Outdoor pool

Reviews of Black Bear Lodge by Vacasa

Black Bear Lodge by Vacasa
7447 Royal Street East, Park City, UT

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 51 reviews" "
Rating 8 - Good. 16 out of 51 reviews" "
Rating 6 - Okay. 5 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 4 out of 51 reviews" "

9.0/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Baylee

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was good until the end. :/
It was a beautiful condo. Excellent condition. However on the day of our departure we called numerous numbers listed to get a late checkout, as stated in our paperwork, and no one picked up/called us back. Then a random guy tried to get in and was surprised to see us there. He asked if we were staying another night and we told him no, and that we tried calling numerous numbers to get a late check out and no one answered. Then he proceeded to tell us if we stayed they would charge us another night. And that we would have to leave. It would have been nice to have a little communication and little more friendliness. Especially after how much we paid to stay there.
Stayed 1 night in Oct 2019

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, close the main ski resort.
Stayed 4 nights in Aug 2019
Response from Wyndham on Oct 2, 2019
Hello, Thank you for taking the time to review your stay. We look forward to hosting you again in the future.

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness, room comfort
Just OK.
The condition of the unit was marginal. The fawcett in the kitchen was loose and wobbled on every use. The one in the Queen BR bath dispensed only hot water- no cold at all. Otherwise the unit was comfortable. When the lobby closed at 5:00 PM there appeared to be only one escape route in the case of fire and it was at the opposite end of the complex. Fire escape paths were not posted or obvious.
Stayed 4 nights in Sep 2019

10/10 Excellent

Dave, Provo, UT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second year, and my second review (see August 2018). We were given a different condo this time--one of the relative few with air conditioning, which was a nice extra. The summers in Park City/Deer Valley don't really get much higher than room temperature anyway. This unit was equally nice as the last one. The staff were helpful and communicated well. We were again very pleased with the spacious unit (2 bedrooms/3 full baths), the cleanliness, and the views. It only takes about 10 minutes to Park City's Main Street, but this place has a peaceful "get away from the crowds" feel. Keep in mind that we're here in the off-season, but even then there are plenty of activities and places to explore. There is no shuttle service, but there is a city bus that comes right by the front. I'd recommend having a car for your best mobility.
Stayed 3 nights in Aug 2019

2/10 Terrible

Derrick

Disliked: Cleanliness, property conditions & facilities
Dirty Bra and dirty sheets.
There were dirty Bra's and hair in the sheets. Disgusting. We tried calling the front desk and no one would help us. We called both nights and couldn't get the issue resolved. Then, when we checked out, we discussed the issue with them again and they just said, "sorry".
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2019
Response from Wyndham on Jul 16, 2019
Hello, I am sorry you did not have a great experience. We cannot improve or make this right for you unless you let us know more about your experience.

2/10 Terrible

Verified traveller

Stayed 6 nights in Jun 2019
Response from Management on Jun 19, 2019
Hello, I am sorry you did not enjoy your stay.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Connie on Jun 17, 2019
Hello, Thank you for taking the time to send in a review. We appreciate your business and hope you visit us in the future. Wyndham

10/10 Excellent

Struan, NY, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful 2br unit. 5 min walk to lifts. On ground floor but private. Clean and comfortable. Maid service available. Good kitchen and dining table. No hot tub but a large pool and hot tub on 2nd floor.
Stayed 5 nights in Feb 2019
Response from Guest Services on Apr 5, 2019
Thank you for the feedback.

8/10 Good

Verified traveller

Everything was fantastic about the lodge! The only reason I wouldn’t give the highest rating is the lack of on-site service. We had to make a few calls to the remote proposer management, and it would have been better if the front desk were staffed. Apparently it is several months of the year.
Stayed 2 nights in Nov 2018
Response from Connie Laird on Nov 27, 2018
We appreciate your feed back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The condo was great! It was clean with a well stocked kitchen.
Stayed 2 nights in Nov 2018
Response from Connie Laird on Nov 14, 2018
Thank you for taking the time to write a review.

8/10 Good

Claudia

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was wonderful, except no one was ever at the front desk or available on the phone number they left, it was a good thing everything was so nice
Stayed 2 nights in Nov 2018
Response from Jason S. on Nov 6, 2018
So glad you enjoyed your stay. The front desk is closed between our summer and winter ski season, but someone always is available to assist our guests via phone. We appreciate your feedback and will re-check our system for any issues. Thanks!

10/10 Excellent

Isabell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!
We booked this place for our honeymoon. It was awesome. Everything was spotless and beautifully decorated. We had our own private hot tub on our deck. The kitchen was stocked with everything you'd need to cook any meal. We had a fireplace but couldn't get the gas to come on, had it been a big enough deal for us to have it on, maintenance would have helped us. I didn't care for the placement of the tv in the living room, it was to the very right of the fireplace which made it hard to see if you weren't sitting directly in front of it. Not a huge deal as we didn't spend a whole lot of time watching tv. Overall it was a great place to stay and only minutes away from Main St.
Stayed 3 nights in Oct 2018
Response from Connie Laird on Oct 23, 2018
Thank you for taking the time to leaver such a wonderful review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We really enjoyed our stay here. You do have to double check the hot tub will be operational. It was for our stay and it was great.
Stayed 3 nights in Oct 2018
Response from Jason S. on Nov 6, 2018
We are so glad you enjoyed your stay at Black Bear Lodge! We look forward to seeing you next time and appreciate your feedback!

6/10 Okay

Trevor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service
There was no service there no one to help me check in walked around for a hour trying to find someone to help me. Then when I get someone to help me they have me a envelope with all the paper work wanting me to leave my credit card number just laying around not good service
Stayed 2 nights in Sep 2018
Response from Jason S. on Oct 4, 2018
Dear Guest, Thank you for the feedback regrding your stay. During the off-season months, the Black Bear Lodge Desk is closed. However we reach out to guests ahead of time via both email and we spoke to you on August 21, and emailed you 10 days prior to arrival disclosing that our desk was closed for the off-season. We are however available during business hours at our main office, and provided a phone number to call 24 hours a day for assistance. Again, we thank you for your feedback and hope beyond the check-in process you had a pleasant stay. Thank you.

2/10 Terrible

Verified traveller

Disappointing stays
After having traveled to over three continents, and having stayed at various motels, hotels, lodges, resorts, and vacation homes, I have to say that staying at the Black Bear Lodge in Park City has been my worst experience thus far. Air conditioning is not available, and during my Labor Day weekend stay, we had to leave windows open. The problem arises from the lack of an overnight staff, as the lobby closes at 5 PM. This lack of supervision resulted quiet hours (which purportedly begin at 10 PM) being violated every single night by inebriated vacationers. Our next-door neighbors would stay up all night and blast their radio in early in morning. Shortly after breakfast on the first morning of our stay, I went to discuss our concerns with the staff. The person at the desk indicated that I would receive a call from the person in charge that weekend (manager). I also asked if they could have someone go over to enforce quite hours. I was promptly tall to simply "call the cops" on people that were "being loud." Such exhortation for someone vacationing is unacceptable and places the burden on the customers. Of course, I also never received a call from the off-site manager. I was simply ignored. I also asked if I could be moved to another room, where perhaps it would be off the busy walkways at night, but I was told that the lodge was fully booked. Of course, simply going to the parking lot would confirm the fact that this was not true.
Stayed 3 nights in Aug 2018
Response from Jason S. on Sep 11, 2018
Dear Guest, We sincerely apologize for the issues encountered during your recent stay at the Black Bear Lodge. Your neighbors not being respectful of the quiet hours rule is disappointing and we could have done a better job by sending a staff member to have a conversation with them. We were sold out over Labor Day weekend which limited our ability to move guests. Unfortunately the vast majority of units at Black Bear do not have air conditioning, and we go to great lengths to both state this in our unit descriptions and contact guests prior to arrival to provide this information. In most cases, nights in Park City are pleasantly cool and the room temperatures are comfortable. Regardless, we regret that your experience was not a positive one and apologize. We appreciate your feedback and will work to insure future guests do not face the same issues. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2018
Response from Jason S. on Sep 11, 2018
Dear Guest, Thank you for leaving your review. We appreciate the review and hope that you return to the Black Bear Lodge.

10/10 Excellent

Dave, Provo, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed the spacious condo with two bedrooms and three bathrooms. Communication was excellent--I was contacted by Wyndham reps both by phone and by email, and since we were arriving after 5 PM, were given instructions on how to access the underground parking and the property itself. Everything was done using keyed-in codes on the doors, so no keys to lose or forget. We were very impressed with the condo itself. It had 135 Mb/s Wi-Fi Internet access, and Comcast cable TV in the living room and both bedrooms. There was also a nice selection of DVD's and books. The kitchen was very clean, with modern appliances and utensils ready for use. There is no air conditioning, but our condo had four big box fans in the bedroom closets. We really didn't need them, though. We just opened the patio door and some windows, and enjoyed the fresh mountain air. I think the Wyndham staff has done a very good job of taking feedback from guests, and trying to anticipate as much as they can. After reading some of the other more negative reviews, I have to say that we went in with our eyes wide open and were still very pleasantly surprised with the property and the staff, who were very friendly and helpful. By the way, for those who might not be familiar with the area, the Stein Eriksen Lodge is just across the street, via a series of stairs. The Stein's Sunday brunch is not to be missed, but make reservations the day before. We'll be coming back to the Black Bear again!
Stayed 2 nights in Aug 2018
Response from Jason Schnaitter on Aug 28, 2018
Thanks Dave for reviewing Black Bear Lodge and the positive feedback regarding the property and our Associates. We are pleased you had a great stay and look forward to hosting you again in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Guest Services on Aug 6, 2018
Thanks!

10/10 Excellent

Tami

Liked: Cleanliness, property conditions & facilities, room comfort
soccer tournament in Park City
This is a great place to stay if you want extra room for a family. Only complaint is in July it is a little uncomfortable without air conditioning. But great bedrooms and kitchen and living room. Even had games to play and dvds to watch.
Stayed 2 nights in Jul 2018
Response from Guest Services on Aug 6, 2018
We are glad you enjoyed your time in Park City and found the condo to suit your needs.

6/10 Okay

Shari, Utah

Liked: Cleanliness, property conditions & facilities
The condo was nicely furnished and decorated. It was clean and the kitchenette was well equipped but not stocked with staples so bring them. You might want to bring toiletries if you're staying for more than a night as they are sparsely appointed. There is no air conditioning and though they provided fans, it was warm in the unit (we were there in July). If you're planning on using the private hot tub make sure you make arrangements to have it activated before you go as they are closed during the summer months! Each unit only has one designated parking spot and the guest spots are first come first serve. I booked this place specifically because it had a private hot tub. No where on Expedia did it indicate that the private hot tubs were closed during the summer. Further, it was never indicated that the rooms were not air conditioned or that there was only one parking spot! To their credit, the Black Bear lodge did reach out by phone to let us know about the hot tubs and air conditioning but my reservation could not be cancelled or changed. We were awakened by the Park City Police banging on doors at 6:30 a.m. on our last morning. The building was evacuated due to a gas leak. We were escorted by the fire department several hours later to retrieve our things so we could leave. There was no communication from Black Bear at any point during the evacuation and we had to keep calling the office to check on the status.
Stayed 2 nights in Jul 2018
Response from Manager on Aug 7, 2018
Hello, We do apologize for the inconvenience you experienced with the fire department and the police department. The building was evacuated for everyone's safety. They did not find a gas leak at the Black Bear Lodge and no one was injured. There was a staff member on site and she did her best to stay in communication with everyone, we do apologize if she did not reach you. Thank you for your understanding with the local services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility, location not as great.
The property was great. Large rooms, comfortable beds/couches. Fully equipped kitchen. Nice jetted tubs in each bedroom. Pool and hottub were clean. It is a little ways from Park City, but not terrible. And for whatever reason, the hot tub in the room is only available 3 months out of the year (it was locked shut during out stay). It's a little strange that there is no air conditioning, but the provided fans in the windows kept things sufficiently cool. Although I didn't like the security aspect of having the bedroom windows open since they open to the property walkways that are open to the street (Elizabeth Smart happened in Utah).
Stayed 2 nights in Jul 2018
Response from RESERVATIONS on Jul 20, 2018
Hello, We appreciate your feedback. If you booked with Hotels.Com, we did not receive your phone number or email address to notify you that the units did not have A/C and that private hot tubs are closed between 04/15 and 12/01. The information is on the sites at the bottom for the page. I ask guest to give their feedback to Hotels.Com as I cannot get them to provide the guest info and to change the description, this will help so that we can improve the guest experience. Thank you, Wyndham Vacation Rentals

6/10 Okay

Steve M.

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Definitely NOT for business!
Horrible check-in, directions, terrible smells in elevator, not enough information.
Stayed 3 nights in Jun 2018
Response from Connie Laird on Jul 13, 2018
Hello, I would like for you to share this information with Hotels.com. In order for Wyndham to send you more accurate check-in instructions they need to forward me your email address. Thank you.

8/10 Good

Caterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain summer getaway
We loved having a great little cabin home in PC for a couple of days. The kids loved the pool!
Stayed 2 nights in Jun 2018
Response from Connie Laird on Jul 11, 2018
We enjoyed having you as a guest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bang for the buck
As long as you’re not expecting full hotel amenities, this is a fantastic place. Good location, great condos. Ever so slight dated, but very charming.
Stayed 6 nights in Apr 2018
Response from Connie Laird on Apr 10, 2018
Thank you for taking the time to give us a review. We hope you choose Wyndham for your next stay. Wyndham Vacation Rentals

10/10 Excellent

Carlos, Scotts Valley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to ski lift.
Super convenient location. Great amenities. Hot tub on the deck. Convenient first floor location.
Stayed 4 nights in Apr 2018
Response from Connie on Apr 10, 2018
Thank you for taking the time to give us a review. We hope you choose Wyndham for your next stay. Wyndham Vacation Rentals

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2018

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Ski Vacation
The condo was large and clean; we loved it. The walk to ski is super easy.
Stayed 4 nights in Feb 2018
Response from Connie on Apr 10, 2018
Hello, We appreciate your feedback. We hope you choose Wyndham Vacation Rentals for your next stay. Wyndham Vacation Rentals.

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice but no food/water stores anywhere around.
It was very nice and very clean. Very slow time so lobby was completely closed for the week I was there. no food, bottle water sources. Had to walk to different hotels to find food. No local stores, had to cab down to town about 7 min away.
Stayed 3 nights in Oct 2017
Mike, Thank you for your review. We work with a grocery shopping service provider who can stock your condo before your arrival. Upon your next visit, let us know and we can make arrangements. Thank you!

8/10 Good

Doug, Iowa

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location!
We were here in the off-season on 9-10-17' thru 9-13-17' for a conference at the Stein Ericksen across the street. The location was great, just walked across the street and up the hill to the conference. We were told ahead of time that since it was the off season that the Hot Tub with the room would not be available and they do not have air conditioning. It was a little warm during the day but it cooled off at night and they did have fans that you could place in the window to get some air moving. What we were not told was that there would not be anyone at the Black Bear Lodge to check us in. After arriving to check in and finding that no one was there we called the phone number for Wyndam that was on the door and were told we should have received a code via email for a lock box in the entry way with the codes to get into the garage and room. I did not have the code so they did provide it to me over the phone.
Stayed 3 nights in Sep 2017
Response from Alicia S. on Oct 3, 2017
Doug, Thank you for taking the time to tell us about your stay. We are very sorry about your check-in experience. Based on your feedback, we will do our best to make improvements for future guests. Kind regards, Alicia S.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious family retreat
Great value for the commodations! Luxurious Condo had everything you needed to dining in to laundry soap for w/d. You do have to drive to everything in Park City (free shuttle down town area and free parking).
Stayed 2 nights in Sep 2017
Ronald, Thank you for your spectacular rating. Come see us again soon. Best, Alicia S. Wyndham Vacation Rentals

10/10 Excellent

Kayli, Tooele, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Two Bedroom Suite
This hotel was great. We loved the hot tub out on the deck. I was worried about it being too warm in the room because they don't have A/C but if you keep the windows closed throughout the day and open them during the night with a fan blowing, it keeps the room rather cool. The only thing I really have to complain about is the pillows on the bed. Most of them are decorative and there is only 2 or 3 actual sleeping pillows that are very small.
Stayed 2 nights in Sep 2017
Response from Alicia S. on Sep 8, 2017
Kayli, Thank you for taking the time to tell us about your stay. And thank you for choosing Wyndham Vacation Rentals!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The place is amazing set in the mountains of deer valley the only reason I don't give it five stars is because it is about 20min from town and restaurants, because it is off season the private hot tub wasn't in working order , there is no AC , and the TV in the main living space is tiny
Stayed 2 nights in Aug 2017
Thank you for your feedback. We appreciate that you took the time to tell us about your stay.

10/10 Excellent

Jon

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and Comfortable
We stayed in the Black Bear Lodge for two nights during a family vacation in July 2017. The set up is like a condo with two bedrooms, three full baths, a kitchen, and an open area for dining and relaxing. The accommodations were excellent. The only downside is the lack of onsite staff. The lobby is open from 9:00 am - 5:00 pm so if you need anything, you need to get it taken care of during those hours. I would definitely stay here again as the room was VERY comfortable.
Stayed 2 nights in Jul 2017
Response from Alicia S. on Aug 4, 2017
Jon, Thanks for your feedback. Our summer hours are limited, but our winter hours are extended. We do have on-call services available for after-hours assistance in the summer. Thanks for staying with us and thanks for leaving us a great review.

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 bedroom condo.
condo has 2 master suites with nice bed.
Stayed 2 nights in Jul 2017
Thank you for your feedback. Come see us again soon!

2/10 Terrible

Jan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice but dated
Checking was not straight forward especially since we arrived after the lobby was closed. They should have sent me instructions ahead of time instead me trying to figure it out at 11pm at night with a bunch of tired kids. The unit was nice, but the pool was ridiculously small. An in unit hot tub was advertised in the booking info, which we was what really attracted us to the booking. Unfortunately, the Hot tub was not working. The unit was spacious but felt very dated. Loved the washer and dryer.
Stayed 2 nights in Jul 2017
Jan, I am very sorry that your experience did not meet expectations. We have found that we have trouble reaching our guests who book Expedia affiliates and getting them the proper check in instructions prior to arrival. We are working hard to remedy that. Thank you for taking the time to leave us this helpful feedback. Kind regards, Alicia S. Wyndham Vacation Rentals

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great peaceful location and the kids love the "swim spa" jets on the pool.
Stayed 3 nights in Jun 2017
Thanks for your review! We are glad to hear you had a lovely stay. Kind regards, Alicia S. Wyndham Vacation Rentals

10/10 Excellent

Choncia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customers service was suberb! Thanks for the amazing cookies!! Felip or Felix I can't remember your name! I shall return
Response from General Manager on Feb 1, 2017
Thank you so much for your review! Come see us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 6, 2017
Thank you for your rating!

8/10 Good

Bruno

Liked: Cleanliness, property conditions & facilities
Fun time at Black Bear
Rustic, cozy and very clean accommodations. Great family time.
Response from General Manager on Jan 6, 2017
Thank you for your feedback!

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lodge room with rustic charm
Very quiet and relaxing stay. Private hot tub was excellent. Room had a lot of character and added to the ambiance of the surrounding nature outside.
Response from General Manager on Jan 6, 2017
Thanks so much for your great feedback. And thank you for staying with us.

10/10 Excellent

Barbara, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Mountain Retreat
Ourcondo was wonderful. Spacious beautifully decorated, comfortable and inviting
Response from Alicia S. on Jan 6, 2017
Thank you for your feedback!

8/10 Good

Kathaleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury with a but..
The location even for off season was relaxing and quiet. The only lighting was overhead and too glarish for reading. Table reading lamps are a must. The bed was full of decorator pillows but the sleeping pillows were like long tree logs and there were 2. The outdoor deck was great and the place had beautiful furnishings.
Response from General Manager on Jan 6, 2017
Thanks for your feedback. Your comments on the lighting and pillows have been shared with our staff to see if we can work the homeowners to make upgrades. Thank you for staying with us.

8/10 Good

Kellyn

Liked: Cleanliness, room comfort
Response from General Manager on Jan 13, 2017
Thank you for your rating! Feel free to contact us to let us know how we can do a better job and get 5/5 stars. Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
When booking the hotel it was not made clear we needed to add on the hot tub feature- other than that it was great
Response from General Manager on Jan 13, 2017
Dear Guest, Thanks for your feedback. It is hard for us to convey our summer policies through Hotels.com, however we try to communicate with every guest prior to their stay. Thanks for taking the time to tell us about your experience.

10/10 Excellent

ALLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 6, 2017
Thank you for your review!

8/10 Good

JD, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location at Silver Lake Area, Deer Valley
Great location in the Silver Lake area, minimal walking to the ski area. Lift access to base of mountain, ski school with the children, little traffic/light volume. Room well appointed, washer/dryer, fireplace, private hot tub. Great views of the mountains and skiing areas. Minor issues as expected, overall very positive experience

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing weekend
We have stayed at a lot of other upscale hotels in park city and deer valley and not once have we left early. This was the first time. It actually felt great to leave. We actually had invited another couple to come stay with us for the weekend because we reserved the two bedroom lodge but they weren't able to make it. In retrospect I'm very glad that they didn't drive all the way up there for an experience like we had. My wife and I booked what we thought would be a relaxing getaway for this weekend only to be thoroughly disappointed in our choice. The cons of this weekend greatly outweighed the pros. The list starts with the maid walking into our room while we were sleeping because nobody notified her that we were staying for the weekend. Good thing she didn't walk in on us dressing, showering or anything else. I have never had a more difficult time checking into a place than I had with Black Bear Lodge. We got there after work around 6 after the front desk had closed. When we looked at the map on the front door it said to go around the other way to enter after hours. That was locked too. We then went back to the front and had to call several numbers to finally figure out how to get in. Why don't people let you know how to check in if you are getting there late? We also purchased the room solely because it was advertised that there would be a private hot tub. We got there and the hot tub was empty and had parts inside it. I called and was told it was a separate charge.

10/10 Excellent

kscolorado, Onalaska, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and unit.
Great condo in a great location. We enjoyed the hot tub on our deck. The kids loved a pool that was warm enough to swim outdoors during ski season. The complimentary van ride to other ski resorts in the area was a fantastic service. Only complaint, noise. Even though the complex was nearly empty, we were disturbed several times in the night by people walking on passages outside our room. Glad the complex wasn't full.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort