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Reviews of HECO Calais Centre - Gare

1 out of 5
HECO Calais Centre - Gare
3 Quai du Danube, Calais, Pas-de-Calais

Reviews

6.2
Rating 10 - Excellent. 89 out of 595 reviews" "
Rating 8 - Good. 171 out of 595 reviews" "
Rating 6 - Okay. 141 out of 595 reviews" "
Rating 4 - Poor. 93 out of 595 reviews" "
Rating 2 - Terrible. 101 out of 595 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

WAYNE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend to anybody, holes in wall, damp walls, mould ,leaking shower ,we ended up having to book in another hotel
Stayed 3 nights in Mar 2024

6/10 Okay

Dale

Travelled with partner
Liked: Staff & service
The receptionist was friendly upon arrival. Secure parking for only €2 per day. €0.70 per person city tax. The room was average. Ideally could do with abit of modernisation. The door handle in the bathroom was broken. The toilet seat was chipped all over the lid. The bathroom basin tap didn't get warm but the shower was okay.The window allowed alot of wind noise in through the night which made sleeping difficult. Only 1 pillow per person which wasn't ideal. Bedding had cigarette burns in several areas. Walls seemed to have some yellow staining. Signs of damp around the bathroom. Communal areas were very run down / in need of repair. To sum up , a cheap and cheerful stay. You get what you pay for. Would use again but don't expect 5* when paying 2* prices.
Stayed 1 night in Mar 2024

2/10 Terrible

Richard

Worst hotel - used towels and old litter in the room. Heater not working. They seemed to make a real effort to make it awful. Refund please
Stayed 1 night in Feb 2024

2/10 Terrible

Trudy

Stayed 1 night in Feb 2024

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
Hotel is very “tired”, it needs a thorough overhaul. Also room was small. Only 2 shower towels for 3 people and no bathmat. Shower holder was broken so we had to hold shower head while washing.
Stayed 1 night in Jan 2024

10/10 Excellent

Walid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful receptionist and staff.
Stayed 1 night in Dec 2023

2/10 Terrible

Ajay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were cockroaches in our room,showed the man at reception a video of this and he just shrugged it off. Also the power plugs did not work in the room. This place was a joke
Stayed 1 night in Nov 2023

6/10 Okay

Philip

Stayed 1 night in Oct 2023

2/10 Terrible

Amani

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad hotel
Stayed 1 night in Oct 2023

8/10 Good

Jozef

Stayed 1 night in Jul 2023

8/10 Good

Deryck

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
staff were exceptionally unhelpful and rude.
Stayed 1 night in Jun 2023

6/10 Okay

Mark

Stayed 2 nights in May 2023

4/10 Poor

Robert

Travelled with group
Disliked: Property conditions & facilities
Shabby, run down hotel that looked more like a secure psychiatric unit. Black mould in the shower, broken fittings, what looked like cigarette burns on the bed-spread.
Stayed 1 night in May 2023

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing. Place needs a lot of attention and cleanliness is below standard. Terrible bed and I had no sleep at all. Parking and location was the only great thing about it. I had a nightmare checking out at 7am and emergency number on the door was very unhelpful. Luckily my stay was for only few hours at night!
Stayed 1 night in May 2023

2/10 Terrible

Jacob

Stayed 1 night in Apr 2023

10/10 Excellent

Matthew

Stayed 1 night in Apr 2023

2/10 Terrible

Jeffery

Stayed 3 nights in Apr 2023

4/10 Poor

Chong Ping

Disliked: Cleanliness, amenities, property conditions & facilities
It is not well maintained as most reviews indicate. Price is not bad if you can put up with the flaws
Stayed 1 night in Apr 2023

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back
As usual, the service was fantastic!
Stayed 1 night in Mar 2023

10/10 Excellent

Geraldine

Stayed 1 night in Mar 2023

8/10 Good

Andrei

Liked: Staff & service
Stayed 1 night in Mar 2023

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Hotel is unmanned after 9pm and the automatic check-in didnt recognise our booking. Had to seek an alternative at 1am! Location is dodgy as well.
Stayed 1 night in Feb 2023
Response from the manager on Mar 16, 2023
Dear Philip,Thanks a lot for your feedback, still we are highly sorry for the inconveniency made through your checkin procedure with the automatic reception.By the way, did you try to contact the emergengy call number?Kind regards.

8/10 Good

Mark

Stayed 1 night in Feb 2023
Response from The manager on Mar 16, 2023
Good day,Thank you very much for your feedback.We appreciate your grade.Kind regards.

4/10 Poor

stephen

Travelled with partner
Disliked: Amenities, property conditions & facilities
Check was at 5.00 not 3.00 as stated in our booking. Self-check-in didn't work. We had to pay the taxes but this was included in our payment with Expedia
Stayed 1 night in Feb 2023

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Place is falling apart
Have been using this hotel for years but it really is well past its sell by date and needs pulling down. Our room had damp on the ceiling and the skirting was collapsing. Really strong smell of smoke / body odour throughout. We had pre booked and pre paid for breakfast but hotel refused to acknowledge that and insisted we pay again, which we refused and used the cafe at the station instead.
Stayed 1 night in Feb 2023

6/10 Okay

Dean

Stayed 1 night in Jan 2023

4/10 Poor

Joe

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were friendly and helpful. The room I was given first had a broken window so I asked to change rooms which the receptionist kindly changed for me. The walls are paper thin so if you have loud neighbors they will keep you up.
Response from ABDALLAH on Dec 25, 2022
Dear Joe,Thank you very much for your grade upon your last trip to Calais.Wish you a merry christmas.Kindly yours

4/10 Poor

Philip

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location. Bad hotel.
When we arrived the gate to the parking was locked, the buzzer seemed to go through to a different hotel because know one was at the desk. Wasn't a great start. First room our keys didn't work on the doors. Second room had a very bad smell of body odour but once I removed the top duvet it went therefore I can only assume they don't replace all the bedding? The hotel had a very strong smell of smokey bodly odour throughout which wasn't pleasent. Beds where hard and very uncomfortable, I don't think we'll be using this hotel again.
Stayed 1 night in Dec 2022

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service mindedness at Première was outstanding. I felt very welcome and taken care off. This was especially nice as I had to spend a few extra days after my motorcycle had broken down. In the end I managed to get it fixed and had the best stay in this nace place!
Stayed 1 night in Dec 2022
Response from ABDALLAH on Dec 10, 2022
Dear Anders.We are delighted to read your comments.Hope to see you again sooner.Nice trip to the south of Europe.Kindly yours.Front desk

2/10 Terrible

Thomas

Stayed 1 night in Nov 2022

2/10 Terrible

Gem

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please DO NOT BOOK THIS! I chose to sleep in my car with my two young children instead of staying in the hotel. I felt so unsafe, and felt we were safer in our car. The rooms did not appear to lock properly and reading other reviews it seems keys open more than one room. The stench of smoke was unbearable, the bedding had burns in it, there was a hole in the wall. The place felt seedy and dirty. Expedia - please take this off your platform - it does you no favours having a hotel like this booked through your site - I would think again about booking via Expedia because of this experience.
Stayed 1 night in Oct 2022

6/10 Okay

George

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Cheap but not brill
Reception closed as after 9pm, check-in not particularly easy, key card issued but no signs to say you can only gain access through a different door! Room ok but in need of refurbishment.
Stayed 1 night in Oct 2022

10/10 Excellent

Christian

Stayed 1 night in Oct 2022

6/10 Okay

guy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
hotel has declined
Stayed 1 night in Sep 2022

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down and basic
Very grubby, smelt of smoke and didn't feel very safe. Bed framed was filled with cigarette butts. Communal area was okay, although they kept the bar closed. Breakfast was basic and okay. There was certainly a reason it was cheap, but this place hasn't seen an update, repair or a lick of paint for years. Place was surprisingly quiet.
Stayed 1 night in Aug 2022

6/10 Okay

Leslie

Stayed 1 night in Aug 2022

2/10 Terrible

Marion

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just one word - DIRE!
Hotels.com, you do yourselves no favours in supporting this dreadful hotel (if that's what you could call it). If this had been our first experience of a Premiere Classe it certainly would have been the last! Our room was a small dump. Nowhere to hang clothes other than a hook in the bathroom. The stench of smoke everwhere was overwhelming. We were not given towels and when I asked for them I was met with an incredulous look and the response of "You want towels???" Hotels.com l, read this and take this disgusting excuse gor accommodation off your books. I will be writing to the CEO of the company who owns the chain to advise him the same.
Stayed 1 night in Jul 2022

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foray to Calais
My first foray to Calais after Covid lockdown was most successful. iI was made most welcome at Premiere Classe and they went to great trouble to give me a cool ground floor room. It was small but comfortable and had constant hot water. I am a little disabled, so the hotel was close to the centre and a short walk from good restaurants. There were many activities, and the surrounding area is full of towns with an interesting history. No time to be bored and of course miles of sandy beaches. Altogether Premiere Classe made my stay very pleasant. The breakfasts provided were quite good. I was able to supplement them with my dietary requirements as I'm allergic to gluten and sugars. Special thanks Nadira who stored my fromage blanc in their fridge. This was most welcome .
Stayed 7 nights in Jul 2022

2/10 Terrible

Russell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware this accommodation should be reported as below all health standards
Stayed 1 night in Jul 2022

8/10 Good

Lucille

Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unsafe in Calais
We fell through unsafe the whole stay in Calais.
Stayed 1 night in Jul 2022

8/10 Good

John

Stayed 1 night in Jun 2022

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Location location location
This is a dorm room for one person! No towels no toilet paper! The only thing it had going is the location. Bring your own everything from A to Z ! And the keys work in other doors?
Stayed 1 night in Jun 2022

6/10 Okay

Les

Disliked: Cleanliness, staff & service, property conditions & facilities
Beds a bed
To be honest, i was late in due to ferries, i was very tired, Little help from night man, press the code he kept saying, what code???, it was the 20 digit ref no. (Well not far off) after that got in. Bit grubby could do with lick of paint to freshen up. just falling into bed was alll i did, It was in the morning noticed duvet sheet could be better as well as decor. But white bed sheets were whiter than snow white SURPRISED
Stayed 1 night in May 2022

10/10 Excellent

Jennifer

Stayed 1 night in May 2022

6/10 Okay

Colin

Travelled with group
Did the job
Whilst the building is definitely in need of some desperate TLC, especially the carpets, we still had a pleasant stay and no issues in the room. Good value for money breakfast too. We’ve been staying here on and off for over a decade and will continue to do so.
Stayed 2 nights in Apr 2022

4/10 Poor

Christine

Travelled with group
Disliked: Property conditions & facilities
Cigarette smell
The place smelled of cigarettes. My friends weren't too happy as they didn't manage to sleep well because of the smell. If it is just for short term stay then this hotel is OK. But the cigarette smell even in the parking lot is too strong. Lady in the morning was great and very accommodating. Room. Appeared big on the picture but in reality is really small especially for 3 persons.
Stayed 1 night in Apr 2022

4/10 Poor

Carl

Disliked: Cleanliness, property conditions & facilities, room comfort
Very Dirty
Stayed 1 night in Feb 2022