Beach views, serves lunch, dinner, and happy hour

Reviews of Penticton Lakeside Resort and Conference Centre

3.5 out of 5
Penticton Lakeside Resort and Conference Centre
21 Lakeshore Dr W, Penticton, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 407 out of 1002 reviews" "
Rating 8 - Good. 356 out of 1002 reviews" "
Rating 6 - Okay. 152 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gurbax

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice & restaurants & located on the beach
Stayed 1 night in Mar 2024

10/10 Excellent

Taryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Great location, very clean, great view and lovely staff
Stayed 1 night in Feb 2024

4/10 Poor

David

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
under renovation. tired but clean rooms.
Stayed 1 night in Mar 2024

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The front desk crew was very friendly and helpful. The Renovations ongoing in the lobby were a disruptive and loud environment. We used the swimming pool and hot tub which was in excellent condition and very relaxing. Our room had a great lake view and the sunset was lovely.
Stayed 1 night in Feb 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Shelan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place
Stayed 1 night in Dec 2023

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, staff & service
The lobby was under renovation and a bit of a free for all. The drop off area at the front door was congested with contractors trucks.
Stayed 2 nights in Feb 2024

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallway outside our room was noisy. Undergoing Reno’s is the lobby. No control with reception desk lineups. A bit of chaos in the lobby at checkout. Need stanchions.
Stayed 1 night in Feb 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service
Main lobby is under construction, pub music was heard in the room till 1 am and young hockey teams were staying here this weekend made it quite noisy .
Stayed 1 night in Feb 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Harriette Jane

Liked: Cleanliness, staff & service
I cannot wait to see what this resort will look like once the renovations have been completed!!
Stayed 2 nights in Feb 2024
Response from Justine-lee on Feb 10, 2024
Hello Harriette,Thank you the 4 out 5, We hope to see you soon our lobby should be ready by March and it will look amazing!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Justine-lee on Feb 10, 2024
Hello Alison,Thank you for the 5 out of 5!

2/10 Terrible

Natalie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Justine-lee on Feb 10, 2024
Hello Natalie,Thank you for the 1 out of 5

6/10 Okay

Inger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Justine-lee on Feb 10, 2024
Hello Inger,Thank you fro the 3 out of 5

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Justine-lee on Feb 10, 2024
Hello Melanie.Thank you for the 3 out of 5

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justine-lee on Feb 10, 2024
Hello Jeremy,Thank you for the 4 out of 5

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Only thing this place needs is a better pool, hot tub, spa service. Being one of the premier places in town they could really use an upgrade to spa facilities. Jets in hot tub didn’t work.
Stayed 1 night in Jan 2024
Response from Justine-lee on Feb 10, 2024
Hello Tyler,Thank you the 5 out of 5, we are working to up-date our common places.

10/10 Excellent

Alison

Very accommodating
Stayed 1 night in Dec 2023
Response from Justine-lee on Feb 10, 2024
Hello Alison,Thank you for the 5 out of 5

4/10 Poor

brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justine-lee on Feb 10, 2024
Hello Brian,Thank you for the 2 out of 5

10/10 Excellent

Wade, Langley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the gym
Stayed 1 night in Jan 2024
Response from Justine-lee on Feb 10, 2024
Hello Wade,Thank you for th 5 out 5

8/10 Good

Makenzie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Justine-lee on Feb 10, 2024
Hello Mackenzie, Thank you the 4 out of 5

10/10 Excellent

Barbara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justine-lee on Feb 10, 2024
Hello Barbara,Thank you for the 5 out of 5

8/10 Good

Cyndi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Justine-lee on Jan 13, 2024
Hello Cyndi,Thank you for 4 out of 5!

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is the hot tub and pool area could use a nice 2024 revamp! Kind regards!
Stayed 2 nights in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Travis,Thank you for the 4 out of 5! we are current giving the pool area this revamp.

10/10 Excellent

Erica, Fort St. John

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed here for two nights after a busy Christmas and
Stayed 2 nights in Jan 2024
Response from Justine-lee on Jan 13, 2024
Hello Erica,Thank you for the 5 out of 5!

10/10 Excellent

Angelique

Stayed 2 nights in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Angelique,Thank you for the 5 out of 5!

10/10 Excellent

laurel

Travelled with partner
Great stay
Stayed 2 nights in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Laurel,Thank you for the 5 out of 5! we are happy to hear you had a great stay.

6/10 Okay

michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent hotel and great dining options and amenities. Most of the staff was absolutely Fantastic except one person at the desk who was very rude and was unkind about the $15 per day voucher for not having the housekeeping clean our room everyday. Was embarrassing and uncalled for
Stayed 4 nights in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Michael,Thank you for taking the time to share your experience with us, It is unforunate that during your stay with you had this experience with our go green voucher, you receive a 15 voucher each day you opt of of housekeeping, this voucher is vaild for the day only you are opting of the service.

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justine-lee on Jan 13, 2024
Hello David Thank you for the 4 out of 5!

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Great location on Okanagan Lake. Stayed in original hotel room. Found room to be overall dark and dreary. Not what we expected from this type of hotel. Biggest disappointment was the beds. Old spring beds that were uncomfortable and collapsing. A foam pillow top would be an asset. They have a newer wing that is probably the better choice for comfort and modernization.
Stayed 2 nights in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Brain,Thank you for the 4 out of 5, I have looked into the room you stay in and we have changed the matters in this room. Thank you for your feedback.

10/10 Excellent

Claudia Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality accommodations. Great staff. Comfortable stay.
Stayed 1 night in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Claudia, Thank you for the 5 out of 5! we are happy that you enjoyed your stay with us!

4/10 Poor

Jeannette

Disliked: Property conditions & facilities
This property needs an upgrade and the beds were awful. We were there on New Years Eve, it was very loud with all the guests past a decent hour. The food at Barking Parrot is sub par, the breakfast is better. But seriously get some better beds and update the rooms, getting dated.
Stayed 2 nights in Dec 2023
Response from Justine-lee on Feb 10, 2024
Hello Jeannette,Thank you so much for your feedback, yes News Years this was very busy within and around the Resort as we set off Fireworks, We do hope you got to enjoy them.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justine-lee on Feb 10, 2024
Hello Gary,Thank you for the 5 out of 5

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and clean rooms. The hotel lobby was still very festive (went there just after Christmas). Hot tub was too hot, difficulty breathing, felt like a combo of a sauna/hot tub. Otherwise the stay was good.
Stayed 1 night in Dec 2023
Response from Justine-lee on Feb 10, 2024
Hello Jacqueline,Thank you so much for your feedback, we are happy to hear your enjoy your stay with. I will not the feedback about our Hot tub as we do keep in a set temperature.

8/10 Good

Meghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Great location and service. Only improvement would be to add a fan to the bathroom and de-clog shower drain.
Stayed 3 nights in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Meghan,Thank you for the 8 out of 10! We are happ to hear you enjoyed your stay, we do have fans in the bathrooms they come on automatically with the lights.

6/10 Okay

Stephen

Travelled with pets
Liked: Cleanliness
Quick check in. Adequate Christmas buffet. more staff needed to direct customers. $15 for parking when street parking is free is just a cash grab.
Stayed 1 night in Dec 2023
Response from Justine-lee on Feb 10, 2024
Hello Stephen,Thank you for your feedback, we do as well as the city charge a free for parking, which is 15, happy to hear check was fast.

8/10 Good

Omur

Stayed 1 night in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Omur,Thank you for the 4 out of 5!

10/10 Excellent

Shannon

Travelled with partner
Liked: Amenities
Decorated for Christmas nicely. Clean
Stayed 1 night in Dec 2023
Response from Justine-lee on Dec 19, 2023
Hello Shannon,Thank you, we love our lobby setting for the holdiays.

10/10 Excellent

Bart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Justine-lee on Dec 19, 2023
Hello Bart,Thank you for the 5 out of 5

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice facility, restaurant options in a lovely small city.
Stayed 1 night in Dec 2023
Response from Justine-lee on Dec 19, 2023
Hello Michael,Thank you for the kind words. we love our location and resort.

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness
First room wasn’t clean, moved me to a clean room that was right above the night club with loud music til 2am!. Third room was clean and quiet but will not be staying there again
Stayed 2 nights in Dec 2023
Response from Justine-lee on Dec 19, 2023
Hello Mike,Thank you for your feeback, we have spoken on the phone and have ensured your feebback and concrens we handled. We will see back in June.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and polite front desk personnel. Great view of lake. Christmas decorations were to be admired.
Stayed 1 night in Dec 2023
Response from Justine-lee on Dec 19, 2023
Hello Mary,Thank you so much, we are happy to hear the front desk was very welcoming and that you like our christmas decrations! They are always amazing!

10/10 Excellent

Sharifah

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Justine-lee on Dec 19, 2023
Hello Sharifah,Thank you for the 5 out of 5!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Justine-lee on Feb 10, 2024
Hello Richard,Thank you for the 5 out 5!

8/10 Good

Kasia

Travelled with partner
The property is located in a beautiful spot directly by the lake. The hotel is expensive but it is old and the rooms are very average. There is nothing special about them. It definitely needs uplifting, renovations, including the restaurant. For this type of the hotel, you expect much more. Thank you.
Stayed 1 night in Dec 2023

4/10 Poor

JON

Stayed 1 night in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Jon,Thank you for the 4 out of 10!

8/10 Good

Curtis

Stayed 1 night in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Curtis,Thank you for the 8 out of 10!

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okanagan Lake is beautiful... the bar serves food past 10 PM
Stayed 1 night in Dec 2023
Response from Justine-lee on Dec 19, 2023
Hello Darrell,Thank you for the your feeback back, our location is amazing and our bar yes we the bar serves food till 11pm.

10/10 Excellent

Phaedra

Liked: Staff & service, amenities
Stayed 1 night in Nov 2023
Response from Justine-lee on Jan 13, 2024
Hello Phaedra,Thank you for the 5 out of 5!