Beware. Book elsewhere in Paris! You have been warned.
We thought booking a Mercure Hotel would ensure a good experience however this hotel has some serious problems.
1. We had no hot water for the whole 2nd day. The water heater had failed. Searching reviews online this seems to be a reoccurring problem since at least October 2019. We have yet to achieve a refund from Expedia for one day ca.£73 despite contacting them 3 x and asking the hotel itself and emailing Mercure complaints. Expedia has not called me back as they promised. Truly dreadful experience with both hotel and Expedia.
2. The aircon heating controls do not work and we were cold as it was below c18. We were given a 2nd duvet and I requested a heater. Then the heating was turned up and we were too hot at c22. Thermostat controls do not work in room.
3. On the first day we had no water as it had been cut off by the City of Paris for repairs. We could not wash or flush the loo! Not the hotels problem but they could have warned us in advance!
The staff are polite and the cleaners efficient but Mercure must fix the water heating which fails frequently.
The location is very good. We would stay again if the hot water and heating gets a permanent fix. The cost of breakfast was too expensive and we didn't book it. There are cheap places to eat nearby.