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Reviews of Best Western Plus Paris Orly Airport

4 out of 5
Best Western Plus Paris Orly Airport
4 Avenue Charles Lindbergh, Rungis, Val-de-Marne

Reviews

8.0

Very good

Rating 10 - Excellent. 362 out of 1001 reviews" "
Rating 8 - Good. 379 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Wael

Travelled with family
Liked: Cleanliness, property conditions & facilities
They have nice chef at the restaurant
Stayed 1 night in Apr 2024

6/10 Okay

Nohora, linden

Stayed 1 night in Mar 2024

10/10 Excellent

Javonna

Stayed 2 nights in Mar 2024

2/10 Terrible

Joy ANWURI

Travelled with family and small children
Liked: Cleanliness, amenities
Me and the children really enjoyed ourselves. The breakfast was great 👍 and the staff at the reception was very helpful. See you soon .
Stayed 3 nights in Mar 2024
Response from Réception on Apr 9, 2024
Thank you for your kind commentsWe look forward to seeing you again!Yours sincerely

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friend and helpful. I arrived early and they were able to give me an early check. I was able to get a nap before deciding to walk around the area. There isn’t much around the hotel, so limited options for eating out and sightseeing. However with the shuttle service, it’s easy to get to Orly airport from this hotel.
Stayed 1 night in Mar 2024
Response from Réception on Apr 9, 2024
Thank you for staying with us.We very much appreciate your comments.Yours sincerely

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, spacious and clean room, super lobby and very helpful staff, highly recommended!
Stayed 1 night in Mar 2024

6/10 Okay

Noemi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not kept clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno ubicación en la gran vía en Madrid limpio y cómodo
Stayed 1 night in Dec 2023

10/10 Excellent

Guylaine, St-Hyacinthe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near Orly airport. Free shuttle to and from the airport and the bedroom was spacious, clean and comfortable.
Stayed 1 night in Feb 2024

2/10 Terrible

Rahul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy, carpets were dirty and stained , no one answered the reception call from the room, the bathroom did not have hand soaps and it looked moldy. Overall, not a place to be in unless you have no other choice or it is a life and death situation.
Stayed 1 night in Jan 2024
Response from Commercial on Jan 10, 2024
Dear Raul,We are sorry to hear that you did not enjoy your experience. However, the Best Western Plus Paris Orly Airport hotel has a habit of offering you tailor-made services. We will always be keen to satisfy you, and can only invite you to repeat the experience. See you soon.Best Western Team manager

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.
Stayed 1 night in Nov 2023
Response from Commercial on Dec 4, 2023
Cher,Bonjour, nous sommes ravis que notre équipe ait pu vous délivrer une prestation conforme à vos attentes !Léquipe Best Western Plus Paris Orly Airport

8/10 Good

Lilia n

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me gustó que está a pocos minutos del aeropuerto y tienes transportación del hotel lo que no me gustó fue la limpieza del baño necesita más limpieza muy deteriorado los inodoros . El restaurante solo tiene el menú en francés necesitan poner uno en inglés
Stayed 2 nights in Oct 2023
Response from Commercial on Oct 25, 2023
Querida lilia, Gracias por tomarse el tiempo de escribirnos tras su estancia en el Best Western Plus Paris Orly Airport. Lamentamos que el servicio no estuviera a la altura de sus expectativas y le pedimos sinceras disculpas. Estamos deseosos de ofrecerle la mejor calidad de servicio para sus estancias.Bueno para usted,El equipo del Best Western Plus París Orly Aeropuerto

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para hospedarse.
Stayed 2 nights in Oct 2023
Response from Commercial on Oct 25, 2023
Le agradecemos la reseña que dejó sobre nuestro hotel. Estamos encantados de que haya disfrutado de su estancia y esperamos darle la bienvenida nuevamente muy pronto. Bueno para ustedEl equipo del Best Western Plus París Orly Aeropuerto

6/10 Okay

Josefina

Travelled with family
Leaking bathroom smells not good
Stayed 1 night in Oct 2023
Response from Commercial on Oct 25, 2023
dear Josefina,Thank you for taking the time to leave us this note; We are sorry that we were unable to meet your expectations.You remain welcome in our establishment and we hope that we will be able to meet your expectations during a future visit to Best Western Plus Paris Orly Airport,Yours sincerely,The Best Western Plus Paris Orly Airport team

8/10 Good

humberto

Stayed 1 night in Sep 2023
Response from Commercial on Oct 25, 2023
Toute notre équipe tient à vous remercier chaleureusement pour ce beau retour qui valorise notre travail En effet, nous mettons tout en œuvre pour vous accompagner et vous délivrer entière satisfaction. Ce fut un plaisir de vous accueillir parmi nous.A bientôt,L'équipe Best Western Plus Paris Orly Airport

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Free shuttle was supplied but full explanation not give that this is a city bus took longer than expected.Almost late for boarding
Stayed 1 night in Sep 2023
Response from Commercial on Oct 25, 2023
Dear Karen,We are sorry for this inconvenience. Indeed the shuttle is managed by the city. We are sorry if the explanations were not clear.

6/10 Okay

Abigail

Travelled with partner
Liked: Staff & service
Facility was average, location not great. if you need somewhere to lay your head it's ok.
Response from Commercial on Oct 25, 2023
Dear Abigail,Thank you for you feedback which highlights the quality of our service. We remain at your disposal and hope that you will renew your trust in usBest regards,The Best Western Plus Paris Orly Airport Team

10/10 Excellent

YENI

Stayed 1 night in Sep 2023
Response from Commercial on Oct 25, 2023
Merci pour ce très beau retour qui souligne la qualité de notre prestation. Nous restons à votre disposition et espérons que vous nous renouvellerez votre confiance Bien cordialement, L'équipe Best Western Plus Paris Orly Airport

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Commercial on Oct 25, 2023
Cher Scott,Toute l’équipe vous remercie pour cet agréable commentaire ! Notre priorité est d’offrir un niveau de qualité à la hauteur de vos attentes, nous sommes donc très heureux de savoir que notre service et nos prestations répondent parfaitement à votre besoin. Nous espérons vous revoir très prochainement au sein de notre établissement,Bien à vous, L’équipe de Best Western Plus Paris Orly Airport

4/10 Poor

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in the bathroom, everything decrepit. 20€ for a machine coffee and croissant.
Stayed 1 night in Aug 2023
Response from Commercial on Oct 25, 2023
Dear Lauren,We are sorry to hear that you did not enjoy your experience. However, the Best Western Plus Paris Orly Airport hotel has a habit of offering you tailor-made services. We will always be keen to satisfy you, and can only invite you to repeat the experience. See you soon.The Best Western team

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Over all good
Stayed 1 night in Aug 2023
Response from Commercial on Oct 25, 2023
Dear Louise,The whole team thanks you for this pleasant comment! Our priority is to offer a level of quality that meets your expectations, so we are very happy to know that our service and our services perfectly meet your needs. We hope to see you again very soon in our establishment,The Best Western Team

2/10 Terrible

Oleg

Disliked: Staff & service
Staff workers are rude and not pleasant
Stayed 1 night in Aug 2023
Response from Commercial on Oct 25, 2023
Dear Oleg,First of all, we would like to thank you for sharing this feedback. We are sorry that the service provided to you did not meet your expectations.Our staff is at your disposal to support you during your stay.See you soonThe Best Western Plus Paris Orly Airport team

6/10 Okay

Tina

Business traveller
Disliked: Cleanliness, amenities
Although the lobby and restaurant areas were very pleasant and clean the hallways to rooms and the rooms had a very musty odor. The rugs in our rooms were dirty and stained. Also, none of the beds had a cover sheet on them and when asked to please give us one they refused at first, only when we stated that we were going to give them a negative review did they concede.
Stayed 1 night in Aug 2023
Response from Commercial on Oct 26, 2023
Dear Tina,We thank you for taking the time to write to us following your stay at Best Western Plus Paris Orly Airport. We are sorry that the service did not meet your expectations, and we ask you to accept our most sincere apologies. We are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable.Yours sincerely,The Best Western Plus Paris Orly Airport team

2/10 Terrible

MOHAMAD GHANEM

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst hotel I have been to. And I have been to a few. This is an airport hotel, we stayed there as we needed to stay close to a friend’s house. Big mistake. Not sure how it is rated four stars and has good internet reviews. Staff are not helpful, rooms are dated and cleanliness is a major issue. Breakdown of poor experience: We were greeted by a gentleman at the front desk who checked us in. When asked if somebody can help us with the luggage, we were told that we will have to wait as there is nobody else to man the desk!!! We were offered a room that had swarms of ants. When we complained, we were offered a different room. Both rooms had old dated furniture, dusty vents and smell badly. After our first night, nobody cleaned the room until we asked the hotel to do so ( despite having a sign on the door). All in all our holiday was scarred by this poor Hotel.
Stayed 5 nights in Aug 2023
Response from Commercial on Oct 26, 2023
Dear MOHAMAD,We thank you for taking the time to write to us following your stay at Best Western Plus Paris Orly Airport. We are sorry that the service did not meet your expectations, and we ask you to accept our most sincere apologies. We are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of services mentioned.Best regardsThe Best Western Plus Paris Orly Airport team.

6/10 Okay

Selwa

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Commercial on Oct 26, 2023
Chère Selwa,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vousL’équipe de Best Western Plus Paris Orly Airport

8/10 Good

Kimberly, New York

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Simple hotel but super far from main city, close to transportation options
Stayed 1 night in Aug 2023
Response from Commercial on Oct 26, 2023
Dear Kimberly,We thank you for the review you left on our hotel. We are delighted that you enjoyed your stay and hope to welcome you again very soon. Our hotel is very accessible thanks to urban transport (tramway T7, Bus 216) to go to ParisYours sincerelyThe Best Western Plus Paris Orly Airport team

8/10 Good

Dominique

Liked: Cleanliness, staff & service
Clean hotel for a one night stay. The hotel is starting to get old and it is begining to show. Shuttles to/from the airport were very nicely organzed.
Stayed 1 night in Jul 2023
Response from Commercial on Oct 26, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Nous avons récemment déroulé des travaux de rénovations à ce point.Bien à vousL’équipe de Best Western Plus Paris Orly Airport

6/10 Okay

Jane

Liked: Cleanliness, staff & service
This is a perfectly adequate airport hotel for one night before or after a flight. It is nice that there's an airport shuttle, that was quite convenient but only once an hour. The hallways smell like still smoke like a lot. They did not inform us that they were going to be replacing the carpets in the hallway during our one night stay. So there was weird scratching in the morning and when we opened the door we saw the covers had been completely removed from the hall. A little weird. Again. I would not stay here for a real vacation but it was fine for one night.
Stayed 1 night in Jul 2023
Response from Commercial on Oct 26, 2023
Dear Jane,We thank you for the review you left on our hotel. We are delighted that you enjoyed your stay and hope to welcome you again very soon. We are also sorry for these inconveniences. We have taken these comments into account and reassure you that we will improve the quality of our services during your next stay.Best regardsThe Best Western Plus Paris Orly Airport team

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Jul 2023
Response from Commercial on Oct 26, 2023
Nous sommes ravis que vous ayez apprécié votre l'emplacement de notre établissement ainsi que votre séjour et espérons vous accueillir à nouveau très bientôt. Nous sommes aussi navrés pour ces inconvénients. Bien cordialementL'équipe Best Western Plus Paris Orly Airport

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is overrated. The carpets were stained and disgusting - the shower didn't work at all. Do not recommend at all.
Response from Commercial on Oct 27, 2023
Chère Maria,Thank you for taking the time to leave us this note; We are sorry that we were unable to meet your expectations.You remain welcome in our establishment and we hope that we will be able to meet your expectations during your next visit to Best Western Plus Paris Orly AirportBest regardsBest Western Pus Paris Orly Airport

6/10 Okay

Nilay

Travelled with family and small children
Price was reasonable but non refundable 30 days before I booked so I stayed .
Stayed 2 nights in Jul 2023
Response from Commercial on Oct 27, 2023
Dear Nilay,Many thanks for your kind message! We were delighted to welcome you to Best Western Plus Paris Orly Airport, and hope to see you again very soon!The Best Western Plus Paris Orly Airport team

2/10 Terrible

Haider

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Commercial on Oct 27, 2023
Cher Haider,Tout d’abord, nous tenons à vous remercier d’avoir partagé ce retour. Nous sommes navrés que la prestation qui vous a été délivrée n’ait pas été à la hauteur de vos attentesBien à vous,L'équipe Best Western Plus Paris Orly Airport

2/10 Terrible

Ermonique

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel room was extremely hot even after adjusting the temperature. The decor is very ancient. The rooms are stuffy
Stayed 2 nights in Jul 2023
Response from Commercial on Oct 27, 2023
Dear Ermonique,We are sorry to hear that you did not enjoy your experience. However, the Best Western Plus Paris Orly Airport hotel has a habit of offering you tailor-made services. We will always be keen to satisfy you, and can only invite you to repeat the experience.See you soonSincerely yours,Best Western Plus Paris Orly Airport Team

2/10 Terrible

lourdes

Stayed 2 nights in Jul 2023
Response from Commercial on Oct 27, 2023
Cher Lourdes,Nous sommes désolés d’apprendre que vous n’avez pas apprécié votre expérience. Nous aurons toujours à cœur de vous satisfaire, et ne pouvons que vous invitez à renouveler l’expérience. A très bientôtL'équipe Best Western Plus Paris Orly Airport

4/10 Poor

Imola

Stayed 1 night in Jul 2023
Response from Commercial on Oct 28, 2023
Cher Imola,Un grand merci pour votre agréable retour. Nous avons été ravis de vous accueillir à Best Western Plus Paris Orly Airport, et espérons vous revoir très bientôt! Bien cordialementL'équipe Best Western Plus Paris Orly Airport

6/10 Okay

Sinh, Issaquah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The facility is dirty. The lobby is alright. The staff could be more friendly. The location is not convenient.
Stayed 3 nights in Jul 2023
Response from Commercial on Oct 28, 2023
Dear Sinh,We thank you very much for this very kind message.The best western hotel team

4/10 Poor

Ian, Walnut Creek

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty lobby, worn down rooms
Stayed 1 night in Jul 2023
Response from Commercial on Nov 6, 2023
Dear Lan,Thank you for taking the time to give us this feedback on your recent stay in our establishment.We are sorry for this inconvenience and value cleanliness within our establishment.Best regardbest western hotel team

6/10 Okay

John

Travelled with family
Disliked: Staff & service
Paris hotel review
Had trouble communicating as they did not speak English
Stayed 1 night in Jul 2023
Response from Commercial on Nov 8, 2023
We thank you for taking the time to write to us following your stay at Best Western Plus Paris Orly Airport.We are sorry that you are having difficulty communicating with our staff.The Best Western Plus Paris Orly Airport team

4/10 Poor

Monique, Snohomish

Stayed 1 night in Jun 2023
Response from Commercial on Nov 6, 2023
Chère Monique,Tout d’abord, nous tenons à vous remercier d’avoir partagé ce retour. Nous sommes navrés que la prestation qui vous a été délivrée n’ait pas été à la hauteur de vos attentes.Nous veillerons donc à tenir compte de votre remarque. Nous restons à votre écoute et serons très heureux de vous accueillir lors d’un prochain séjour.L’équipe Best Western Plus Paris Orly Airport

6/10 Okay

jaspreet

Disliked: Property conditions & facilities
Not same standard Best Western known for
Stayed 2 nights in Jul 2023
Response from Commercial on Dec 20, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vousLéquipe de Best Western Plus Paris Orly Airport.

6/10 Okay

Saumil

Stayed 1 night in Jul 2023
Response from Commercial on Dec 20, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vousLéquipe de Best Western Plus Paris Orly Airport.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
City shuttle comes by every 20 min
Stayed 1 night in Jul 2023
Response from Commercial on Dec 20, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vousLéquipe de Best Western Plus Paris Orly Airport.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Jun 2023
Response from Commercial on Dec 20, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vousLéquipe de Best Western Plus Paris Orly Airport.

8/10 Good

Joseph

Travelled with group
Some staff were exceptional while others were simply irritated to be asked questions.
Stayed 2 nights in Jun 2023
Response from Commercial on Dec 20, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vousLéquipe de Best Western Plus Paris Orly Airport.

8/10 Good

Terry

Stayed 1 night in Jun 2023
Response from Commercial on Dec 20, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vousLéquipe de Best Western Plus Paris Orly Airport.

8/10 Good

Angelica

Liked: Cleanliness
Disliked: Property conditions & facilities
Close to airport but far from city and main activities. Decent rooms. The air conditioning wasn’t working and it was very hot. They did not allow a room change.
Stayed 3 nights in Jun 2023
Response from Commercial on Dec 20, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vousLéquipe de Best Western Plus Paris Orly Airport.

10/10 Excellent

Vasty

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great location so we could be near the airport. The shuttle service was excellent. I would only stay here for flying convenience.
Stayed 1 night in Jun 2023

10/10 Excellent

Loranne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for the Orly airport. The staff were very kind and helpful. The breakfast spread was AMAZING! The best hotel breakfast I have ever had!
Stayed 3 nights in Jun 2023

6/10 Okay

Marcela

Travelled with family
Stayed 1 night in Jun 2023

8/10 Good

Ginny

Stayed 1 night in Jun 2023
Response from Commercial on Dec 20, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vousLéquipe de Best Western Plus Paris Orly Airport.