Title: Novotel Lugano Paradiso - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Lugano Paradiso Luxury hotel with a fitness center and a seasonal outdoor pool ![Exterior](https://images.trvl-media.com/lodging/1000000/10000/1100/1020/26086b74.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Twin Room, 2 Single Beds](https://images.trvl-media.com/lodging/1000000/10000/1100/1020/d8501b0b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/10000/1100/1020/6a9b2bd4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/1000000/10000/1100/1020/e3f34f31.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/10000/1100/1020/1756db95.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Novotel Lugano Paradiso offers an eco-friendly stay amid Lugano's vibrant culture, with a poolside bar and on-site shopping. Relax in the garden, enjoy the outdoor pool and playground, or rent bikes to visit Via Nassa and Monte San Salvatore. Highly praised location. 8.8 Excellent ## Popular amenities - - 24/7 front desk - Bar - Pool - Parking available - Room service ## Room options ### Check availability for these dates Tonight [Oct. 29 - Oct. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1020&PinnedHotelID=1020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1020&PinnedHotelID=1020&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=1020&PinnedHotelID=1020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=1020&PinnedHotelID=1020&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1020&PinnedHotelID=1020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1020&PinnedHotelID=1020&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1020&PinnedHotelID=1020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1020&PinnedHotelID=1020&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Superior Twin Room, 2 Single Beds](https://images.trvl-media.com/lodging/1000000/10000/1100/1020/8f3332b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, 2 Twin Beds 8.0 Very good 2 reviews ### Highlights Separate sitting area Soundproofed Air conditioning Free cribs/infant beds HDTV Pillow menu Sofa bed - double Premium bedding - 269 sq ft - Sleeps 2 - 2 Twin Beds ![Superior Room, 1 Double Bed with Sofa bed, Non Smoking](https://images.trvl-media.com/lodging/1000000/10000/1100/1020/720e10b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Double Bed with Sofa bed, Non Smoking 9.0 Wonderful 7 reviews ### Highlights Separate sitting area Soundproofed Air conditioning HDTV Pillow menu Sofa bed - double Premium bedding Blackout drapes/curtains - 268 sq ft - Sleeps 2 - 1 Double Bed and 1 Twin Sofa Bed ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/10000/1100/1020/7a761c82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 Double Bed with Sofa bed 8.8 Excellent 3 reviews ### Highlights Separate sitting area Soundproofed Air conditioning Free cribs/infant beds HDTV Pillow menu Sofa bed - double Premium bedding - 269 sq ft - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed ![Suite, 1 King Bed with Sofa bed](https://images.trvl-media.com/lodging/1000000/10000/1100/1020/1a72e99c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed with Sofa bed 10.0 Exceptional 1 review ### Highlights Separate sitting area Soundproofed Air conditioning Free cribs/infant beds HDTV Pillow menu Blackout drapes/curtains Sofa bed - double - 538 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Room, 2 Double Beds, Non Smoking](https://images.trvl-media.com/lodging/1000000/10000/1100/1020/66a6eb5f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Non Smoking ### Highlights Separate sitting area Soundproofed Air conditioning HDTV Pillow menu Blackout drapes/curtains Sofa bed Premium bedding - Sleeps 4 - 2 Double Beds ![Superior Room, 1 Queen Bed, Accessible, Non Smoking](https://images.trvl-media.com/lodging/1000000/10000/1100/1020/46943991.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Queen Bed, Accessible, Non Smoking 8.0 Very good 3 reviews ### Highlights Separate sitting area Soundproofed Air conditioning HDTV Pillow menu Blackout drapes/curtains Sofa bed Premium bedding - Sleeps 4 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FParadiso-Hotels-Novotel-Lugano-Paradiso.h1020.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FParadiso-Hotels-Novotel-Lugano-Paradiso.h1020.Hotel-Information) ## About the area Located in Paradiso, Novotel Lugano Paradiso is near the airport and near a boardwalk/promenade. Via Nassa and FoxTown Factory Stores are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Lugano and Monte San Salvatore. Traveling with kids? Don't miss Swissminiatur. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. [Visit our Paradiso travel guide](https://www.expedia.ca/Paradiso.dx6143567) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C45.99139%2C8.94527&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ViLnBWo2jfCm7eU-soJedaJPkbM=) Viale San Salvatore 11, Paradiso, TI, 6900 ### What's nearby - Via Nassa - 14 min walk - 1.2 km - LAC Lugano Arte e Cultura - 14 min walk - 1.2 km - Palazzo dei Congressi - 3 min drive - 2.1 km - Lungolago - 3 min drive - 2.5 km - Lake Lugano - 4 min drive - 3.8 km ### Getting around - Lugano-Paradiso - 5 min walk - Lugano Funicular Station - 6 min drive - Lugano (LUG-Agno) - 16 min drive ### Restaurants - ‪GourmetBar - ‬1 min walk - ‪McDonald's - ‬14 min walk - ‪La Veranda - ‬5 min walk - ‪Cafè Retrò Ristorante Tivoli - ‬3 min walk - ‪Ristorante Beirut - ‬2 min walk ## About this property ### Novotel Lugano Paradiso Luxury family-friendly hotel near LAC Lugano Arte e Cultura Located close to Via Nassa and Monte San Salvatore, Novotel Lugano Paradiso provides a poolside bar, a terrace, and shopping on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground. Other perks include: - A seasonal outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Breakfast (surcharge), bike rentals, and self parking (surcharge) - An electric car charging station, a computer station, and a vending machine - Games, a foosball table, and luggage storage Room features All 96 rooms offer comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Other conveniences in all rooms include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and tubs or showers - 32-inch HDTVs with cable channels - Wardrobes/closets, separate sitting areas, and highchairs ## Similar properties ![Daily buffet breakfast for a fee](https://images.trvl-media.com/lodging/1000000/920000/911600/911562/e7459e39.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Sassa Lugano City-Centre - Pool - Hot tub - Spa - Pet-friendly 8.8 Excellent 974 reviews CA $274 CA $300 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=911562&PinnedHotelID=911562&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, dinner served, Mediterranean cuisine](https://images.trvl-media.com/lodging/1000000/30000/25200/25101/39d5ace9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suitenhotel Parco Paradiso Paradiso - Pool - Spa - Free WiFi - Restaurant 9.0 Wonderful 566 reviews CA $323 CA $352 total includes taxes & fees Nov 2 - 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Daily breakfast available for a fee - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Bicycle rentals - Books - Children's pool - Foosball table - Games - Gym - Playground - Seasonal outdoor pool - Shopping - Table tennis ### Family friendly - Children's pool - High chair - In-room sofa bed - Playground - Seasonal outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Guidebooks - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Business services - 1,894 square feet of conference space - Business center - Computer station ### Outdoors - Garden - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace - Vegetable garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Visual alarms in hallways - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 100% renewable energy - 7 floors - Annual offsets purchased for at least 10% of carbon footprint - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2012 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Fireplace in lobby - Humane treatment of captive wild animals - Local artist showcase - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Pillow menu - Premium bedding - Sofa bed ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Desk - Eco-friendly toiletries - Electrical adapters - Free daily newspapers - Free local calls - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe - LED lighting - Phone - Recycling - Separate sitting area - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in time starts at 3:00 PM Early check-in subject to availability Early check-in fee: CHF 50 Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability Late check-out fee: CHF 50 ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of CHF 30 per pet, per night Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age. - Tourism fee: CHF 0.15 per person, per night - Destination fee: CHF 1.70 per person, per night. This fee does not apply to children under 14 years of age. We have included all charges provided to us by the property. ### Optional extras - Self parking fee: CHF 23 per night (in/out privileges) - Pet fee: CHF 30 per pet, per night - Service animals are exempt from fees - Early check-in fee: CHF 50 (subject to availability) - Late check-out fee: CHF 50 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a smoke detector ### We should mention The seasonal pool will be open from May 24 to September 30 Pool access available from 8:00 AM to 8:00 PM Only registered guests are allowed in the guestrooms Parking height restrictions apply Children under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars. ### Property is also known as Novotel Hotel Lugano Paradiso Novotel Lugano Paradiso Novotel Paradiso Lugano Novotel Lugano Paradiso Hotel Novotel Lugano Paradiso Hotel Novotel Lugano Paradiso Paradiso Novotel Lugano Paradiso Hotel Paradiso ## Frequently asked questions ### Does Novotel Lugano Paradiso have a pool? > Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM. ### How much does it cost to stay at Novotel Lugano Paradiso? > As of Oct 29, 2025, prices found for a 1-night stay for 2 adults at Novotel Lugano Paradiso on Nov 25, 2025 start from CA $389.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Paradiso-Hotels-Novotel-Lugano-Paradiso.h1020.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Novotel Lugano Paradiso pet-friendly? > Yes, pets are allowed at this property. There's a fee of CHF 30 per pet, per night. Service animals are exempt from fees. ### How much is parking at Novotel Lugano Paradiso? > Self parking is available for CHF 23 per night. ### What time is check-in at Novotel Lugano Paradiso? > Check-in begins at 3:00 PM. Early check-in is available for a fee of CHF 50 (subject to availability). ### What time is check-out at Novotel Lugano Paradiso? > Check-out is at noon. Late check-out is available for CHF 50 (subject to availability). ### Where is Novotel Lugano Paradiso located? > This family-friendly Paradiso hotel is located near the airport, within a 15-minute walk of LAC Lugano Arte e Cultura and Via Nassa. Lungolago and Palazzo dei Congressi are also within 2 mi (3 km). Lugano Funicular Station is 25 minutes by foot and Lugano-Paradiso is 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Novotel Lugano Paradiso Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 335 8 - Good 222 6 - Okay 44 4 - Poor 10 2 - Terrible 13 ### 9.2/10 Cleanliness ### 8.8/10 Staff & service ### 8.8/10 Amenities ### 9.2/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Chris Sep 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect for our 1- night stay. Market nearby to buy essentials and really quiet. The staff was amazing as well! ##### Chris Stayed 1 night in Jun 2025 ### 10/10 Excellent #### James Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close to the Lugano waterfront. 15 minutes walk to the centre of town. Staff friendly. Breakfast buffet excellent. Hotel clean and well maintained. ##### James Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Natália Dafne Apr 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel overall, with nice staff and breakfast in an excellent location. ##### Natália Dafne Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Shoba Jun 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice and clean, friendly staff ##### Shoba Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Kvarvaressos Jun 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Patvof a road trip everything was clean efficient ans smooth breakfast was good too easy car parking ##### Kvarvaressos Stayed 1 night in May 2025 ### 10/10 Excellent #### ROGER Aug 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really nice and clean, overall quality, superb ##### ROGER Stayed 1 night in Aug 2025 ### 8/10 Good #### Christina Jul 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We were looking for a hotel on our way home (to Germany) with a pool for the kids and an electric charging station. Pool was great, drinks expensive (probably regular Swiss prices) but delicious and breakfast huge variety. Parking garage with electric charging was next door, but we had to pay the parking garage price and the charging, since it doesn’t belong to the hotel. Overall a nice stay for one night. ##### Christina Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Javier Jun 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome hotel, would stay again for sure ##### Javier Stayed 1 night in Jun 2024 ### 8/10 Good #### Milind May 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Our stay was good ##### Milind Stayed 2 nights in May 2023 ### 8/10 Good #### ATUL Sep 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant stay Nice hotel close to the Paradiso station from where we took trains to Italy for the day Neat clean rooms , Breakfast spread was good all 4 days, but no variations to the menu Helpful staff & receptionist ##### ATUL Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Tytti Aug 29, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relly great stay! Really great stay! The staff was really friendly and the hotel was modern and clean. Super breakfast! ##### Tytti Stayed 3 nights in Aug 2022 ### 8/10 Good #### Nino Jun 7, 2025 Liked: Cleanliness Ok ##### Nino Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Mads Brønden Jul 9, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lugano Great location and very friendly staff. ##### Mads Brønden Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Verified traveller Aug 2, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing for families. Parking a bit expensive… ##### Verified traveller Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Alessandro Jun 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel and restaurant. But breakfast options need improvement. That is the only note. The rest is absolutely perfect! ##### Alessandro Stayed 1 night in Jun 2024 ### 10/10 Excellent #### NEIRA Feb 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Modern rooms and easy acess ##### NEIRA Stayed 3 nights in Feb 2024 ### 8/10 Good #### Verified traveller Feb 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Enjoyable Comfortable ##### Verified traveller Stayed 4 nights in Feb 2023 ### 10/10 Excellent #### Mohammad Nov 29, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect Perfect & I love it ##### Mohammad Stayed 2 nights in Nov 2022 ### 8/10 Good #### Steven Jul 27, 2023 #### Nice hotel, unhelpful staff. Very clean and comfortable hotel with great breakfast. But strange that the hotel would run out of coffee for the rooms for 2 of the days I was there. Not just a random Miss but also the same for colleagues at the hotel. Front desk nor the bar they sent us to could help us get coffee. At checkout the staff just laughed and said sorry. ##### Steven Stayed 3 nights in Jul 2023 ### 2/10 Terrible #### Naser May 2, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Accor members and vib members hotels Very bad hotel with extras charge late check out with out warning us very bad check out it’s just few minutes make my day very bad I don’t like steals this way with customers I would like two thanks the man in checked in front desk. ##### Naser Stayed 2 nights in Apr 2023 ### 6/10 Okay #### Katherine Jul 22, 2023 Liked: Cleanliness, property conditions & facilities This property did not honor my service dog and was very disrespectful and lacked any kind of sympathy all they cared about was getting their fee for the night. The property itself is across the street from construction, very noise and starts very early in the morning. The cleaning staff took it upon themselves to open the window and let the construction dust into the room. ##### Katherine Stayed 3 nights in Jul 2023 ### 8/10 Good #### Roberto Jul 25, 2022 Liked: Cleanliness, amenities, property conditions & facilities Very nice hotel, clean, with parking and amenities. Well-located, right next to the train that climbs to the top of the mountain. Good options for breakfast, the only complaint is you have to reserve your time slot for breakfast, otherwise, they don't give you a table unless is outside. Staff, some are nice but others are very rude like an old lady at the front desk who complains to every guest checking in on the hotel with an Expedia reservation. She asked why we book through Expedia instead of booking directly to the hotel. They ask you to pay the full amount on the moment you check in. If you need any kind of accommodation they just said that they can't do anything since you book with Expedia. If it hadn't been for Expedia we wouldn't have stayed at that hotel. If it bothers them so much, don't use it to advertise. ##### Roberto Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### ALFREDO MALFAVON Oct 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Habitación limpia y amplia,atención excelente, regresaría sin duda ##### ALFREDO MALFAVON Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Odette Oct 2, 2025 ##### Odette Stayed 1 night in Oct 2025 ### 6/10 Okay #### Dariia Sep 2, 2025 Liked: Staff & service Not up to par ##### Dariia Stayed 2 nights in Aug 2025