Suite, 1 King Bed, View, Tower (Eiffel View)
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Reviews of Le Metropolitan Paris Tour Eiffel, a Tribute Portfolio Hotel

5 out of 5
Le Metropolitan Paris Tour Eiffel, a Tribute Portfolio Hotel
10 Place de Mexico, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 112 out of 245 reviews" "
Rating 8 - Good. 78 out of 245 reviews" "
Rating 6 - Okay. 31 out of 245 reviews" "
Rating 4 - Poor. 10 out of 245 reviews" "
Rating 2 - Terrible. 14 out of 245 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sharron

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service
Stayed 1 night in Sep 2023

2/10 Terrible

Rosemarie

Travelled with family
Disliked: Staff & service, property conditions & facilities
We paid big money for the Eiffel Tower suite and received a welcoming champagne bottle and letter from the General Manager, Marina Goyheneche. Unfortunately, the MAJORITY of amenities in this room were broken. The bathtub did not properly drain, nor did it fill up whatsoever; after complaining to the front desk via phone, we were told that they couldn't do anything about it and that they were well aware of the broken tub but that there wasn't anything they could do. The television had a huge dent and was utterly broken as well; again, we were told the same thing, they were aware, and there was nothing they could do about it. We spoke to the general manager upon checkout and were told that they were sorry for the broken amenities, which negatively impacted our stay in the top-floor Eiffel Tower Suite; however, there was nothing they could do about it. To say this was disappointing is an understatement. Yes, the view was phenomenal, but given these guys are charging a similar price to the Shangri-La with an even better view and renowned reputation for service, for The Eiffel Tower Suite, our stay in the suite was not all that we dreamed it would be. The manager either needs to work with better maintenance staff to fix these recurring issues right away, or she may need a replacement altogether for more effective and efficient staff. Not to take it to replace staff, but given how expensive the suite was, we were kicking ourselves for not noticing the broken amenities and the stai
Stayed 1 night in Mar 2023

2/10 Terrible

Alfred

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty bathroom.
My recent stay at Le Metropolitan Paris was an absolute nightmare, largely due to the appalling state of the hotel shower and bathtub. I had high hopes for a comfortable and pleasant stay, but unfortunately, those hopes were shattered the moment I stepped into the bathroom. To put it bluntly, the cleanliness of the shower was absolutely abysmal. The walls were covered in mold and mildew, with grime accumulating in the corners and crevices. The matble had a slimy texture, indicating a complete lack of proper cleaning. It was clear that no effort had been made to maintain even a minimum level of hygiene. The showerhead was equally disgusting. It was clogged with limescale and mold, making it impossible to have a satisfactory showering experience. I couldn't help but feel a sense of disgust throughout my entire time in the bathroom. I immediately reported the issue to the hotel staff and hotels.com hoping for a quick resolution. However, their response was far from satisfactory. The uncleanliness of the hotel shower and bathtub not only ruined my stay but also raised serious concerns about the overall hygiene and maintenance standards of the establishment. A dirty shower is not only uninviting but also poses health risks to guests. Hotels.com does not let me to post the disgunting photos...
Stayed 3 nights in May 2023

2/10 Terrible

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Smallest room ever
Tiny room. Much smaller than specs in superior room description.
Stayed 1 night in Apr 2023

10/10 Excellent

Edward

Stayed 3 nights in Mar 2023
Response from Marina G on Mar 15, 2023
Dear Edward,On behalf of the entire team, I would like to thank you for your feedback.We hope to welcome you again soon,Regards,

10/10 Excellent

Dia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
The front desk attendant was awesome. The woman that helped us spoke Arabic and was amazing. She is a gem and really good at her job! Breakfast attendants were great too. Room small but actually big for Paris. Location amazing!
Stayed 1 night in Nov 2022

6/10 Okay

Maya

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is located in an excellent area at place de mexico, surrounded by restaurants and very close to other nice areas. Everything is walking distance. The room was ok, the breakfast was good and the waiter at the resto was helpful and kind. In the room the safe was not working as well as the phone. The reception was informed, yet they didn't do anything about it. That was pretty disappointing. All in all it is pretty much overpriced given the services.
Stayed 3 nights in Nov 2022

10/10 Excellent

Ronan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location, super friendly staff. Definitely will stay there again.
Stayed 2 nights in Sep 2022
Response from Marina on Oct 23, 2022
Thank you for this kind feedback that has been shared with the entire team.We will be very happy to welcome you again at the Metropolitan !Sincerely,

10/10 Excellent

Frances

Liked: Staff & service
Stayed 4 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, impeccable service
We visited for 8 days. I arranged a surprise for my wife and the hotel was very helpful in arranging. In addition, they met all my requests such as posting mail. Very pleased with stay. Amazing concierge.
Stayed 6 nights in Dec 2021

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Binh

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staffs, will come back.
Stayed 3 nights in Dec 2021

8/10 Good

Di

Stayed 2 nights in Nov 2021

8/10 Good

piero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room and good hotel
Room was small, but the concierge is really responsive
Stayed 1 night in Oct 2021

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spot for a getaway
We really enjoyed this hotel and enjoyed a great weekend in Paris. The staff, service and cleanliness we excellent. The room was a bit small but the bathroom was a nice size.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. The staff were friendly and helpful. The location is excellent. The room was a good size with an excellent closet. I didnt think I would use the pool, but had a wonderful and rejuvenating swim and sauna after a long day wandering the streets of Paris.
Stayed 4 nights in Dec 2019

10/10 Excellent

Brandi

Stayed 5 nights in Oct 2019

8/10 Good

Paris19, Miami

Travelled with partner
Liked: Cleanliness, staff & service
We stayed at the Eiffel suit, the view was great! However, the hotel never disclosed that there was a obstruction on the Eiffel view by construction work in another building. The view was still great and I realized that is beyond the hotel control, but considering that only reason someone stays in that specific suit is for the advertised view, the obstruction should had been mentioned during the booking. The hotel staff was very friendly. However, don’t expect anyone assisting you with bringing luggages in and out of the hotel, there is not a bellman service only front desk staff. You have to open the door and take luggage in and out the taxi on your own. The front desk did assist bringing them up to the suit as the elevator is very small and we had 5 pieces of luggages. We had breakfast service and It was fast and delicious! I highly recommend doing that. The room was very spacious, specially for a Paris hotel room. What I found very strange was that there is no a sink to wash your hands after using toilet, basically you have to go all of way around the room into the totally separate bathroom area to wash your hands after using the toilet, this was a bit awkward. Lastly I thought the room lacked of details in the decor. For example there is only one small mirror in the entire suit. It is a hustle to get ready if there is more than one person getting ready at the same time. My husband and I had to do turns to get ready for dinners etc. They should definitely consider to add
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

Cindy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist’s handling attitude was very bad. We responded to the cleaning problem and there were fleas in the room. The receptionist didn't seem to care! Ask me if it is a mosquito bite? I don't believe there will be mosquitoes in Paris!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
Great hotel. I cant wait to go back!
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The WORST experience in my life. Room: so-so; staff with poor English and an incredible bad Spanish. The card to enter into the rooms were not working many times and I had to go the lobby to reprogramm them at least 12 times (really!). My room had an electric problem and I was moved to another one that where a big spider received me, lot of noise during the night, and the lift was not working the first day...Really, the worst experience of my life.
Stayed 3 nights in Apr 2019
Response from Johann on May 13, 2019
Dear Guest, Thank you very much taking the time to comment your stay in our property and I'm very sorry to read that your stay did not go as it should. Be sure that all comments have been reviewed with the team to prevent those issues in future. We do hope to welcome you very soon to bring back your confidence in our Hotel. Best Regards, Johann

10/10 Excellent

Angelique, Fullerton, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very accommodating especially Madame Karina. We stayed in the Eiffel Suite and it was lovely. One problem is that the room was very cold. Our thermostat and the heater they provided wasn't working. Other than that, it was really lovely. The view of the Eiffel tower is really breathtaking.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly everything I could ever ask for. The view itself makes the whole trip so worthwhile. The staff is friendly and helpful. Just a short walk to the metro and to the Eiffel Tower. I will look to visit again in the future
Stayed 2 nights in Apr 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Xavier, Bethesda, MD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A really neat boutique hotel in the XVIth of Paris. I only stayed one night ahead of a business meeting; but I want to come again. Superb staff, wonderful rooms decorated with style, ... a free loaner smartphone ( great if your Phone plan does not apply to France, which is my case). A real gem in Paris! And the restaurant is really excellent...
Stayed 1 night in Feb 2019

10/10 Excellent

Nadav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

MW, Atl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really wonderful and friendly, also this hotel is walking distance from the Eiffel Tower. The pool is really warm which we loved. And its indoors. We really enjoyed our stay here.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 stars
Amazing view. Clean and spacious room. You get your money’s worth. The breakfast was simple but still authentic French breakfast can never go wrong.
Stayed 1 night in Jan 2019

10/10 Excellent

atifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Fabrice Martin on Dec 10, 2018
Dear Atifa, Thank you for sharing your stay with us at Le Metropolitan Hotel. We have met your expectations, it is our greatest reward. Your comment is valuable, our teams are delighted because they do everything possible to ensure that each of our guests has a great stay. Looking forward to welcoming you back to our establishment, Sincerely, Fabrice Martin General Manager

10/10 Excellent

Shane, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy, thank you to all of the very accommodating staff and for one or two nice surprises upon arrival. I look forward to coming back to this beautiful hotel again!
Stayed 1 night in Nov 2018
Response from Fabrice Martin on Nov 21, 2018
Dear Shane, Thank you for sharing your stay with us at Le Metropolitan Hotel. It is a real pleasure to read this glowing comment that I will not hesitate to share with the teams who make every effort to ensure that every customer lives this beautiful unique experience. It's a pleasure to welcome you back to our establishment, Sincerely, Fabrice Martin General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Eiffel Tower room was very spacious and clean, just as the pictures shown. The view was also very lovely.
Stayed 1 night in Nov 2018
Response from Fabrice Martin on Nov 21, 2018
Dear Anonymous, Thank you for sharing your stay with us at Le Metropolitan Hotel. We have met your expectations, it is our greatest reward. Your comment is valuable, our teams are delighted because they do everything possible to ensure that each of our guests has a great stay. Looking forward to welcoming you back to our establishment, Sincerely, Fabrice Martin General Manager

10/10 Excellent

Neil, Fullerton, ca

Liked: Staff & service, property conditions & facilities, room comfort
We booked the suit on the 6th floor with the view of the tower. Room was amazing , view was incredible. The staff treated us first class and provided us with complimentary champagne . They were also extremely helpful guiding us through the city and getting us a list of things to do..... next time I’m in Paris I’ll be back here for sure!!
Stayed 1 night in Oct 2018
Response from Fabrice Martin on Nov 7, 2018
Dear Neil, Thank you for sharing your stay with us at Le Metropolitan Hotel. It is a real pleasure to read this glowing comment that I will not hesitate to share with the teams who make every effort to ensure that every customer lives this beautiful unique experience. It's a pleasure to welcome you back to our establishment, Sincerely, Fabrice Martin General Manager

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Fabrice Martin on Oct 3, 2018
" Dear, Thank you for sharing your stay with us at Le Metropolitan Hotel. We have met your expectations, it is our greatest reward. Your comment is valuable, our teams are delighted because they do everything possible to ensure that each of our guests has a great stay. Looking forward to welcoming you back to our establishment, Sincerely, Fabrice Martin General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel to stay in Paris, for a good price. Recommend getting a suite with Eiffel Tower view!
Stayed 2 nights in Sep 2018
Response from Fabrice Martin on Sep 11, 2018
Dear Anonymous, Thank you for sharing your stay with us at Le Metropolitan Hotel. It is a real pleasure to read this glowing comment that I will not hesitate to share with the teams who make every effort to ensure that every customer lives this beautiful unique experience. It's a pleasure to welcome you back to our establishment, Sincerely, Fabrice Martin General Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Fabrice Martin on Sep 6, 2018
Dear Thomas, Thank you for sharing your stay with us at Le Metropolitan Hotel. We have met your expectations, it is our greatest reward. Your comment is valuable, our teams are delighted because they do everything possible to ensure that each of our guests has a great stay. Looking forward to welcoming you back to our establishment, Sincerely,

8/10 Good

Verified traveller

Stayed 1 night in Jul 2018
Response from Fabrice Martin on Sep 6, 2018
Dear Anonymous, Thank you for sharing your stay with us at Le Metropolitan Hotel. We have met your expectations, it is our greatest reward. Your comment is valuable, our teams are delighted because they do everything possible to ensure that each of our guests has a great stay. Looking forward to welcoming you back to our establishment, Sincerely,

8/10 Good

Donna, Not a deluxe

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful and is so central to the Eiffel Tower, and the train station. You can catch two trains very easily to Paris Disneyland. staff are every welcoming and helpful. Rooms are beautiful and you receive lovely macaroons on arriva. Only issue is that the classi rooms are small you can literally only walk around the bed. Not a lot of space but we still loved the hotel would go back just book a bigger room.
Response from Fabrice Martin on Jun 6, 2018
" Dear Donna, Thank you for sharing your stay with us at Le Metropolitan Hotel. We have met your expectations, it is our greatest reward. Your comment is valuable, our teams are delighted because they do everything possible to ensure that each of our guests has a great stay. Looking forward to welcoming you back to our establishment, Sincerely, Fabrice Martin General Manager

10/10 Excellent

marc, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Cosy Chic hotel. Great service. International clientele. Small modern style rooms.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
We arrived early so couldn't check in but were able to leave our bags. We were given travel guides which were really helpful. When we got to the room it was lovely. It was clean, we had an Eiffel view which was good apart from the rain and the bed was so comfy we could have stayed in it all day.
Stayed 2 nights in Mar 2018

6/10 Okay

Sammy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Overpriced and underwhelming
We had a tiny and uncomfortable room. Lounge is also less than comfortable. Staff is helpful. Location is great. Way, way overpriced.

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

J, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, excellent friendly and helpful staff
Myself and my partner loved our stay, nothing was too much trouble for the staff, lovely views and very close to amenities and the Eiffel Tower.

10/10 Excellent

Thelma, West Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
One important is the cell phone provide by the hotel Map and direction with Paris wifi Excellent!!!

10/10 Excellent

Martin, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with friendly staff
We arrived late after a long drive from Cherbourg. The reception staff were welcoming and considerate. Our suite looked towards the Eiffel Tower and was very comfortable (although the position of the bed was not very convenient). Continental breakfast was simple but of very good quality. I would thoroughly recommend Le Metropolitan.