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Reviews

4.3 / 5Excellent
1,998 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Uruguay Street
    6 min walk
  • Popular Location
    Via Espana
    9 min walk
  • Restaurant
    Uruguay Street
    6 min walk
  • Airport
    Panama City (PTY-Tocumen Intl.)
    15 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Deluxe

    Room Amenities

    • Sleeps 2
    More details
  • Executive Twin Room 10% Discount at Renova Spa

    Room Amenities

    • Sleeps 2
    More details
  • Suite

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe, City View

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe

    Room Amenities

    • Sleeps 4
    More details
  • Executive King Room 10% Discount at Renova Spa

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Room, 1 King Bed (B2C)

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Room, 2 Double Beds (B2C)

    Room Amenities

    • Sleeps 2
    More details
  • Family Room (B2C)

    Room Amenities

    • Sleeps 4
    More details
  • Executive Room (B2C)

    Room Amenities

    • Sleeps 2
    More details
  • Executive Twin Room (B2C)

    Room Amenities

    • Sleeps 2
    More details
  • Senior Suite, 1 King Bed (B2C)

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Hotwire ROH

    Room Amenities

    • Sleeps 2
    More details

About this area

Panama City

Located in Panama City, Hotel Riu Plaza Panama is in the city centre and near the boardwalk. Casco viejo panama basilica and Panama Viejo are notable landmarks, and travellers looking to shop may want to visit Albrook Shopping Mall and Via Espana. Looking to enjoy an event or a game while in town? See what's happening at Maracana Stadium or Estadio Nacional Rod Carew.

Popular Location

What's nearby

  • Uruguay Street - 6 min walk
  • Via Espana - 9 min walk
  • Crown Casino - 11 min walk
  • Fiesta Casino - 14 min walk
  • Multiplaza Pacific Mall - 18 min walk

Getting around

  • Panama City Passenger Station - 11 min drive
  • Iglesia del Carmen Station - 11 min walk
  • Panama City (PTY-Tocumen Intl.) - 15 min drive

Restaurants

  • Arts — 1 min walk
  • Prisma — 1 min walk
  • Uruguay Street - 6 min walk

About this property

Hotel Riu Plaza Panama

Eco-friendly Panama City hotel in Campo Alegre, walk to Avenida Balboa
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 644 soundproofed rooms provide free WiFi, free wired Internet and iPod docks. For a bit of entertainment, guests will find flat-screen TVs with satellite channels, and other amenities include 24-hour room service and minibars.
Hotel Riu Plaza Panama offers 644 forms of air-conditioned accommodation with iPod docking stations and minibars. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.
This Panama City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Valet parking: PAB 12 per day

Food and drink

3 restaurants and 1 coffee shop/cafe
1 bar
24-hour room service
Coffee/tea in a common area

Things to do

Fitness centre
Full-service spa
Outdoor pool
Shopping

Family friendly

Dry-cleaning service
Laundry facilities
Outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

Ballroom
Lift
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Tour/ticket assistance
Turndown service

Languages spoken

English
Spanish

Business services

Business centre
Meeting rooms
Conference space

Outdoors

Garden
Terrace

Spa

Massages
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Roll-in shower

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer
Rainfall showerhead
Shower/bathtub combination

Entertainment

flat-screen TV
iPod dock
satellite channels

Food and drink

Coffee/tea maker
Minibar

More

Connecting rooms available
Desk
Iron/ironing board
Phone
Safe
Soundproofing
Turndown service

Policies

Check-in

Check-in between 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: PAB 12 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 20 years old.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • RIU Plaza Panama Hotel
  • RIU Plaza Panama
  • Hotel Riu Plaza Panama Panama City
  • RIU Plaza Hotel
  • Hotel Riu Plaza Panama
4.3

Excellent

5 - Excellent
1,092
4 - Good
608
3 - Okay
170
2 - Mediocre
67
1 - Poor
61
4.5
Cleanliness
4.2
Service and Staff
4.2
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Staff & service, amenities

Need to clean carpets. The Computers in the crown lounge are 15 years old and very bad. Should’ve invest in a couple of large screen Mac and a couple of large screen latest version 512 RAM computers!!! When I asked for computers they shrugged at the front desk!!! Sad

Stayed 4 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

We had problem with the key card at use the elevators when ever go to the room.

Stayed 5 nights in Feb. 2020

1/5

  • Disliked: Staff & service

I prepaid a room for myself and my family.
 As residents in Panama I just had my driver’s license which serves as an id too. We were all asked to show our passport.
 Given we weren’t travelling abroad, there wasn’t a reason for us to have our passports with us.
 As a result the front desk manager told us we couldn’t stay at the hotel. 
It was 8:30pm, my 2 year old daughter was sleeping in my arms and I had my 5 year old son.
 When I told them all I asked was to get in the room which I had paid for and put my kids to bed, they refused.
 I asked to speak to the general manager.
 The on duty night general manager showed up and after being briefed by his staff about the situation, asks me: “how can I help you ?”
 I felt insulted: I knew he was aware of the issue and instead would ask me to tell him my story.
I said I was upset with the service.
He asked to come to his office and sit down, that when he and his family travel abroad they are always asked to present their passports.
 I reminded him I was a local resident and was not travelling from abroad.
 He insisted and said those were their rules like in any hotel in Panama.
 I remained calm.
 When walking out my wife was complaining at the front desk and the guy was smiling at her, mockingly.
 We left, 10 minutes later were checking in at The Bristol.
Worst service I got for a hotel in Panama.
 Staff poorly trained, poor souls with no empathy, no civic sense.
 Surprisingly unprofessional and incompetent.
 Avoid at all costs

Stayed 1 night in Sep. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and service. Staff very friendly and the upgraded room was fantastic

Stayed 2 nights in Jan. 2020

3/5

  • Liked: Cleanliness
  • Disliked: Staff & service

Stayed 1 night in Jan. 2020

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