Ratings based on 656 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromCanada

Great hotel near Roissy CDG.

Posted 19-Mar-2017
Location: If you get bored, there's a complex near by with shops and cinemas.
Excellent hotel, a short drive from (but not next door to) Roissy CDG airport, ideal for an overnight between long flights. Very spacious modern lobby area, with nice drinks and dining area, even a library. Delicious food (I had the Scottish salmon for dinner, followed by home-made sorbet.) Welcoming staff who make you feel at home. Modern, separate pool and exercise facilities. Recommend pre-ordering the hotel's "green (electric) car" to pick you up and take you back to the airport. (I spent what seemed like hours looking for the airport shuttle bus. If you take the bus shuttle, it's the Silver Line, from Level 5 of the airport, opposite the SNCF (train) station.)
Comment from Hotel Management
23-Mar-2017 by Sabrina , Hotel Management
Dear Esmeralada, Thank you very much for sharing your experience with us. We look forward to welcoming you again soon at the hotel. Best regards, Sabrina Ben Salem Director of Sales & Marketing
3out of 5
Recommended
for Everyone
by A verified traveller fromDallas, TX

Hotel for 1 night at Paris CDG

Posted 6-Mar-2017
Pros: Location to Paris CDG.
Cons: Cleanliness of the bath/shower.
Shower was the oddest part of the room. Glass shower door that only extended 1/3 of the way down the bathtub which allowed a lot of water to go out on to the bathroom floor. The tiles in the shower also did not appear to be very clean.
Comment from Hotel Management
14-Mar-2017 by Sabrina , Hotel Management
Dear Tony, Thank you very much for taking the time to share your experience with us. Your comments have been shared with the concern department for immediate action. We look forward to welcoming you again. Kind regards, Sabrina Ben Salem Director of Sales & Marketing
3out of 5
Recommended
for Everyone
by A verified traveller fromLille

Close to the airport and the New mall Aeroville

Posted 4-Mar-2017
Close to the airport. The New mall Aeroville is just 10 min walk from the hotel. The breakfast buffet went down in quality but still ok.
Comment from Hotel Management
14-Mar-2017 by Sabrina , Hotel Management
Dear Adil, Thank you for taking the time to share your experience with us. I have shared your comments with our Leadership Committee. Best regards, Sabrina Ben Salem Director of Sales & Marketing
5out of 5
Recommended
for Everyone
by A verified traveller

Convenient and very comfortable

Posted 4-Mar-2017
The hotel offers a complimentary shuttle to the airport, about a 20 minute ride. Staff are extremely friendly and helpful. My room was spacious and very clean. Importantly, despite close proximity to the airport, i did not hear any noise from planes. I highly recommend this hotel.
Comment from Hotel Management
14-Mar-2017 by Sabrina, Hotel Management
Dear Sir, Thank you very much for sharing your experience at our hotel. We look forward to seeing you soon again at the hotel. Best regards, Sabrina Ben Salem Director of Sales & Marketing
5out of 5
Recommended
for Business Travellers
by A verified traveller fromToronto

AMAZING HOTEL

Posted 1-Mar-2017
Pros: The staff were extremely kind and helpful. The room was exceptional. Very clean and comfortable.
Cons: I can't think of anything I would improve.
Location: The airport is closeby with a free shuttle that comes to the hotel. There is the Aeroville mall, which has a good selection of stores.
This hotel was absolutely stunning. Clean and beautiful with such a comfortable room. The staff was so friendly and helpful and made me feel so welcome. I like that there is a free shuttle bus to the airport and to the mall. It was extremely convenient. There is also a market in the lobby to buy some items which was extremely convenient as well. I would absolutely stay here again if I'm near the airport in France.
5out of 5
Recommended
for Everyone
by A verified traveller fromNew Jersey

Posted 21-Feb-2017
We found our stay very pleasant. Our room was clean and comfortable. We had a wonderful last night stay in Paris.
Comment from Hotel Management
26-Feb-2017 by Sabrina , Hotel Management
Dear Scott, Thank you very much for sharing your experience with us. We look forward to welcoming you again soon and remain at your disposal. Best regards, Sabrina Ben Salem Director of Sales & Marketing
1out of 5
by A verified traveller fromsan francisco

Avoid at all costs

Posted 18-Feb-2017
The Hyatt CDG was so bad that I honestly just want to forget about it. But I MUST persevere and write this 1-star review (in lieu of ZERO stars). This is the story of my night at the worlds worst hotel, trying to get my eyes to close for a few hours before a 6am flight. Room #1 - Our first room smelled like an ash tray that was recently covered up with cheap cologne. Room #2 - It took the concierge 30 minutes to stop by with a key to room #2, which had a very broken shower and no heat. We tried to make it work in this room for a few hours lying in sandpaper sheets and shivering. Now it's the middle of the night, and we are very upset with this hotel. After another long wait on hotel staff and having to repack our belongings for yet another move... Room #3 - we were moved to the room next door. With an unflushable toilet. We called the front desk and tried our best not to bite anyone's head off despite the fact that we were now looking at maybe a few hours of sleep before our flight. We demanded a functional room. Room #4 - we were put in a jr. suite at around 3am and treated like we really won the jackpot. HA!! This room also had a broken temperature system and the sheets were the same sandpaper. Worst Hyatt in the world.
Comment from Hotel Management
26-Feb-2017 by Sabrina , Hotel Management
Dear Melissa, Greetings from Roissy, France and thank you for having been our guest at Hyatt Regency Paris-Charles de Gaulle on your recent travel to the city. It was a great pleasure to have you as our guest recently and to look after you in this while. At this stage, please accept my sincerest apologies for the inconsistencies that you have encountered during this recent stay. I have discussed your comments with the relevant Managers to ensure we prevent this from reoccurring. We remain grateful for your feedback as it will serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. While this may not mitigate the sentiments that you have carried back, I am confident that you will once again experience our normally high standards the next time that you are our guest and that your future experiences will be just as you wish them to be. Thanking you again for having been our guest at the hotel and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us some time soon. Yours Sincerely, Sabrina Ben Salem Director of Sales & Marketing
4out of 5
Recommended
for Everyone
by A verified traveller fromys

Posted 12-Feb-2017
The lighting in the lobby area is so bad dark and depressing. Slow service at the restaurant
Comment from Hotel Management
19-Feb-2017 by Sabrina , Hotel Management
Dear Youssef, Thank you very much for sharing your experience with us. As we take all feedback from our guests with passionate seriousness, I have personally taken up your comments with the concerned department manager such that we can ensure urgent corrective action. Thanking you again for having been our guest once again at the hotel and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us some time soon. Yours Sincerely, Sabrina Ben Salem Director of Sales & Marketing
5out of 5
Recommended
for Business Travellers
by A verified traveller fromPunta del Este

Comfortable, great food and great staff

Posted 26-Jan-2017
To find a comfortable business hotel in Paris at an affordable rate is not easy. Granted this is near the airport, about an hour away from downtown, but its proximity to Charles de Gaulle and to the Exhibition Center is the big draw. We were very pleasantly surprised by the warm, efficient, helpful staff, especially Gerard the concierge, the young, tall, skinny waiter in the restaurant whose name I didn't get. The rooms are normal sized, that is, extremely generous by European standards. There are very few amenities in the room, but I didn't really mind that much. The soundproofing was very good, you don't hear any of the traffic out on the highway, and very little of the planes landing nearby. The pool was a chilly walk out and back in, and not suitably heated, so it was a pass. In the drab Parisian winter weather it as a relief to have a huge glassed atrium to provide a few minutes of whatever passes for natural light during breakfast. But special mention has to go to the food. This is a four star hotel, by the airport. I never expected to actually look forward to dinner at the hotel every evening for an entire week! The buffet is not only suitably varied but it was basically delicious. Will definitely stay here next time I have to attend a fair at Villepinte.
Comment from Hotel Management
6-Feb-2017 by Sabrina , Hotel Management
Dear Margarita, Greetings from the Hyatt Regency Paris Charle de Gaulle! Thank you so much for taking the time to share your experience at our hotel and for your feedback. We look forward to welcoming you again soon. Warm regards, Sabrina Ben Salem Director of Sales & Marketing
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel by CDG....quiet and civilized

Posted 21-Jan-2017
Pros: Rooms, lounge, service, location
Even though arrived late....lounge was quite happening and the manager was very accommodating....
Comment from Hotel Management
6-Feb-2017 by Sabrina , Hotel Management
Dear Sir, Thank you very much for taking the time to share your experience at the Hyatt Regency Paris Charles de Gaulle. We look forward to welcoming you again soon. Best regards, Sabrina Ben Salem Director of Sales & Marketing