Private beach nearby, white sand, free beach shuttle, beach cabanas
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Reviews of Hamilton Princess & Beach Club - a Fairmont Managed Hotel

4.5 out of 5
Hamilton Princess & Beach Club - a Fairmont Managed Hotel
76 Pitts Bay Road, Pembroke Parish

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for the weekend! The property was very nice and staff was amazing
Stayed 3 nights in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 22, 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Excellent

Brittney

Stayed 3 nights in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 18, 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff really make the stay special.
Stayed 4 nights in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 18, 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly, personable staff.
Stayed 1 night in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 18, 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel within easy walking distance to shops and restaurants in Hamilton. Excellent service, great food, nice pool area. The Beach Club is fun!!!
Stayed 4 nights in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 18, 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 18, 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 Excellent

Richard Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, location and properties. Pool was nice. Beach is a 20 min cab, but once you get their it is beautiful. We had a great time.
Stayed 3 nights in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 18, 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Looking forward to staying there next year and every year after!
Stayed 4 nights in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 18, 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been going to Bermuda for years on business. The Fairmont Hamilton Princess is the hotel of choice for business travellers because it's an easy walk to offices in Hamilton. Ity has been substantially upgraded with good bathrooms, bedrooms, pools and restaurant facilities. It is fine for vacationers but I would recommend the Southampton Princess over the Hamilton Princess for vacationers.
Stayed 3 nights in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 22, 2024
Thank you for your review and for choosing us for your business trips! We're glad to hear that you appreciate our convenient location and upgraded facilities. We value your feedback and have shared it with our team for encouragement. We hope to welcome you back for future stays, whether for business or leisure!

8/10 Good

Alena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation spot for Bermuda
Stayed 3 nights in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 18, 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Excellent

ARIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 2 nights in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 18, 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel
Stayed 1 night in Apr 2024
Response from Donne Mallory, Executive Assistant on Apr 18, 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Excellent

William E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed a few times and it is close to town, great food and the best staff.
Stayed 4 nights in Mar 2024
Response from Donne Mallory, Executive Assistant on Apr 18, 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Matthew J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Donne Mallory, Executive Assistant on Apr 3, 2024
Thank you for your rating! We are delighted to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, friendly staff, walkable to a Hamilton and incredible art
Stayed 4 nights in Mar 2024
Response from Donne Mallory, Executive Assistant on Apr 3, 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

andrew

Stayed 2 nights in Oct 2023
Response from Donne Mallory, Executive Assistant on Apr 22, 2024
Thank you for your rating, your feedback is valuable to us! We are delighted to hear that overall your visit was an enjoyable one, and we look forward to having you return soon!

10/10 Excellent

Michael L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional customer service. The Fairmont Gold staff is exceptional, very helpful and professional.
Stayed 4 nights in Mar 2024
Response from Donne Mallory, Executive Assistant on Apr 3, 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Donne Mallory, Executive Assistant on Mar 12, 2024
Thank you for taking the time to leave a rating! We are so happy to hear you enjoyed your visit with us and we hope to welcome you back again soon!

10/10 Excellent

Michael Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location...close to downtown Hamilton amenities and restaurants.
Stayed 14 nights in Feb 2024
Response from Donne Mallory, Executive Assistant on Mar 12, 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Excellent

bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Everyone was so nice and the place is nice. Great location.
Stayed 2 nights in Feb 2024
Response from Donne Mallory, Executive Assistant on Mar 12, 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful interior and exterior Staff was very helpful and cooperative. Had to learn how the in room coffee machine worked
Stayed 4 nights in Jan 2024
Response from Donne Mallory, Executive Assistant on Feb 12, 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

8/10 Good

kevin, Devonshire

Travelled with partner
Liked: Cleanliness, amenities
Fun
Stayed 1 night in Dec 2023
Response from Donne Mallory, Executive Assistant on Jan 22, 2024
Thank you for taking the time to leave a review and to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really nice and comfortable. The reason for not giving it 5 stars was my very unacceptable experience with dealing with the front desk staff and their billing system. We booked the hotel through Expedia and paid for the hotel before we went on the trip, except for the local taxes and fees, $107, which were to be collected at the hotel. That is fine, except when I checked in they put a hold on my credit card for around $1300, which did not make sense to me because we paid for the room ahead of time. After questioning the staff, I was unable to get a reasonable answer as to why, but I decided to go ahead and deal with it because I was trying not to let it ruin our experience there. So the night before we checked out, I asked to see my charges which should have been around $400. The nice staff lady handed me a statement for over $1000. Of course I questioned this and she finally corrected it and said there was a glitch in the system. So next morning when we left, I did not have a chance to get a final statement as we were in a rush to get to the airport. After getting home, I checked my credit card transactions and it had pending charges of $1300, $400, and another $1300. We had paid for the room from a bank account before going on the trip. I was told by the credit card company that these charges were holds on my account, and that they would drop off in 7 to 10 days. The $2600 hold is still showing on my account, 5 days later. So Beware of excessive charges!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Anamaris

Stayed 3 nights in Jan 2024
Response from Donne Mallory, Executive Assistant on Jan 22, 2024
Thank you for taking the time to leave a rating and share your experience. We are delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to the Princess again soon!

8/10 Good

David

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Donne Mallory, Executive Assistant on Jan 19, 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 Terrible

Joshua

Stayed 3 nights in Jan 2024
Response from Donne Mallory, Executive Assistant on Feb 12, 2024
Hi Joshua. Thank you for your rating. As providing our guests with the highest standard of hospitality service is our #1 priority, we’d love to hear more about what we can do in the future to get five stars from you. Thank you!

10/10 Excellent

Beverly

Stayed 4 nights in Jan 2024
Response from Donne Mallory, Executive Assistant on Feb 12, 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

6/10 Okay

Tamara

Stayed 7 nights in Jan 2024
Response from Donne Mallory, Executive Assistant on Feb 12, 2024
Thank you for taking the time to leave a rating. We are glad to hear that overall you had an enjoyable visit and hope to welcome you back again soon!

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Donne Mallory, Executive Assistant on Jan 12, 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had such an enjoyable stay. We look forward to welcoming you back in the near future.

8/10 Good

Ivor

Stayed 5 nights in Dec 2023
Response from Donne Mallory, Executive Assistant on Jan 10, 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 Terrible

Lakeisha

Travelled with partner
Disliked: Cleanliness, staff & service
A Disastrous Hotel Experience I recently had the unfortunate experience of staying at Hamilton Princess and I must say, it was absolutely dreadful. From the moment I stepped foot into the hotel, I knew I was in for a disappointment. First and foremost, the customer service was abysmal. The staff was rude, unhelpful, and seemed to have no interest in providing any sort of assistance. There were a few staff that went above and beyond and i want to personally send them a thank you. It felt like they were doing me a favor by simply acknowledging my existence. I had numerous issues during my stay, ranging from a malfunctioning unit, to a mold and mildew bathroom , and each time I approached the front desk for help, I was met with indifference and a complete lack of urgency. Moving on to the room itself, it was far from the advertised luxury experience. The cleanliness was questionable at best, with stains on the carpet, rust around the toilet, and dust in every corner. The bed was uncomfortable, made squeaky noises and was broken, the pillows were lumpy, and the overall decor felt outdated and worn out. It was clear that the hotel had not invested any effort in maintaining the rooms to a satisfactory standard or that they deliberately provided us with the bottom of the barrel. The amenities offered were nothing more than a joke. The the pool area was dirty and unkempt, and the Wi-Fi connection was so slow that it was practically unusable. It felt like the hotel was living in
Stayed 3 nights in Dec 2023

2/10 Terrible

Fletcher

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The resort was extremely boring and the staff was extremely unhelpful.
Stayed 4 nights in Dec 2023
Response from Donne Mallory, Executive Assistant on Jan 8, 2024
Thank you for taking the time to leave a review and rating. We're truly sorry to hear that your experience at our resort did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns and ensure they are addressed satisfactorily. If you could kindly share your contact details with us, we'll put you in touch with management to discuss your experience in more detail. Thank you again for sharing with us and we hope to hear from you soon!

10/10 Excellent

hatala

Stayed 3 nights in Dec 2023
Response from Donne Mallory, Executive Assistant on Jan 8, 2024
Thank you for your rating! We are delighted to hear that you had an enjoyable visit with us and we look forward to welcoming you back again soon!

10/10 Excellent

Gary, Dayton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Donne Mallory, Executive Assistant on Jan 2, 2024
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

8/10 Good

Suzy-Ann, Springfield

Stayed 5 nights in Dec 2023
Response from Donne Mallory, Executive Assistant on Jan 15, 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay and we hope to welcome you back to the Princess soon!

10/10 Excellent

John Merrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was Great. The Staff was very Professional and Courteous. The room service was Excellent and the Restaurants inside the Hotel was very nice. Thank you very much for the Wonderful stay.
Stayed 3 nights in Dec 2023
Response from Donne Mallory, Executive Assistant on Dec 27, 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we hope to welcome you again soon!

10/10 Excellent

Halle

Stayed 2 nights in Dec 2023
Response from Donne Mallory, Executive Assistant on Dec 27, 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we look forward to having you return soon!

8/10 Good

Robert, Washington Twp.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Donne Mallory, Executive Assistant on Dec 13, 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we look forward to having you return soon!

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Donne Mallory, Executive Assistant on Nov 30, 2023
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

6/10 Okay

Hayley

I found glass in my champagne flute while I was drinking a mimosa at breakfast. The glass went all the way back to my throat, I thought it was ice. When it didn't melt, I pulled it out and realized it was a chunk of glass. They didn't seem to care and offered me another mimosa. I asked if I could get it in their signature phone booth cup. They said they only make those drinks in the bar Intrepid. I asked when it opens if I could get one, knowing that they sell them in the gift shop as well they said sure. Later on a manger came up to me to apologize and I asked her to comp the wings and sassy pineapple drink. It was a $45 tab. No one seemed really bothered by this scary situation. I was there alone and afraid the rest of my trip.
Stayed 4 nights in Nov 2023
Response from Donne Mallory, Executive Assistant on Nov 30, 2023
Thank you for taking the time to leave a review and rating. We deeply regret the distressing experience you encountered during your visit. Your safety is our top priority, and we sincerely apologize for the incident with the glass. We appreciate your patience and understanding as we took immediate steps to address and rectify the situation.We want to assure you that your concerns have been taken seriously, and we are committed to enhancing our protocols to prevent any recurrence. We thank you again for sharing your experience with us and hope to have the opportunity to regain your trust and provide you with a much more positive experience in the future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply marvelous. A place to call home. Thank you so much.
Stayed 4 nights in Nov 2023
Response from Donne Mallory, Executive Assistant on Nov 23, 2023
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Christopher Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Princess did not disappoint and was excellent in all respects.
Stayed 2 nights in Nov 2023
Response from Donne Mallory, Executive Assistant on Nov 6, 2023
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
A good location and friendly staff
Stayed 6 nights in Oct 2023
Response from Donne Mallory, Executive Assistant on Nov 6, 2023
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Jay

Stayed 4 nights in Oct 2023
Response from Donne Mallory, Executive Assistant on Nov 14, 2023
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

2/10 Terrible

Michael, Marblehead

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property beyond the lobby is old and tired. The rooms are too spread out from the main lobby and took several minutes and 2 elevator rides to get to room. The rooms are old and cramped. We found grease and dirt on the walls, bed and tv remote. For $600/night the room should be much nicer and should have not taken several elevators to get to. This was not a penthouse, it was a basic room on ground floor with one King bed. The view was of a canal that overlooked at a boat yard.
Stayed 1 night in Oct 2023
Response from Donne Mallory, Executive Assistant on Nov 6, 2023
We're truly sorry to hear about the issues you encountered during your stay. Your experience doesn't align with the high standards we aim to provide, and we apologize for the inconveniences you faced surrounding the room condition and layout. We take your feedback seriously and will address these concerns to make necessary improvements. We understand your disappointment and regret that your stay fell short of your expectations. We do hope to have the opportunity to welcome you back to the Princess where we can serve you better. Thank you again for sharing your feedback with us.

6/10 Okay

Stephanie

Travelled with family and small children
Disliked: Cleanliness
I had the opportunity to stay at this property on my first family vacation what a disappointment. House keeping was horrible, we walked in to a ball a hair in our shower. After we complained they said they put in for a deep cleaning that ball of hair moved from the shower to the trash nothing was cleaned, they didn’t even make our bed they threw our blanket on the bed and boom room clean. They didn’t empty our trash, you can see stains on pillows and cover. The room looked old and in maintained. Elevators were small and as well old looking, not to talk about resort fees and tax over $120 per night for what? Never going back.
Stayed 4 nights in Oct 2023
Response from Donne Mallory, Executive Assistant on Nov 6, 2023
I'm truly sorry to hear about your disappointing experience during your visit with us. What you described does not meet the standards we aim to provide, and we apologize for the issues with housekeeping and the overall condition of your room. Please know that your feedback is valuable to us, and we will address these concerns to ensure improvements are made. We understand your frustration and regret that we fell short of your expectations. We appreciate your input, and would like to put you in contact with management to ensure your concerns are addressed satisfactorily. Please respond with the best contact details to reach you on. We thank you again for sharing your concerns, and hope to have the opportunity to better serve you soon.

10/10 Excellent

Charles

Stayed 2 nights in Oct 2023
Response from Donne Mallory, Executive Assistant on Nov 6, 2023
Thank you for your rating. We are delighted to hear that you had an enjoyable visit with us, and we hope to welcome you back soon!

4/10 Poor

Joyce

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Donne Mallory, Executive Assistant on Oct 18, 2023
Hi Joyce. We are saddened to hear your stay was not of the highest quality and would love to hear additional details, so we might be able to amend the situation. Would you kindly direct message us with a name, email, or phone number to have our management team reach out directly? Thank you kindly.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste ur money
There were ants inside the room where i couldnt leave unpeeled orange outside, not to mention there were cochroaches and when i complained to the hotel, they said they r in a tropical humid climate where this is totally accoetable explained by the hotel manager named- Mandy Burchall.
Stayed 1 night in Oct 2023
Response from Donne Mallory, Executive Assistant on Oct 18, 2023
We're truly sorry for the inconveniences you faced during your stay. Your experience does not reflect the high standards we strive for, and we apologize for any discomfort you endured. We appreciate your feedback and will address this matter to ensure a better experience for future guests. We hope you'll consider giving us another opportunity to provide a more enjoyable visit.

8/10 Good

Janice

Stayed 5 nights in Sep 2023
Response from Donne Mallory, Executive Assistant on Oct 18, 2023
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!