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Reviews of Verizon Basking Ridge

3.5 out of 5
Verizon Basking Ridge
300 N Maple Ave, Basking Ridge, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 134 out of 226 reviews" "
Rating 8 - Good. 68 out of 226 reviews" "
Rating 6 - Okay. 14 out of 226 reviews" "
Rating 4 - Poor. 8 out of 226 reviews" "
Rating 2 - Terrible. 2 out of 226 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diane
Very nice hotel a little ways from downtown Morristown. Very clean room and beautiful grounds.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting and hotel. Service was very good.

2/10 Terrible

sue, k ny ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small over crowded dirty room.
Walls were all scuffed. Furmiture was too big for the room you could not move. I was in a pet friendly room but my dog had no place to lie down. The restaurant was far worse. Something was stuck in a bottle of whiskey and without washing his hands, the bartender stuck his finger in the bottle shoved the debris into the whiskey then poured the drink and served the customer. The food was over salted rubber. I checked in at 7 pm and checked out before 10 pm the same night. Very disappointed. I had high expectations.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's an amazing place i recommend

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check out
It was comfortable and relaxing . I just wish check out wasn't so early o

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay.
All the staff was helpful and very friendly. The food in the lounge was very good as was the breakfast. There is some remodeling going on but it was not an issue. The pool and exercise area were better than most. The room was large and clean.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
Amazing, gorgeous, beautiful, clean, comfortable! One of the best hotels I've ever stayed in ... ever. The area is serene and lovely... just don't accidentally turn into Verizon. The only downside is the restaurant is ridiculously exorbitant. $4 for a mini bagel with cream cheese, what the heck.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable.
Very beautiful location and resort. Fitness room was open 24 hrs and had great machines. Beautiful pool. Room was very clean and the bed was super comfortable; great linens too. We will definitely stay here again some time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness
Verizon bought it & ruined it
Housekeeping is bad. Manager is bad. Chef & waiters are good, except on Mondays. Snow & ice removal is bad.

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greeted at the door and asked if I needed assistance and directed to front desk. Speedy friendly check in. I have been a Marriott platinum member my entire professional life but now that life is slowing down and more family focused I am taking a closer look at Wyndham properties now that I have had an exceptional first experience at a dolce property

10/10 Excellent

Evelize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verizon bought it, and now it's bad.
My wife and I stayed for a few days in March 2017, because it used to be nice. Verizon bought it around the beginning of 2017, and now it's bad. Housekeeping is quite poor, and when I asked the manager about housekeeping I found the manager to be totally lacking in managerial skills and people skills. The manager went so far as to say our room wasn't cleaned all day, because we had used the Do Not Disturb Sign up until we had finished breakfast. Moreover, the toilet leaked. Even the outside maintenance was poor, leaving us with having to walk over or around ice slicks in the parking lot from a small snow storm days earlier. The only feature that wasn't bad was the staff in the dining room, but they have off on Mondays and the fill-in staff don't measure up. Now that the facility really is more a Verizon conference center rather than a hotel for the public, staying there feels like staying at the hotel in the movie The Shining.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business traveler's hotel.
Overall satisfactory.Modern & comfortable without any unnecessary extravagance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and quiet hotel with a great staff
Overall had a great stay at this hotel. It's in a secluded area so unless you drive in you won't be eating anywhere else but the restaurant located inside or delivery. The food was decent and the staff was friendly. I know that this isn't a big issue but if you are a female pack your own hair dryer their hair dryers are terrible. Not a deal breaker just a heads up :) I will be back and enjoyed my stay overall.

10/10 Excellent

francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Was nice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a death in the family, found this hotel to be convenient to the location. i would definitely go back. Very nice staff and delicious coffee!!!!!

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Lovely hotel, clean, well kept and smelled good. However the room thermostat was wired to reach 68 degrees max, so although I really needed it warmer and was able to manually turn it up to 70 it would not go higher than 68. I felt this was uncomfortable and did not appreciate being over-ruled if you will. Also, upon check-in I requested extra towels and pillows and never received them.

10/10 Excellent

WENKUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ali, Tampa, FL

Liked: Cleanliness, staff & service, room comfort
Far from madding crowd, comfortable and quite.
We arrived very early, and we were able to check in, and got comfortable in scheduling the rest of the day, which included trip to Hoboken and New York City. The only issue was the room was for handicap person, and I do not recall asking for handicap access room. The ground floor room had a patio/group area and people were hanging in that area late night around fire place and sounded like drinking and partying uptil the wee hours. Also every time we used the showers, the whole bathroom floor would got wet, and first it seems that there was a leak some where, but then we realized it's due to flat floor of the shower stall. So we ended up using all the available towels to keep it accessible for the duration of the day or night.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better for business people
This is a hotel geared towards business people. We stayed on a Saturday night with our kids...and for families, I think it's a mixed bag. Nice pool which was great for the boys...and our king suite easily accommodated all of us. But, breakfast buffet is a bit pricey for a family of four and the restaurant isn't open on weekends so the boys had to eat dinner in the bar/lounge. Some of the room furnishings could use updating--our king bed sagged in the middle and hair dryers are small, cheap models. But staff is very friendly and everything is very clean. The lobby has some great modern art to enjoy too.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, room comfort
It was a lovely stay. Comfortable and quiet.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mark
I love this Hotel!

10/10 Excellent

Bill, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the woods of NJ
Have now stayed here multiple times. Always a great experience. Staff is outstanding. Facility is exceptionally maintained

10/10 Excellent

George, From Wilmington, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, close to highways. Odd layout.
Lived in Bernardsville for20 years before retiring to NC. Dolce is a wonderfully convenient place to spend a few days to visit old friends. We enjoyed the wonderful buffet breakfast. The omelet man is a vet and an absolute delight to talk to. Makes a mean omelet too. Rooms are comfortable and super clean. Recommend it highly.

10/10 Excellent

Char

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice conference hotel
Nice comfortable hotel with great conference facilities.
Response from Kevin on Nov 20, 2016
Thank you for giving us a 5 out of 5 review!

4/10 Poor

Jerry

Disliked: Staff & service, property conditions & facilities, room comfort
Restaurant closed Sunday morning!
Small room. No fridge or mini bar. 2 guests but only one robe and coffee service. No closet! Tiny wardrobe. No hooks in bathroom for clothes or towel. Worst thing about this hotel? Hotel restaurant was closed at 10am Sunday morning! We had to drive 5 miles for breakfast. Def not a good value for $160 room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 20, 2016
Thank you for the 4 out of 5 star review!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We were there for just one night because of a funeral in the area but were very pleased with every aspect of the hotel. Breakfast was fantastic!!!
Response from General Manager on Nov 20, 2016
Glad to see you enjoyed your stay and that breakfast was fantastic!

10/10 Excellent

Bernadette, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to remember
King size bed which was very comfortable and everything worked the way that it should.
Response from Kevin on Nov 20, 2016
Thank you for your time in providing the hotel with feedback on your stay. We look forward to your return.

6/10 Okay

Krystal

Disliked: Staff & service, room comfort
The room they gave me already had a person staying in it. Awkward when you arrive after midnight and open the door to someone else sleeping in bed!
Response from General Manager on Nov 20, 2016
Thank you for taking the time to tell us about your unfortunate experience here at Dolce Basking Ridge. I am sorry to that you were not satisfied with the performance of our hotel and fully understand your concern. We have reviewed this with our front desk staff and others so we do not have this issue in the future. Thanks again for your helpful suggestions and feedback as we take all feedback seriously.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, welcoming, and well-appointed.
Our stay was a delight. The front desk staff was very friendly and welcoming. Checkin was fast and efficient. The building was spacious, well landscaped. The lobby, restaurant, and bar were comfortable and inviting. Our room was modern and well appointed. The bathroom had a great shower, and lots of space. Towels were thick and absorbent. We had a great rate, and Dolce was a bargain. The only downsides were a toilet seat that wouldn't stay up, and apparently thin walls, as we heard some conversations from outside the room very clearly. We will definitely stay there again the next time we visit the area.
Response from General Manager on Nov 20, 2016
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can and that includes speed of service, quality and a great venue. If you’re traveling to our area again, we look forward to your return.

10/10 Excellent

Gina, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar staff at dolce vita was phenomenal!
This is a beautiful clean hotel. The staff at the bar was attentive and friendly. I definitely recommend this hotel!
Enjoying some drinks and dinner at the Vita Bar!
Response from Kevin on Nov 20, 2016
Great review of our hotel and surrounding area. Also what a great photo! We are glad you enjoyed your stay and we are looking forward to your return.

8/10 Good

susan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great bed bad restaurant
The restaurant all the way around was a rip off with bad service!
Response from General Manager on Nov 20, 2016
Thanks for your feedback and I have shared with the team. It is clearly disappointing when we do not meet your expectations or that of any guest. Again, thank you for your feedback as all feedback is important.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Careem

Liked: Staff & service
Satisfied for Temp Fix
Old furniture. Cleanings could have more effort. Staff was nice despite the fact I couldn't get a double bed room. Loved the keurig in the room. Laundry option id great . Pool was appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kathryn, Laguna Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Quick in and out, nice staff, but Restuarant has limited hours. Breakfast only before 10;0" am

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Super hotel, beautiful grounds, easy highway access. Saw a bear nearby! Only issue was the handicapped bathroom we were give. The shower was flat, and not sloped enough, as it was a stepless shower. The floor got really soaked unless the showerhead was facing the wall. Besides this we had no complaints. Manager (I think) even gave us an extra 1/2 hour in the Jacuzzi the evening we arrived.

10/10 Excellent

Ian, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great spot
A clean, comfortable, and classy hotel. Will stay again on future visits to the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel that was close to the event I went to.
It is a lovely small hotel that was convenient. I would have liked a bellboy to help me with my bags as I recently had foot surgery, and there was no one around. other than that it is a nice hotel. Having dispensers in the shower for soap, shampoo and body soap may be efficient but it cheapens the hotel.
Response from Kevin on Oct 6, 2016
Thank you for your feedback. I do apologize that you did not receive assistance at the front desk and I will follow up with our team. I do understand your feedback on our soap dispensers and we are currently looking into options while maintaining a green environment. Once again, thank you for your time and we look forward to your return.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality room with comfortable bed.
Staff is excellent. Facilities are nice. Restaurant is overpriced.
Response from Kevin on Oct 6, 2016
Thank you for the 5 out of 5 rating.

8/10 Good

Paul , Williamsburg, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Basking Ridge
Overall, this was a good hotel. It is very convenient to I-287 and has a large restaurant inside the hotel. We did not eat at the hotel but it looked very appealing. Parking is free and there is an over-flow parking area under the hotel. They offer free coffee in the morning in the lobby.
Response from Kevin on Oct 7, 2016
Paul, Thank you for your time in reviewing our hotel. We are conveniently located off of 287. Thank you again as we value feedback.

10/10 Excellent

Nancy, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Dolce Basking Ridge!
Beautiful, very clean hotel in a lovely area. Easy access from highway, close to downtown Basking Ridge with many shops and restaurants. Great restaurant and bar, terrific pool and grounds. We initially chose this hotel because it was pet friendly, but we will stay here every time we're in the area, dog or not.

8/10 Good

Darie, Valley Stream

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Weekend
This is a very picturesque hotel. It was a lovely place for a romantic getaway weekend. The front desk staff was welcoming and helpful upon our arrival late Friday evening. The food in the Vita restaurant was excellent! The server however seemed tired or annoyed that we showed up so close to closing expecting a sit down meal. Breakfast was also very good. The hostess was very friendly and accommodating. Again, the server working the made to order station seemed less than thrilled to see us. The hotel was clean, beautifully decorated and had lots of little nooks and crannies where you could sit, share a drink and converse. Although the hotel is very close to the highway, there is plenty of shrubbery which keeps you from seeing and hearing the highway. A definite plus. There were four weddings the weekend we were there but we were never made to feel like we were in the way. Overall an enjoyable experience.