Serves dinner and happy hour

Reviews of Embassy Suites by Hilton Parsippany

3.5 out of 5
Embassy Suites by Hilton Parsippany
909 Parsippany Blvd, Parsippany, NJ

Reviews

7.6

Good

Rating 10 - Excellent. 449 out of 1009 reviews" "
Rating 8 - Good. 240 out of 1009 reviews" "
Rating 6 - Okay. 104 out of 1009 reviews" "
Rating 4 - Poor. 91 out of 1009 reviews" "
Rating 2 - Terrible. 125 out of 1009 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Vassili

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The first turn off was that we had to pay for parking 15 dollars a night, second they charge us 12 dollars for 2 bottles of water 20 oz that is ridiculous, full of kids banking on walls next to us, we can hear the conversation and the screaming. bathroom was old and duty Hilton! used to be an upscale hotel not anymore

6/10 Okay

SALIOU

Stayed 1 night in Feb 2024

2/10 Terrible

Danielle

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay for parking now
Stayed 1 night in Dec 2023

8/10 Good

Kareline

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel, However, the pool restrictions are very absurd. Too big of a hotel for one pool and youbwould need to make a reservation for the pool ahead of time for an hour at a time. Other than that. Everything else was perfect.
Stayed 1 night in Mar 2024
Response from Guest Services, Embassy Stes by Hilton Parsippany on Mar 20, 2024
Dear Kareline,Thank you for a review of your experience! I'm sorry to hear that your visit to the pool was underwhelming. We want every guest to feel confident that we are executing safety procedures and in the hopes of avoiding an overcrowded pool, we have designated a reservation system. I do regret that it proved inconvenient and as we continue to evaluate our policies, our team will closely monitor guest comments on the point you have raised.Thank you for choosing our Embassy Suites Parsippany.Kind regards,Guest Experience Team

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team, friendly and efficent!
Stayed 2 nights in Mar 2024
Response from Guest Services, Embassy Stes by Hilton Parsippany on Mar 20, 2024
Hello Nicholas,Thank you for choosing our Embassy Suites by Hilton Parsippany. We were thrilled to read how impressed you were with our property and our services and will ensure all our team members are thanked for their hard work and great hospitality skills. Ours is a great hotel for business as well as leisure travelers. Our amenities and anticipatory service ensure a great stay. On behalf of all of us, the pleasure was ours and we hope to welcome you again one day soon.All the bestGuest Experience Manager

2/10 Terrible

Cagatay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though I paid for a King Room, they gave me a double room, saying they did not have a room. I was very tired as I entered at 12.30 at night.And that's why I had to accept it, and while offering the room, he mockingly says that the double room is more expensive. A terrible experience.
Stayed 1 night in Mar 2024
Response from Guest Services, Embassy Stes by Hilton Parsippany on Mar 20, 2024
Hello Cagatay,Thank you for taking the time to share your impressions following your recent stay with us.It is obviously disappointing to hear that your experience did not live up to your expectations and I was concerned to hear about the issues you faced.Rest assured that your feedback has been shared with the relevant teams, as we do with all feedback, to ensure we address any areas where we have not fulfilled our service potential, in order to avoid similar situations to reoccur in the future.I would like to extend my sincere apologies once again and assure you that the experience described is not the standards that are reflective of Embassy Suites Parsippany nor the service we aspire to provide. I am hopeful we will have the opportunity to welcome you back, as I would love the opportunity to showcase the hotel in its true light.Regards,Guest Experience Manager

10/10 Excellent

Jamel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice & clean
Stayed 1 night in Mar 2024
Response from Guest Services, Embassy Stes by Hilton Parsippany on Mar 20, 2024
Dear Jamel,Thank you for taking the time to provide us with your marvelous review.It is such a delight to receive and I am pleased that the overriding tone is that of exceptional service. From the front door to the reception, breakfast staff, and housekeeping, the whole team takes great pleasure in providing our guests with what is required, and it is fantastic to read that our amenities were so appreciated.I am so happy that your trip was a memorable one and I hope that you will be able to return to us at some point in the future. Until that time may come, from myself and all the team at Embassy Suites Parsippany, we wish you all the best.Best,Guest Experience Manager

10/10 Excellent

NAMIRAH

Liked: Cleanliness, staff & service, property conditions & facilities
i love it
Stayed 2 nights in Mar 2024
Response from Guest Services, Embassy Stes by Hilton Parsippany on Mar 20, 2024
Dear Namirah,Thank you for your outstanding review! We truly appreciate you taking the time to leave feedback, and receiving your rating has really made my day - a glowing endorsement of the consistent level of service we aspire to deliver to all of our guests here at Embassy Suites by Hilton Parsippany.We hope to warmly welcome you again in the future.Kind regards,Guest Experience Manager

8/10 Good

Michael, Morristown

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice
Stayed 3 nights in Mar 2024
Response from Guest Services, Embassy Stes by Hilton Parsippany on Mar 20, 2024
Hello Michael,We are truly pleased to hear you had a great experience with us and were able to fully enjoy unparalleled service from our friendly and helpful colleagues, and a relaxing escape in our top-rated accommodations. We did notice there must have been missed opportunities to create a stellar experience worthy of a 5-star rating. These will be carefully evaluated and adjustments made to secure non-recurrence.We cannot wait to serve you again next time and look forward to welcoming you back for a spectacular stay at our Embassy Suites by Hilton Parsippany.Regards,Guest Experience Manager

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services, Embassy Stes by Hilton Parsippany on Mar 20, 2024
Hello Nichole,Thank you for this outstanding review. It was truly an honor to host you on your recent visit to Parsippany, and we could not be more humbled that you chose to spend it with us. Your opinion means the world to us, and we are so happy you enjoyed every detail of your stay. We are already looking forward to your next visit, and hope we see you again in the near future.Safe travels,Guest Experience Manager

8/10 Good

Kathleen

Travelled with partner
The person who was an omelet station this morning was pretty abrupt like he didn’t want to be working at that station should have said good morning & asked politely what I would like that was 3/10 the other person we had on Friday & Saturday was friendly & greeted me in a positive manner
Stayed 3 nights in Mar 2024
Response from Guest Services, Embassy Stes by Hilton Parsippany on Mar 20, 2024
Hello Kathleen,Our Embassy Suites by Hilton Parsippany staff is always expected to provide next-level guest service and I am very sorry that your most recent staff interaction caused you any disappointment. Please know that I have shared your feedback with the proper leadership to ensure this type of interaction does not happen to future travelers. I do hope you will give us another chance to prove our commitment to quality and seamless service and until then, I thank you for your candid feedback.Regards,Guest Experience Manager.

6/10 Okay

Geri

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services, Embassy Stes by Hilton Parsippany on Mar 20, 2024
Dear Geri,Thank you for reviewing your visit to our hotel. We take feedback such as yours very seriously as we are continually striving to elevate our guests' experience. Of course, it is always our desire for a guest's visit to be faultless from start to finish and so we apologize if we came short of exceeding your expectations.We really appreciate your comments and look forward to welcoming you back in the near future to our Embassy Suites by Hilton Parsippany!Regards,Guest Experience Manager

8/10 Good

Jasmin

Liked: Cleanliness, amenities, property conditions & facilities
Staff was rude excluding the manager Anya, she was so helpful and patient
Stayed 1 night in Mar 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Mar 10, 2024
Thank you for taking the time to leave a review. I am so glad that you enjoyed a wonderful time with us at our property, and were able to make the most of your stay. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your room and found everything to be so comfortable. I imagine that my colleagues looked after your every need, and I will ensure your kind rating are shared with all of the team across the hotel. We all look forward to welcoming you back again very soon.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

6/10 Okay

Damir

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services, Embassy Stes by Hilton Parsippany on Mar 20, 2024
Dear Damir,Thank you for your review of your stay at Embassy Suites Parsippany. We regret that you were not fully satisfied with your stay. Guest feedback is our foremost catalyst for effective change, so you can rest assured that we will use yours to guide our efforts. It was a pleasure having you here, and we hope you will consider giving us another chance to change your perception down the line.Warm regards,Guest Experience Manager

10/10 Excellent

Michelle, Agawam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Embassy Suites and this Parsippany location did not disappiont!!
Stayed 1 night in Mar 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Mar 10, 2024
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Friendly staff. Large rooms. Clean and comfortable
Stayed 1 night in Mar 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Mar 7, 2024
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

2/10 Terrible

Greg

Disliked: Cleanliness, property conditions & facilities
The room had bugs, stains on the bedding. Overall was very old and dark. The air conditioning did not work. Was offered another room but the AC did not work on the property at all.
Stayed 1 night in Feb 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Mar 4, 2024
I regret to learn that your stay with us was not the flawless experience we promised. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

6/10 Okay

JANINE

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
have to pay for parking the pool process is disappointing and excessive the pool smelled like a toilet the room was dated damaged dusty and dirty the lobby areas are nice that was the highlight and probably only good part besides the free drink they offer
Stayed 1 night in Mar 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Mar 4, 2024
I'm so sorry to learn that your stay with us was not the best it could have been. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. We believe in providing an exceptional experience to our guests, and our culture and team members are what allow us to resolve any issues quickly and get our guests back to their amazing hotel experience. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

8/10 Good

Everett

Travelled with partner
Everything was nice, rooms could used some updating, with decor and amenities, and $15 for parking was a bit much.
Stayed 1 night in Mar 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Mar 4, 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

6/10 Okay

Taylor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC vents were dirty. But I did like the ambience.
Stayed 2 nights in Feb 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Mar 4, 2024
Thank you for your feedback about your recent stay with us. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

2/10 Terrible

Crystal

Stayed 1 night in Feb 2024

10/10 Excellent

Moses

Stayed 1 night in Feb 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Feb 28, 2024
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

6/10 Okay

Tamiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were alot of children at this hotel ! If you are going for a quiet relaxing time this is not for you. The pool is unusable unless you dont mind splashing and children horse play. But its great if you have kids staff dont mind or make complaints
Stayed 2 nights in Feb 2024
Response from Mike on Feb 26, 2024
We apologize for the inconvenience. It does get very busy on the weekends with kids going to the pool. Weekdays are much quitter.

8/10 Good

Caitlin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
My kids enjoyed the pool, the layout of the hotel is beautiful and the breakfast had a lot of options. The beds were soft, sheets clean. But you can tell the room need repairs. Mine had a block of wood in the bathroom holding up the vanity because one of the legs broke. Jason at the front desk was great. He was thorough. Only issue is one of my rooms (i had 2) wasn't ready for 2 hours. You do have to pay for parking now, i think $15.
Stayed 1 night in Feb 2024
Response from Mike on Feb 25, 2024
We are so glad you enjoyed your stay with us and we hope to see again soon!

10/10 Excellent

Menelaos

It was awesome
Stayed 1 night in Feb 2024
Response from Mike on Feb 23, 2024
Thank you so much for staying with us! We are so glad you enjoyed your stay and hope to see you again soon!

4/10 Poor

Alan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room layout is great and the basic price of the room is fair. BUT. The tub drianed really slow. There was a hard old, old cookie piece i steped on in the dark. I thought it was a hard cat turd. The recpticals were so worn out my iPhone charge kept falling out of them. There are old planter box locations around the guard rails on the upper floors and they are full of trash. They were short handed but helpful.
Stayed 1 night in Feb 2024
Response from Mike on Feb 23, 2024
We are so sorry you did not enjoy your stay. We hope you try us again so we can redeem ourselves.

8/10 Good

Seanette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent for families with children. Rooms were hot, we weren’t able to turn the ac down. The beds were very soft and uncomfortable.
Stayed 1 night in Dec 2023
Response from Mike on Feb 20, 2024
We are so glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Daniel

Stayed 1 night in Feb 2024
Response from Mike on Feb 20, 2024
We are so glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mike on Feb 19, 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Louis C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. However a lot of kids running around unsupervised-isn't really safe
Stayed 1 night in Feb 2024
Response from Mike on Feb 18, 2024
We are so happy you enjoyed your stay with us and we hope to see you again soon!

4/10 Poor

ildiko

Travelled with group
Liked: Cleanliness
Disliked: Amenities
I am norves close spa jacuzzi never work
Stayed 1 night in Feb 2024
Response from Mike on Feb 15, 2024
I am sorry you did not enjoy your stay. Feel free to give us a call at the hotel to discuss further.

6/10 Okay

ildiko

Travelled with group
Disliked: Staff & service
Not like close spa jacuzzi
Stayed 1 night in Feb 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Feb 15, 2024
Thank you for giving us feedback about your recent stay. Your rating plays a significant role in helping us elevate our services. We apologize for any issues you experienced. Our aim is to deliver a hospitable, relaxing, and customized guest experience. Rest assured that your comments are essential and will be utilized in refining our services. Despite this, it's good to hear that you found other parts of your stay pleasant. We're grateful you chose us for your stay and hope for another opportunity to showcase the true excellence of our property in the future.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

8/10 Good

ARFILIA

Liked: Cleanliness, staff & service, property conditions & facilities
We like the place but we don’t think we are coming back because of the new parking regulation. Extra $15 makes the rate unreasonable.
Stayed 1 night in Feb 2024
Response from Embassy Suites by Hilton Parsippany on Feb 12, 2024
Thank you for taking a moment to share your positive rating. It’s disappointing to read that you felt a measure of frustration with parking costs. Unfortunately, our parking lot is shared with a government building that uses a third party to manage the lot and they have full discretion over fees. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Guest Service Associate, Embassy Suites by Hilton Parsippany

8/10 Good

Mariano

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Feb 12, 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

2/10 Terrible

Juliet

Travelled with family
Disliked: Amenities
Room smelled of mildew .. had to pay $15 parking in an open lot .. WTH!! Snack prices are absurd .. bar food is even worse .. bartender even recommended we dont eat there
Stayed 1 night in Feb 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Feb 11, 2024
I am disappointed to learn that your experience with us was not what we had hoped for you. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. We strive for perfection, and our hotel management will carefully evaluate your stay. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

6/10 Okay

Keenan, Union

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Feb 8, 2024
Your feedback after your stay with us is much appreciated. We understand the importance of your rating in helping us maintain our high levels of service. While we always strive to provide a memorable experience, we acknowledge that we may have fallen short and caused you some frustration. Our aim is to deliver a welcoming, comfortable, and customized experience, and we will use your feedback to improve our services for all our guests. Nonetheless, we're thrilled to hear that you enjoyed the rest of your stay! Thank you for choosing our property, and we hope to have another chance in the future to demonstrate our exceptional amenities and services.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

2/10 Terrible

Kristin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff
Stayed 1 night in Jan 2024
Response from Embassy Suites by Hilton Parsippany on Jan 31, 2024
We genuinely apologize as your feedback does not mirror the exceptional experiences we endeavor to create. Every member of our team is dedicated to the comfort and happiness of our guests, and it pains us that we did not meet your expectations for a perfect experience. We firmly believe that crafting a memorable first impression is integral to our commitment to providing legendary guest service.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

2/10 Terrible

Cristina

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t even stay the night as planned. It was a terrible terrible experience. There was one elevator working and a huge influx of Hasidic families moving in and out of the rooms. It was very very noisy as kids were everywhere from every floor and level and even the lobby area. There were kids on the work our rooms using and sitting on all the equipment. Even at 10 pm. It was not enjoyable and for that reason we did not stay over night. As guest we had to pay for parking. That is intolerable. I chose Hilton over Sheraton. This was in poor judgment on my part. I can’t find anymore words to say how truly dissapointed I was in this experience.
Stayed 1 night in Jan 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Jan 28, 2024
We are most concerned to read about your experience, and to hear about the issues you faced during your time in residence with us. Naturally we aspire to deliver faultless service and we can see that the matters you highlighted warrant further investigation. We understand your frustration. We will be sure to review all that you highlighted with the appropriate departments to ensure this area of opportunity is addressed right away. We are sorry that we failed to deliver the experience we promised. We hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

10/10 Excellent

Wolete

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kool
Stayed 1 night in Jan 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Jan 28, 2024
We want to express our heartfelt gratitude for your excellent rating! Your 5-star feedback is incredibly valuable to us, and we're delighted that we met and exceeded your expectations. Your positive experience is a testament to our commitment to providing exceptional service to every guest. We're already looking forward to your next visit, where we'll strive to make it even more memorable than before.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

10/10 Excellent

Yeraldin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The only thing that I feel it should change is the parking. Why are they charging the customers for parking? When it should be included in the hotel fee. Otherwise everything was nice. Pool area needs some work, and cleaning.
Stayed 1 night in Jan 2024
Response from Embassy Suites by Hilton Parsippany on Jan 31, 2024
We are glad to know that you had an amazing stay with us and your thoughtful words are truly inspirational. It was beyond gratifying to learn that everything from our beautiful location to our impeccable hospitality was so thoroughly enjoyed. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

8/10 Good

John

Travelled with family, Business traveller
Liked: Staff & service
Room was not clean. Baby bottle found in bedroom, room not vacuum and beds not made correctly.
Stayed 4 nights in Jan 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Jan 23, 2024
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

2/10 Terrible

Henry

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you go in the elevator is filthy, the doors, the bedroom, the TV you could write your name on the dust. The room need to be clean, the coffee maker filthy The bed bedding. They look like hundred years old. The plate outside the room look very nice.
Stayed 1 night in Jan 2024
Response from Pam H., Front Desk Manager on Jan 16, 2024
I'm disappointed to learn that your experience with us was not the exceptional one we aim for. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Pam H., Front Desk Manager

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Jan 2024
Response from Pam H., Front Desk Manager on Jan 16, 2024
We truly appreciate your kind and generous rating. I am so happy to learn that the service delivered by our team not only impressed you but exceeded your expectations. Your experience sounds like perfection and we are thrilled that you had such a spectacular stay. Your compliments reassure me that we are fulfilling our mission of providing lasting memories for our guests. It is through these qualities that we continue to enjoy repeat customer loyalty and recommendation. Thanks again and we look forward to the pleasure of welcoming you back to our property very soon.Regards, Pam H., Front Desk Manager

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it will definitely return
Stayed 1 night in Jan 2024
Response from Pam H., Front Desk Manager on Jan 16, 2024
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Pam H., Front Desk Manager

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this location is above and beyond what hotel etiquette should be. Always friendly and welcoming.
Stayed 1 night in Jan 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Jan 11, 2024
It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

8/10 Good

bill

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Jan 11, 2024
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

6/10 Okay

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The landscaping is very nice
Stayed 4 nights in Dec 2023
Response from Guest Service Associate, Embassy Suites by Hilton on Jan 11, 2024
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

6/10 Okay

Eugene

Stayed 1 night in Jan 2024
Response from Guest Service Associate, Embassy Suites by Hilton on Jan 28, 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany

4/10 Poor

IMRAN

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Only staff service is good but rest of the thinks r very bad with lots of damages. Very unsetified😢
Stayed 3 nights in Dec 2023
Response from Guest Service Associate, Embassy Suites by Hilton on Jan 7, 2024
I'm sorry to learn that your experience with us was not the perfect one we envisioned. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. Our team is our strongest asset, and we take pride in their ability to quickly fix any issues so that our guests can get back to their beautiful and inspiring hotel experience. We strive for perfection, and our hotel management will carefully evaluate your stay. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany