Standard Twin Room

Reviews of Crystal Hôtel

3 out of 5
Crystal Hôtel
24, rue Saint-Benoit, Paris, Paris

Reviews

8.0

Very good

Rating 10 - Excellent. 209 out of 632 reviews" "
Rating 8 - Good. 269 out of 632 reviews" "
Rating 6 - Okay. 106 out of 632 reviews" "
Rating 4 - Poor. 25 out of 632 reviews" "
Rating 2 - Terrible. 23 out of 632 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to make this booking last minute and the people at the Crystal Hotel were gracious and helpful. We could not have asked for a group of friendlier and more helpful staff. Thanks.
Stayed 4 nights in Mar 2024

10/10 Excellent

Lisette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is a treasure! The elevator is small, but works fine. The location is the best, if you enjoy walking even better. Miriam at the reception speaks several languages and is available all the time with many recommendations about Paris. I will definitely go back to this hotel. Paris was amazing and don't forget the umbrella.
Stayed 2 nights in Mar 2024

6/10 Okay

Jian

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is pretty avenge but in perfect location, the area is safe and has plenty of shopping and restaurants. I’ll come back for the area but not the hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kassie H

Travelled with family
You cannot find a better location! The rooms were adorable and comfortable. We were looking for something small and boutique but French in nature. Crystal Hotel was it! Close to everything -can’t say enough about this hotel!
Stayed 6 nights in Mar 2024
Response from Crystal Hotel staff on Mar 16, 2024
Dear Madam,We are delighted to read your review and we are so glad you had a great stay in our Hotel.We thank you very much!

10/10 Excellent

Nadine, Marlton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time we have stayed here. Very quaint and clean and the staff is great!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
My room was a small very clean, very comfortable room in Paris. Staff very helpful & kind.
Stayed 7 nights in Feb 2024

10/10 Excellent

Carlos M

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason Edloe

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with lift. Two minute walk to St Germain & Mabillon Metro. Next to Café de Flore & Entrecôt & around the corner from Deux Magots, Ladurée, St Germain des Prés.
Stayed 3 nights in Dec 2023
Response from Crystal Hotel staff on Jan 25, 2024
Dear Sir,We thank you very much for choosing the Crystal Hotel, and for your review.We are glad you had a nice stay and you enjoyed the area.With our best regards,

8/10 Good

Donna

Stayed 9 nights in Nov 2023
Response from Crystal Hotel staff on Jan 25, 2024
Dear Madam,Thank you very much for your review.We are glad you had a nice stay.Best regards,

10/10 Excellent

Kerry Reed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights
Good safe, clean, well located comfortable hotel
Stayed 6 nights in Nov 2023
Response from Crystal Hotel staff on Jan 25, 2024
Dear Sir,We thank you very much for your review, and we are very glad that you enjoyed your stay in the Crystal hotel.With our best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Crystal Hotel staff on Nov 25, 2023
Dear Madam, dear Sir,We thank you for your review, and we are delighted that you enjoyed your stay in the Crystal Hotel.Best regards,

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small boutique hotel just near two famous Parisian restaurants. Also close to Metro underground. The Reception staff are fantastic and friendly, going the extra mike to help me when my phone was stolen.
Stayed 6 nights in Nov 2023
Response from Crystal Hotel staff on Nov 25, 2023
Dear Madam, dear Sir,We thank you for your review. We were delighted to welcome you in the Crystal Hotel, and we are glad that you enjoyed your stay.With our best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Bargain in Saint Germain des Pres
Our stay at the Crystal Hotel was perfect. The front desk personnel were all extremely friendly and helpful. The room was larger than expected, with a completely remodeled bathroom. The breakfast was plentiful and delicious. And the location cannot be beat--a 2 minute walk to the Saint Germain metro. Highly recommended.
Stayed 3 nights in Oct 2023
Response from Crystal Hotel staff on Nov 25, 2023
Dear Sir,We warmly thank you for your review, and we are delighted that you enjoyed your stay in the Crystal Hotel. For our breakfast, we order bread and croissants in the best bakery of the area, and we also thank you for your comment about it.Best regards,

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and comfortable, and the reception staff were very helpful. It is in a great area of Paris.
Stayed 4 nights in Sep 2023
Response from Dear Madam, dear Sir, We thank you for your revie on Nov 25, 2023
Dear Sir,We all warmly thank you for your review, and we are delighted that you enjoyed your stay in the Crystal Hotel.Best regards,

10/10 Excellent

samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great breakfast and friendly employees! The location is amazing, cvery safe, near metros and many cafes near by! We loved it.
Stayed 5 nights in Oct 2023
Response from Crystal Hotel staff on Nov 25, 2023
Dear Madam,We thank you very much for your review, and we are delighted that you enjoyed your stay in the Crystal Hotel, and in Saint-Germain-des-Prés.Best regards,

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very well located, the staff was very polite and kind. Super recommendable.
Stayed 1 night in Oct 2023
Response from Crystal Hotel staff on Nov 25, 2023
Dear Madam, dear Sir,We warmly thank you for your review, and we are delighted that you enjoyed your stay in the Crystal Hotel.Best regards,

10/10 Excellent

Jeffrey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect Easy to get to many attractions, cafes and great restaurants everywhere—-also great shopping. The staff was friendly and extremely helpful. Our room was comfortable with comfy beds and linens. Bathroom with shower/tub was good. I will definitely be back to this charming French boutique hotel.
Stayed 9 nights in Oct 2023
Response from Crystal Hotel staff on Nov 25, 2023
Dear Sir,We warmly thank you for your review, and we are delighted that you enjoyed your stay in the Crystal Hotel.We look forward to welcoming you next time.Best regards,

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, comfy, and great location
This was such a charming hotel and room — comfortable, well-designed, and I had the added bonus of opening my windows onto a little private courtyard. The bathroom was first-rate, too. The staff were extremely friendly and helpful — and considerate in the evenings about closing off the extra door separating my room from the lobby to reduce noise.
Stayed 5 nights in Oct 2023
Response from Crystal Hotel staff on Nov 25, 2023
Dear Madam, We thank you very much for your kind review, and we are delighted that you enjoyed your stay in the Crystal Hotel.Best regards,

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our stay! Only thing I didn’t like was the small staircase and elevator. We stayed on 5th floor. I would definitely stay again!!!
Stayed 4 nights in Oct 2023
Response from Crystal Hotel staff on Nov 25, 2023
Dear Madam, We thank you for your review, and we are delighted that you enjoyed your stay in the Crystal Hotel.We look forward to welcoming you again.Best regards,

10/10 Excellent

Ryta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Crystal hotel staff on Nov 25, 2023
Dear Madam, We thank you for your review, and we are delighted that you enjoyed your stay in the Crystal Hotel.Best regards,

8/10 Good

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and conveniently located near some major attractions. Plenty of shops and restaurants around. My only complaint is the live band playing music after 10:00 pm.
Stayed 2 nights in Oct 2023
Response from Crystal Hotel Staff on Nov 25, 2023
Dear Madam, We thank you for your review, and we are delighted that you enjoyed your stay in the Crystal Hotel.Saint-Germain-des-Prés is a very lively area, particularly the week-end. Next time, we recommend you to ask for a room facing the courtyard. Best regards,

10/10 Excellent

Scott Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the St Germain des Pres neighborhood. Very exciting place to be, shop, eat, walk, people watch.
Stayed 8 nights in Sep 2023

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute and quaint hotel. Family room was good size.
Stayed 6 nights in Aug 2023
Response from Crystal Hotel staff on Sep 21, 2023
Dear Madam,We thank you for your review.We are very pleased that you enjoyed your stay in our hotel.Best regards,

8/10 Good

Maria, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Crystal Hotel staff on Aug 24, 2023
Dear Madam,Thank you for your review. We are glad you enjoyed your stay.Best regards,

8/10 Good

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property perfect location, bathrooms need a revamp, too small and bad lighting.
Stayed 2 nights in Jul 2023
Response from Crystal Hotel staff on Aug 20, 2023
Dear Sir,We thank you for your review, and we are glad to read that you enjoyed your stay. We have noted your request about the bathrooms. Most of them (almost all of them, actually) have already been renovated, and the others will be quite soon.With our best regards,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We came over by train from London to stayed here for the weekend and I felt like we were in the penthouse. We had the top floor looking over the streets. It was like we were in the movies with this hotel, opening the windows to look down at a 5 star hotel, people watching. This is what I would expect from a Paris hotel. The elevator was very, very tiny so I didn’t mind walking up 5 flights of steps for that view. We had the family suite, it was very spacious and big bathroom. Bed were comfortable. I love how close we were to all the Cafe’s. I get very safe being in a high end shopping area also. We did do the hop on hop off boat that was worth the money and got to see a lot of sights that way. Food of course was amazing every place around the hotel and it was nice they had English menus. I will definitely come back to this hotel
Stayed 2 nights in Jun 2023
Response from Crystal Hotel staff on Aug 20, 2023
Dear Madam,How pleasant it is to read your review. We are glad that you enjoyed your stay, and we thank you very much.In an old buildind, it's difficult to have a bigger lift. It's part of the charm of boutique hotels.With our best regards,

4/10 Poor

Eric

Liked: Cleanliness, room comfort
Stayed 10 nights in Jun 2023

8/10 Good

christinna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 3 nights in Jun 2023
Response from Crystal Hotel staff on Aug 20, 2023
Dear Madam,Thank you for your review.We really appreciate.Best regards,

6/10 Okay

philip, Newport Beach

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location. Ok breakfast. Family suite was not as expected. 4th bed set next to master king. not in second small bedroom. Shower too low if you are over 6' tall. Elevator to 4th floor. Carry bags to 5th. Workers on roof early AM and street noise at night.
Stayed 4 nights in Jun 2023

10/10 Excellent

Arshad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its in a very happening place. Even though the stairs are outdated and you have to climb stairs from 4th to 5th floor since elevators stops on 4th but the hotel has updated interiors and its in the most convenient location. I would stay here again on my visit.
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a fantastic beautiful renovated Parisian Hotel. The staff was beyond friendly and accommodating. The rooms are fairly large and did have a lift to the fourth floor. It’s conveniently located in the heart of St. Germain and is surrounded by amazing restaurants and cafes. It’s an easy beautiful walk to most all major attractions. If you are not in a walking mood rubber and cabs are readily available. The staff though was beyond helpful and were a great source of information and help. We will definitely be back and will recommend to others.
Stayed 5 nights in May 2023

10/10 Excellent

Pepito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly helpful in printing out and resizing a picture for us that was required by the Paris metro card. The elevator was a very tight fit and didn't go all the way up to our floor, but the view from our room was very nice and it made up for it.
Stayed 4 nights in May 2023

10/10 Excellent

Jesica

Stayed 2 nights in Apr 2023

10/10 Excellent

Nadine, Marlton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quaint and so close to everything and close to lots of cafes.
Stayed 7 nights in Apr 2023
Response from Tristan, front desk on May 8, 2023
Dear Madam,Thank you very much for your review.We were glad to read that you had enjoyed your stay in our hotel.We send you our best regards,

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location. Steps away from lovely restaurants and the beautiful St. Germain Church. Close to transit and walkable to the Notre Dame, Louvre, Eiffel Tower, Luxembourg Gardens and so much more. The staff was friendly and helpful. The rooms and facility were clean and well kept.
Stayed 2 nights in Mar 2023
Response from Tristan, front desk on May 8, 2023
Dear Madam, dear Sir,Thank you so much for your kind review. We are glad you enjoyed your room in our hotel, and the location!We look forward to welcoming you again next time you come to Paris.Best regards,

10/10 Excellent

Mordechai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and the hotel was clean and quiet. Great location!!!!
Stayed 7 nights in Mar 2023
Response from Tristan, front desk on May 8, 2023
We thank you very much for your kind review, and are very glad you enjoyed your stay in our hotel.Best regards

8/10 Good

Leen Mohamad Firas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everybody was so nice and helpful at the Crystal Hotel. The concierge was even gracious enough to recommend his local favorite restaurants and assist with reservations. I plan to stay there again the next time I visit Paris!
Stayed 10 nights in Jan 2023

10/10 Excellent

JENNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Gad

Stayed 7 nights in Dec 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and breakfast staff were all friendly and very helpful. Excellent location!
Stayed 5 nights in Nov 2022

10/10 Excellent

Avshalom

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greare location, greate service.
Stayed 6 nights in Oct 2022

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and cute hotel room! The only elevator in the hotel was tiny, so be aware if you have large luggages. Location is convenient if you want to walk to some museums and landmarks nearby. There are Michelin guide and star restaurants close to Crystal hotel in a walking distance. Le bon Marche is 15 minutes walking distance away. If you’re interested in having gourmet meals and shopping in Paris, this is the place that allows you to have it all!
Stayed 3 nights in Sep 2022

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in Saint Germain. Helpful, kind, courteous and safe.
Stayed 2 nights in Aug 2022

10/10 Excellent

Yusuf Levent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located in the heart of Paris. The hotel is close to thr St. Germanin de Pres metro station which is served by Line 4. This makes it easy to travel to any location in Paris. There are great cafes (Cafe de Flores and Cafe Deux Magots are literally next door) and restaurants (Les Relais de Entrecote is also next door) in the area. It is an old but well maintained and clean hotel. The staff are friendly and speak English.
Stayed 4 nights in Apr 2022

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Elizabeth

Stayed 3 nights in Mar 2022

8/10 Good

Basar, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and the staff did let us have late checkout which was really good
Stayed 1 night in Dec 2021