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Reviews of Hôtel Arras Sud

Hôtel Arras Sud
4 Rue des Fleurs, Arras, Pas-de-Calais

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 122 reviews" "
Rating 8 - Good. 58 out of 122 reviews" "
Rating 6 - Okay. 20 out of 122 reviews" "
Rating 4 - Poor. 12 out of 122 reviews" "
Rating 2 - Terrible. 9 out of 122 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deividas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Jennifer on Nov 24, 2020
Bonjour, Nous vous remercions vivement pour l'excellente note attribuée à votre séjour. Au plaisir pour une prochaine réservation. Bien cordialement

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Cyril on Sep 26, 2020
Merci pour cette note nous apprécions grandement. A bientôt chez The Originals City Hotel Arras.

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Functional and comfortable budget option
We arrived relatively late and only just managed to get a room key (by luck, passing a member of staff as they were leaving). We were told we should have been sent a code to get our key, but we had not been. Beyond that slight panic, room (family room - double + 3x singles) was functional and did the job for an overnight stopover. Mattresses very comfortable and got a good night's sleep. No frills, cheap place to stay. Not recommended for a longer visit!
Stayed 1 night in Jul 2020
Response from Cyril on Sep 26, 2020
Dear thank you for your note, the codes are sent by the e-mail which you made your reservation with. They are also sent on the phone number of the reservation. We thanks you for your commentary regarding the room you slept in. Best regards.

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Clean and friendly
Clean and friendly but not the Ritz! We booked this hotel as a stop over spring a long trip. We couldn't fault the cleanliness of the room, the reception etc. and the service was good. The hotel is just a little out-dated and there are better rooms for the same price elsewhere. Could do with a makeover and it would be a cracker!
Stayed 1 night in Jul 2020

6/10 Okay

Gareth

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not bad for a stop over.
This is OK for a stop off - family room was decent size with 5 full beds but bathroom was small. No real restaurant or facilities - not that close to motorway or Arras either. There are McDonalds and supermarkets/petrol close by. We had an issue with the toilet leaking which the hotel resolved - staff were nice.
Stayed 1 night in Jan 2020

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean room, lovely breakfast and pet friendly!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed
We found this place had everything we needed. It was clean and tidy and the price was good. We didn't have the breakfast so can't comment on that. The wireless and shower were good. Overall good value and we'd stay here again.
Stayed 1 night in Jun 2019

2/10 Terrible

RicardoAlmeida, London

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have our room ready when we arrived. They had to shuffle rooms around to fit us in as the booking they had was for 1 person even though Expedia confirmation said 2 people. The room stank of cigarettes even though it was a non smoking room. Told the staff several times, in several days, about the smell but they did nothing. Had to buy my own air spray to minimize the smell. The bathroom door and wall was covered in coffee drops but again they did nothing about it. Only on the 3rd day they gave us toiletries (shampoo and body wash). None of the other days we stayed there. Absolutely pathetic hotel. They ignored every single time we mentioned something to them. Expedia should not promote this hotel at all. Disgrace.
Stayed 4 nights in Jul 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The staff was amazing, very accomodating despite the language barrier. The restaurant was rarely open but the breakfast was always fresh and ample.
Stayed 5 nights in Nov 2018

4/10 Poor

s_and_j, Scotland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First impessions - Entry lobby side glass panel had a huge crack; there was an unpleasant damp smell between the outside and internal front doors. Bathroom had a very unpleasant sewage type smell. Washhand basin tap was very loose. Bathroom generally needing renovated. There seemed to be a shortage of towels. Room lighting could be better. Reception and restaurant area were pleasant except for mismatched cutlery. Food was good. WiFi was excellent - 50Mb upload & download. Pricey for standard of accomodation.
Stayed 2 nights in Nov 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
Very comfortable and clean, staff are very helpful, great location 20 minute walk to Arras, 👍
Stayed 3 nights in Sep 2018
Response from Julien Dhayer on Nov 6, 2018
Dear, I'm glad you enjoyed your stay and find our staff helpful. Thank you for your great review. Best regards, Julien

6/10 Okay

Wayde

Liked: Cleanliness, staff & service
Canadians visit Arras and Vimy
Very friendly staff. Made us feel welcome. A bit of a walk from town (20 mins)/. Taxis are limited.
Stayed 1 night in Sep 2018

8/10 Good

mrs k l arney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karen's stop
Very convenient although limited eating places near by. Near a beautiful walk by a river. Clean apartment, great for the family.
Stayed 1 night in Aug 2018

8/10 Good

Neal

Liked: Cleanliness, staff & service, room comfort
Great for family with 3 kids!
For 3 kids it was perfect after a day of travelling. 3 singles, a double and a shower. No air-con, shower and toilet have seen better days, room was clean.
Stayed 1 night in Aug 2018

8/10 Good

A, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice simple hotel
Not an all facility 5 star but for a brief stay a great hotel, staff were very polite and helpful.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room exceptionally poor food
if you aren't hungry or prepared to go into Arras itself then this will do....clean room,comfortable mattress and decent shower. However if you must eat there bring sandwiches and crisps as the food will be a massive disappointment and the price of the cider,our error for opening it, at EURO 12.00 for a bottle that can be bought at a supermarket for just over 2 if beyond belief.....also dining staff either don't care or do not speak English... either way plenty of Gallic indifference on a scale that would have them welcomed in any Parisian eatery
Stayed 1 night in Jun 2018

4/10 Poor

Manuela, Vancouver

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel in Arras
Arrived at the quaint hotel in Arras on a VERY hot summer day. Check-in was a breeze but that was the only breeze!! The rooms were very hot with no air conditioning and when we asked the front desk for fans they said there was only one fan in The hotel and it was already being used. Asked front desk for some ice and we were refused as they said the ice was only for their restaurant use and they wouldn’t have enough. We were travelling with an 80 year old and were unaware that there was NO elevator. Finally the breakfast for 9.50 Euro was sparse and limited. The night before we told the front desk that 10 of us would have breakfast at 9:00am however when we arrived the fruit was gone, the coffee machine prepared tepid diluted watery liquid (the worst coffee we have had) and there was limited selection. There was no staff available.
Stayed 1 night in Jun 2018

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little Hotel, Comfortable rooms , Good Breakfast , 35 minute walk to main town Centre , Taxis areprox 18 euros , cheaper if you book a return.

8/10 Good

Mr joselito

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Sheelagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Google map link on booking incorrect making location difficult to find. Nearby restaurant as recommended by staff excellent in food, welcome and service.
Stayed 1 night in Oct 2017

8/10 Good

GEB, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for money and location suited me.
Good Value for money and location suited me. Free WIFI worked well and was good speed.
Stayed 3 nights in Oct 2017

4/10 Poor

David

Disliked: Staff & service, room comfort
Give this hotel a pass.
Room was amazingly small. No staff around after 8 p.m. We had the misfortune of bieng on the ground floor. People directly above us were very active all night long while the room on the third floor above hosted a party with spit and cigarette butts covering a vehicle parked outside our window. I would have parked there given the opportunity. Very glad it wasn't my car which was abused.
Stayed 1 night in Oct 2017

2/10 Terrible

danz, arras

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
first night
would not go back
Stayed 1 night in Aug 2017

8/10 Good

Sharpy, Reading, UK

Liked: Cleanliness, staff & service
Good basic hotel
Did the job nicely. Basic and clean for short stay.
Stayed 2 nights in Aug 2017

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and quiet on outskirts of city
We only stayed one night. Hotel on outskirts of city so easy access to main roads and was close to Wellington Tunnels which we visited. Parking in city centre free in evening. Hotel has no elevator and rooms are small but it was clean, comfortable and quiet.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but
Hotel was off wooden construction so quite noise as others moved about however quietly. Staff very helpful with their local knowledge.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Fine for a quick stop.
The beds were comfortable and the room clean. The restaurant was closed when we got there at 18.30 which was a bit of a pain and the smell of drains in reception and our bathroom was a little off putting and breakfast was pretty sparse too.
Stayed 1 night in Aug 2017

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick break away
Hotel was clean and breakfast was enough for us!! Hotel.com site says Hotel is a lot nearer to Arras than it actually was so we needed taxi to go into town. No bar or restaurant to talk about and no reception after 9. Location was disappointing due to closure of everything after 9 and nothing else close that was open at time we went.
Stayed 2 nights in Jul 2017

6/10 Okay

Ann, Berkshire

Liked: Cleanliness
Good value and convenient location
Good value and a very convenient location for touring the WW1 battlefields, memorials and cemeteries. The rooms were small but adequate and very clean. The staff were efficient and friendly. Quiet at the weekend but very noisy early on the Monday morning. A good location for an overnight stay on route south.
Stayed 3 nights in Jun 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the University of Artois
This was an easy 10-minute walk from the University of Artois, Arras campus, making it more convenient than staying back on the other side of the train station. As it's on the edge of town (within sight of the wheat fields) it was very quiet.
Stayed 4 nights in Jun 2017

4/10 Poor

Angela, somerset

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Unable to book in until 5pm although our booking info said 12md, this was inconvenient. Staff unhelpful & unable to give us key to either of our rooms until next day so had to be let in with master key each time. Not good when unable to locate manager at 10pm to let us in ! No air con so uncomfortable in very small room. Breakfast poor.
Stayed 2 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great location, advertises as having a bar and restaurant but in reality it's a few tables by reception - drinks are served over the reception desk. Fairly clean but on the whole wouldn't stay here again.
Stayed 1 night in Jun 2017

8/10 Good

Philippe

Stayed 1 night in Apr 2022

8/10 Good

Franck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Pauline

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Laure

Liked: Cleanliness, staff & service, room comfort
Literie impeccable, hotel silencieux seul bémol la salle de douche est vétuste très vieillotte.
Stayed 1 night in Sep 2021

10/10 Excellent

Yves

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

sebastien

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Je n’y remettrai pas les pieds
Hôtel rénové à la va vite sans y mettre les moyens. Le plafond de la salle de bain repeint sur l’ancienne peinture qui cloquait, un savon (pas une savonnette) utilisé dans la douche. Pour la chambre c’est ok.
Stayed 1 night in Sep 2021

8/10 Good

therese

Liked: Staff & service, property conditions & facilities, room comfort
Les plhinthes dans la salle de bain avait besoin d’un petit coup de chiffon autrement c’était propre
Stayed 2 nights in Aug 2021

6/10 Okay

Sophie

Liked: Cleanliness
Disliked: Room comfort
Déçu
Pas d’eau chaude et le personnel n’a rien fait, je ne recommande pas
Stayed 1 night in Aug 2021

10/10 Excellent

Loic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Clémence on May 4, 2021
Bonjour Monsieur, Nous vous remercions de l'avis que vous vous faites de notre établissement et de la très bonne note que vous lui avez attribuée. Au plaisir de vous revoir chez nous prochainement. Bien cordialement, Clémence

6/10 Okay

eric

Business traveller
Stayed 1 night in Oct 2020
Response from Jennifer on Nov 15, 2020
Bonjour, nous vous remercions pour votre note. Lors de votre séjour, n'hésitez pas à informer la réception du moindre désagrément afin que nous puissions répondre aux mieux à vos attentes. Cordialement.

8/10 Good

Michaël

Travelled with family
Liked: Staff & service, room comfort
Rapport qualité prix ok
Chambre familiale assez grande, par contre beaucoup de poussières, du savon qui avait coulé partout dans la salle de bain, et la pote de la douche qui fermait très mal. Apres pour 100€ pour 5 les lits étaient confortable, pas de mauvaises odeurs, donc rapport qualité prix acceptable
Stayed 1 night in Oct 2020
Response from Hélène on Oct 29, 2020
Bonjour, nous vous remercions pour vos remarques. En ce qui concerne la salle de bain nous nous excusons pour la gêne occasionnée. En espérant vous revoir bientôt dans notre établissement.

8/10 Good

Sébastien

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Jennifer on Oct 17, 2020
Bonjour, nous vous remercions d'avoir partagé votre note suite à votre séjour chez nous. Au plaisir pour une prochaine réservation. Cordialement,

10/10 Excellent

Ulysse

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020
Response from Jennifer on Oct 17, 2020
Bonjour, nous vous remercions vivement pour l'excellente note suite à votre séjour chez nous. Nous sommes ravis d'avoir su répondre à vos attentes. Cordialement