I had booked and paid for the room some 5 months before but when I got there I was informed they had no rooms available for me. They offered another hotel of lower quality, or for me to go by cab to another hotel for one night. I had to insist to talk to the manager on call and only after much frustration, I was given an upgraded, very nice room. This happened even though I had specifically asked earlier if they had absolutely no available rooms in the hotel and was told there were NONE. I understand hotels overbook sometimes, but I think they should have had a plan B and offer me the upgraded room immediately. The chance of me not showing up for a paid room was really very small and they should have been prepared for my arrival.