Thank you so much Christopher for the feedback. We are happy to hear that you liked how easy it was to park in our very large parking area as well as found the rooms and hotel to be clean. Our housekeeping team works very hard! We hope to welcome you back soon.

Thank you Kelly for you feedback. We are so sorry to hear that the pool fans kept you from getting a restful sleep. We will be sure to inform the teams to lower the fan speed in hope to avoid noise. We do hope you will visit us again soon.

Thank you so much Lee for the review. We are so happy to hear that you enjoyed your stay and find us to be consistent. We love the beds too! We hope to see you again soon!

Hi Fred! Thank you so much for taking the time to rate us. We are happy to hear that you liked our location! It is a great spot close to many activities. We hope to see you again soon, perhaps for the next event in town!

Thank you so much Dawne for the wonderful comments about the clean room and wonderful service. We are elated to hear you had a great stay. We will look forward to seeing you again!

Thank you Gabriel for the review. We are very happy you enjoyed your stay with us. We will take your comments on directional signage to our management team. We hope to welcome you back soon.

Thank you, Linda, for taking the time to rate us. It seems we could have made your stay a little better and would be happy to hear your feedback should you wish to reach out. We hope to hear from you and see you again.

Hi Deanna, Thank you so much for taking the time to give us your feedback. We are happy to hear you found the staff charming. We do apologize sincerely that you found the room not up to your expectations. We always strive to ensure that guests feel comfortable and are happy to take any feedback at the time of stay to ensure we can address issues you may have and make sure you have a wonderful experience. I understand the carpets may look old and worn, but they were just installed in 2023. We will be sure to give this feedback to the design team. We do hope that we can welcome you back and give you a much better experience. Please feel free to reach out for any additional feedback.

Hi Brenda, thank you so much for your feedback. We are very sorry to hear that you felt the staff could care less. We do strive to ensure all guests feel taken care of and helped with any issues. We would be happy to connect on you further for details so we can address this with the team. Please feel free to reach out so we can have a better understanding on what we could do to improve your experience.

Thank you, Roger, for taking the time to give us your feedback. We are very happy to hear that you enjoyed your stay overall and found the staff to be friendly. We hope to welcome you back in the near future.

Thank you so much Baillie for the 5/5. We are so happy to see that you enjoyed your stay and we hope to welcome you back in the near future.

Hello Carmen, we appreciate you taking the time to give us your feedback. We are very sorry to hear that you did not enjoy your time here. We understand that not having a pool and hot tub is disappointing for guests, and we do have it listed on websites. We will work closer with websites to ensure the information is easy to find, as we do understand that it is not front and center but listed at the very end of all the hotel information. We do hope that you will give us another try when our pool/hot tub are open so we can have the opportunity to turn your negative stay into a positive one.

Thank you so much Jessica for taking the time to review us. We are happy to hear you enjoyed your stay overall and found the staff to be super friendly. We hope to welcome you back in the near future.

Thank you so much Gina for the 5/5. We are so glad that you enjoyed your stay, and we hope to see you again soon.

Thank you so much Gary for your kind comments about our property! Our teams work very hard to ensure cleanliness standards are high and the property is well maintained. We hope to welcome you back soon!

Thank you so much Assunta for the kind comments about our staff being very helpful and friendly. It is our mission to ensure all guests feel welcomed and valued. We so appreciate your business and hope to see you again in the near future.

Thank you, Harry, for the feedback. We are sorry to hear that you weren't impressed and would be happy to listen if you wish to provide additional feedback. We are always striving to improve and having the knowledge on to change things would be very helpful.

Hello Laura, Thank you for taking the time to review us. We are happy to see that you enjoyed your stay overall. If you wish to provide any additional feedback, please feel free. We always welcome any suggestions to help us improve guest experience. We hope to see you again in the future!

Hello Shelby, thank you so much for providing your feedback. We understand that our product is dated, and we are looking forward to some updates in the near future. We are happy to hear that you found the bed to be comfortable and the rooms clean, as well as our front-end staff to be friendly! We appreciate your business and hope to welcome you back in the near future!

Dear Erin,Thank you for taking the time to rate your recent stay at Sandman Hotel Penticton.We appreciate your positive rating and hope that you had a comfortable and enjoyable experience during your time with us. If you have any specific feedback or suggestions for improvement, please feel free to share them with us as we continually strive to enhance the experience of our guests.We look forward to welcoming you back to our hotel in the future.Best regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Jolene,Thank you for choosing to stay at Sandman Hotel Penticton. We appreciate you taking the time to provide feedback on your recent experience, although we regret to see that it didn't meet your expectations.We strive to ensure that all our guests have a comfortable and enjoyable stay, and we apologize if we fell short of delivering that experience during your visit. Your feedback is valuable to us as we continuously work to improve our services and facilities.If you would like to share more details about your stay or if there is anything specific we can address, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Jenna Van de,Thank you for choosing to stay at Sandman Hotel Penticton and for taking the time to leave us a rating. We appreciate your feedback and are glad to see that you had a positive overall experience during your visit.If there are any specific areas where we can further improve to earn that fifth star from you next time, please don't hesitate to let us know. Your input is valuable to us as we strive to provide excellent service to all our guests.We look forward to welcoming you back to Sandman Hotel Penticton in the future.Best regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Alison,Thank you very much for your generous rating! We're delighted to hear that you had a wonderful experience during your stay with us at Sandman Hotel Penticton. If there's anything specific that made your stay exceptional, or if there are any areas where we can further improve, please don't hesitate to let us know.We hope to welcome you back again soon for another enjoyable stay!Best regards,

Dear Christy,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the pool and hot tub being out of service. We understand the importance of timely notifications, and we regret if this information was not adequately conveyed prior to your booking. Please note that the status of the pool and hot tub is clearly indicated on our booking website.We appreciate your acknowledgment of the comfortable beds and will address the concerns you raised about the shower promptly. Your feedback helps us improve our services and facilities for all our guests.Warm regards,

Thank you for your feedback, Bernard. We appreciate your perspective and will strive to make improvements to enhance your experience in the future.Best regards,

Thank you for your excellent rating, Christian! We're delighted to hear that you had a wonderful experience during your stay at Sandman Hotel Penticton.Best regards,

Thank you for your feedback, Nathan. We appreciate your rating and hope you had a pleasant experience during your stay at Sandman Hotel Penticton.Best regards,

Thank you for your feedback regarding your recent stay.We're delighted to hear that you found our rooms clean and comfortable, and that our location suited your needs. We apologize for any inconvenience caused by the noise from the ice machine and regret that the pool was closed during your visit. We appreciate your understanding and hope to welcome you back soon to experience our renovated pool.We look forward to hosting you again on your next visit to Sandman Hotel Penticton.Best regards,

Dear Cathy,Thank you for choosing Sandman Hotel Penticton during your time of need, and for sharing your positive experience with us. We are delighted to hear that our team provided you with the support and care you needed during a challenging period.At Sandman Hotel Penticton, we strive to create a welcoming and compassionate environment for all our guests, and we are glad to hear that we could be there for you when you needed it most. Your kind words mean a lot to us, and we will continue to do our best to provide exceptional service to all our guests.Please know that you are always welcome at Sandman Hotel Penticton, and we hope to have the opportunity to host you again under happier circumstances in the future.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Denise,We noticed your recent rating of 1 out of 5, and we're sorry to learn that your experience fell short of expectations. We value all guest feedback, and your satisfaction is our top priority.If there are specific concerns or issues that you'd like to address, please feel free to reach out to us directly. We are committed to continuous improvement, and your insights are invaluable in helping us enhance our services.We appreciate your feedback and hope to have the opportunity to better serve you in the future.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Dan,Thank you for taking the time to share your experience with us. We're delighted to hear that our staff accommodated your request for an early check-in and that you found them to be friendly.However, we apologize for any inconvenience caused by the temporary closure of our restaurant, lounge, and swimming pool due to renovations. We understand the importance of these amenities, and we appreciate your understanding during this improvement period. We're working hard to enhance our facilities for a better guest experience.If there's anything specific you'd like to share or if you have further suggestions, please feel free to let us know. We look forward to providing you with an even more enjoyable experience on your next visit.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Sandra,Thank you for taking the time to share your feedback regarding your recent stay at Sandman Hotel Penticton.We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we regret any inconvenience or discomfort you may have encountered during your stay.We would appreciate hearing more about your specific concerns so that we can address them appropriately and improve our services for future guests. Please feel free to reach out to our management team directly with any further details or suggestions you may have.Thank you for choosing Sandman Hotel Penticton, and we hope to have the opportunity to better serve you in the future.Best regards,

That's fantastic! It sounds like you had a wonderful experience during your stay. Is there anything specific that made your experience exceptional? Any particular amenities or services that stood out to you? Your feedback can be valuable for others considering a stay at the same place!we hope to see you again in the near future.

Dear Jennifer,That sounds like a convenient and comfortable stay! Having amenities nearby definitely adds to the overall experience. If there's anything else you'd like to highlight or any aspect you felt could be improved, feel free to share. Your feedback could help future guests make informed decisions!

Dear Courtney-DawnThat's fantastic! It sounds like you had a wonderful experience during your stay. Is there anything specific that made your experience exceptional? Any particular amenities or services that stood out to you? Your feedback can be valuable for others considering a stay at the same place!

Dear David,Great to hear that you had a positive experience overall! If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. Your insights can be valuable for both the hotel management and potential guests.

Dear Lorraine,Thank you for taking the time to rate us 10/10! We are thrilled to hear that you had a positive experience during your stay at Sandman Hotel Penticton. Your feedback is greatly appreciated.If you have any specific comments or suggestions you'd like to share to help us maintain this level of service, please feel free to reach out. We look forward to welcoming you back for another excellent stay in the future.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Hai Ming,Your feedback's appreciated! If there's anything specific that could have improved your experience, please let me know. Your insights can be helpful for future travelers considering this accommodation.

Dear Edgar,Thank you for sharing your feedback about your recent stay. We sincerely apologize for the issues you encountered, including peeling wallpaper and the pool under reconstruction, which was not as advertised. This falls short of our standards, and we understand your disappointment.Please note that the pool closure is clearly stated online. Your comments are important to us, and we will take them into account as we work to improve our guest experience. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Jessica,Thank you for sharing your feedback and rating your recent stay at Sandman Hotel Penticton. We're delighted to hear that you found our staff friendly and your room acceptable.We're sorry to hear about the noise issue you experienced. We'll continue to work on providing a comfortable and peaceful environment for our guests. If you have any specific suggestions on how we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another great stay.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Robert,Thank you for choosing Sandman Hotel Penticton during the hockey tournament. We appreciate your feedback and understand your comments about the hotel's condition.Please note that the pool closure is stated on our website. We are actively working on renovations to improve our facilities, and your feedback will be valuable in this process.We hope the tournament was successful, and we would love the opportunity to host you again in the future under improved conditions.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Aaron Van,Thank you for choosing to stay at Sandman Hotel Penticton and for sharing your feedback with us.We're delighted to hear that you enjoyed your stay with us, finding the rooms modern and very clean. We appreciate your understanding regarding the pool status. Please note that the pool closure is stated online, although i will look into making it more noticable.We hope to have the pleasure of welcoming you back for another stay in the future.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Marrissa,We apologize for the issues you encountered during your stay, including room cleanliness and the pool status. We take this feedback seriously and will address these concerns.We appreciate your kind words about our front desk staff, and we're glad they could assist you. It's important to us that you feel valued and taken care of.Regarding the pool, we apologize for any inconvenience. We understand the importance of accurate information. Please note that the pool closure is stated on our website.Your feedback is invaluable in our efforts to improve our guest experience. We hope you will consider staying with us again, and we'll do our best to provide you with a much more enjoyable visit.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear David,Thank you for sharing your thoughts. It's good to hear that you enjoyed your stay, and it's true that once the pool is finished, it will likely add more to the overall experience. If you have any suggestions or specific feedback about your stay or anything else you'd like to share, please feel free to do so.

Dear Shelley,Thank you for your rating! If you have any additional comments or feedback about your experience, or if there's anything specific you'd like to share, please feel free to do so. Your feedback is appreciated.

Dear Roland,It's great to hear you had a positive experience overall! If there are specific aspects you enjoyed or any suggestions you'd like to share for improvement, feel free to let me know. Your insights can be valuable for others considering a stay at the same hotel.

Dear ShantelI'm glad to hear you had an enjoyable stay despite the pool being under construction. If you have any more feedback or need assistance with anything in the future, feel free to reach out. Have a great day!

Dear Miles,We sincerely apologize for the disappointing experience you had during your stay at Sandman Hotel Penticton, especially considering the additional challenges with a hockey tournament.Your feedback is deeply concerning, and we take your comments seriously. We regret that you encountered issues with cleanliness, unpleasant odors, and disturbances. This is not the standard we aim to uphold, and we are actively investigating and addressing the concerns you've raised.Your experience does not reflect the level of service we strive to provide, and we understand your decision not to return. We would appreciate the opportunity to discuss your concerns further and learn from this experience. If you would be willing to share more details, please contact us directly.Once again, we apologize for the inconvenience you faced, and we hope to have the chance to regain your trust in the future.Warm regards,Joshua MGeneral ManagerSandman Hotel Penticton