Three Bedroom Penthouse | Living area

Reviews of Tropical Suites Hotel

3.5 out of 5
Tropical Suites Hotel
First Street, Bocas Town, Bocas del Toro

Reviews

9.2

Wonderful

Rating 10 - Excellent. 125 out of 194 reviews" "
Rating 8 - Good. 54 out of 194 reviews" "
Rating 6 - Okay. 7 out of 194 reviews" "
Rating 4 - Poor. 6 out of 194 reviews" "
Rating 2 - Terrible. 2 out of 194 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kfir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend to my friends
Stayed 3 nights in Mar 2024
Response from TS on Apr 8, 2024
Thank you,See you soon.

10/10 Excellent

John, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place convenient and comfortable
Stayed 4 nights in Mar 2024
Response from TS on Mar 31, 2024
Thank you for your positive feedback! We're delighted to hear that you found our place convenient and comfortable. Providing a welcoming and comfortable experience for our guests is always our top priority. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool swim up bar
Stayed 3 nights in Mar 2024
Response from TS on Mar 31, 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our pool swim-up bar. We strive to create a relaxing and enjoyable atmosphere for our guests, and it's wonderful to know that you had a lovely time. We hope to welcome you back for another refreshing swim and delicious drinks in the future!

10/10 Excellent

Abdiel

Stayed 3 nights in Feb 2024
Response from TS on Mar 31, 2024
Gracias por su buena evaluación. Nos vemos pronto

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TS on Mar 3, 2024
Gracias Keith, por su review!

10/10 Excellent

viktoria, Topanga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good, attentive staff, specially Moses the waiter. One has to know , that it is in the middle of town, very close to the boat station, it is vibrant city life around it, not the magic of the more remote areas, or islands. The town itself is unattactive, loud and dusty, but the boat excursions into the archipalgo give all the beauty.
Stayed 2 nights in Feb 2024
Response from TS on Feb 20, 2024
Dear ViktoriaThank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay at our hotel and found our staff, especially Moses the waiter, to be attentive.We appreciate your insights about the location, and it's important to note that being in the middle of town offers the convenience of proximity to the boat station and vibrant city life. We understand that the town itself may not have the same appeal as the more remote areas or islands, Currently, work is being done on the aqueduct and streets of the city. We hope that everything will be ready for your enjoyment soon. but we're glad you found the boat excursions into the archipelago to be a highlight, showcasing the beauty of the surroundings.Your observations are valuable to us, and we strive to provide a positive experience for all our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice hotel and staff! great location!
Stayed 4 nights in Jan 2024
Response from TS on Feb 1, 2024
Thank you, Carol, for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay at our hotel. It's wonderful to know that you found our hotel nice and our staff welcoming. We're also glad that you appreciated our great location. We hope to have the pleasure of hosting you again in the future!"Enrique Iglesias Miranda Operations ManagerTropical Suites Hotel

10/10 Excellent

Tanja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right on water
Stayed 2 nights in Jan 2024
Response from TS on Feb 1, 2024
"Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay at our hotel.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from TS on Feb 1, 2024
Thank you for taking the time to share your feedback!

2/10 Terrible

carlos

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is really nice, I’ve been to other hotels in this area and they are not as nice. The place is beautiful and the food is great. However the customer service of the staff in the bar was really lacking. They took long to bring the menu most of them (not all) weren’t courteous. Other than that it was nice.
Stayed 1 night in Jan 2024
Response from TS on Jan 14, 2024
Dear Carlos,Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you found our property beautiful, and the food exceeded your expectations. We appreciate your positive comments on our overall ambiance.However, we sincerely apologize for the service lapse you experienced at the bar. Your feedback is valuable to us, and we will address this issue with our team to ensure prompt and courteous service at all times.We're grateful for your understanding, and we hope this isolated incident won't overshadow the positive aspects of your visit. If there's anything more you'd like to share or if you have specific suggestions for improvement, please feel free to reach out.Thank you for choosing our property, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.Best regards,Enrique Iglesias Miranda Operations ManagerTropical Suites Hotel

8/10 Good

Donald, Eloy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel on the water with outdoor bar/dining. Nice place to hang out.
Stayed 3 nights in Dec 2023
Response from TS on Dec 22, 2023
Thank you, Donald, for taking the time to share your positive experience! We're delighted to hear that you enjoyed our hotel by the water and the outdoor bar/dining area. We strive to provide a pleasant and inviting atmosphere for our guests. If you have any suggestions or if there's anything specific you loved about your visit, feel free to share. We look forward to welcoming you back for another enjoyable stay!Enrique IglesiasOperations ManagerTropical Suites Hotel

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Great place to stay, great location, super clean and comfortable. The staff is very friendly and helpful. The food at the restaurant is great. Having a gin and tonic by the pool after a hot day made it a great relax!!!! No doubt, this is the best hotel in town!
Stayed 2 nights in Dec 2023
Response from TS on Dec 7, 2023
Thank you so much, Carlos, for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay. It's fantastic to know that you enjoyed our location, the cleanliness, and comfort of our facilities, the friendliness of our staff, and the delicious food at our restaurant. We're delighted that you found the poolside gin and tonic to be a perfect way to unwind. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future!"Enrique Iglesias MirandaOperations Manager

10/10 Excellent

erin

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice place.
Stayed 5 nights in Jul 2023
Response from TS on Aug 7, 2023
Thank you for your feedback! We're glad to hear that you enjoyed your time with us. If you have any further comments or suggestions, please feel free to share them. We hope to have the pleasure of hosting you again in the future.Enrique Iglesias MirandaOperations Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from TS on Jul 14, 2023
Thank you, Robert, for taking the time to leave a review. We are pleased to hear that your experience at our entrance was positive.Thank you for choosing us and for your review. We hope to have the opportunity to welcome you again in the future and continue providing you with excellent service.

10/10 Excellent

Robert

Stayed 5 nights in Jun 2023
Response from TS on Jul 14, 2023
Thank you, Robert, for taking the time to leave a review. We are pleased to hear that your experience at our entrance was positive.Thank you for choosing us and for your review. We hope to have the opportunity to welcome you again in the future and continue providing you with excellent service.

10/10 Excellent

RAINIERO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Bocas town. The staff is great. The food at the restaurant was top notch. I would definitely recommend this hotel to anyone visiting Isla Colón
Stayed 3 nights in Mar 2023
Response from TS on Apr 4, 2023
Thank you Rainiero for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our hotel's excellent location in Bocas town and that our staff provided you with great service.We are also happy to hear that you enjoyed the top-notch food at our restaurant, and we appreciate your recommendation to others who may be visiting Isla Colón.Thanks again for choosing our establishment, and we hope to have the pleasure of welcoming you back in the future.Enrique Iglesias Hotel Supervisor

10/10 Excellent

Juan, jackson hts

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right in the middle of town
Stayed 3 nights in Mar 2023
Response from TS on Apr 4, 2023
Thank you Juan for sharing your review with us. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be great, especially in its convenient location right in the middle of town.We appreciate your feedback and thank you for choosing our establishment for your travels. We hope to have the pleasure of welcoming you back shortly.Enrique IglesiasHotel Supervisor

10/10 Excellent

Natalya, Glenview

Liked: Cleanliness, staff & service, property conditions & facilities
Response from TS on Apr 4, 2023
Thanks for choosing our establishment

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place except for a few minor things
The staff couldn't be nicer and the room was very roomy and the bathroom/kitchenette was nice. The beds were a bit soft and the wifi was nearly nonexistent
Stayed 3 nights in Feb 2023
Response from TS on Mar 17, 2023
Thank you for sharing your experience at our hotel. We are glad to hear that you found our staff to be friendly and welcoming, and that you enjoyed the spacious room and nice bathroom/kitchenette. However, we apologize for any inconvenience caused by the soft beds and the poor wifi connection. We will definitely take your comments into consideration and look for ways to improve these aspects of our hotel. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Enrique IglesiasHotel Supervisor

10/10 Excellent

brad

Stayed 3 nights in Feb 2023
Response from TS on Mar 17, 2023
Thanks for staying with us.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2023
Response from TS on Feb 19, 2023
Thank you for staying with us, we are glad to know that you liked our facilities. We take your recommendations into account and this is already solved. See you soon.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Love the pool. Possibly the only ocean front property in Bocas w a pool. Jacuzzi bathtub was cracked and we couldn't use it!
Stayed 2 nights in Jan 2023
Response from TS on Feb 19, 2023
Thank you for staying with us, we are glad to know that you liked our facilities. We take your recommendations into account and this is already solved. See you soon.

10/10 Excellent

keren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, spacious, excellent food, good service, cleanliness
Response from TS on Dec 21, 2022
It is a pleasure to know that you liked our facilities. Us

8/10 Good

Dennis, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and view. New addition to the area.
Stayed 1 night in Nov 2022
Response from TS on Dec 1, 2022
Thank you for staying with us and we are glad to know that you had a good time.Best,

10/10 Excellent

Maura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tropical Suites exceeded all expectations! The rooms were nice, clean and spacious. The pool/bar area was much more incredible than the pictures show and has amazing views. We were there in the off-season so all got a great deal.
Stayed 2 nights in Nov 2022
Response from TS on Nov 15, 2022
We are glad to know that you had a good time. See you soon

10/10 Excellent

Diana J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Walter

Stayed 2 nights in Jul 2022
Response from Victoria on Jul 15, 2022
Thank you so much Walter! We look forward to having you back later this year.

10/10 Excellent

Deborah Brand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Victoria on May 20, 2022
Thank you so much, Deborah! It was a pleasure hosting you.

8/10 Good

Paige

Travelled with partner
Liked: Cleanliness, staff & service
They are undergoing a reavation but not bad if you are going out. The internet was horrible. I had one day to do work back in the USA and had to go to the office but they were most accommodating
Stayed 4 nights in Mar 2022
Response from Victoria on Mar 24, 2022
Thank you very much for your feedback, Paige! The internet was an individual event and has been fixed. We understand that good internet connection is important, especially in todays world. Enjoy the rest of your time in Bocas!

10/10 Excellent

claudia

Stayed 3 nights in Mar 2022

10/10 Excellent

ROGGETTE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is literally in the downtown in a very good area close from restaurants, supermarkets and places to hang out during the night. The room was pretty clean, modern and equipped with everything u need to cook. I definitely recommend to stay here. They are Bilding pool and bungalow on the water….
Stayed 3 nights in Feb 2022
Response from Victoria on Mar 8, 2022
Thank you so much, Roggette! We hope you're able to come back when the pool, bar & restaurant are open! It was a pleasure hosting you.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, well kept and clean, they are adding a pool soon, that will make it the very best place to stay in Bocas!
Stayed 3 nights in Jan 2022
Response from Victoria on Feb 16, 2022
Thank you, Daniel! We hope you can visit when the pool is done (:

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice front desk people, very convenient!
Stayed 3 nights in Jan 2022
Response from Victoria on Feb 16, 2022
Thank you, Cristina! Our job is to make your stay the best possible. We hope to see you back!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2022

10/10 Excellent

Debbie, Lakewood

Travelled with family
Stayed 1 night in Dec 2021
Response from Victoria on Mar 8, 2022
Thank you, Debbie! Come back and visit us soon!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean and price is not bad at all. Booked one night ended up staying 4 night because we were happy with our room and the hotel’s location.
Stayed 1 night in Dec 2021
Response from Central Reservations Office on Dec 13, 2021
We thankyou very much for your heartwarming review, we look forward to having you back with us sometime in the future!

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel and the staff are extremely caring and attentive. There was a fairly major addition and renovation underway while we were there but the hotel made sure that it did not interfere with our enjoyment. The location in Bocas Town is perfect - all shops, restaurants, etc. within an easy walk.
Stayed 5 nights in Nov 2021
Response from Victoria on Dec 6, 2021
Thank you so much Debra!! It was a pleasure hosting you. I hope you decide to come back and visit us when the renovations are complete!

10/10 Excellent

Eric

Stayed 3 nights in Oct 2021
Response from Victoria on Mar 8, 2022
Thank you, Eric! Come back and visit soon!

10/10 Excellent

mike

Stayed 2 nights in Sep 2021
Response from Victoria on Mar 8, 2022
Good morning, Mike! Thank you for the great review (: We hope to host you again!

8/10 Good

timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry clean and quiet. Spa tub was full of sand and dirt when we turned on the jets. The water was yellow in the tub, sink,&toilet. I would suggest removing the tv and adding a microwave.
Stayed 2 nights in Aug 2021
Response from Victoria on Mar 8, 2022
Good morning, Timothy! Thank you very much for your feedback. We'll look into your recommendations!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great rooms!
Stayed 5 nights in May 2021

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Well located, well looked after rooms.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelent service. Incredible location. Super clean, neat and tidy. People are very nice.
Stayed 5 nights in Feb 2021

10/10 Excellent

lore, panama

Business traveller, Travelled with partner, Travelled with group
Liked: Property conditions & facilities
everything nice but only The room smells a little like humeidty
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and pillows. Lots of great storage. Well located in town. Very helpful and accommodating staff.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Courteous staff. Nice location.
Stayed 2 nights in Feb 2020

10/10 Excellent

Julle, Copenhagen

Travelled with family
Liked: Cleanliness
Nice big room with facilities although the fridge did not work, rest very nice
Stayed 3 nights in Jan 2020