Was looking forward to staying in Paris, until the news broke of the bed bug outbreak in Paris. The customer service is beyond horrible for this hotel. We reached out numerous times to the hotel requesting accommodations due to the health crisis. Instead of being accomodated and provided helpful assistance, were given answers that are condescending in tone and offered no means of assistance since this hotel seemingly cannot work around their own policies. Did not end up going to Paris. The hotel stated it could guarantee there were no bed bugs whatsoever and there shouldn't be a problem since Paris Fashion Week was still happening. Terrible customer service. Would not recommend this place to anyone. If you want legitimate customer service, would recommend to look elsewhere on your trip.