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Reviews of Hanover Marriott

4 out of 5
Hanover Marriott
1401 Rt 10 E, Whippany, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 334 out of 583 reviews" "
Rating 8 - Good. 162 out of 583 reviews" "
Rating 6 - Okay. 43 out of 583 reviews" "
Rating 4 - Poor. 27 out of 583 reviews" "
Rating 2 - Terrible. 17 out of 583 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Amenities
Property was nice, staff was very pleasant. The Pub was great☺️
Stayed 1 night in Mar 2024

4/10 Poor

Gabriele

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from William Salmon on Mar 27, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

4/10 Poor

Phyllis

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I didn’t like that I couldn’t sleep in the bed and left early in the morning because instead of changing the sheets, they were turned over on the wrong side and disgusting. I paid good money for the room and at the Marriott I expected better
Stayed 1 night in Mar 2024
Response from William Salmon on Mar 18, 2024
Thank you for staying with us and being our guest. I am sorry that your experience was not to your satisfaction or ours. I hope that you would give us another opportunity should you be in the area again.

10/10 Excellent

alice

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access; friendly staff; clean
Stayed 1 night in Feb 2024
Response from William Salmon on Mar 18, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Dec 2023
Response from William Salmon on Feb 26, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Magdiel

Clean and modern
Stayed 1 night in Jan 2024
Response from William Salmon on Feb 4, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Ayechia

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
We stood there as it was the host location for a dance competition, the room was clean and has what we needed. Convenient location with ample parking and the food was good.
Stayed 1 night in Jan 2024
Response from William Salmon on Jan 10, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from William Salmon on Jan 10, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

yvonne, mechanicsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and was great but this time I will say the comforter was stained and room did not get cleaned also day we where checking out found someone else’s socks under chair so makes me wonder how well room was cleaned before us
Stayed 1 night in Jan 2024
Response from Brian Barry on Jan 10, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
It was great
Stayed 2 nights in Jan 2024
Response from William Salmon on Jan 10, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Rafael

Stayed 1 night in Dec 2023
Response from William Salmon on Jan 22, 2024
Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from William Salmon on Jan 10, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has friendly helpful staff. The rooms were very clean and comfortable. The location was perfect for visiting family in Morris County.
Stayed 2 nights in Dec 2023
Response from William Salmon on Dec 12, 2023
Thank you for the feedback from you most recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Darin

Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from William Salmon on Dec 12, 2023
Thank you for the feedback from you most recent stay with us. We hope to see you again very soon.

10/10 Excellent

Shelby L

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice, clean property.
Stayed 2 nights in Nov 2023
Response from William Salmon on Nov 29, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely Marriott. It has a corporate/meeting type feel which isn’t surprising given the area. Staff was lovely. Breakfast was excellent. Rooms are in good shape, not huge but not small either. Huge TVs! Very solid chain hotel.
Stayed 1 night in Nov 2023
Response from William Salmon on Nov 29, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Kimberly, East Durham

Travelled with partner
This hotel is such a disappointment. I’ve stayed in numerous properties and this is the worst based on rooms and customer service. Front desk couldn’t find my reservation that was paid for. After 1 am floors below were so loud couldn’t sleep and our room was on the 5th floor. Air conditioning won’t go below 68 Overpriced for what you get.
Stayed 1 night in Nov 2023
Response from William Salmon on Nov 11, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Sybille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from William Salmon on Nov 2, 2023
Thank you for the great review. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay here again.
hotel was clean, staff was courteous and professional and breakfast was perfect.
Stayed 1 night in Oct 2023
Response from William Salmon on Oct 30, 2023
Thank you for being our guest and we are glad that you enjoyed the breakfast. We look forward to your return.

10/10 Excellent

mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super clean. Very modern. Great staff. A great place to stay!
Stayed 1 night in Oct 2023
Response from William Salmon on Oct 30, 2023
Thank you for staying with us and we look forward to your return.

2/10 Terrible

Christina

Stayed 1 night in Oct 2023
Response from William Salmon on Oct 30, 2023
Thank you for being our guest. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from William Salmon on Oct 2, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from William Salmon on Oct 2, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from William Salmon on Oct 2, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Jacqueline

Stayed 1 night in Aug 2023
Response from William Salmon on Aug 21, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

andrew

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Not much to say. Clean with easy chexj in and check out and accommodating staff. Nice pub on site
Stayed 3 nights in Aug 2023
Response from William Salmon on Aug 9, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Easy entrances and good staff
Stayed 1 night in Aug 2023
Response from William Salmon on Aug 7, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Peter

Stayed 1 night in Aug 2023
Response from William Salmon on Aug 7, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Susan

Stayed 1 night in Jul 2023
Response from William Salmon on Jul 26, 2023
Thank you for being our guest and staying with us. We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There was no free continental breakfeast or coffee pot in the room.
Stayed 1 night in Jun 2023
Response from Brian Barry on Jul 5, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Don

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from William Salmon on Mar 24, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

ASHLEY

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was closed indefinitely- there was no sign notated anywhere. The customer service was dry and not very friendly- had to go down to front desk several times bc key cards didnt work and there wasnt even a hair dryer in the room. There was only one restaurant that was open we were told and there was coffee in the room but no water to be able to use for it. The room was clean and nicely updated but overall dissapointing hotel stay and lack of ammenities for the cost.
Stayed 1 night in Feb 2023
Response from William Salmon on Mar 24, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Poor

William

Business traveller
Liked: Cleanliness
Disliked: Amenities
Let me start with the positive. Upon entering, I found the hotel to be clean and inviting and the staff friendly and welcoming. When I check in, I informed the clerk that I was a light sleeper and requested a room as far away from active areas as possible. He put me in a room two doors down from the front desk, which is probably the second noisiest room in the hotel. On my second night there, at 11:00 pm, the noise level was unbearable, so they put me in a room on the 7th floor, in the back. Why didn't you do that on day one? There were also major problems with the TV. I had to make three requests for a new remote control before I receives on and three visits from technicians to address issues with the TV's network connection, which I finally fixed on my own. There is an Irish-style restaurant/bar, Auld Shebeen, in the hotel. The wait staff and bartenders were great! The fish and chips were probably some of the best I've ever had. Unfortunately, the rest of the food was sub-par. The cottage pie was bland and unappetizing. The burger would have been good had it not been server on a bun that felt like it had been in the fridge for a month, The Marriott is significantly more expensive than other hotels in the area, yet there is no free coffee in the lobby, no breakfast, no justification for the inflated price.
Stayed 6 nights in Jan 2023
Response from William Salmon on Feb 10, 2023
Thank you for being our guest and providing the feedback. Although I am glad the the service staff in our Pub provided quality service to you I do apologize that we were unable to provide to you a quiet guestroom. I do hope that you give us another opportunity should your travels bring you back to the area.

6/10 Okay

Karla

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Sharima

Stayed 2 nights in Dec 2022

10/10 Excellent

Kailey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Oct 2022
Response from Jennifer Chacon on Oct 20, 2022
Thank you!!!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property after having our reservation at a nearby hotel cancelled. The staff was very professional and friendly. They even were able to accommodate our request for a room with two double beds after we were told only a room with a King size bed was available. We were very appreciative since there were 3 people in our room. The room was very clean, quiet and comfortable. I would definitely stay at this property again.
Stayed 2 nights in Oct 2022
Response from Jennifer Chacon on Oct 20, 2022
Thank you for taking the time to leave a review. We are so happy to hear about your experience. We hope to see you again on your future travels.

8/10 Good

Vishal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The sink was leaking with water falling on the bathroom floor. Breakfast was good.
Stayed 2 nights in Oct 2022
Response from Jennifer Chacon on Oct 20, 2022
Thank you for taking the time to review our hotel. I am sorry to hear about the leak. We hope to see you on your future travels!

2/10 Terrible

Earline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfactory service
When we got to the locate, there was nothing there. I have been scammed out of my money. I will never use this site again. I was real tired so I didn’t want to drive. I ended u driving home anyway which was dangerous.
Stayed 1 night in Oct 2022
Response from Jennifer Chacon on Oct 20, 2022
I am sorry to hear about your experience!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Stanislav

Stayed 1 night in Oct 2022

2/10 Terrible

Sandy

Travelled with family
Disliked: Cleanliness, staff & service
The guy at the reception was very rude , and impolite, he thought he worked at government agencies or immigration, when asking for my identification for check in purpose, I gave you business and please respect your customers and treat them like a human. Hotel was undergoing a renovation, lobby looks nice but not the room and bedroom, not to mention our bed freak was full of dust.
Stayed 1 night in Oct 2022
Response from Jenn Chacon, Front Office Manager on Oct 10, 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Jennifer

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Jennifer Chacon on Sep 15, 2022
Thank you for the wonderful review!

4/10 Poor

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel itself was fine. It was nice and clean. The first and second floors were completely under construction. There was a wedding going in at the property the night we stayed. The noise on our floor at midnight after the wedding was unacceptable. Two rooms over they were partying well into the morning. I tried to call the front desk and the in room phone wasn’t working. In addition we had yo pay $15/night for parking.
Stayed 2 nights in Sep 2022
Response from Jennifer Chacon on Sep 15, 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whippany
The Whippany hotel in New Jersey was beautiful & spacious. The staff were very pleasant & friendly.
Stayed 2 nights in Jul 2022
Response from Jennifer Chacon on Jul 28, 2022
Thank you for your kind review!

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was quite good. The property was very clean.
Stayed 1 night in Jul 2022
Response from Jennifer Chacon on Jul 28, 2022
Thank you for the great review!

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok ✅
Stayed 1 night in Jun 2022
Response from Jennifer Chacon on Jun 29, 2022
Thank you for taking the time to review your stay. We hope to see you again on your future travels!

10/10 Excellent

Girish

Stayed 1 night in May 2022

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was big, and I loved the pub downstairs.
Stayed 1 night in May 2022
Response from jenn chacon on Jun 15, 2022
Thank you for you kind review! We hope to see you again on your future travels!