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Macdonald Cardrona Hotel, Golf & Spa – Avis

4 out of 5
Macdonald Cardrona Hotel, Golf & Spa
Cardrona, Peebles near Edinburgh, Peebles, Scotland

Avis

7,8

Bien

Note de 10 – Excellent, d’après 230 avis sur 706." "
Note de 8 – Bien, d’après 236 avis sur 706." "
Note de 6 – Acceptable, d’après 141 avis sur 706." "
Note de 4 – Médiocre, d’après 73 avis sur 706." "
Note de 2 – Terrible, d’après 26 avis sur 706." "

8,2/10

Propreté

7,8/10

Service et personnel

7,8/10

Commodités

7,6/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

Stéphane

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hôtel bien situé et service impeccable. Par contre matelas des lits trop mous on à l'impression de s'enfoncer dedans, pas terrible pour le mal de dos!
Séjour de 3 nuits en mars 2019
Marc Adams - GM a répondu le 24 mars 2019
Thank you for your feedback

6/10 – Acceptable

Norman

Voyage de couple
Points forts : Commodités
Pay as you go system was unsatisfactory
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Philip

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the location. Very spacious room with comfortable bed. Enjoyed the swimming pool.
Séjour de 1 nuit en mai 2024

8/10 – Bien

I

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Prima verblijf gehad. Heerlijke bedden!
Séjour de 1 nuit en avril 2024

8/10 – Bien

Alexander

Séjour de 2 nuits en avril 2024

10/10 – Excellent

Alison

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Weekend break
Had a lovely couple of nights away, really enjoyed the pool with our 6 year old. Staff were all lovely, couldn't rate them more. Wine is extortionate though! It's dog friendly so first time we've taken our two with us to a hotel, everyone loved them.
Séjour de 1 nuit en février 2024

2/10 – Terrible

Lisa

Points faibles : Propreté
Terrible experience I got into bed after a long day to find a dirty sock in the bedding the sheets were not fresh at all when I let staff no checking out all they said was sorry Awful experience
Séjour de 1 nuit en février 2024

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastic stay with this hotel for our anniversary. Staff were friendly and attentive. Rooms are clean and well serviced.
Séjour de 1 nuit en janvier 2024
Reception Office a répondu le 2 févr. 2024
Good eveningThank you for your lovely review and we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back soon.

6/10 – Acceptable

Andrew

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
One bad apple
Room are nice, spacious, clean but dated and also in need of a little maintenance. The bed is extremely comfortable which is also a bonus. The front of house team are very helpful and the cleaning team do a fantastic job. My only negative experience was the poor attitude of the leisure manager who seems to think its acceptable to apply double standards within the gym/spa facilities. Disappointing.
Séjour de 3 nuits en janvier 2024

10/10 – Excellent

Richard

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Rachel

Séjour de 2 nuits en novembre 2023

8/10 – Bien

Joanne

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Shona

Séjour de 1 nuit en octobre 2023

8/10 – Bien

Lilian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en septembre 2023

10/10 – Excellent

Ross

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
MTB trip
hotel was clean staff very good and restaurant the food very good
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Sandra

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The Best Time
Fantastic honeymoon trip. Food was excellent and golf was fabulous. Overall a very memorable trip and it couldn’t have been any better. Nice touch giving us a glass of Prosecco with our first meal as we were just married!
Séjour de 2 nuits en août 2023

6/10 – Acceptable

Peter

Voyage d’affaires
Points forts : Confort de la chambre
Maybe the golf is really good?
This is the most expensive hotel (yes really) I have every stayed in anywhere in the world and it is no better than a Travelodge. The service at breakfast and in the restaurant is poor and like a comedy sketch, the building and rooms are tired and the bathroom mouldy around the shower.
Séjour de 1 nuit en août 2023

10/10 – Excellent

David

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
brilliant!
Séjour de 2 nuits en août 2023

6/10 – Acceptable

John

Séjour de 2 nuits en juillet 2023

2/10 – Terrible

Brenda

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Horrid stay
Dispicable stay never a 4 star hotel….don’t let hotel.coms photos deceive you
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

John

Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Shaun

Séjour de 1 nuit en juin 2023

10/10 – Excellent

Anne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023

10/10 – Excellent

George

Séjour de 2 nuits en avril 2023

8/10 – Bien

Mary Jo

Séjour de 2 nuits en avril 2023

6/10 – Acceptable

Sarah

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The staff were really friendly and really good at their job however, the hotel itself was lacklustre. Our room was long overdue a lick of paint and the pool desperately needed retiling in places with bare patches of concrete exposed.
Mike a répondu le 11 avr. 2023
Dear Sarah,Thank you for taking the time to leave us a review, we can only apologies about the issues you have pointed out with the hotel rest assured we are doing our utmost improve the standards, unfortunately this does take time, we do hope that you will come and see us again in the future.

10/10 – Excellent

Scott

Séjour de 1 nuit en janvier 2023

10/10 – Excellent

Vikki

Séjour de 1 nuit en janvier 2023

6/10 – Acceptable

Colin

Voyage en famille
Points forts : Propreté
Leisure stay
Check in was smooth. Rooms were ok, bathroom was abit tired looking. Pillows and matress were bit uncomfortable Service at dinner was poor. Wrong orders, 10mins between 1st main and last main. 1 main wasnt that hot. Long wait for deserts.
Séjour de 1 nuit en décembre 2022

2/10 – Terrible

Bianca

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The images are deceiving. The property is extremely dated, dirty and smells terrible. Our bedding literally smelt like putrid sweat. The property is not in a remote setting, it is in fact on a busy main road. When we arrived, we were placed in what felt like the basement with windows that were feet away from the busy road, certainly not worth what we paid, which was exorbitant! After complaining, we were put on the golf side of the building, and on the first floor, where our bedding and hallways smelt awful. There was mould growing in the bathroom on the walls and ceiling, some sort of cream or gel from the previous occupants had not even been wiped off the walls, nor their hair vacuumed or wiped off the sink. This is the worst misrepresentation of a hotel I have ever seen in my numerous years of using Expedia and travelling to numerous countries. To see images, find my Google review.
Séjour de 1 nuit en décembre 2022

10/10 – Excellent

Maree

Points forts : Service et personnel, commodités et état et installations de l’hébergement.

10/10 – Excellent

Elaine

Séjour de 1 nuit en novembre 2022
Siann Reid, General Manager a répondu le 24 déc. 2022
Hi Elaine,Thank you for staying and for sharing your review. I am pleased you had a great stay, and look forward to welcoming you again in the future.

8/10 – Bien

Lynn

Points forts : Propreté, service et personnel et confort de la chambre.
Great staff but hotel showing it’s age.
Excellence service and staff very helpful. Hotel is defo starting to show its age. Needs a good bit work done.Rooms comfortable but old fashioned and the bathrooms a bit grubby. The spa was a nice to chill for a few hrs in the pool and sauna. Breakfast was good with plenty of choice. Drinks in the bar are quite expensive, around £7.50 for a pint. Not much around the hotel. You will need a car to get about. We did walk along the river to Peebles but it took around an hr and was about 3.5 miles. The hotel has lots of refugees living there. We won’t return but we don’t usually do the same hotel twice anyway.
Séjour de 2 nuits en novembre 2022
Siann Reid, General Manager a répondu le 24 déc. 2022
Hi Lynn,Thank you for staying with us and for sharing your feedback. I am pleased that overall, you had a pleasant stay and found the service to be excellent. I am sorry that you found our drink prices to be expensive. I hope we can welcome you back again in the future.

10/10 – Excellent

Janet

Séjour de 1 nuit en novembre 2022
Siann Reid, General Manager a répondu le 24 déc. 2022
Hi Janet,Thank you for sharing your feedback. I am pleased that you had an enjoyable stay and I hope I can welcome you again in the very near future.

10/10 – Excellent

Emma

Séjour de 2 nuits en novembre 2022
Siann Reid, General Manager a répondu le 24 déc. 2022
Hi Emma,Thank you for visiting and for haring your positive feedback. I am really pleased you had an enjoyable visit and I look forward to welcoming you back in the future.

8/10 – Bien

Ian

Points forts : Propreté, service et personnel
Nice hotel in good location
Stopped over for 1 night to meet friends in Peebles. We have been coming here for many years. Nice hotel, staff also very nice. Only one complaint was that my room was pretty cold and the room heater is not adequate as the rooms are quite big. Will definitely be back though.
Séjour de 1 nuit en novembre 2022
Siann Reid, General Manager a répondu le 24 déc. 2022
Hi Ian,Thank you for staying with us and for providing your feedback. I am pleased you had a good stay, but very sorry if there was a problem with the heating in your room. I will have our maintenance team investigate this. I hope we can welcome you again in the future.

8/10 – Bien

Stuart

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Fair price at this time of year
Hotel is a bit dated but service is good and at this time of year the cost of a room is very good.
Séjour de 2 nuits en novembre 2022
Siann Reid, General Manager a répondu le 24 déc. 2022
Hi Stuart,Thank you for staying and sharing your review. I am pleased that you found your stay to offer value for money, and that you received good service from our team. We hope to see you again soon.

10/10 – Excellent

Linda

Séjour de 1 nuit en novembre 2022
Siann Reid, General Manager a répondu le 24 déc. 2022
Hi Linda,Thank you for staying and for sharing your positive review. We hope to welcome you again for another enjoyable visit.

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Good locations but needs renovating
Ok stay for business, nice quiet location next to the river tweed. Hotel was dated but fairly clean. Needs some money spending on it. Drink prices are far too high. WiFi is average Radiator in room is old and didn’t work very well.
Séjour de 3 nuits en novembre 2022
Siann Reid, General Manager a répondu le 13 nov. 2022
Hi,Thanks for staying and for sharing your feedback. Please be assured your comments will be taken on board and necessary actions for improvement will be implemented.I hope to welcome you again soon.

10/10 – Excellent

Antony

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2022
Siann Reid, General Manager a répondu le 13 nov. 2022
Thanks for visiting and sharing your 10/10 review. I am delighted you had a great stay and hope to see you again in the future.

4/10 – Médiocre

Diane

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Food was expensive, I was actually sick after breakfast and left the table early. Had the Vegan breakfast and usually have the constitution of a bull.
Séjour de 1 nuit en novembre 2022
Siann Reid, General Manager a répondu le 13 nov. 2022
Hi Diane,Thanks for visiting. I am sorry to hear you did not enjoy our vegan breakfast. I hope to see you again in the near future.

8/10 – Bien

Rob

Séjour de 1 nuit en octobre 2022
Siann Reid, General Manager a répondu le 13 nov. 2022
Hi Rob, Thanks for visiting and sharing your feedback. I am pleased it was a positive experience and hope to see you again soon.

8/10 – Bien

Mel

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel
Séjour de 1 nuit en octobre 2022
Siann Reid, General Manager a répondu le 13 nov. 2022
Hi Mel,Thank you for sharing your feedback, I am pleased that you enjoyed your stay with us and hope to see you again soon!

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel will benefit from a little update
Front of house staff was great there has been confusion with my booking and they sorted it out very politely. The room shows ittle signs of wear - dented walls, damp ceiling in the bathroom. We were in the room for family of 4, the added beds are very saggy but ok for kids. We love the water fountain with both sparkling and normal spring water.
Séjour de 1 nuit en octobre 2022
Siann Reid, General Manager a répondu le 13 nov. 2022
Thanks for sharing your feedback! I hope to welcome you again in the future.

6/10 – Acceptable

Colin

Points forts : Propreté, confort de la chambre
Points faibles : État et installations de l’hébergement
Mixed experience
Hotel was a bit tired. Some holes in walls, bits missing from the shower controls( which didn't seem to reduce temperature). Didn't seem to use enough local produce and their didn't seem to be enough staff at any time with staff having to double up from reception to serving breakfast. Spa staff and spa were excellent and gym / pool were good. However, the hotel just needs a bit tlc and some more staff. Breakfast was average which made us decide to have dinner in Peebles ( Crown Hotel food was excellent). Overall a mixed experience and we might try elsewhere next time.
Séjour de 2 nuits en octobre 2022
Siann Reid, General Manager a répondu le 13 nov. 2022
Hi Colin,Thank you for staying and sharing your experience. I am pleased that there were many positives from your visit, although I must apologise if staffing issues caused any disappointment to your stay. I hope to welcome you again soon.

4/10 – Médiocre

James

Points faibles : Service et personnel, confort de la chambre
Won’t be back!
Very disappointed in our stay. The bedroom was very ‘tired’ with dirty marks on the walls and ink stains in the arm of the sofa! Dinner on the first night was very nice and served promptly however things went quickly downhill from there. After ordering the full cooked breakfast (which the waiter said was an easy option) we then waited 35 minutes to be served and it was only after I questioned a member if staff that it was actually served. Dinner service on the 2nd night was a complete fiasco. We sat down at our table at 7.45 and ordered food and wine! At 8.35 I had to go to the desk and ask where our food was. The reason for the delay was given as….well you didn’t order a starter!! Finally got our food at 8.45 and the bottle of wine we had ordered was then complimentary! Then to crown it all the bar had ran out of our favourite liqueurs!! Breakfast on the last morning was very nice and served promptly by the lovely Housekeeper/Server Carol who was so pleasant and helpful…she is a great asset to the hotel!
Séjour de 2 nuits en octobre 2022
Siann Reid, General Manager a répondu le 13 nov. 2022
Hi,Thank you for sharing your review. I am pleased we have also had the opportunity to discuss this directly and I look forward to seeing you again in the near future.

10/10 – Excellent

PoLing

Séjour de 1 nuit en octobre 2022
Siann Reid, General Manager a répondu le 13 nov. 2022
Hi PoLing,Thank you for visiting and sharing your feedback. I am delighted it was a pleasant stay and I look forward to seeing you again soon.

4/10 – Médiocre

Jess

Séjour de 1 nuit en septembre 2022
Siann Reid, General Manager a répondu le 13 nov. 2022
Thanke for sharing your feedback. I hope to welcome you back in the near future

10/10 – Excellent

Lisa

Séjour de 1 nuit en septembre 2022

8/10 – Bien

norman

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en septembre 2022