parking was disappointing but other than that a beautiful stay!
Stayed 1 night in Aug 2023
Response from Emma Davey on Aug 9, 2023
Dear Gemma,Thank you for sharing your feedback on your recent stay with Fraser Suites Perth. We are pleased to hear that you enjoyed it and were comfortable during your time with us. Our parking is subject to availability but we are lucky enough to be surrounded by alternate street parking that our friendly team can assist to guide you to if you need other options. We hope you had a great weekend and look forward to welcoming you back in the future! Kindest Regards, Emma Davey

2/10 Terrible

Shane

Travelled with partner
Disliked: Cleanliness, amenities
The Room was very nice, but the service was a bit rude and the car park for the venue was full when there were plenty of empty rooms. They should prioritise for people staying.
Stayed 2 nights in Aug 2023
Response from Emma Davey on Aug 9, 2023
Dear Shane,Thank you for your feedback. We are glad you found your room to your satisfaction. We apologise for the lapse in service and will strive to improve this for next time. We are sorry that you were unable to park onsite. We have limited parking bays for our guests and it operates subject to availability. We are fortunate enough to be surrounded by ample street parking though and our team can direct you to them on arrival. We hope to welcome you back again in the not-too-distant future. Kind Regards, Emma Davey

4/10 Poor

Vasos

Business traveller
Liked: Cleanliness, room comfort
lovely stay but for the issues described
several issues during the stay including no car parks, no food in the restaurant, didn't send receipt as asked, and wifi did not work initially.
Stayed 2 nights in Jul 2023
Response from Emma Davey on Aug 9, 2023
Dear Vasos, Thank you for leaving us some feedback on your stay. We received your observations and acknowledge how we can improve these points as addressed above. We hope you had a productive week and hope to welcome you back another time. Kind Regards, Emma Davey

8/10 Good

JOHN P

Stayed 3 nights in Jul 2023

10/10 Excellent

Merlyn

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2023

2/10 Terrible

Marc

Stayed 4 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Parking hard . Only $10 to get to the casino by Uber from there and breakfast was really good cook breakfast buffet
Stayed 1 night in Jul 2023
Response from Alexis H on Jul 24, 2023
Dear Robert,Thank you for your review of Fraser Suites Perth. We are pleased you enjoyed your stay and the buffet breakfast. We hope to see you again!

6/10 Okay

Krissy

Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, great service and perfect location.
Stayed 1 night in Jul 2023
Response from Alexis H on Jul 24, 2023
Dear Christopher,Thanks for your review! We are pleased you enjoyed your stay and hope to welcome you back again soon.

4/10 Poor

Charlotte

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Enjoyed the pool and spa. Room was spacious and smart. Tv didn’t work, no room service menu in the room. Couldn’t use the room phone.
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, hotel clean lots to choose from at breakfast
Stayed 1 night in Jun 2023

2/10 Terrible

Richard manu

Stayed 1 night in Jun 2023

8/10 Good

Declyn

Stayed 1 night in May 2023

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice room. Beautiful view
Stayed 1 night in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A lovely hotel. We made the most of our stay and used the indoor pool/spa which was amazing. The buffet breakfast the next day was a must too! The view from our room was gorgeous, the bed was so comfortable! Was overall an amazing hotel.
Stayed 1 night in May 2023
Response from Emma Davey on May 18, 2023
Hi there Jessica,Thank you for leaving such a wonderful review! We are delighted to learn that you enjoyed your time with us. We are very lucky to have some rooms with gorgeous views and we are so glad you were able to experience them too. We hope we can welcome you back next time for another relaxing getaway! Warmest Regards,Emma Davey

10/10 Excellent

Esther

Travelled with group
Liked: Cleanliness, property conditions & facilities
Comfy, spacious, clean, friendly staff, so happy with everything.
Stayed 3 nights in May 2023
Response from Emma Davey on May 18, 2023
Dear Esther,Thank you for choosing to stay at Fraser Suites Perth. We appreciate you taking the time to share your feedback with us. Based on your positive review, we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Perth, we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not-too-distant future. Warmest Regards,Emma Davey

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Limited amenities
Everything was great,but amenities were limited. Doesn't come with shower cap and toothbrush.
Stayed 2 nights in Apr 2023
Response from Emma Davey on May 18, 2023
Hi there,Thank you for leaving us some feedback on your recent stay. It is lovely to hear that you enjoyed your time with us. We provide our guests with the essentials they need to relax - we also have spare shower caps, toothbrushes and shaving kits available on request should our guests have need for them. We hope to welcome you back in the future! Kind regards,Emma Davey

10/10 Excellent

Susan

Stayed 1 night in Apr 2023

10/10 Excellent

Diana

Travelled with partner
Great location, spotlessly clean, nice room with views.
Stayed 4 nights in Apr 2023
Response from Ben on Apr 28, 2023
Dear Dianna,Thank you for your review. We are pleased you enjoyed staying at Fraser Suites Perth and hope to welcome you back again in the near future.

6/10 Okay

Scott

Travelled with family
Disliked: Cleanliness
Cleanliness has slipped from this normally immaculate property. We found a pair of a previous guests shorts behind the main curtain. We could no access the balcony which had sauce packets and Pringle lids strewn around.
Stayed 2 nights in Apr 2023
Response from Ben on Apr 28, 2023
Dear. Thank you for choosing Fraser Suites Perth. We appreciate you taking the time to share your feedback with us. We are pleased to hear that your overall stay has been comfortable and enjoyable. Your constructive feedback regarding housekeeping has been shared with the responsible department for review and correction, we apologise for any inconvenience caused. We look forward to welcome you back again in the near future.

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent suites with all facilities. Very pleased with accommodation and the people who work there.
Stayed 4 nights in Apr 2023
Response from Ben on Apr 28, 2023
Dear Phillip,Thank you for your kind feedback. We are pleased you enjoyed a comfortable stay at Fraser Suites Perth. We hope to welcome you back again soon.

10/10 Excellent

Donna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our rooms were fabulous, amazing views, very clean, well appointed and quality toiletries. Our only disappointment was the breakfast, overpriced for what you get. Worth noting that parking is $30 per night so factor that in to the room cost. We were a family group using several rooms and had a wonderful time.
Stayed 1 night in Apr 2023
Response from Cindy on Apr 21, 2023
Thank you for choosing Fraser Suites Perth. And big thank you for taking the time to write us a review and to score us perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit at very soon.Kind Regards. Cindy Xin Front Office Manager

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was lovely and relaxing. Everything was exactly as mentioned on the site. Loved the spa and pool area. Breakfast was delicious. Room was lovely big soft bed. Would stay again. Thanks.
Stayed 1 night in Apr 2023
Response from Cindy on Apr 21, 2023
Thank you for choosing Fraser Suites Perth. We appreciate you taking the time to share your feedback with us. We are delighted to hear that you have enjoyed an exceptional stay with us. We look forward to welcoming you back again in the short future. Kind Regards. Cindy Xin Front Office Manager

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Apr 2023
Response from Cindy on Apr 17, 2023
Thank you for the positive review and your recent stay with us. We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. We look forward to welcoming you back. Sincerely Yours,Cindy Xin Front Office Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy parking and hotel access. Great room service menu. Clean .
Stayed 1 night in Apr 2023
Response from Cindy on Apr 17, 2023
Thank you for your review! We are glad you had an exceptional stay with us and enjoyed our beautiful facilities. Please come back soon for another exceptional experience. Kind Regards,Cindy Xin Front Office Manager

2/10 Terrible

Jeffrey, Richlands

Business traveller, Travelled with partner
Disliked: Cleanliness
The hotel itself was okay but the staff and their service was horrible.
Stayed 5 nights in Apr 2023
Response from Cindy on Apr 17, 2023
We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. We have been trying to reach you multiple times but no success yet. You may reach us anytime. Again, thank you for your feedback!Kind Regards,Cindy Xin Front Office Manager