Title: Grand Hotel Eden - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hotel Eden Lakefront hotel with a nearby private beach and free breakfast ![Indoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/30000/28200/28180/4567520e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/30000/28200/28180/77ab7e0e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/28200/28180/a90056bd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/1000000/30000/28200/28180/f63cad45.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/28200/28180/4328c7a5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Hotel Eden overlooks Lake Lugano, offering a wellness escape. Book reflexology treatments or join yoga sessions at the health club, then enjoy meals at the outdoor Oasis restaurant. Relax on the rooftop terrace or stay active with Pilates classes and nearby golf. 8.0 Very good ## Popular amenities - Free airport shuttle - Spa - Room service - Bar - 24/7 front desk - Parking available ## Room options ### Check availability for these dates Tonight [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=28180&PinnedHotelID=28180&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ### Superior Single Room, Partial Lake View ### Highlights Balcony Connecting rooms available Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Frette Italian linens Premium bedding Shower/tub combination - 323 sq ft - Partial lake view - Sleeps 1 - 1 Twin Bed ### Superior Double or Twin Room, Partial Lake View ### Highlights Balcony Connecting rooms available Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Frette Italian linens Premium bedding Shower/tub combination - 323 sq ft - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ### Deluxe Single Room, Lake View ### Highlights Balcony Connecting rooms available Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Frette Italian linens Premium bedding Shower/tub combination - 323 sq ft - Lake view - Sleeps 1 - 1 Twin Bed ### Deluxe Double or Twin Room, Lake View ### Highlights Balcony Connecting rooms available Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Frette Italian linens Premium bedding Shower/tub combination - 323 sq ft - Lake view - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ### Deluxe Double or Twin Room, Lake View ### Highlights Balcony Connecting rooms available Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Frette Italian linens Premium bedding Shower/tub combination - 323 sq ft - Lake view - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ### Superior Double or Twin Room, Partial Lake View ### Highlights Balcony Connecting rooms available Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Frette Italian linens Premium bedding Shower/tub combination - 323 sq ft - Partial lake view - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ### Junior Suite, Lake View ### Highlights Balcony Separate sitting area Connecting rooms available Free cribs/infant beds Flat-screen TV Premium bedding Sofa bed Blackout drapes/curtains - 431 sq ft - Lake view - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ### Deluxe Single Room, Lake View ### Highlights Balcony Connecting rooms available Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Frette Italian linens Premium bedding Shower/tub combination - 323 sq ft - Lake view - Sleeps 4 - 1 Twin Bed ### Superior Single Room, Partial Lake View ### Highlights Balcony Connecting rooms available Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Frette Italian linens Premium bedding Shower/tub combination - 323 sq ft - Partial lake view - Sleeps 1 - 1 Twin Bed ### Junior Suite, Lake View ### Highlights Balcony Separate sitting area Connecting rooms available Free cribs/infant beds Flat-screen TV Premium bedding Sofa bed Blackout drapes/curtains - 431 sq ft - Lake view - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FParadiso-Hotels-Grand-Hotel-Eden.h28180.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FParadiso-Hotels-Grand-Hotel-Eden.h28180.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C45.99141%2C8.94804&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3knmI5VpQGID0wq51VWRJIK7esk=) RIVA PARADISO,1, LUGANO, LUG, 6900 #### What's nearby - Via Nassa - 14 min walk - 1.2 km - LAC Lugano Arte e Cultura - 14 min walk - 1.2 km - Palazzo dei Congressi - 3 min drive - 2.5 km - Lake Lugano - 3 min drive - 3.5 km - Lungolago - 4 min drive - 2.8 km #### Getting around - Lugano-Paradiso - 5 min walk - Lugano Funicular Station - 7 min drive - Lugano (LUG-Agno) - 14 min drive #### Restaurants - ‪GourmetBar - ‬4 min walk - ‪McDonald's - ‬17 min walk - ‪La Veranda - ‬6 min walk - ‪Cafè Retrò Ristorante Tivoli - ‬1 min walk - ‪Ristorante Beirut - ‬2 min walk ## About this property ### Grand Hotel Eden Luxury hotel near Lake Lugano You can look forward to a free breakfast buffet, a free roundtrip airport shuttle, and an adjacent golf course at Grand Hotel Eden. Active travelers can enjoy Pilates at this hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a detox wrap, reflexology, or a manicure/pedicure. The on-site restaurant, Oasis, offers breakfast, lunch, dinner, and al fresco dining. Yoga classes are offered at the health club; the property also has a rooftop terrace, a garden, and dry cleaning/laundry services. In addition to car rentals on site and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An indoor pool and outdoor pool access nearby, along with sun loungers and pool umbrellas - Free self parking, plus valet parking (surcharge) - Free train station pick-up, free bicycle rentals, and express check-in - A 24-hour front desk, free newspapers, and concierge services Room features All 115 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like late night room service and free WiFi. More amenities include: - Frette Italian sheets, rollaway/extra beds (surcharge), and free cribs/infant beds - Bathrooms with designer toiletries and bidets - Flat-screen TVs with premium channels - Balconies and phones ## Similar properties ![Reception](https://images.trvl-media.com/lodging/14000000/13440000/13437500/13437441/4ce24cfb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis budget Lugano Paradiso Paradiso - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.0 Very good 727 reviews CA $148 CA $169 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=13437441&PinnedHotelID=13437441&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Studio, Annex Building | Terrace/patio](https://images.trvl-media.com/lodging/22000000/21540000/21537200/21537135/429bfbfa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lugano Center GuestHouse Loreto - Pet-friendly - Free WiFi - Air conditioning - Business services 8.0 Very good 330 reviews CA $129 CA $141 total includes taxes & fees Nov 2 - 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Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=971687&PinnedHotelID=971687&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/50000/47200/47139/5c9de641.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Principe Leopoldo Loreto - Pool - Hot tub - Spa - Pet-friendly 9.2 Wonderful 339 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=47139&PinnedHotelID=47139&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: WiFi (surcharge) ### Parking and transportation - Free roundtrip airport shuttle on request - Free train station pick-up shuttle - Free self parking on site - Valet parking on site (CHF 25 per night) ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Oasis - Zattera ### Things to do - 18-hole adjacent golf course - Free bicycle rentals - Health club - Hot tub - Indoor pool - Outdoor pool (guest access) - Piano - Pilates classes - Sauna - Steam room - Yoga classes ### Family friendly - Access to nearby outdoor pool - Babysitting - In-room crib - Indoor pool - Laundry facilities - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Tour and ticket assistance - Wedding services ### Business services - 24-hour business center - Computer station - Conference center (3,444 square feet of space) - Meeting rooms ### Outdoors - Garden - On a lake - Pool loungers - Pool umbrellas - Rooftop terrace ### Spa - 2 treatment rooms - Body scrubs - Detox wraps - Facials - Hot stone massages - Hot tub - In-room massages - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Sports massages - Steam room ### Accessibility - Elevator ### More - 2 buildings - 6 floors - Built in 1870 ## Room amenities ### Bedroom - Blackout drapes - Free crib - Frette Italian sheets - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Designer toiletries - Shower/bathtub combination ### Entertainment - Flat-screen TV with premium channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Connecting rooms available - Free daily newspapers - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Express check-in available Minimum check-in age: 18 ### Special check-in instructions This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Renovations and closures The property is closed between January 1 and March 6. ### Access methods Staffed front desk ### Pets Pets allowed Welcoming dogs only Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome 2 children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CHF 80 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age. - Tourism fee: CHF 0.15 per person, per night We have included all charges provided to us by the property. ### Optional extras - Valet parking fee: CHF 25 per night - Rollaway bed fee: CHF 80 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision Children under 12 years old are not allowed in the spa without adult supervision ### Property is also known as Eden Grand Hotel Grand Eden Grand Eden Hotel Grand Eden Paradiso Grand Hotel Eden Grand Hotel Eden Paradiso Hotel Grand Eden Grand Hotel Lugano Grand Hotel Eden LUGANO Grand Eden LUGANO Grand Hotel Eden Hotel Grand Hotel Eden LUGANO Grand Hotel Eden Hotel LUGANO ## Frequently asked questions ### Does Grand Hotel Eden have a pool? > Yes, this property has an indoor pool and outdoor pool access. ### Is Grand Hotel Eden pet-friendly? > Yes, dogs are allowed at this property. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Grand Hotel Eden? > Self parking is free at this property. ### Does Grand Hotel Eden provide a shuttle to the airport? > Yes, there's a free airport shuttle that runs on request. ### Where is Grand Hotel Eden located? > Located in the heart of Paradiso, this luxury hotel is 0.3 mi (0.5 km) from Gabriele and Anna Braglia Foundation and 1.6 mi (2.6 km) from Lake Lugano. Art Museum Lugano and MASILugano Museum of Art of Italian Switzerland are also within 15 minutes. Lugano Funicular Station is 24 minutes by foot and Lugano-Paradiso is 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Hotel Eden Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.8 Location ### 8.4 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 52 8 - Good 63 6 - Okay 21 4 - Poor 8 2 - Terrible 5 ### 8/10 Good #### Raoul Sep 12, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bästa läge med hänförande utsikt Lugano/Paradisos bästa läge med en hänförande utsikt. Smakfull inredning av rummet. Det var dock något år sedan senaste renovering. De tog hand om bilen och parkerade den i säkert garage, så att vi kunde lämna det bagage vi inte behövde i bilen. Vi trivdes mycket bra. ##### Raoul Stayed 1 night in Sep 2017 ### 8/10 Good #### Ulrike, Ratingen Sep 10, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Für ein Fünfsternehotel ganz ordentlich angenehm ##### Ulrike Stayed 4 nights in Sep 2017 ### 10/10 Excellent #### richard, uk Aug 30, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best location on the lake in Lugano A lovely hotel but great staff and location. good facilities and great view from our bedroom. ##### richard Stayed 5 nights in Aug 2017 ### 10/10 Excellent #### Verified traveller Aug 8, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel near lake lugano Great experience, staff is very friendly and accommodating. Centered very close to lake lugano and san salvatore. The only drawback was old air conditioning which was not enough during day time. Would love to stay here again in future. ##### Verified traveller Stayed 2 nights in Jul 2017 ### 8/10 Good #### michael d Aug 4, 2017 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Great view, expensive and won't return... Lugano is a very beautiful town. The Hotel Hotel Eden is a bit a tired - the star rating is not really warranted and not not really worth the cost. Most of the staff were very polite and accommodating, though I was extremely disappointed that the evening duty manager for reception would not provide a complementary bottle of water and requested a $10 CHF payment, which I refused. I found his behavior very unprofessional. ##### michael d Stayed 2 nights in Jul 2017 ### 2/10 Terrible #### Hassan, Cleveland, Ohio, USA Jul 23, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 3 Star hotel with rude staff We had two rooms and all comments apply to both rooms so this was not an exception! Hotel appears as if it is in a timewarp with no evidence of renovation other than the bathrooms since the 1980s with clearly visible signs of deterioration on the outside and inside. Air Conditioning does not work! Ants on bathroom floors, hard mattresses and hard pillows. bar is a ghost town and not even staffed. Dinner staff rushed us through pricy dinner because we went to dinner at 10:15 even though the front desk told us upon arrival that the restaurant is open to receive guests until 10:30. Buffet beakfast was also rushed when we arrived at 10:15 and does not include omelettes. Upon checkout, front desk staff added taxes and more than 70 CHF in movie charges we did not incur. Would not believe that my taxes are supposed to be included and had to show my Expedia receipt to remove the taxes. Also refused to remove the movies and accused me of dishonesty in front of my children until I proved per their delapidated TV system records that the movie charges were incurred 45 mins prior to my check in time which made me wonder, why were there movie charges in my room 45 mins before my check in time at 11pm? Asked for the manager but front desk staff refused to call the manager and gave me a very hesitant apology after being proven wrong. Cannot imagine why a hotel like that is rated 5 stars in Switzerland! It should never be rate above 3 stars!!! Otherwise wonderful location and view ##### Hassan Stayed 1 night in Jul 2017 ### 4/10 Poor #### MESHAL A A Jul 19, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### مستواه متوسط الموقع ممتاز لكن الغرفة فيها نمل وحشرات ونوع فرش السرير غير جيد وغير مريح ودورة المياه الشور ضعيف، أما الافطار ليس جيد ، وبالتالي السعر لا يستحقه للأسف ##### MESHAL A A Stayed 1 night in Jul 2017 ### 2/10 Terrible #### Vikash Jul 2, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Avoid..AC non functional Air conditioning was not working in the room. Staff was non-cooperative.. No service team / mechanical / technical staff was present. Had to haggle with the Front Office to change the room on a different floor although same result - non functional AC.. Hotel did not even have fans as backup ##### Vikash Stayed 1 night in Jun 2017 ### 4/10 Poor #### Jose, Puerto Rico Jun 28, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### outdated Hotel is outdated. Found spiders in my room. The staff was not very helpful. Not worth the price. ##### Jose Stayed 2 nights in Jun 2017 ### 10/10 Excellent #### Verified traveller Jun 11, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Chambre côté lac magnifique Hôtel très bien situé au bord du lac avec un très joli balcon sur le lac à 15 min de marche du centre Attention demander les chambres côtés lac, les autres chambres ont une vue sur la route! ##### Verified traveller Stayed 1 night in Jun 2017 ### 2/10 Terrible #### Paras Jain May 12, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worat experience of my life!!!!!!! Pathetic experience. Staff very very rude. Charged me a hefty amount without notice for not leaving the room clean. No air conditioner in room. Staff kept on lying that they would switch it on next morning. Overall a must no-no for me and my family. ##### Paras Jain ### 6/10 Okay #### hiroshi Apr 27, 2017 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities 古くホテル内移動しにくい ##### hiroshi ### 10/10 Excellent #### Daniel Apr 21, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great hotel! ##### Daniel ### 6/10 Okay #### Daniella Apr 19, 2017 Liked: Cleanliness, staff & service The service was fantastic. The view from the balconies was beautiful. But the the beds and rooms need updating. The hairdryer was weak and the room smelled musty. ##### Daniella ### 8/10 Good #### Verified traveller Apr 18, 2017 #### Kurzurlaub Kurzurlaub. Unbequeme Betten für zwei Nächte jedoch ok ##### Verified traveller ### 8/10 Good #### Tanja Oct 28, 2016 Liked: Cleanliness, staff & service, room comfort #### Hotel mit super Lage Das Hotel ist sehr schön gelegen, das Personal freundlich und zuvorkommend. Eine grosse Enttäuschung war der Spa. An einem Abend wurde im Pool ein Schwimmkurs für Kinder durchgeführt. Von Ruhe und Erholung somit keine Spur. Zudem standen für das gesamte Hotel nur ca. 10 Liegestühle zur Verfügung. Der Hamam ist einfach ein Dampfkabine und die zwei Saunas sind eher klein. Aber was eigentlich fast unvorstellbar ist, ist dass die Sauna mit dem Nacktbereich nicht abgetrennt ist. Jeder der zum Pool geht, oder an der Rezeption wartet, hat freien Blick zur Sauna. Das ist sehr unangenehm, wenn man nackt aus der Sauna kommt. ##### Tanja ### 8/10 Good #### ibrahim Sep 22, 2016 Liked: Staff & service Disliked: Cleanliness #### جميل وذو اطلالة رائعة للغرف المطلة على البحيرة جيدة ##### ibrahim ### 10/10 Excellent #### Yousef Aug 12, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ممتازة جدا ##### Yousef ### 8/10 Good #### Marco, Zürich Aug 5, 2016 Liked: Cleanliness, property conditions & facilities, room comfort #### Traumlage und preiswert Das Hotel tront an der Promenade von Lugano über allem. Die Einrichtung erinnert an malerische Zeiten der 90er-Jahre, vermag aber noch immer zu überzeugen. Frühstück, Sauberkeit etc. alles einwandfrei, Lage wie erwähnt einmalig, wobei man schauen sollte, dass man ein Zimmer im Hauptgebäude mit voller Seesicht erhält. Ein einziger Kritikpunkt: Der Fokus des Hotels liegt auf Gästen aus dem mittleren Osten. Das ist aufgrund des Wachstums dieses Kundensegments verständlich. Allerdings sollte darauf geachtet werden, dass diese Gäste keine pausenlose Besserbehandlung erhalten, nur weil sie anspruchsvoller auftreten. Bspw. bei der Platzwahl beim Frühstück wurden wir im Gegensatz zu arabischen Gästen nicht danach gefragt, ob wir draussen Platz nehmen möchten. Eines dieser Details, die man leider nicht vergisst. Kurz: Unbedingt besuchen, aber schauen, dass man ebenfalls voll zum Zuge kommt. :-) ##### Marco ### 10/10 Excellent #### Verified traveller Jul 1, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very beautiful hotel and great location! Food was also very good! ##### Verified traveller ### 8/10 Good #### Michael, Southampton Jun 14, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellently located 5\* Lugano hotel Our 10 night stay at the hotel would have been rated higher if the bed mattress had not been so uncomfortably firm. ##### Michael ### 4/10 Poor #### Verified traveller May 24, 2016 Disliked: Staff & service, property conditions & facilities, room comfort #### Weit entfernt von einem 5-Sterne-Hotel 1) Kostenloser Shuttle-Service: Der Shuttle-Service vom Flughafen ist vermutlich nur dann verfügbar, wenn man ihn rechtzeitig vorher bucht. Das erfährt man jedoch erst am Flughafen, wenn man im Hotel anruft und nachfragt, ob der Shuttle jetzt kommen könnte. Aber selbst bei einer Buchung von 24h im Voraus, kam mein Shuttle 13 min zu spät. An der Rezeption - die mit dem Fahrer telefoniert haben - hat es immer nur geheißen, der Shuttle wäre in 1 min da. Kundenfreundlich geht anders. 2) Zimmer: Mein Zimmer war zwar sauber, aber ich hatte Ameisen im Bad (6. Stockwerk). Als ich mein Zimmer betreten habe war es durch den strahlenden Sonnenschein extrem aufgeheizt. Eine Klimaanlage gibt es zwar, ist jedoch in der "Heizperiode" (Mai) nicht verfügbar. Offene Balkontüre => Baustellen- und Straßenlärm. 3) Kostenloses Frühstücksbuffet: übersichtlich aber ausreichend, die Säfte kommen aus dem Tetrapack, die frischen Früchte waren trotz Mai geschmacklos und Spiegeleier hätten 10,- CHF Aufpreis gekostet. ##### Verified traveller ### 10/10 Excellent #### Hans, Tyresö May 13, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Mycket angenäm vistelse - fantastiskt läge på hotellet och möjliggjorde härliga promenader längs strandpromenaden och bilutfärder till outlet Foxtown och Como ##### Hans ### 6/10 Okay #### salah, السعودية Apr 5, 2016 #### Nice location and nice reception staff Poor breakfast ##### salah ### 8/10 Good #### Verified traveller Nov 7, 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### good or biz; good location All if good = "+" big room ; "+" Nice lake View/ "+ free wifi - and normal speed inyernet; the only problem is "-" the Price - too high ; and very hight rate for parking / i was begining November - low season - the hotel was almist empty - I estimate 30% max occupation ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Hotels in Santo Domingo](https://www.expedia.ca/Santo-Domingo-Hotels.d180024.Travel-Guide-Hotels) > > [Hotels in Porto](https://www.expedia.ca/Porto-Hotels.d603077.Travel-Guide-Hotels) > > [Catalonia Punta Cana - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Catalonia-Punta-Cana-All-Inclusive.h546878.Hotel-Information) > > [Hotels in Calgary](https://www.expedia.ca/Calgary-Hotels.d178245.Travel-Guide-Hotels) > > [Wellness Hotel Alpenhof](https://www.expedia.ca/Zermatt-Hotels-Wellness-Hotel-Alpenhof.h971759.Hotel-Information) > > [All Inclusive Resorts and Hotels in Barbados](https://www.expedia.ca/Destinations-In-Barbados-All-Inclusive-Hotel.0-0-d16-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Cascada Boutique Hotel](https://www.expedia.ca/Lucerne-Hotels-Cascada-Boutique-Hotel.h27102.Hotel-Information) > > [Sands of Kahana](https://www.expedia.ca/Lahaina-Hotels-Sands-Of-Kahana.h517013.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.ca/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Boutique Hotel Glacier](https://www.expedia.ca/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [Cheap Hotels in Red Deer](https://www.expedia.ca/Red-Deer-Hotels-Cheap-Hotels.0-0-d6139537-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Astoria Lucerne](https://www.expedia.ca/Lucerne-Hotels-Astoria-Lucerne.h19013075.Hotel-Information) > > [ibis budget Luzern City](https://www.expedia.ca/Lucerne-Hotels-Ibis-Budget-Luzern-City.h13441227.Hotel-Information) > > [Hotels in Red Deer](https://www.expedia.ca/Red-Deer-Hotels.d6139537.Travel-Guide-Hotels) > > [Gasthof Bären](https://www.expedia.ca/Habkern-Hotels-Gasthof-Baren.h75196924.Hotel-Information) > > [AMERON Luzern Hotel Flora](https://www.expedia.ca/Lucerne-Hotels-Ameron-Luzern-Hotel-Flora.h7551.Hotel-Information) > > [ibis Styles Luzern](https://www.expedia.ca/Lucerne-Hotels-Ibis-Styles-Luzern.h607390.Hotel-Information) > > [Cheap Hotels in Vancouver](https://www.expedia.ca/Vancouver-Hotels-Cheap-Hotels.0-0-d178315-tCheapHotels.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Pearson Intl. to ROM-All Airports](https://www.expedia.ca/lp/flights/yyz/rom/toronto-to-rome) > > [Flights from Fort McMurray (YMM) to Grande Prairie (YQU)](https://www.expedia.ca/lp/flights/ymm/yqu/fort-mcmurray-to-grande-prairie) > > [China Eastern Airlines Toronto (YYZ) to Shanghai (PVG) flights](https://www.expedia.ca/lp/flight-routes/china-eastern-airlines-from-pearson-intl-to-pudong-intl/mu/yyz/pvg) > > [Flights from Vancouver (YVR) to Miami (MIA)](https://www.expedia.ca/lp/flights/yvr/mia/vancouver-to-miami) > > [Flights from Regina (YQR) to Mumbai (BOM)](https://www.expedia.ca/lp/flights/yqr/bom/regina-to-mumbai) > > [Flights from Edmonton (YEG) to Sidney (YYJ)](https://www.expedia.ca/lp/flights/yeg/yyj/edmonton-to-victoria) > > [Air Transat](https://www.expedia.ca/Air-Transat-Flights.cTS.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Montreal (YUL)](https://www.expedia.ca/lp/flights/yyz/yul/toronto-to-montreal) > > [Flights from Vancouver (YVR) to Manzanillo (ZLO)](https://www.expedia.ca/lp/flights/yvr/zlo/vancouver-to-manzanillo) > > [Flights from Toronto (YYZ) to Jeddah (JED)](https://www.expedia.ca/lp/flights/yyz/jed/toronto-to-jeddah)