Lobby sitting area

Reviews of Yes O'Tel Pattaya By Benya

3 out of 5
Yes O'Tel Pattaya By Benya
111/299 M.10, Soi Buakhao,South Pattaya, Pattaya, Chonburi

Reviews

6.2
Rating 10 - Excellent. 18 out of 143 reviews" "
Rating 8 - Good. 40 out of 143 reviews" "
Rating 6 - Okay. 45 out of 143 reviews" "
Rating 4 - Poor. 21 out of 143 reviews" "
Rating 2 - Terrible. 19 out of 143 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

7.2/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Jean

Stayed 1 night in Mar 2020
Response from Benya Reservations on May 2, 2020
Dear Valued Guest, First of all, we would like to thank you for choosing Yes O’tel By Benya to your stay. Thank you for rating us during your recent stay. We value your feedback. We hope to see you again in your next holiday in Pattaya. Sincerely, (Ria) Benya Reservations Benya Company Limited on behalf of Yes O'tel Pattaya By Benya

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doesn’t look anything like pics
Really run down and dirty hotel. Moody receptionist. Lift is VERY noisy, unfortunately my room was next to it and could hear it all night. Bed sheets dirty and full of stains. Only good thing about this place was the price
Stayed 2 nights in Mar 2020
Response from Benya Company Limited on Mar 17, 2020
Dear Valued Guest, First of all, we would like to thank you for choosing to stay at Yes O’tel By Benya. We are sorry to hear that you did not have a positive experience during your stay in our hotel. All the issues you have experienced are being noted and we will look into it to make sure it won't happen again. Sincerely, (Ria)Benya Company Limited 17 Mar 2020

8/10 Good

Verified traveller

Pool was very dirty. The girl at the front desk looked very angry all the time. Overall the price was great and more than served the purpose.
Stayed 1 night in Feb 2020
Response from Yes O'tel By Benya | Benya Company Limited on Feb 27, 2020
Dear Valued Guest, First of all, we would like to thank you for choosing to stay at Yes O’tel By Benya. “Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.” We will use the feedback to make us better and to ensure this doesn’t happen again.” Sincerely, Yes O'tel By Benya | Benya Company Limited 27 Feb 2020

10/10 Excellent

BARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Great staff. Very friendly
Stayed 4 nights in Dec 2019
Response from Benya Group on Jan 31, 2020
Dear Valued Guest, Greetings from Yes O’tel Pattaya By Benya!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here as a stopover before flying to Phuket. Hotel arranged early morning taxi for us.
Stayed 1 night in Dec 2019
Response from Benya Group on Jan 31, 2020
Dear Valued Guest, Greetings from Yes O’tel Pattaya By Benya!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOTHER. sleep on the streets. It’s cleaner!
Dirtiest scummiest place I have ever had the misfortune to stay in. Unwelcoming. Disgustingly dirty with bedding that’s too small and dubious stains on. Filth everywhere and sleeping on concrete describes the bed comfort. Sort of place I would expect to be rented by the hour! TOP TOP. DON’T GO HERE!
Stayed 1 night in Dec 2019
Response from Benya Group on Jan 31, 2020
Dear Valued Guest, Greetings from Yes O’tel Pattaya By Benya!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugh
What can I say, the room was in poor condition, cleaning was bad, the workers not too polite, hard pillows, etc In essence not a good place to stay for too long.
Stayed 21 nights in Nov 2019
Response from Benya Group on Jan 31, 2020
Dear Valued Guest, Greetings from Yes O’tel Pattaya By Benya!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2019
Response from Benya Reservation Group on Nov 29, 2019
Dear Valued Guest, Greetings from Yes O’Tel Pattaya By Benya!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

10/10 Excellent

BARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pattaya
This hotel was perfect for my budget.,,,friendly staff...it’s about.5 mile from Walking Street.
Stayed 1 night in Aug 2019
Response from YES O TEL /BENYA TEAM on Aug 23, 2019
Thank you very much . ;) we hope you come back to stay at yes o'tel again ;)

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from YES O TEL /BENYA TEAM on Aug 23, 2019
Thank you very much ;)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception and cleaning are of the highest standard. Very polite and helpful at all times. Rooms are cleaned and replenished daily to a high standard. As with all hotels in Thailand, room furniture may be a little tired, but this is this the case with all hotels and no reflection on Yes 0’Tel. Will be staying again soon.
Stayed 9 nights in Jun 2019
Response from YES O TEL on Jul 5, 2019
Thank you very much for your feed back, we hope that you will return to stay at yes 'o tel again.

8/10 Good

Verified traveller

Stayed 9 nights in May 2019
Response from YES O TEL on Jul 5, 2019
Thank you ,

8/10 Good

Y.Shanthi

Liked: Staff & service, property conditions & facilities, room comfort
Main city place hotel
Amazing place and great value of money 💰
Stayed 2 nights in Apr 2019
Response from Benya Group on May 1, 2019
Dear Shanti, First of all we would like to thank you for choosing Yes O’tel By Benya to your stay. We are glad that you enjoyed your stay and looking forward having you again as a guest in our hotel. Sincerely, Benya Group

2/10 Terrible

Nilubon

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Benya Group on Apr 23, 2019
Dear Nilubon, First of all we would like to thank you for choosing to stay at Yes O’tel By Benya. Thanks for sharing your feedback. Sincerely, Benya Group

6/10 Okay

Sohail

Liked: Cleanliness, room comfort
Overall ok but not look what you expected. And swimming pool wasn’t work hotel manegment should mension ok for location
Stayed 4 nights in Feb 2019
Response from Benya on Feb 15, 2019
Dear Valued Guest, Thank you for your feedback, Now we try to fix the swimming pool as well

2/10 Terrible

Michael Steen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Benya Group on Jan 2, 2019
Dear Michael, Thank you for staying with us and your feedback, We will try to proved our service to be the best as we can.

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2018
Response from Benya Management on Dec 7, 2018
Dear Valued Guest Thank you to stay with us and we hope to see you again soon.

8/10 Good

Keith, England

Liked: Cleanliness, staff & service, room comfort
Had a nice stay , rooms were a bit noisy at times from the Pubs and Venues next door.
Stayed 16 nights in Oct 2018
Response from YES O TEL on Nov 7, 2018
Thank you very much , i hope you come back to stay at yes o'tel again:) Benya Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and good location
Stayed 7 nights in Jul 2018
Response from Benya Group on Apr 23, 2019
Dear Valued Guest, First of all we would like to thank you for choosing Yes O’tel By Benya to your stay. We are glad to hear that our service and staff met your standards and expectations. Sincerely, Benya Group

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Good property
Friendly staff and everything I wanted like food, massage, bars, laundry, pharmacy all right near hotel. I stayed longer and they gave me great price for another week. I am picky but had no problems here. Area very safe. Highly recommend this property.
Stayed 5 nights in Jun 2018
Response from Benya Team on Jul 2, 2018
Dear Valued Guest Thank you for your feedback, We hope to see you again

10/10 Excellent

yad, pattaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding experience we had with this hotel Very good staff and budget friendly hotel
Stayed 3 nights in Mar 2018
Response from Benya Team on Apr 23, 2018
Thank you for your stay with us and your feedback. We hope we will see you again for the next holiday

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Power out
Poor services

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Did not stay- walked out after two minutes in the
in the hotel and did not accept the offer of a choice of rooms. My overall message is DO NOT STAY IN THIS HOTEL.

2/10 Terrible

Barry, (UK) but living in Prasat, Surin Region, Thailand.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Bad Hotel.
Enough parking for only 4 cars and there are 45 rooms. Reception/Lobby: Filthy. Service: Terrible. Room: Smelly. No Restaurant, No Coffee Bar, No Sauna, No Satellite TV, but Hotels.com site says yes to all these. Recommendation: Nil.

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best location at great pricing and clean room.
was great. i like my overall stay at this hotel. highly recomnneded.

4/10 Poor

john, Liverpool

Disliked: Staff & service, property conditions & facilities
Do not go to this hotel
It was sold as a 1400thb hotel much reduced to just under 600 thb it was not a 1400 night hotel at all the entrance had 2 beaten up sofas in it where family of the staff slept making it unslighlty the pool was tiny and i never used it or saw anyone else the WiFi was not connecting 99% of the time the bed was OK but it had a light shade fabric headboard heavily stained bizarrely the shower was 8 foot off the ground so had to stand on a chair to change temperature no safe in the room worried that i heard a resident claim 500usd had been stolen from his room and they left. Would not go back staff were not really interested also public toilet in reception was filthy

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Definately for the budget minded person. Room was clean a bit outdated, linen was poor & shower not so good.

6/10 Okay

BD, Australia

Disliked: Cleanliness, property conditions & facilities
Pay for what you get
Old style hotel so don't expect anything fancy . Room was ok but at least very quiet . Pool was a joke in the foyer - more like a wishing well .Staff were nice so for the money I paid I would go back .

4/10 Poor

David, Manchester, England

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poor Standard Hotel
Reception very dirty and dusty, reception slept on the sofa with child who was disinterested in anything! She asked everyday do you want room cleaned! Instead of just doing it! The lift had cracked tiles on the floor which felt unsafe with a note saying no more than two persons, the swimming pool was full of debris. The room was ok to be fair. But I would not recommend this place to anyone AVOID

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
1 star hotel condition, messy lobby &pool
Hotel condition should be one star with old faded stuffs & facilities... Suprising that after room cleaning service but in the end came with dirty bed sheet &pillow sheet. Can't believe Staffs laydown & sleeping in sofa of lobby during daylight. Unsecured reception . Basically will not back thia hotel next time.

6/10 Okay

stanley, melbourne

Liked: Cleanliness, room comfort
Disliked: Staff & service
stay was comfortable but a little on the expensive side for what you got

8/10 Good

james

Liked: Cleanliness, staff & service, room comfort
Hard to find it but worth it
Surprisingly new and clean, several blocks from Pattaya Beach, but that explains the low price. Includes a pool. Friendly staff. James

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a revamp
Hotel was comfortable but in need of a revamp.

2/10 Terrible

khawaja, Pakistan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst of all my Thailand trip
Stay was the worst of all time there bathroom ankle high water blockage was there at the time of shower no one knows how to speak English staff was not friendly at all .

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a nice, modern, hotel. The pool is on the ground floor, open air, but with a ceiling, basically next to the lobby, but hey, you don't stay on Soi Buakhao to sit by a pool all day!

6/10 Okay

Yau

8/10 Good

V S A N RAJU, HYDERABAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good budget hotel.
Most pleasant stay, and it was close to most of the areas we were planning to visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Rooms are ok
The location is ok and rooms are not bad... but hotel is old

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel is old and the pics online do not accurately depic the condition or location of the hotel.

8/10 Good

Phil, England

Liked: Cleanliness, staff & service, room comfort
Great budget hotel
Nice big clean room with decent aircon and a big fridge. Service from staff was outstanding. Location was good for what I required, pool was the only let down. Its small, covered (no sun) and located next to reception so not ideal and I never used it. Would stay here again for sure.

8/10 Good

Verified traveller

Liked: Cleanliness
When looking on google maps some hotel miles away come up, after realizing I was in the wrong place . A phone all set me straight and I was able to find where I was going

2/10 Terrible

Ray, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have ever stayed in, filthy.
Terrible. Ok where shall I start. Got to my room only to find hair and two spiders in on my bed sheet. There was hairs on the pillowcases, bed sheet, duvet cover, all over the floor, in the bathroom. The bedding had stains all over it and it smelled of sweat. The toilet had faeces stains in the bowl, the bathroom floor was visibly grimy and the room had lots of spiders around the place. The view either overlooks the noisy road or the wasteland at the rear (which has rubbish dumped there). The wifi hardly ever worked. The staff are so unfriendly and one of the receptionist s brings her baby to work in a cot and doesn't see, s to care. The surrounding area is disgusting, dirty smelly streets, lots of street women trying to call you as you walk to and from the hotel even in the day time. Mostly older western men frequent this area using rooms in hotels like these for doing their dirty business. I complained several times and wasn't taken seriously. Had nowhere else to go and they wouldn't change my room or refund my money. Avoid this hotel like the plague.

6/10 Okay

Verified traveller

average
average

2/10 Terrible

phil, bolton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
super dooper bad otel

2/10 Terrible

phil, bolton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
superbad otel
my friend got there 2 weeks before me and said i would not be happy. so i printed off the photos from the website which prompted me and my 2 friends to book. the reception staff thought it was hilarious. no 32" flat sceen tv just somthing from the seventies, no hot water, yes there was a safe but it wasn't fixed to anything, you could pick it up and walk out the room with it. the rooms nearly got cleaned/sheets changed everyday by some big fat guy who definetly didnt want to be there. very disasitisfied with service. superbad hotel

8/10 Good

Ian, Mississauga

Liked: Staff & service
Friendly service
Excellent people, friendly service and very well located

10/10 Excellent

Akshay, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little place
Good location, very helpful staff and 10 minutes walk from walking street...everything I had hoped for!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location to shopping and market
We had a pleasant stay in this hotel before we go to Bangkok. Would book again. Friendly stuff.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
very good for that price
had a good deal and would book again for that price. Good location to shopping and restaurants.