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Reviews of Mercure Paris Montmartre Sacré Coeur

4 out of 5
Mercure Paris Montmartre Sacré Coeur
3 Rue Caulaincourt, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 424 out of 1001 reviews" "
Rating 8 - Good. 428 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Pranav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was amazing, location was also good.
Stayed 2 nights in Apr 2024
Response from Abdoulaye Quality Manager on Apr 11, 2024
Dear,We're delighted to hear that you enjoyed our amazing breakfast and found our location convenient. Your satisfaction is our top priority, and we're thrilled to have met your expectations. Thank you for choosing Mercure Paris Montmartre, and we hope to welcome you back soon for another enjoyable stay!Best regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in Dec 2023

10/10 Excellent

Ashwini

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities are basic, the service is exceptional! Every person we interacted with, was polite and helpful and ready to go above and beyond. Our daughter fell sick while in Paris, and the hotel went beyond in making us feel comfortable, and even arranged a doctor for us. Highly recommend!
Stayed 4 nights in Dec 2023

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Jinal

Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Good location only a small journey on the metro to Monmatre which is lovely. Staff friendly, clean rooms, nice room products. Lovely big beds.
Stayed 3 nights in Nov 2023

4/10 Poor

Sean

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Oct 2023

8/10 Good

Ms J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the facilities.
Stayed 2 nights in Oct 2023

10/10 Excellent

ALTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay there again in a heartbeat..👍
Stayed 6 nights in Sep 2023

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value Hotel for Paris
Good value hotel for Paris and for visiting Montmatre are of Paris. Hotel maybe a little outdated in furniture but it was comfortable and clean. Hotel staff very helándoos polite. They looked after our bags as we had an evening flight. Bars and restaurants nearby and also metro stop close by.
Stayed 2 nights in Sep 2023

2/10 Terrible

Aileen

Stayed 4 nights in Sep 2023

10/10 Excellent

Sammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great checkin experience. Staff was very friendly and helpful. Located beside many options for dining
Stayed 4 nights in Sep 2023

10/10 Excellent

Amal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I keep booking here for the personable staff, location, and delicious breakfast. It's a short walk to the metro, but exploring the area is also lovely. In addition to the many hot and cold options for breakfast, they have fresh detox juice - a great way to start my mornings. I will continue booking.
Stayed 6 nights in Aug 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and reasonably priced
Stayed 1 night in Aug 2023

8/10 Good

Rachel, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious compared to other rooms we staying in in Paris and London, which was really nice. The neighborhood that the hotel is in is a little sketchy, but I still felt safe there. You have to have your key to use the elevators, which is nice! And there are 3 elevators of a normal size.
Stayed 3 nights in Aug 2023

8/10 Good

Jennifer

Travelled with family
Liked: Amenities
A charming hotel in a great area - our room was so cute and the staff were incredibly accommodating. Merci beaucoup!
Stayed 2 nights in Aug 2023

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect.
Stayed 3 nights in Jul 2023

8/10 Good

Emma

Stayed 2 nights in Jul 2023

8/10 Good

Peggie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would never stay here again!
The power went out in our room at about 8:30pm on our first night. It wasn’t until the next day that they offered us a new room. There was no apology and no offer to help us move our bags. We were travelling with a baby so it was a big deal to have no lights in the room over night and pack up and move rooms. The food at the restaurant was terrible as well. Just a very over priced hotel who have so many tourists visiting they don’t need to care or even be polite.
Stayed 3 nights in Jul 2023

8/10 Good

Shazia, Toronto

Liked: Property conditions & facilities
Room was nice but there was no air conditioning in the unit. For the two nights we stayed the weather was 28 degrees. Air conditioning or a fan would have made the stay more enjoyable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was next to where we wanted to go for dinner and a show, the Moulin Rouge! A 5 minute walk.
Stayed 1 night in Jul 2023

10/10 Excellent

Carolina, Los Gatos

Stayed 7 nights in Jul 2023

4/10 Poor

Karim

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Three out of the 5 staff that we interacted with were not very inviting. I felt like they are doing me a favor by giving my business to them. Having said that, the room size was good.
Stayed 2 nights in Jun 2023

10/10 Excellent

Yuhua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big room, clean, friendly stafg
Stayed 7 nights in May 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Friendly staff. Fantastic views. Highly recommend
Stayed 4 nights in May 2023

8/10 Good

cyrene

Travelled with family
Liked: Cleanliness
MERCURE SACRE COEUR
Checking in was a dream. A young lady by the name of Fanny and other front desk staff were amazing. Very helpful, however a gentlemen in the dining restaurant was a bit rude. Also the air conditioning doesn't work until June so it was a bit uncomfortable given the humidity and rain making the room very stuffy. The shower and sink areas are awesome. Also love that the hotel has a fresh water station where you can fill your water bottle with cold filtered water. Really special! Overall I enjoyed the stay for the most part. And a block away from Moulin Rouge and a few blocks from Sacred Coeur.
Stayed 5 nights in May 2023

10/10 Excellent

Fartun

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff were helpful and the location was amazing … love it!
Stayed 2 nights in May 2023
Response from Abdoulaye Quality Manager on May 16, 2023
Dear,We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Montmartre. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.I also note that you liked our location, it is true that our hotel near the Place de Clichy metro station allows you to move around the capital quite easily.The entire Mercure Paris Montmartre team thanks you once again for your comments and hopes to welcome you again during your next visit to Paris.Best regards,

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
It was an absolutely incredible hotel, with the most friendly and welcoming staff members. I had such a great time mostly, and absolutely loved the feel of the place from the decor to the spacious rooms and outdoor terrqce area. The beds were incredibly comfy, and the bathrooms are amasing too, as they are large and the showers are great. One slight negative was that late one night I came back, and asked for a wake up call, and this did not happen the next morning. However when I addressed thed issue with staff they were very sincere and apologetic. The next morning they called a few times to make sure I did not miss my early train.
Stayed 3 nights in Apr 2023
Response from Abdoulaye Quality Manager on May 16, 2023
Dear,We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Montmartre. We are happy to hear that you appreciated the design of the hotel, the layout of the room and the welcome from our team. It is true that in our establishment there reigns a beautiful family atmosphere.However, I note that we forgot to wake you up and we are sincerely sorry.Know that we have reported the information to our head of reception so that this does not happen again with other customers.The entire Mercure Paris Montmartre team thanks you once again for your comments and hopes to welcome you again during your next visit to Paris.Best regards,

4/10 Poor

Said

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this property many times over the last ten years but this time I had to rate it disappointing since I paid for a superior room, but was given a room with a pull-down bed as upon arrival I was told it was the only one available. There were several coach parties staying there, so I was shunted to the first floor instead of my usual upper floor rooms with a view. However, the breakfast was still of a good standard and the staff were friendly and polite.
Stayed 4 nights in Apr 2023
Response from Abdoulaye Quality Manager on May 16, 2023
We would like to thank you for taking the time to share your experience on your recent stay at Mercure Paris Montmartre.We thank you for your loyalty and are happy to learn that our full and varied breakfast met your expectations.We have noted your dissatisfaction with the room and apologize. You have reserved a superior room and we have assigned you this one, a reservation does not guarantee the floor on which you will be.We wish to thank you again for your feedback and hope to have the opportunity to better serve you in the near future.Best regards,

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice, rooms were comfortable and convenient to the metro. However, we were overcharged and Expedia could not help with getting the bill corrected. Finally got it resolved through corporate management. Be sure to ask for an itemized receipt when you check out.
Stayed 3 nights in Apr 2023
Response from Abdoulaye Quality Manager on May 17, 2023
Dear,We would like to thank you for taking the time to share your experience on your recent stay at Mercure Paris Montmartre.We are delighted to read that you were satisfied with your room.I also note that you liked our location, it is true that our hotel near the Place de Clichy metro station allows you to move around the capital quite easily.I would like to apologize for the overcharge problem, you should know that at that time, our reception team was still in training, which can sometimes lead to errors. But we are delighted that we were able to fix the error very quickly.The entire Mercure Paris Montmartre team thanks you once again for your comments and hopes to welcome you again during your next visit to Paris.Best regards,

6/10 Okay

maureen

Travelled with family
AC was not working properly. Our room was hot that we had to keep the window opened. The area is pretty noisy. The hotel is in great location to access to public transportation, shops, restaurants, etc.
Stayed 2 nights in Apr 2023

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

8/10 Good

Bhavna

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
It's OK
It's a Mercur, so you know what to expect: very little storage space in rooms, but clean and efficient. The staff ranged from helpful and professional to distinctly less so, though. The area is convenient, if a little sketchy by night.
Stayed 3 nights in Apr 2023

8/10 Good

Sue Soyu

Stayed 7 nights in Mar 2023

8/10 Good

Frank

Stayed 2 nights in Mar 2023

6/10 Okay

Kris

Liked: Staff & service
Disliked: Cleanliness
Mediocre hotel for the price. Nice location though.
Stayed 4 nights in Feb 2023

8/10 Good

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn‘t like the lobby, the entrance hall. Too shabby.
Stayed 4 nights in Feb 2023

10/10 Excellent

Ray

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Abdoulaye Quality Manager on Mar 29, 2023
Dear,We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Montmartre. We are delighted to see that you enjoyed your stay with us, from beginning to end.We would like to thank you once again and hope to have the pleasure of welcoming you back soon.Best regards,

4/10 Poor

Pennie, Cape Canaveral

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was stifling hot, even with heater turned off. AC was turned off building wide. Bar was closed Friday night for a private event. Will never stay there again.
Stayed 2 nights in Feb 2023
Response from Abdoulaye Quality Manager on Feb 21, 2023
Dear,Many thanks for taking the time to share your experience of your recent stay in our hotel.We are sorry that your experience did not meet your expectations; we would like to express our sincerest apologies.We took note of each idem you pointed out to us and will try our best to prevent them from happening again as all departments have been notified about your comments.Believe that this experience does not reflect the quality of the service we try to offer our customers and that we strive to improve day after day.We would like to thank you for your review and still hope we will have the chance to welcome you back soon.Best regards,

10/10 Excellent

Sanjoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

C

Liked: Cleanliness, property conditions & facilities, room comfort
Modern and comfortable with close access to metro.
Stayed 3 nights in Jan 2023
Response from Abdoulaye Quality Manager on Feb 21, 2023
Dear,We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Montmartre. We are delighted to see that you enjoyed your stay with us, from beginning to endThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,

10/10 Excellent

Armando, BAY POINT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly located from everything and anything you need.

10/10 Excellent

Susan, Northampton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location. Blackout curtains really good. The room was quite considering we were located at the front of the hotel. The air on could have been better.
Response from Abdoulaye Quality Manager on Jan 9, 2023
Dear,We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Montmartre. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.I have noted your remark concerning the air, know that at the moment our technical team is in charge of checking the ventilation.We would like to thank you once again and hope to have the pleasure of welcoming you back soon.

8/10 Good

Raymund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was in good condition. It seemed like it was newly renovated. Breakfast was so so. Very few choices.
Stayed 4 nights in Jan 2023
Response from Abdoulaye Quality Manager on Jan 9, 2023
Dear,Thank you very much for taking the time to pen down a few words of your experience in our hotel.With guest satisfaction as our primary objective, we were glad to know that you had a great stay in our hotel as you enjoyed our nice room and comfortable bed and our breakfast selection.We would like to thank you for your review and still hope we will have the chance to welcome you back soon.Best regards,

10/10 Excellent

Nyaisisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, garage right near it as well for parking. Room was clean and spacious but if your looking for a window view this hotel doesn’t have the nicest view
Response from Abdoulaye Quality Manager on Jan 9, 2023
Dear,We would like to thank you for taking the time to share your experience on your recent stay at Mercure Paris Montmartre.We are glad to learn that you enjoyed your stay as you found our rooms comfortable and our location perfect.We would like to thank you for your review and still hope we will have the chance to welcome you back soon.

8/10 Good

Sonja, Providence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant was beautiful and spacious. The wait staff in the restaurant were excellent and helpful. The front desk staff were not as courteous or kind about children. The room was decent sized but still felt a bit cramped. The location was hilly but walkable (a little tough but doable with a stroller due to inclines) but the environment outside the hotel was akin to Brooklyn or Queens in NYC.