Front of property - evening/night

Reviews of Hotel Soft

3 out of 5
Hotel Soft
52 bis, rue des Vinaigriers, Paris, Paris

Reviews

8.0

Very good

Rating 10 - Excellent. 94 out of 424 reviews" "
Rating 8 - Good. 226 out of 424 reviews" "
Rating 6 - Okay. 82 out of 424 reviews" "
Rating 4 - Poor. 16 out of 424 reviews" "
Rating 2 - Terrible. 6 out of 424 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Merceditas

Air conditioner was not working. Did not get a discount.
Stayed 1 night in Oct 2023
Response from Manager on Oct 12, 2023
Dear Merceditas,Thank you for taking the time to share your feedback.We apologize for the inconvenience you faced regarding the air conditioner. Our hotel is equipped with air conditioning in all rooms, and our reception team is always available to assist with any issues or provide guidance on how to activate it. We understand that a comfortable temperature is essential for a pleasant stay, and we strive to ensure that all our guests have a satisfactory experience.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,

4/10 Poor

Kathy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed with the level of cleanliness. The carpet was not clean and there was a musty smell throughout. The staff was friendly and as helpful as they could be.
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Dear Kathy,Thanks for taking the time to review your stay at our hotel.We are glad to hear that you found our team friendly and helpful during your stay.However, we are disappointed to learn about the cleanliness issues you encountered. We assure you that our carpets are cleaned and vacuumed daily, and we take cleanliness very seriously. We apologize for any inconvenience this may have caused and will address this matter with our housekeeping team to ensure it does not happen again. Please know that we are also in the process of receiving new carpets, which will be installed soon.It would be a pleasure to welcome you back.Kind regards,

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
staff was simply amazing - serge and ahmed need a raise :) hotel always felt safe and clean - love from NY
Stayed 13 nights in Jun 2023
Response from Manager on Jul 7, 2023
Dear Nikki,Thank you for taking the time to share your review with us.We are pleased that our team helped make your stay so enjoyable. Our team is always pleased to help and we are happy that you appreciated our efforts to make your stay as enjoyable as possible.We look forward to welcoming you again. Best regards,

2/10 Terrible

Elie

Stayed 7 nights in Jun 2022
Response from A. Pirbay, Manager on Sep 19, 2022
Dear Elie,Thank you for letting us know how you rated your recent stay.We are sorry we were not able to meet all your requirements.Any suggestions on how we could have improved it?We hope to welcome you back for a return visit, Best regards,A. Pirbay, Manager

8/10 Good

nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and nice
Stayed 10 nights in Jun 2022
Response from A. Pirbay, Manager on Jun 20, 2022
Dear Nathalie, Thank you very much for this kind review of your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back on a future occasion. Best regards, A. Pirbay, Manager

8/10 Good

Amine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super accueil, chambre très propre et personnel très professionnel. Rien à redire sur mon court séjour avec un super petit déjeuner.
Stayed 1 night in Sep 2020
Response from A. Pirbay, Directeur on Mar 23, 2021
Cher Amine, Merci d'avoir pris soin de rédiger ce commentaire. C'est un plaisir de lire que votre séjour parmi nous s'est bien déroulé. Nous apprécions vos compliments envers notre équipe. Nous ne manquerons pas de les transmettre. Merci également de souligner la propreté irréprochable de votre logement. Au plaisir de vous recevoir à nouveau prochainement. Bien cordialement, A. Pirbay, Directeur

6/10 Okay

Mamoun

Business traveller
Liked: Cleanliness, staff & service
Soft stay
Convenient location but due to COVID-19 the breakfast bar is shut without prior notice
Stayed 2 nights in Aug 2020
Response from A. Pirbay, Manager on Aug 20, 2020
Dear Mamoun, Thank you for taking time to review our hotel. It is a pleasure to know you found our location to be so convenient. We are counting on the understanding of our guests when it comes to the measures we have implemented to protect you and our team during these new times; and are happy to inform you that we will be serving breakfast again beginning in September. We all look forward to welcoming you back on your next visit. Kindest regards, A. Pirbay, Manager

8/10 Good

Rahul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay
Stayed 1 night in Jul 2020
Response from A. Pirbay, Manager on Jul 16, 2020
Dear Rahul, Thank you for your positive feedback. We are pleased that you had an enjoyable stay with us and we are looking forward to seeing you again. Best regards, A. Pirbay, Manager

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from A. Pirbay, Manager on Mar 23, 2021
Dear Clinton, Thanks for this great rating! We are glad your stay was perfect. Thank you again. We look forward to the pleasure of seeing you again in the future. Kind regards, A. Pirbay, Manager

10/10 Excellent

John, Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Bed was great. Great location. Staff was awesome!
Stayed 6 nights in Mar 2020
Response from A. Pirbay, Manager on Mar 21, 2020
Dear John, Thank you for sending us your candid feedback. It is nice to hear that you found our location convenient and appreciate your kind comments about our team members who strive to provide the best experience possible to all our guests. We hope to have the pleasure of welcoming you back. Best regards, A. Pirbay, Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Paris
Good friendly hotel. Perfect price and quality for a family weekend. Really authentic neighbourhood. Great stay
Stayed 2 nights in Mar 2020
Response from A. Pirbay, Manager on Mar 11, 2020
Dear Michael, Thanks for sharing this kind review. We are happy to hear that you had a pleasant stay and that our location was ideal for you. We always aim to provide a truly unique experience and we are delighted that we were able to exceed your expectations. We hope to see you again. Kind regards, A. Pirbay, Manager

8/10 Good

SHIH-PING

Business traveller
Liked: Cleanliness, staff & service, room comfort
It was over booked.
It was over booked so I was sent to another hotel near by. The receptionist was nice though. The other hotel was more dated but clean.
Stayed 1 night in Jan 2020
Response from A. Pirbay, Manager on Jan 31, 2020
Dear Shih-Ping, Thanks for taking the time to share your review. We regret that due to an unexpected leak we were unable to welcome you in our hotel and would like to offer you our sincere apologies. We are pleased the situation was dealt with efficiently by our team member and that you were satisfied with the hotel chosen for you. We hope to have the opportunity to welcome you to our hotel in the future. Best wishes, A. Pirbay, Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Overall good value hotel. Bed comfortable, clean room and bathroom. Very friendly staff. Would stay here again.
Stayed 1 night in Oct 2019
Response from A. Pirbay, Manager on Nov 5, 2019
Dear guest, Many thanks for this sweet review about our hotel. We are happy to read that you liked so much of our hotel, from the comfort of your rooms to the friendly service from our team. See you soon for another enjoyable experience. Kind regards, A. Pirbay, Manager

8/10 Good

Ariane, Vancouver

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean Hotel. Staff was friendly and accommodating, especially Toufik.
Stayed 5 nights in Oct 2019
Response from A. Pirbay, Manager on Oct 20, 2019
Dear Ariane, Thank you for this review. We truly appreciate your kind words about our team members. It's a boost for us every time we receive positive reviews such as this. We look forward to seeing you again on a future occasion. Best regards, A. Pirbay, Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, front end staff were wonderful easy to work with and help us with our questions and needs
Stayed 3 nights in Oct 2019
Response from A. Pirbay, Manager on Oct 20, 2019
Dear Shawn, Thank you for your feedback on your recent stay. We are delighted you had a great stay and appreciate your kind words towards our Reception team. It encourages us to continue to maintain the high standards of service we set ourselves. We hope to welcome you back for another memorable stay. Best regards, A. Pirbay, Manager

8/10 Good

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from A Pirbay, Manager on Oct 9, 2019
Chère Nathalie, Merci pour la bonne note donnée à votre séjour. Nous espérons vous revoir bientôt.

8/10 Good

Howard, Oshawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from A Pirbay, Manager on Oct 9, 2019
Dear Howard, Thank you for the good rating of your stay. We look forward to welcoming you again

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL
A very charming hotel in a splendid location.
Stayed 1 night in Dec 2018
Response from A. Pirbay, Manager on Dec 11, 2018
Dear Richard, Thank you for such a nice review! Our contemporary designed building is indeed a real place of elegance and confort boasting a prime location in a zone of transportation with tourist spots and many recommendable restaurants in the vicinity. It would be a pleasure to welcome you again. Kindest regards, A. Pirbay, Manager

8/10 Good

Andrew

I had a great stay at Hotel Soft. It had very easy train and metro station access as well as a grocery store nearby. The staff was pleasant and helpful. My only comment (and this isn't a criticism as much as a word of advice to would-be patrons) is that the shower was incredibly small. I'm a little thing at 5'8 and 140 lbs, and it was a tight squeeze for me. There's nothing the hotel could really do abbot tis, and it's par for the course, but it's something you should keep in mind when booking. Overall, I enjoyed my stay, and would stay there again.
Stayed 3 nights in Nov 2018
Response from A. Pirbay, Manager on Nov 27, 2018
Dear Andrew, Thank you for your feedback regarding your recent stay. We are very glad to hear that our location was convenient for you. Please know that your comment concerning the shower has been duly noted, and we apologize for any discomfort you experienced. We appreciate your kind words about our team's courteous and professional service. This inspires us to continue upholding the high standards we set ourselves. It will be a pleasure to welcome you back in the future. Best regards, A. Pirbay, Manager

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with lovely local French restaurants
Stayed 5 nights in Oct 2018
Response from A. Pirbay, Manager on Oct 29, 2018
Dear Paul, Thank you for this feedback. We are happy to hear you appreciated our hotel. We always aim to provide a truly memorable experience. We look forward to welcoming you back again in the future. Kind regards, A. Pirbay, Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good small Paris Hotel near Railway Stations
We used this hotel for the first time as it was a short walk from Gare L'Est, our arrival and Gare du Nord for our departure. We just stayed the one night but would gladly use it for a longer stay. There was easy access to the buses and the Metro and plenty of shops, cafes and restaurants nearby. Like most smaller Paris hotels the rooms were compact but the bed and shower were good and there was nothing to complain about. A Buffet Breakfast was extra at 12Euros pp but certainly better value than nearby cafes. We would gladly stay again. If you would prefer the bus to get around then consider using the 42 from Gare du Nord which runs on part of the Champs Elysees then over the river to finish by the Eiffel Tower.
Stayed 1 night in Oct 2018
Response from A. Pirbay, Manager on Oct 13, 2018
Dear David, Thank you for your positive review! We are glad to know your short stay with us was a great experience and that you enjoyed our typical position in close proximity to Gare de l'Est and Gare du Nord railway stations. Thank you for appreciating the room, the amenities and our high-level cleanliness. We aim to provide our guests with spotless, attractive and spacious rooms with all the amenities. Thank you for sharing your valuable tip and for choosing to stay with us again! We look forward to welcoming you again. Best wishes,

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay. On &off bus a good way to see Paris highlights.
Stayed 3 nights in Sep 2018
Response from A. Pirbay, Manager on Sep 20, 2018
Dear Allan, Thank you for your valuable review. We are glad that you had a pleasant stay at Hotel Soft. Thank you for appreciating the ease of transport access. As you have mentioned, we are perfectly located near the most famous tourists' spots within walkable distance. We hope that you enjoyed visiting Musée Grévin, Picasso Museum, Carnavalet museum, Sacré Coeur Basilica which are within 30 mins from our hotel. We are happy that we met your expectations. We look forward to welcoming you again. Best wishes, A. Pirbay, Manager

8/10 Good

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Paris
Nice little hotel, friendly staff, perfect for few days away. Although we went on 4th July it was extremely hot all night and no air con only a little fan that didn’t help very much
Stayed 3 nights in Jul 2018
Response from A. Pirbay, Manager on Aug 1, 2018
Dear Carly, Thank you for taking the time to share your valuable review. We are delighted to read that you were satisfied with our hotel. Thank you for your comment on the good service and welcome you received, we'll be sure to pass on your compliments to the team. This year's weather is unusual. We are sorry for the inconvenience you had to face. Every room has an electric fan for the summer period. We can provide fans and stand-alone air conditioning system. We are happy that the rest of the facilities were to your satisfaction. We look forward to welcoming you again. Best wishes, A. Pirbay, Manager

10/10 Excellent

Andre J

Liked: Cleanliness, staff & service, property conditions & facilities
A little small than used to but normal for Parisian hotels. Very clean and updated decor. Very pleased with my stay
Stayed 3 nights in Jul 2018
Response from A. Pirbay, Manager on Aug 1, 2018
Dear Andre, Thank you for commenting on your time at Soft Hotel in Paris. We welcome your overall satisfaction with our hotel. Thank you for your high rating! We hope to see you, again. Many thanks once again, A. Pirbay, Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from A. Pirbay, Manager on Mar 27, 2018
Thank you Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient for a short stay
The room was small but adequate for a short stay. Staff were most helpful. The location was convenient for getting around the city and we would be happy to stay here again.
Stayed 3 nights in Mar 2018
Response from A. Pirbay, Manager on Mar 27, 2018
Dear Guest, Thanks for your comment. We're pleased to learn you enjoyed your stay in the lovely setting of our hotel, ideally set in a quiet street in Paris, just a few minutes’ walk from the Canal Saint Martin and the Place de la République. Only 300 metres away is the Gare de l'Est, served by 3 Metro lines, which provides easy access to the main tourist spots. We're also glad to note you appreciated the modern amenities available in your room. Thanks for your compliment about the good quality of service. Allow us to remind that we have different room size such as our single room (12 sqm), standard double room (15 sqm) and the superior double room (18 sqm). Don't hesitate to specify your preference on your next visit. We look forward to welcoming you again.

8/10 Good

Saku

Liked: Cleanliness, staff & service, property conditions & facilities
Good enough
Good but not great. Somewhat small room which is to be expected in Paris. Room had a fridge, safe and a kettle. Paper cups only in room though!?! Very good free wifi. Walls are too thin as you can hear conversations and tv from neighbouring room quite easily. Room was nice and clean and bathroom had a good shower. Easy enough to get to all the attractions from the hotel as metro is not far away. Close to Gare de l'est station and quite a few restaurants close by as well.
Response from A. Pirbay, Manager on Apr 1, 2018
Dear Guest, Thank you so much for taking time to write a positive review. Our contemporary designed building is a place enjoyable to stay as it bestows rooms exquisitely decorated and equipped with modern facilities. Thanks for mentioning the cleanliness, quality Wifi and shower. We're sorry for the disturbance. If your neighbours are too noisy after 22.30, you can call the reception by dialing 9 on the phone. We take note of your remarks. Please note that our rooms range in size from 12 sqm for the single, 15 sqm for the standard double to 18 sqm for the superior double. You are spoiled for choice for your next visit. As you mentioned, we boast a prime location in a zone of transportation with railway stations, Gare de l'Est and Gare du Nord, close by as well as recommendable restaurants and must see places. We'd love to welcome you anew very soon for another pleasant experience. A. Pirbay, Manager

10/10 Excellent

Diane, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Soft Hotel is an amazing find
I usually stay in 4-5 star hotels for work so I've gotten a bit spoiled. But we had to take a last minute and short trip to Paris and it didn't make sense to book in one of the more expensive hotels. Also, we needed to be walking distance to the Gare Du Nord so we found the Soft Hotel and gave it a go. I can't say enough good things about this hotel. The staff is friendly, the breakfast (although 12 EURO) is good, the rooms are very clean, beds comfortable and the location is great. Now if you are looking for a suite to hang out in with lots of room, this is not your hotel as the rooms are very small. But if you want a very lovely, clean room, with all the basics and a very comfortable bed with a price that does not break the bank, this hotel is highly recommended.
Stayed 1 night in Dec 2017
Response from A. Pirbay, Manager on Dec 19, 2017
Dear Diane, Thank you for taking time to write such a positive review. We are so pleased to know that your recent stay at Hotel Soft, Paris has been wonderful. Thank you for complimenting our service. Our well-trained and dedicated team always aim to give the best experience to our every guest. Our team will be glad to know that we met your expectations. We are perfectly located near the most famous tourists' spots within walkable distance. We are happy to know that you enjoyed the place and hope you visited Musée Grévin, Picasso Museum, Carnavalet museum, Sacré Coeur Basilica which are within 30 mins from our hotel. We have taken note of your suggestions regarding the key and possibly will implement them in the future. However, we would like to let you know that our team is available 24/7 and they wouldn't feel disturbed to assist our guests at any time. We are glad that you enjoyed the breakfast; we assure it is value for money as our chefs offer a variety of menu. The price of breakfast is 30% cheaper if reservation is via our website. Once again, thank you so much for all your compliments and also for recommending us. They mean a lot. We hope to welcome you back for another memorable holiday. All the best. A. Pirbay, Manager

10/10 Excellent

manish, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but Comfortable
If you accept that hotel Rooms are small in Paris, then this hotel is certainly worth the money.. The bed was big and comfortable. Shower had continuous hot water for bath even when it was chilling cold outside. The room heater was good. The breakfast was basic, but nice. The hotel staff is polite and helpful. Mr. Toufik was very helpful in giving us city tour details. The sweet fair plumpy lady (don't know her name) serving breakfast was very very polite and helpful. Overall, the hotel is much better than a lot of 3 star hotels around.
Stayed 5 nights in Nov 2017
Response from A. Pirbay, Manager on Dec 8, 2017
Dear Manish, Thank you so much for taking time to write a positive review. We are pleased to know that your recent stay at Hotel Soft, Paris was a good one. Thank you for all your compliments. We always aim to give the best experience to our every guest and that includes providing all the essential amenities to make your stay comfortable. We will surely pass on your comments to Mr. Toufik and our team members at the restaurant. They will be glad to know that we met your expectations. We hope to welcome you back for another memorable stay. All the best! A. Pirbay, Manager

6/10 Okay

E., London

Liked: Cleanliness
Disliked: Room comfort
No noise isolation Room smelt like cold tobacco Room was clean
Stayed 1 night in Aug 2017
Response from A. Pirbay, Manager on Aug 24, 2017
Dear Guest, Thanks for your feedback about Soft hotel. We value your mention on your room's cleanliness. Your remarks have been noted. Our apologies for the inconvenience. Note that the smell issue has been solved. For more tranquillity, we offer rooms at the backyard of our hotel. We hope to have the opportunity to welcome you again. Yours sincerely,

8/10 Good

Andy, London

Liked: Cleanliness, staff & service, room comfort
Nice budget hotel, not the best area
Hotel Soft has friendly staff and was clean and welcoming. The rooms are small, but provide the basics necessary for a short stay. Although there were no tea or coffee facilities in the rooms, these were provided in the reception area. The general area around the hotel is a little run down, so a short walk or taxi ride is required to find the better parts of Paris. It took approximately 30 minutes to walk to the Louvre or to Notre-Dame. The hotel were happy to store our luggage on the last day and provided UK electrical adaptors (with a small deposit) as we had forgotten to pack them.
Response from A. Pirbay, Manager on Aug 5, 2017
Dear Andy, We'd like to send you our sincere gratitude for your opinions concerning your time at Soft Hotel. We are fortunately located in a zone of transportation with railway stations, Gare de l'Est and Gare du Nord nearby, allowing tourists to reach the main Parisian sights very easily. We are always happy to store luggage in a secured room behind a fireproof door, watched by a 24 hour recording camera. Guests are welcome to have a kettle in the rooms - no charge. Just ask at Reception, and we can provide you with tea and coffee, also. I look forward to the pleasure of welcoming you back again! Best regards, A. Pirbay, Manager

6/10 Okay

Sharon, San Francisco, CA

Liked: Staff & service
Convenient location!
We had a good one night stay at this place. It was very convenient and close to the Gare du Nord station. The rooms (we had 3) were all well equipped w/ the basic amenities. One of our 3 rooms had an A/C unit the other two did not. The staff were very friendly and helpful. They helped us w/ recommendations to places to eat out at. We were able to store our luggage before the check-in time and then also store it again after we checked out (prior to getting on our train to our next destination. I wouldn't say it is the nicest place to stay ever but it definitely fitted what we needed for a night. The continental breakfast was included which I didn't know. So this was a nice surprise. The wifi was available. We didn't have any issues connecting to it. I would definitely come back to this place given our situation.
Stayed 1 night in Jun 2017
Response from A. Pirbay, Manager on Jul 10, 2017
Dear Sharon, We would like to thank you for sharing this very positive feedback, relative to your visit to Soft hotel in Paris. Indeed, we are fortunately located in a zone of transportation with railway stations, Gare de l'Est and Gare du Nord, nearby. We are most grateful for your compliments of our team - it is a delight to see that they could be of excellent service and provide you with recommendations. Just so you are aware, every room has an electric fan for the summer period. We do have several stand-alone air conditioning units available for free - you only need to ask at reception. We all hope we have the pleasure of welcoming you back on another occasion. Many thanks,

8/10 Good

Andrew, Christchurch Dorset

Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance of Gard du Nord
Small refurbished hotel in what's become a trendy area near Canal St Martin, room adequate but TV lacked any English channels. Silent in room fridge supplied as well as directions to excellent local supermarket in same street. Shower good but high step up could have grab rail for safety. Staff friendly.
Response from A. Pirbay, Manager on May 17, 2017
Dear Andrew, Thanks for your comment regarding your time at Soft hotel. Our building stands in a transportation zone that grants an easy access to the major places of Paris in no time. Thanks for alluding to our closeness to the stores and the romantic Canal Saint Martin that brims with trendy restaurants. We value your mention on the fridge and area's calm. Your remarks have been duly noted. Your contributions help us improve our services. Regarding the TV channels, we do have English programs. Don't hesitate to warn the front desk in case of need. Your compliment towards the staff is really appreciated. We hope to have the occasion to host you again. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for money in a good location, small but clean with a bath tub.
Response from A. Pirbay, director on Apr 26, 2017
Dear Client, Thank you for this feedback in relation with your time at Soft hotel. Our building is nestled in a charming neighbourhood of Paris, close to a variety of attractions like the romantic Canal Saint Martin, Folies Bergères and Musée Grévin. Thanks for alluding to our "sejour" room equipped with a bath tub. Your remark has been noted. We hope to have the pleasure to welcome you once again. Yours sincerely,

8/10 Good

Edward, London

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel for the price.
Reasonable price for city center. Good in all respects except one, my room was too hot (was end of March, warm weather outside). I didnt sleep much because of the heat. I was there for one night, I'd probably adapt to the heat if staying longer. Cant expect air conditioning at this price.
Response from A.Pirbay, Director. on Apr 1, 2017
Dear Edward, Thanks for this review about Hotel Soft, Paris. It's a pleasure to read you appreciated the service delivered by the staff. We take good note of your remark and are sorry for the heat. In fact, we have equipped every room with an electric fan for the summer period. Several stand alone air conditioning units are also available for free. Just to ask at the reception. We would have been delighted to propose you one. We hope to welcome you once again. A.Pirbay, director.

8/10 Good

Ian, Carmarthenshire, Wales

Liked: Cleanliness, staff & service, room comfort
Birthday Trip
Enjoyed the trip. Hotel was comfortable, close to the train station.
Response from A.Pirbay, director. on Mar 24, 2017
Dear Ian, A big thank you for your so sympathetic feedback about your time at Soft hotel in Paris. Thanks for choosing our hotel on the occasion of your birthday. Your mention on the comfort is appreciated. As you noticed, we are served by transport links with Gare de l'Est and Gare du Nord railway stations nearby. We would be delighted to receive you once again.

8/10 Good

Bruce, Bath UK

Liked: Staff & service, property conditions & facilities
Close to transport and restaurants
Conveniently located for transport, restaurants and sightseeing.
Response from A. Pirbay, director on Mar 8, 2017
Dear Bruce, Thanks for the time taken to share your impressions about Soft hotel in Paris. Our building remains an ideal destination to explore the capital. With the railway stations Gare de l'Est, Gare du Nord and 3 metro lines, travellers can move easily in the city. For tourists, Canal Saint Martin and Musée Grévin are nearby. Restaurants are not to be outdone. We apologize for the inconvenience. Don't hesitate to alert us if you are having troubles with the internet so we can intervene on time. We hope to have the occasion to host you anew.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Value, Great Stay!
Hotel Soft is in a great location, near to Gare de Nord, Gare de L'Est and other metro stations so is great for getting out and about easily. It is also close to Canal St Martin. The Hotel accommodation is of a good standard, very comfortable bed. The room and bathroom were cleaned every day. The staff are very friendly and helpful and speak English. There is a safe and a mini fridge in the room which is very useful. There are no tea and coffee facilities in the room but hot drinks are available free from 12.00pm in the foyer. There are many cafes and restaurants in the locality and even a small supermarket in the same road. All in all a lovely Hotel offering great value for money, would recommend and would stay here again myself.

8/10 Good

tina , columbus, ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable beds fairly close to everything
The advertisement is very misleading. Gare du Nord is NOT 10-15min walk from the hotel. However, Gare de l'Est is. The rooms are small but if you don't mind and just want a bed to sleep on for fairly reasonable prices then this is the place!!! Beds were SOOO comfortable! We took Uber to get around because of the fear of pickpocketing in the metro but the metro is only about a 5min walk from the hotel as well. Staff was excellent. The conditions of the hotel was fairly old and worn out but that's everything in Europe in general really. This is more for backpackers passing through or low maintenance people like myself who just wants a place to sleep on. Very worth it
Response from A. Pirbay, director on Feb 23, 2017
Dear Tina, Thank you for the review in relation with your experience at Soft hotel Thanks for pointing out our convenient location near Gare de l'Est and Gare du Nord (indeed reachable in 15-20 mn by feet). We took note of your remarks and will pass them to our dedicated staff for room maintenance. Many thanks for your mention of the quality of our bedding. The entire team really do hope to welcome you back again in the near future. My very best wishes, A. Pirbay, director.

6/10 Okay

Ed, California

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
The bad. We had booked adjoining rooms, but were given rooms near each other. Travel with kids this was not a good change. They offer a nice breakfast, but it is not included with the room. We thought it was included, but had to pay for four breakfasts for each day on our stay at check out. Had not planned that. Other than the non-adjoining rooms and having to pay for breakfast it was a good experience. The rooms and hallways are small and a little tight, but probably what you would find in other hotels in the area. The staff was very nice and friendly. They were very helpful with directions and how to get around the area. The are is a little out from the main tourest area of Pairs, but is very quiet. It is only a few minutes away from the EST train station and about 15 min walk to the Nord station. The metro station is about a 10 minute walk and only a couple of stops to the main areas. There are restuarants, bars and stores within 5-10 minute walk
Response from A. Pirbay, director on Jan 8, 2017
Dear Guest, Thanks for your feedback concerning Hotel Soft. We're pleased to read you enjoyed your stay in our hotel. As you pointed out, we're set in a zone of transportation, with railway stations Gare de l'Est and Gare du Nord nearby. Three metro lines are also around as well as a wide range of recommended restaurants and shops. Your nice words about the good quality of service and reception will be conveyed to the whole staff. We take good note of your remarks and are sorry for the misunderstanding. However, as specified, the breakfast is not included in the booking price. Taken in the lobby, it costs 12€ and can be served in the room for an extra 2 € fee. We look forward to receiving you soon again. A. Pirbay, director.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

loulou, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel well situated
Although near two railway terminals and just off a main road, this is a relatively quiet and unpretentious hotel, modern in devor and facilities. Comfortable bed and unobtrusive service.
Response from Amir Pirbay, General Manager. on Aug 4, 2016
Dear Guest, Thanks for sharing the experience of your stay with us. As you noticed, we are located in a quiet street, not far from Gare de l'Est and Gare du Nord railway stations where eurostar and thalys train arrive. A stroll along Canal Saint Martin (3 mn), a visit at Arts et Métiers museum (12 mn) or Georges Pompidou Modern Art Museum (20 minutes) worth the try. Thanks for mentioning the modern facilities and your bed's comfort. Your nice word about the service is appreciated. Thanks for the compliment. Note that every room has an electric fan for the summer period. We have several stand alone air conditioning units available for free. Don't hesitate to ask at the reception. We hope to have the pleasure to welcome you once again.

8/10 Good

Jan, Colne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Find
Just 10 minutes walk south of Paris Nord in a vibrant neighbourhood close to Canal Saint Martin. Lots of small bars and restaurants within 2/10 minutes walk. The canal area is charming and film buffs will love the area. Our room was a decent size for Paris and had a fridge which was great for keeping our water and wine cold. If you don't mind street noise, request a room at the front. Free coffee and snacks available in reception during the afternoon. I would recommend taking a canal trip with Canaixrama, great value and reasonable priced wine on board. Only 30 minutes walk to Monmartre. I would definitely stay here again.

10/10 Excellent

A, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location for stopover via train
Stayed here en route by train from London to Munich - great overnight stop and chance to see some of the main sites. My second stay here.
Response from Amir Pirbay, director. on Apr 6, 2016
Dear Guest, Thank you for taking some time to share your experience at Hotel Soft Paris. Your kind words about the quality of reception and service have been conveyed to the whole staff. As you pointed out, our building is close to railway stations Gare de l'Est and Gare du Nord, and 3 metro lines, allowing tourists to reach very easily, the main spots of Paris. Trendy restaurants are also just a short stroll away. We take good note of your remarks about the washbasin. Thank you for your loyalty to Hotel Soft. We look forward to receiving you soon again.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Gare Du Nord train station
Initially we found it difficult to find the hotel as it is down a side road and not clearly sign posted. When we arrived the staff were very pleasant and made us feel welcome. The rooms were easy to find and were comfortable and cleaned thoroughly. Every time we left the room we were to give the key to the reception which was good as it ensured we did not lose the key. They offered breakfast but it was quite expensive. At the end we had to pay tax per night, which I would've preferred to pay at the beginning. The hotel is situated in a busy area, in particular at night it felt quite dangerous crossing the roads. There are a couple of nice restaurants nearby, but many are bars and did not have people eating that late. Overall had a good experience.
Response from Amir Pirbay on Apr 4, 2016
Dear Elizabeth, Thanks for sharing the experience of your stay at Hotel Soft. Our hotel is in close proximity to two railway stations plus three metro lines that allow to rally different Parisian spots. We are happy to read our flats suited you on every aspect. Thanks for alluding to the quality of our performance. We take note of your remarks. We are situated in a rather quiet street, in the 10th district of Paris precisely at 52 bis, rue des Vinaigriers. Usually, our customers judge the area peaceful and safe.We feel sorry you think the contrary and had difficulties to find us. As mentioned on booking, the city tax of €1, 65 per night and person is additional, as well as the breakfast. We hope to welcome you soon again. Kind Regards. Amir Pirbay, director.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact and Bijou
Pros - exellent modern bathroom and great bed. Well equiped room including safe and fridge. Helpful staff Cons - small room about ready for redecoration Didn't try the breakfast. Would definitely use again.
Response from Amir Pirbay, director. on Mar 10, 2016
Dear Guest, Thanks for your feedback concerning Hotel Soft, Paris. As you stated it, we are very accessible to transportation with railway stations and metro lines nearby, useful for visitors willing to explore the capital. Thanks for your positive remarks about the service, amenities and modern bathroom. Regarding the room, don't hesitate to try a larger one for your next booking. We have single rooms with 12 square meters, standard double 15 m2 and superior double 18m2. We would be honored to welcome you once more.

10/10 Excellent

Paul, Utah USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was close to the Chunnel station. It was a very nice and pleasant place. The staff was very helpful with the several questions that we had about the area and tours.
Response from Amir Pirbay on Dec 20, 2015
Dear Paul, Thanks for this kind review about Hotel Soft, Paris. Indeed, our hotel is in a zone of transportation with railway stations Gare de l'Est and Gare du Nord, where eurostar arrives nearby and 3 metro lines allowing tourists to reach the main Parisian sights very easily. We appreciate your good rating on the service, hotel maintenance, room's comfort and cleanliness. We look forward to receiving you soon again. Amir Pirbay, director.