Steam room

Reviews of Novotel Andorra

4 out of 5
Novotel Andorra
Carrer Prat de la Creu, 14, Andorra la Vella

Reviews

8.4

Very good

Rating 10 - Excellent. 247 out of 654 reviews" "
Rating 8 - Good. 297 out of 654 reviews" "
Rating 6 - Okay. 75 out of 654 reviews" "
Rating 4 - Poor. 23 out of 654 reviews" "
Rating 2 - Terrible. 12 out of 654 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Alfredo Jose

Stayed 2 nights in Aug 2023

6/10 Okay

Tanya

Travelled with family
Liked: Amenities
Older property and did not consider this a 4 star hotel. Breakfast was nice however coffee was awful.
Stayed 2 nights in Nov 2023
Response from Miss on Nov 21, 2023
Dear Tanya,Thank you for your feedback. We truly value our guests' feedback because through their point of view, we can reference opportunities for improvement in providing our guests with memorable experiences. As a company focused on total guest satisfaction, we are saddened to know that your expectations were not met as we would have liked. Please receive our sincerest apologies for the inconvenience and perception you had while staying at our hotel. Sincerely,Daniela Barbosa

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel is always a reliable option. I’m glad they are all over the world.
Stayed 1 night in Sep 2023
Response from Miss on Sep 21, 2023
Dear Miss Patricia,Thank you very much for trusting in Novotel and mainly Novotel Andorra.We hope you enjoyed a pleasant stay during your visit to Andorra.It was a pleasure for us to receive you and we hope to greet you again on another occasion.Kind RegardsDaniela Barbosa

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A day in Andorra.
We had a nice stay in Novotel. It’s easy walking distance to the centre. Room was comfortable with a good shower. Buffet dinner and breakfast was nice. Only negative was that the car parking is very expensive . We are travelling around the world and have never pid so much for parking.
Stayed 2 nights in Jul 2023
Response from Miss on Aug 17, 2023
Dear Elisabeth,Thank you for choosing Novotel for your stay in Andorra. We hope your stay was pleasant and met your expectations.Regarding the parking we inform you, that the rate we apply is within the average prices applied by hotels in the area with the same category.Thank you for sharing your experience with us, and we look forwaar to welcome you in the next opportunity.Best regards.Daniela Barbosa

10/10 Excellent

Marouane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 2 nights in Nov 2022
Response from Manuel Robles on Nov 29, 2022
¡Saber que tuvo unas gratas vacaciones es un motivo para sentirnos felices. ¡Le esperamos en su próxima visita...

10/10 Excellent

Maria T.S.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly and helpful
The hotel os perfectly centred between the old and new part of town. A nice pool and gym just next door shared with 3 other hotels that belong to the same hotel group. The room was great, enough apace for myself and 2 daughters. It is on the older side with beige tiling but well maintained. The bath in which you need to shower too, didn't drain well and the hairdryer had seen better days. The service and cleanliness however were superb. Buffet style breakfast, lunch and dinner were okay. Much, much appreciated the help and option for celiacs with Gf bread organized each day! All other allergents clearly noted by each food. The coffee from the machine was not great but understandable as waiters were always busy cleaning up and running round. All in all a great, lovely and well-run hotel with helpful and friendly staff
Stayed 2 nights in Aug 2022
Response from Manuel Robles on Aug 31, 2022
Dear Customer:Thank you very much for sharing your experience in our hotel with everyone, it is a pleasure that the treatment of our people, our facilities and our service were able to surprise you and exceed your expectations. We hope to greet you again soon!

6/10 Okay

Carl

Business traveller
Liked: Cleanliness, staff & service
Spa not open
We booked this hotel because of the pool and spa, but it was closed. Hotel staff nice, but rooms need some level up to do.
Stayed 3 nights in Nov 2021
Response from Manuel Robles on Apr 27, 2022
Thank you for your comment. We really value the opinion of our guests because through their point of view, we can take as a reference the opportunities for improvement when it comes to providing our visitors with memorable experiences. As a company focused on the total satisfaction of our guests, we are saddened to know that your expectations were not met as we would have liked. Please accept our sincerest apologies for the inconvenience and perception you had while staying at our hotel.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Phil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good; the "Buffet Cafe" is very nice and convenient for breakfast - though good and convenient for dinner, there are plenty of places nearby that offer good food at competitive prices. If WiFi connectivity is "important", this is not the hotel for you; in-room connectivity (we were on the 6th floor) is poor and lacks the power to do much, once connected. The staff is pleasant and helpful.
Stayed 5 nights in Sep 2021
Response from Manuel Robles on Sep 14, 2021
Dear Customer, Receive a cordial greeting on behalf of all the staff who work at Prestigi Hotels. We thank you for sharing your pleasant experience at our hotel, we are glad to know that you enjoyed your stay. We are delighted that we have exceeded your expectations and on your behalf we will congratulate all the staff who were in charge of making your days at our hotel even more enjoyable. Thank you again for choosing us and we look forward to seeing you soon!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families.
Greay family experience. Spa and pool as located inside Mercur hotel but that wasn't a problem. Is just steps away. Parking on site, for about the same price as city parking.
Stayed 3 nights in Jul 2021
Response from Manuel Robles on Jul 27, 2021
Benvolgut client. Salutacions des de Prestigi Hotels! Moltes gràcies per triar-nos. Proporcionar una experiència i estada excel·lent és la nostra raó de ser. Gràcies per les amables paraules sobre l'hotel. De fet, estem feliços de saber que ha estat a gust a casa nostra. Esperem poder donar-li la benvinguda de nou i poder brindar amb els millors serveis i atenció en tot moment. Un Cordial Salutació.

8/10 Good

Shabtay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly hotel staff. Nice and clean. Wifi not consistent, cuts out frequently.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient and very friendly staff.
Stayed 1 night in Nov 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel for Andorra
Overall very good experience as no issue is indicative of a well oiled machine. Good location, the hard materials; bed, room, restroom, amenities were all very good. Check in took a bit longer than expected but nothing too outrageous. Only thing is power somehow fried my Converter that’s been with me for a long time. No idea what caused it but might want to check voltage on your electronic set up to make sure same doesn’t happen to you. Check out was fine, except took longer than expected because was again waiting for lengthy check in to complete. Other than these very minor things, it was very pleasant.
Stayed 1 night in Oct 2019

8/10 Good

David, Annandale, VA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed this hotel in the heart on Andorra. The rooms were nice and we had a great view of the river in the city center. The breakfast was extensive and a great start to the morning. I would stay here again.
Stayed 1 night in Sep 2019

8/10 Good

gsikez

Travelled with family
Liked: Cleanliness, staff & service, amenities
Parking at hotel was full, swimming pool in another hotel and indoors so was disappointed. 2 lifts, 1 was out of order which was a nightmare as it was so busy. Room was clean and comfortable and location was good. Staff were friendly.
Stayed 1 night in Jun 2019

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities
Escape from Barcelona and crowds
Relaxed break during summer
Stayed 2 nights in May 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andorra la Vella!
Absolutely terrific location and wonderful staff, too.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well Located in the city center. Rooms are Spacious . the Breakfast is very good
Stayed 2 nights in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

michael

Liked: Cleanliness, staff & service
Business Trip
The air conditioning was not working effectively but the hotel was fine
Stayed 1 night in May 2019
Response from Maxi Guaglianone on May 30, 2019
Dear Michael: Thank you for choosing us and for leave your review. We are going to send your comments to the concerning Departments. Best regards.

8/10 Good

Jd, Miami, USA

Travelled with family
Liked: Cleanliness, staff & service
Excellent location, walking distance to duty free shops. Parking is a bit expensive for night.
Stayed 1 night in Jan 2019
Response from Maxi Guaglianone on Jan 10, 2019
Dear Customer: Thank you for haven chosing us and for share your nice review. We are pleased to know did you liked the location. About the price of the parking we understand that it is appropriate for a four star hotel located in the Center of the Capitol. We hope to see you again very soon. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel can be more enhanced
It was ok hotel is located in the center of the the city
Stayed 3 nights in Sep 2018

10/10 Excellent

Stuart

Brilliant central location
Very central location, walking distance to duty free shops. Overnight parking 20 euros. Worst bed ever, like sleeping on a jelly
Stayed 1 night in Aug 2018

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great hotel, but the pool is in a different building. Parking was also a bit expensive for the night. Location was perfect.
Stayed 1 night in Jul 2018
Response from Maxi Guaglianone on Aug 16, 2018
Dear Carlos: Thank you for choosing us and for your kind review. We are looking forward to welcoming you soon here in our Novotel Andorra. Best regards.

8/10 Good

Eleena

Liked: Cleanliness, staff & service
A little worn out.
Typical Novotel but this property maybe needs some upgrading.
Stayed 2 nights in Jan 2018
Response from natalia/comercial on Feb 8, 2018
Thank you very much for choosing our hotel as host to your previous holidays.

8/10 Good

Ramon, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close toe hopping area
Only for one night, better to include dinner and breakfast as it is expensive, more than any places in Spain or France where we have been.

6/10 Okay

max, New Jersey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Its ok for one night
Well, front desk is terrible not kidding so slow and unprofessional. You need pasports to check in kids so if you don't have it you in trouble. We waited for like 30 min with one person ahead of us. One person behind the counter and manager didn't care that we waiting. Room was clean but outdated. Pool and spa next door at another hotel. Novotel you can do better for €100 a night. Definitely not 4 star hotel. We traveled around the world you can do a lot better. Good location but but €20 parking is insane.

8/10 Good

alan, spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a meet with my daughter
i have stayed here many times. at this time of the yaer there are many cheaper deals but the garage is easy to access and this was important as my daughter and friend were meeting with me. it is a good hotel, the menus are good and the bar reasonable

6/10 Okay

hagay, Frankfurt

Disliked: Staff & service
i expected more
when we came there was only one person handling checking in, there was a long line but the other staff members did not help out. Internet connection is very bad at the hotel and slow. breakfast was big but quality not so much. on the plus side the room was big, comfortable and with nice view.

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Really bad treatment by hotel staff
When arrived at the hotel we were told that they had not received the booking from expedia. The receptionist told me in a way that made feel if I was asking to stay at the hotel for free!!!!, that it was my problem and that I should resolve this with expedia. and, if they had not received the confirmation by next morning they would charge me again. I then called expedia to try resolving this issue. However, expedia's customer service put me on hold for about 15 minutes (at GBP2.00/minute) at which time I decided to hang up and wait until the next morning to take this with my credit card insurance. Fortunately, the next morning the hotel staff confirmed that they had received the booking confirmation. However, I WASTED ABOUT GBP30.00 TRYING TO RESOLVE EXPEDIA'S AND NOVOTEL'S INHABILITY TO DO THEIR JOBS PROPERLY!!!!

8/10 Good

Michael, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location close to everything.
Good hotel in the heart of Andorra La Vella. Pool good, although quite cold and a bit on the small side. Welcome after a long drive though. Roof top golf was an added bonus with great views. Staff friendly and car park convenient.

10/10 Excellent

Superman Tyler

Liked: Cleanliness, staff & service, room comfort
Single Student Adventure
I traveled to Andorra for the weekend from Barcelona. The hotel staff was very friendly and welcoming. I was fortunate to have a room on the top floor which provided a spectacular view of the city and mountains. The room comes with complimentary coffee and tea. The tea was nice, and I had made all that was provided in the room (2 tea bags). I went to ask reception if I could have some more however, all that was mentioned was that there was a two tea bag per day limit. I would have gladly purchased more from them if it was offered (but it wasn't). So, I went to a nearby cafe. I would definitely stay here again.

8/10 Good

alan, spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
get some cheap duty free.
enjoy staying in novotel when i can afford it.food good quality but is buffet.never have any complaints. use it when passing thru.going thru andorre to normandie is more fun than spain via bordeaux or girona cutting across to poitiers. nothing much for small children but comfy beds.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Andrew

Liked: Cleanliness

6/10 Okay

Verified traveller

Location was the let-down
Perfectly functional brand hotel - you know what you will get, and regrettably this includes expensive parking which is a theme of the last two Novotels stayed at. Miscalculated on this location - which is our fault and not the hotel's obviously. This area is not about mountain scenery but all about shopping. Andorra is sadly just a commercialised mountain pass with people who all seem to look a bit unhappy despite the sun and snow and paying minimal taxes (reminded me of Luxemburg). We would have been better to stay higher near the French border in a small ski village, or remain in Spain and cross over further West.

8/10 Good

JF, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
Superby location with easy access to the old town, shopping areas and Caldea spa. Rooms are clean and check0in was very efficient.

8/10 Good

Mario, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable, Greatly Located and Fair Price
The hotel is conveniently located near to the main shopping street and near to restaurants. The buffet after 8:00PM was nice (not included). The hotel is not new but rooms are very well and are not small. Toilet is separated from bath which is nice. The only con was the speed of the internet which was a bit slow.

8/10 Good

mo, nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Fantastic location. Nice property. very clean rooms. buffet breakfast extra $ but worth it

8/10 Good

ccaux, London

Liked: Cleanliness, room comfort
Good location
The rooms are a little bit dated but clean and the location is excellent. Checkin is extremely slow but friendly staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central hotel, access to crazy golf on the roof !
Good hotel with access to shops etc. Enjoyable use of pool and crazy golf on the roof !

8/10 Good

becky, cary, il

Liked: Staff & service
sufficient and close to sights
rooms are small as in europe but young women at desk was very helpful!

10/10 Excellent

Denise, France

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel
An excellent hotel in a central position of Andorra la Vella. Good value overnight stay as was the breakfast. It was a shame that the female on reception when we arrived was occupied for 10 minutes with another call and kept us standing waiting. Then she attended to us with no apology and a curt manner. Other staff were smiling and courteous.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort