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Reviews of La Clef Louvre Paris by The Crest Collection

5 out of 5
La Clef Louvre Paris by The Crest Collection
8 Rue De Richelieu, Paris, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 764 out of 1018 reviews" "
Rating 8 - Good. 161 out of 1018 reviews" "
Rating 6 - Okay. 55 out of 1018 reviews" "
Rating 4 - Poor. 14 out of 1018 reviews" "
Rating 2 - Terrible. 24 out of 1018 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

WENJIE

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location is good, but the isolation is not that good, can hear sound from outside and upstairs.
Stayed 5 nights in Apr 2024

10/10 Excellent

Ji

Travelled with family
Liked: Cleanliness, property conditions & facilities
The receptionist, Katrina (Catrina?), was professional, informative, and nice. Thank you!
Stayed 6 nights in Mar 2024
Response from Nathalie on Apr 11, 2024
Dear Ji Thank so much for this nice review concerning Ekaterina I will let her know Hope we will have the pleasure to welcome you back

4/10 Poor

Sudakshini Vadra

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Nathalie on Apr 11, 2024
Dear Mrs Sudakshini Thank for taking the time to share your feedback following your recent stay with us .Sorry if we didn't met your expectation during your stay , it will be easier for us to have the different point where we missed the service .Regards

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff,very clean and very central
Stayed 4 nights in Mar 2024
Response from Julie on Apr 2, 2024
Dear Brian, We are so joyful to read your feelings about your stay in our Residence La clef Louvre ! Thank you for your positive review and hope to welcome you again promptly. Best regards, Julie

10/10 Excellent

Dmitry, Dubai

Liked: Cleanliness, amenities, property conditions & facilities
Very nice properrty. Highly recommended
Stayed 4 nights in Feb 2024
Response from Julie on Feb 20, 2024
Dear Mr Burtov, We would like to thank you for your positive comments and hope to welcome you again to your second home, our Residence. Best Regards

10/10 Excellent

Laurent, London

Liked: Cleanliness, property conditions & facilities
Beautiful place
Stayed 2 nights in Feb 2024
Response from Julie on Feb 20, 2024
Dear Mr Colinmaire,We are delighted that you have enjoyed the location of our Residence La Clef Louvre. Welcoming you back here is one of our greatest expectations. Sincerely

10/10 Excellent

Ihor

Travelled with family
Amazing place
Stayed 3 nights in Feb 2024
Response from Nathalie on Feb 13, 2024
Thank Ihor I' m glad you enjoyed your stay with us See you very soon

10/10 Excellent

Romald, calgary

Liked: Cleanliness, property conditions & facilities
It was perfect. Ekaterina was wonderful and very helpful with little problems we had. I would stay again in LA Clef next time in Paris.
Stayed 7 nights in Jan 2024
Response from Nathalie on Feb 9, 2024
Dear Romald I will pass your comment to Ekaterina Thank a lot Hope to see you very soon Regards

10/10 Excellent

Aleksandr, Dubai

Liked: Cleanliness, property conditions & facilities
Stayed 18 nights in Dec 2023
Response from Nathalie on Feb 13, 2024
Thanks for you score See you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023
Response from Nathalie on Feb 9, 2024
Thanks for taking the tie to share your score after your stay with us Sincerely

8/10 Good

Danilo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with spacious room, gentle staff and very good and strategic location
Stayed 6 nights in Dec 2023
Response from guest relation manager on Jan 10, 2024
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We recently stayed at La Clef Louvre Paris hotel that perfectly blended convenience and cultural immersion. Nestled within walking distance of iconic landmarks, boutique shops, diverse restaurants, and enriching museums, this hotel provided an ideal base for exploring the city's vibrant tapestry. The staff's warmth and the tastefully decorated rooms added to the overall delightful experience, making it a quintessential Parisian getaway.
Stayed 6 nights in Dec 2023
Response from Nathalie on Feb 9, 2024
Dear Daniel I am so proud to read a nice comment concerning the staff .this is always a pleasure for them to be make our customer stay's as pleasant as possible Sincerely

10/10 Excellent

XIAOYAN

Stayed 4 nights in Dec 2023
Response from Nathalie on Feb 9, 2024
Thank for your score Xiaoyan

2/10 Terrible

Jatinder

Travelled with family
Disliked: Property conditions & facilities
We booked a family suite and our nights were horrible. We could not sleep for 3 out of the 4 nights. IT WAS AS IF WE WERE SLEEPING ON THE STREET. The trucks and cars were zooming all night. One night we were able to sleep was because we were so tired and jetlagged and we didn't notice anything. Other nights were consistent noise all night. Not worthy of a 5 Star resort and the money we paid for your venue. We would definitely not recommend this to any of our friends.
Stayed 4 nights in Dec 2023
Response from guest relation manager on Jan 10, 2024
Thank you for your feedback. We read with much concern about the unpleasant experience you encountered during your previous stay with us. Our property is equipped with a double glazing window however, we recognize that it can be sometimes difficult a complete isolation. We always encourage our residents to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed promptly with the objective of making his/her stay with us a pleasant one. We regret that in this occasion we were unable to offer you a more comfortable stay.We look forward to welcoming you again, giving us another opportunity to serve you better

4/10 Poor

Gilberto

Stayed 4 nights in Dec 2023
Response from guest relation manager on Dec 12, 2023
Dear Gilberto, we are sorry to hear of your unhappiness during your recent stay with us.Regrettably we have been unable to identify the source of the problem. But please, be assured that we are always seeking to satisfy the expectations of our residents. We hope that we will have another opportunity to improve your experience with us.

10/10 Excellent

Olivier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel ! Very nice and courteous staff. Price is right.
Stayed 6 nights in Nov 2023
Response from guest relation manager on Dec 1, 2023
It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.

10/10 Excellent

Peter

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great location!
Stayed 1 night in Nov 2023
Response from guest relation manager on Dec 1, 2023
We are glad that you had an enjoyable stay. Thank you for sharing your experience and we look forward to welcoming you again.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a very enjoyable stay at La Clef..the staff were super helpful and made our stay very special..super location a stones throw away from the Louvre..
Stayed 4 nights in Nov 2023
Response from guest relation manager on Dec 1, 2023
Thank you for choosing La Clef Louvre as your accommodation during your holiday in Paris. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.

10/10 Excellent

Alyssandra

Business traveller
Liked: Cleanliness, room comfort
Amazing and personal
Great little hotel
Stayed 1 night in Nov 2023
Response from guest relation manager on Dec 12, 2023
Thank you for your review. We are glad to hear compliments of our staff members at La Clef Louvre!We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

George, Riverview

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a 4 night stay at La Clef while in Paris. The staff was very friendly and accomodating. The area was central to great shopping and entertainment. The hotel guests were even treated to a special private performance by a talented violinist for entertainment on a Friday night. We were very pleased and I do recommend.
Stayed 4 nights in Nov 2023
Response from guest relation manager on Dec 1, 2023
hank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.

10/10 Excellent

Thiago

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was incredibly charming, our apartment had everything we asked for and the staff went above and beyond to make sure we had a great stay! They truly are a 5 star hotel and we will definitely be coming back!
Stayed 4 nights in Nov 2023
Response from guest relation manager on Nov 21, 2023
Thank you very much for your compliment.Receiving such feedback inspire us to continually improve our service delivery. We look forward to welcoming you again at La Clef Louvre Paris.

10/10 Excellent

Xudong

Stayed 3 nights in Oct 2023
Response from guest relation manager on Nov 16, 2023
Thank you for the exceptional rating. From all of us at La Clef Louvre we look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023
Response from Gabriella on Oct 29, 2023
Thank you for your feedback! Thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Howard

Liked: Cleanliness, room comfort
Fantastic location. Great staff. Very comfortable room.
Stayed 4 nights in Sep 2023
Response from guest relation manager on Oct 5, 2023
Nous vous remercions d’avoir choisi La Clef Louvre pour vos vacances à Paris. Il est toujours encourageant de savoir que nos résidents sont satisfaits de notre service. Nous espérons avoir de nouveau prochainement le plaisir de vous accueillir.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great Amenities
Very comfortable and clean with great amenities, especially for a longer stay.
Stayed 28 nights in Aug 2023
Response from guest relation manager on Oct 5, 2023
We were delighted with your feedback regarding your recent stay. We pride ourselves on the level of customer service that we provide at La Clef Louvre and feedback such as yours is most encouraging.

10/10 Excellent

Bledar

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Gabriella on Oct 29, 2023
Thank you for your feedback! Thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

6/10 Okay

Ninis

Travelled with family
Liked: Cleanliness, room comfort
Elevator problems decent sized rooms
Unfortunately, the elevator at the hotel was broken for two days out of the four - so this did not help given I had senior citizen parents with me. It was a big let down. The rooms are nice definitely larger than typical of Paris hotel rooms unless you go to a larger brand name. But I just don’t think it’s worth staying here again because of it I’d rather go to a standard large hotel brand.
Stayed 3 nights in Aug 2023
Response from guest relation manager on Sep 18, 2023
Thank you for taking the time to tell us about your recent stay. Please, accept one more time our apologies for the inconvenient you have had with the lift. We regret that this incident left you with a negative impressionWe have highlighted your feedback to the manager so that we can take remedial action to ensure incident like this will not happen again.

10/10 Excellent

Rohit

Liked: Cleanliness, property conditions & facilities
Very hospitable Would stay again
Stayed 3 nights in Sep 2023
Response from guest relation manager on Sep 18, 2023
It is great to have you stay with us. We appreciate your review and the compliments.We look forward to welcoming you back in the near future!

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, well maintained property in a wonderful location. Staff was helpful and friendly.
Stayed 2 nights in Sep 2023
Response from simon on Sep 6, 2023
Dear michelle Good afternoon First we would like to thank you for choosing our hotel .We are happy to know you enjoyed your stay with us .Your faithfully Have a nice day

10/10 Excellent

Yesika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is friendly and professional, Ekaterina was wonderful, very nice. The hotel and room were very clean and well maintained, loved that the room has a small kitchen and a laundry machine. The location is excelllent.
Stayed 8 nights in Aug 2023
Response from guest relation manager on Aug 30, 2023
Thank you for your feedback!We are glad to hear compliments of our staff members at La Clef Louvre. Thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, room comfort
Amazing experience
We had an amazing stay at this hotel! The hotel is very clean, location is close to great restaurants and shopping areas, breakfast is very delicious, most of all, we value the professionalism and welcoming hotel staffs from front desk to the kitchen team. Shout out to Madame Erlinda and her team! Thank you very much for the birthday surprises, we appreciate you and your team so much from the bottom of our hearts! You guys made my birthday and our stay a truly memorable experience. Thanks for going above and beyond Madame Erlinda! We will definitely come back and stay on this hotel in the future.
Stayed 4 nights in Aug 2023
Response from guest relation manager on Sep 7, 2023
Thank you for taking the time to write this review. It is great to have you stay with us. We are happy to hear that you have enjoyed your stay. Thank you for your compliments from all of us. We look forward to welcoming you again.

10/10 Excellent

Nicky

Travelled with family
Liked: Cleanliness, room comfort
Wonderful. Above and beyond.
Our stay was excellent. Perfect place for a family- walking distance to everything. Thought my phone was lost and the team was incredibly helpful especially Ekaterina. When it was located they sent a taxi with it to the airport. Very grateful. That’s five star service.
Stayed 4 nights in Aug 2023
Response from La Clef Louvre on Aug 21, 2023
We are glad to hear compliments of our staff members at La Clef Louvre. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery.

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This is located near the Louvre and multiple restaurants.
Stayed 7 nights in Aug 2023
Response from La Clef Louvre on Aug 21, 2023
Thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Javier

Liked: Cleanliness, room comfort
Great Location
Great location and very nice hotel. Staff was super friendly and helpful. Breakfast was great each morning and coffee/tea available all day. Will definitely return to this hotel.
Stayed 1 night in Aug 2023
Response from La Clef Louvre on Aug 21, 2023
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

10/10 Excellent

Lisa

Liked: Cleanliness, room comfort
La Clef Louvre
We enjoyed our stay at La Clef Louvre Paris and would like to say a word of thanks to the lovely concierge who took us to our room. Absolutely perfect location.
Stayed 3 nights in Aug 2023
Response from simon on Sep 6, 2023
Dear MadamGood afternoon We glad you enjoyed your stay with us .We hope to see you soon on our hotel .Your faithfully

10/10 Excellent

Milton

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from La Clef Louvre on Aug 21, 2023
We were delighted to learn that you enjoyed your stay with us.

10/10 Excellent

Dmitry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The great service and beautiful hotel with friendly personnel, highly recommended.
Stayed 6 nights in Aug 2023
Response from Nathalie on Aug 9, 2023
What a lovely review !Thank you very much for recommending our hotel with these warm words .Our team constantly does its best to provide an as comfortable and memorable stay possible to each of ours customers .We hope to welcome you as soon as possible Regards

2/10 Terrible

Bita

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Uncomfortable beds , small room , uncomfortable sofa bed , not 5 star hotel at all . Very basic
Stayed 4 nights in Aug 2023
Response from Nathalie on Aug 9, 2023
Dear Bita , Thank you for your objective and honest review following your recent stay with us .We are always very enthusiastic to receive feedback and have taken careful note of all the various points outlinedRespectfully

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nathalie on Aug 9, 2023
Thank very much for your feedback Regards

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to tourist areas. But it’s quiet and feels removed from the hustle bustle.
Stayed 4 nights in Jul 2023
Response from Nathalie on Aug 9, 2023
Dear Dave We are glad you appreciated your stay with us and hope to receiving you for your next trip to Paris Regards

8/10 Good

Oleg

Travelled with family
Liked: Cleanliness, room comfort
Oleg and family
Very friendly and professional staff Thank you
Stayed 3 nights in Jul 2023
Response from Nathalie on Aug 9, 2023
Dear Oleg Thank you very much for supporting our hotel through this lovely comment Sincerely

10/10 Excellent

Christian, Monrovia

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from Nathalie on Aug 9, 2023
Thank for your appreciation Regards

10/10 Excellent

Alejandra

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, and the location amazing. Great stay! AC was a life saver.
Stayed 5 nights in Jul 2023
Response from guest relation manager on Jul 19, 2023
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again.

10/10 Excellent

Johnny M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kudos to the staff at LaClef, beautiful hotel, great staff. I haven’t been this impressed with a hotel in a very long time. Highly recommend.
Stayed 8 nights in Jun 2023
Response from guest relation manager on Jul 19, 2023
We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Wonderful stay at La Clef Louvre Paris
Amazing stay here! Clean and comfortable for our family of 4 in a very convenient location. We loved being able to walk to many places and take the metro easily to those we couldn’t. Staff was friendly and helpful. Totally recommend!
Stayed 4 nights in Jul 2023
Response from guest relation manager on Jul 19, 2023
We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

10/10 Excellent

Kambiz

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from guest relation manager on Jul 19, 2023
Thank you for your rating! We hope to welcome you again

10/10 Excellent

Kyra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful property, fabulous for families.
Stayed 3 nights in Jun 2023
Response from Nathalie on Jun 27, 2023
Thank you very much for recommending our hotel with these warm words .we hope to welcome you and your family again soon Sincerely

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel tucked away from the busy streets nearby the Louvre, yet close enough to everything. It was perfect for my family. Hotel is elegant yet family friendly. Great service, Lovely view from the balcony, and highly recommend!
Stayed 1 night in Jun 2023
Response from guest relation manager on Jun 22, 2023
Thank you very much for taking the time to tell us about your recent stay. Your feedback will be shared with the entire team. We look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Shivani

Liked: Cleanliness
Stayed 4 nights in May 2023
Response from guest relation manager on Jun 5, 2023
Thank you for your feedback. We look forward to welcoming you again.