Ratings based on 679 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Good hotel near Roissy CDG

Posted 18-Apr-2017
Pros: the nice lounge and seating area , the room size
Cons: the breakfast
Location: not much as in the airport zone
We were happy arriving at the hotel, although we had to wait until 3pm to check in, we got access to the club where we could get some refreshments, the room was big, very comfortable, nice tv and somfy sofa set, the only low at the hotel is the below standart breakfast, what a shame for a such hotel in paris, the bakery selection was very limited, only croissant and pain au chocolat, the coffee machine was fine, but the hot selection was very poor, low quality, it seems it was more oriented for asians and not really international, what a deception....
Comment from Hotel Management
23-Apr-2017 by Sabrina Ben Salem, Hotel Management
Dear Ahmed, Greetings from Roissy, France and thank you for having been our guest at Hyatt Regency Paris-Charles de Gaulle on your recent travel to the city. It was a great pleasure to have you as our guest recently and to look after you in this while. At this stage, please accept my sincerest apologies for the inconsistencies that you have encountered during this recent stay. We remain grateful for your feedback as it will serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. While this may not mitigate the sentiments that you have carried back, I am confident that you will once again experience our normally high standards the next time that you are our guest and that your future experiences will be just as you wish them to be. Thanking you again for having been our guest at the hotel and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us some time soon. Yours Sincerely, Sabrina Ben Salem Director of Sales & Marketing
5 out of 5
Recommended
for Everyone
by A verified traveller from Kentucky

Great Stay!

Posted 18-Apr-2017
Pros: We like the excellent quality.
Location: We like the fact that is quite close to the airport.
We arrived quite late due to a delayed flight because of a bad storm. The manager had everything ready for us. He arranged for our transportation to the airport at check out, because there was none for us the arrival night. The staff was excellent.
Comment from Hotel Management
23-Apr-2017 by Sabrina Ben Salem, Hotel Management
Dear Emily Greetings from Roissy, France and thank you for having been our guest at Hyatt Regency Paris-Charles de Gaulle on your recent travel to the city. It was a great pleasure to have you as our guest recently and to look after you in this while. We remain grateful for your feedback as it will serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Thanking you again for having been our guest at the hotel and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us some time soon. Yours Sincerely, Sabrina Ben Salem Director of Sales & Marketing
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

1 night before flight

Posted 15-Apr-2017
Staff were great, quick check-in, accomodating Room was comfortable...bathroom shower needs re-grouting and look a little dated but otherwise very comfortable stay, enjoyed the breakfast
Comment from Hotel Management
23-Apr-2017 by Sabrina Ben Salem, Hotel Management
Dear Liz, Greetings from Roissy, France and thank you for having been our guest at Hyatt Regency Paris-Charles de Gaulle on your recent travel to the city. It was a great pleasure to have you as our guest recently and to look after you in this while. We remain grateful for your feedback as it will serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Thanking you again for having been our guest at the hotel and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us some time soon. Yours Sincerely, Sabrina Ben Salem Director of Sales & Marketing
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice and close to the airport

Posted 3-Apr-2017
Good hotel. Close. To the airport and they provide shuttle service to and from the airport. Restaurent is very nice and tje atmosphete is 👍
Comment from Hotel Management
9-Apr-2017 by Sabrina, Hotel Management
Dear Sir, Thank you very much for your comments. We hope to have the pleasure of welcoming you again. Best regards, Sabrina Ben Salem Director of Sales & Marketing
1 out of 5
by A verified traveller

Nice hotel- but security quite poor

Posted 31-Mar-2017
Hotel typical hyatt, modern, clean and comfortable. Only problem was SOMEONE WAS BEATING, YES BEATING ON MY DOOR AT 7;20 AM AND WOULD NOT IDENTIFY THEMSELVES. REPORTED IT TO THE DESK, BUT THEY COULD HAVE CARED LESS AND DID NOTHING ABOUT IT.
Comment from Hotel Management
9-Apr-2017 by Sabrina , Hotel Management
Dear Sir, Greetings from Roissy, France and thank you for having been our guest at Hyatt Regency Paris-Charles de Gaulle on your recent travel to the city. It was a great pleasure to have you as our guest recently and to look after you in this while. At this stage, please accept my sincerest apologies for the inconsistencies that you have encountered during this recent stay, especially with the noise in your room. We remain grateful for your feedback as it will serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. While this may not mitigate the sentiments that you have carried back, I am confident that you will once again experience our normally high standards the next time that you are our guest and that your future experiences will be just as you wish them to be. Thanking you again for having been our guest at the hotel and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us some time soon. Yours Sincerely, Sabrina Ben Salem Director of Sales & Marketing
2 out of 5
by A verified traveller from paris

Terrible overpriced room service food.

Posted 26-Mar-2017
There where 2 plugs in the room to charge your phone. The TV was old and only had one HDMI plug. WiFi wasn't very quick. Room was noisy and faced the highway. And again. The room service was awful. For the price we payed for that meal (~$80) we got 3 pieces of bread. One of the appetizers tasted rotten and was inedible. tiny portions and not very savory.
Comment from Hotel Management
9-Apr-2017 by Sabrina, Hotel Management
Dear Leo, Greetings from Roissy, France and thank you for having been our guest at Hyatt Regency Paris-Charles de Gaulle on your recent travel to the city. It was a great pleasure to have you as our guest recently and to look after you in this while. I have discussed your comments with the relevant Managers. We remain grateful for your feedback as it will serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. While this may not mitigate the sentiments that you have carried back, I am confident that you will once again experience our normally high standards the next time that you are our guest and that your future experiences will be just as you wish them to be. Thanking you again for having been our guest at the hotel and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us some time soon. Yours Sincerely, Sabrina Ben Salem Director of Sales & Marketing
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Great hotel near Roissy CDG.

Posted 19-Mar-2017
Location: If you get bored, there's a complex near by with shops and cinemas.
Excellent hotel, a short drive from (but not next door to) Roissy CDG airport, ideal for an overnight between long flights. Very spacious modern lobby area, with nice drinks and dining area, even a library. Delicious food (I had the Scottish salmon for dinner, followed by home-made sorbet.) Welcoming staff who make you feel at home. Modern, separate pool and exercise facilities. Recommend pre-ordering the hotel's "green (electric) car" to pick you up and take you back to the airport. (I spent what seemed like hours looking for the airport shuttle bus. If you take the bus shuttle, it's the Silver Line, from Level 5 of the airport, opposite the SNCF (train) station.)
Comment from Hotel Management
23-Mar-2017 by Sabrina , Hotel Management
Dear Esmeralada, Thank you very much for sharing your experience with us. We look forward to welcoming you again soon at the hotel. Best regards, Sabrina Ben Salem Director of Sales & Marketing
3 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Hotel for 1 night at Paris CDG

Posted 6-Mar-2017
Pros: Location to Paris CDG.
Cons: Cleanliness of the bath/shower.
Shower was the oddest part of the room. Glass shower door that only extended 1/3 of the way down the bathtub which allowed a lot of water to go out on to the bathroom floor. The tiles in the shower also did not appear to be very clean.
Comment from Hotel Management
14-Mar-2017 by Sabrina , Hotel Management
Dear Tony, Thank you very much for taking the time to share your experience with us. Your comments have been shared with the concern department for immediate action. We look forward to welcoming you again. Kind regards, Sabrina Ben Salem Director of Sales & Marketing
3 out of 5
Recommended
for Everyone
by A verified traveller from Lille

Close to the airport and the New mall Aeroville

Posted 4-Mar-2017
Close to the airport. The New mall Aeroville is just 10 min walk from the hotel. The breakfast buffet went down in quality but still ok.
Comment from Hotel Management
14-Mar-2017 by Sabrina , Hotel Management
Dear Adil, Thank you for taking the time to share your experience with us. I have shared your comments with our Leadership Committee. Best regards, Sabrina Ben Salem Director of Sales & Marketing
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient and very comfortable

Posted 4-Mar-2017
The hotel offers a complimentary shuttle to the airport, about a 20 minute ride. Staff are extremely friendly and helpful. My room was spacious and very clean. Importantly, despite close proximity to the airport, i did not hear any noise from planes. I highly recommend this hotel.
Comment from Hotel Management
14-Mar-2017 by Sabrina, Hotel Management
Dear Sir, Thank you very much for sharing your experience at our hotel. We look forward to seeing you soon again at the hotel. Best regards, Sabrina Ben Salem Director of Sales & Marketing