Title: Doubletree By Hilton Panama City El Carmen (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=3910437&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Doubletree By Hilton Panama City El Carmen Savor flavors and soak up sunshine by day; come evening, retreat to your haven. ## Photo gallery for Doubletree By Hilton Panama City El Carmen ![Outdoor pool, pool umbrellas, sun loungers - Doubletree By Hilton Panama City El Carmen (Panama City)](https://images.trvl-media.com/lodging/4000000/3920000/3910500/3910437/a2823bbf.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Down comforters, minibar, in-room safe, desk - Doubletree By Hilton Panama City El Carmen (Panama City)](https://images.trvl-media.com/lodging/4000000/3920000/3910500/3910437/ce3d430c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Doubletree By Hilton Panama City El Carmen (Panama City)](https://images.trvl-media.com/lodging/4000000/3920000/3910500/3910437/06637c44.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch and dinner served - Doubletree By Hilton Panama City El Carmen (Panama City)](https://images.trvl-media.com/lodging/4000000/3920000/3910500/3910437/ab904391.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Gym - Doubletree By Hilton Panama City El Carmen (Panama City)](https://images.trvl-media.com/lodging/4000000/3920000/3910500/3910437/17021970.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Experience the vibrant energy of Doubletree By Hilton Panama City El Carmen, a luxury hotel near Avenida Balboa. Relax on the rooftop terrace with shopping at your doorstep or indulge in breakfast, lunch, and dinner at City Cafe; unwind by the outdoor pool with sun loungers or enjoy coffee/tea in the lobby. ## Reviews 8.0 Very good ## Popular amenities - Pool - Parking included - Free WiFi - Restaurant - Air conditioning - Gym ## Room options ### Check availability for these dates Tonight [Jan. 7 - Jan. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=3910437&PinnedHotelID=3910437&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=3910437&PinnedHotelID=3910437&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 8 - Jan. 9](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=3910437&PinnedHotelID=3910437&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=3910437&PinnedHotelID=3910437&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=3910437&PinnedHotelID=3910437&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=3910437&PinnedHotelID=3910437&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=3910437&PinnedHotelID=3910437&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=3910437&PinnedHotelID=3910437&HadPinnedHotel=true®ionId=-1&adults=2) ## You may also like Ad ![2 restaurants, local cuisine](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/22000000/21320000/21314100/21314035/8ad4e5a5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### W Panama Bella Vista - Pool - Hot tub - Spa - Pet friendly 9.0 Wonderful 1,001 reviews CA $268 CA $294 total includes taxes & fees Feb 7 - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPanama-City-Hotels-Doubletree-By-Hilton-Panama-City-El-Carmen.h3910437.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPanama-City-Hotels-Doubletree-By-Hilton-Panama-City-El-Carmen.h3910437.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C8.98094%2C-79.52752&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WLPBro9aEcwMR4GLBN8gvTw3k9E=) Via Espana Ave. Federico Boyd Bel, Panama City, Panama Province #### What's nearby - Calle 50 \- 2 min walk \- 0.2 km - Iglesia del Carmen \- 2 min walk \- 0.2 km - Avenida Balboa \- 6 min walk \- 0.6 km - Via Espana \- 6 min walk \- 0.6 km - Cinta Costera \- 8 min walk \- 0.7 km #### Getting around - Iglesia del Carmen Station - 3 min walk - Panama City Passenger Station - 13 min drive - Panama City (PAC-Marcos A. Gelabert Intl.) - 10 min drive #### Restaurants - ‪El Trapiche - ‬2 min walk - ‪Bristol Panamá - ‬4 min walk - ‪The Executive Cafe Panamá - ‬4 min walk - ‪Domino's Pizza - ‬2 min walk - ‪La Strega - ‬4 min walk ## About this property ### Doubletree By Hilton Panama City El Carmen Luxury hotel near Avenida Balboa Located close to Cinta Costera and Multiplaza Pacific Mall, Doubletree By Hilton Panama City El Carmen provides a grocery/convenience store, a rooftop terrace, and shopping on site. The on-site restaurant, City Cafe, offers breakfast, lunch, dinner, light fare, and kids' meals. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi. Other perks include: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking - Buffet breakfast (surcharge), express check-out, and express check-in - An elevator, laundry services, and concierge services Room features All 213 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and separate dining areas. Other conveniences in all rooms include: - Free infant beds and free extra beds - Rainfall showers, tubs or showers, and free toiletries - 37-inch LCD TVs with cable channels - Wardrobes/closets, separate dining areas, and refrigerators ## Similar properties ![Pool](https://images.trvl-media.com/lodging/123000000/122500000/122491900/122491879/9d582ead.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Studio Apartment with Ocean View Calidonia - Pool - Washer - Dryer - Pet friendly 6.0 1 review CA $66 CA $94 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=122491879&PinnedHotelID=122491879&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/6000000/5460000/5451800/5451750/21d9edb1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Saba Hotel Bella Vista - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 420 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=5451750&PinnedHotelID=5451750&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/91000000/90130000/90122300/90122233/30d587e3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### House in Punta Paitilla B19 San Francisco - Pool - Kitchen - Washer - Dryer 10 Exceptional 6 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=90122233&PinnedHotelID=90122233&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/110000000/109740000/109731700/109731687/5d99a5c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luxury Villa San Francisco San Francisco - Pool - Kitchen - Washer - Dryer [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=109731687&PinnedHotelID=109731687&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/5000000/4800000/4793100/4793030/3445dc4c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eurostars Panama City Bella Vista - Pool - Hot tub - Parking included - Free WiFi 8.4 Very good 989 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=4793030&PinnedHotelID=4793030&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/84000000/83810000/83809000/83808902/w1080h1080x0y3-cca86cce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa de Campo / E C O Aventura / Clima 18 a 25 Panamá - Pool - Kitchen - Pet friendly - Free WiFi 2.0 1 review CA $448 CA $555 total includes taxes & fees Jan 15 - Jan 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=83808902&PinnedHotelID=83808902&HadPinnedHotel=true®ionId=-1&adults=2) ![3 bedrooms, free WiFi, bed sheets](https://images.trvl-media.com/lodging/35000000/34430000/34420300/34420209/5c427383.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Royale Panama Omar Torrijos - Pool - Hot tub - Breakfast included - Washer CA $1,722 CA $1,968 total includes taxes & fees Jan 14 - Jan 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=34420209&PinnedHotelID=34420209&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/115000000/114870000/114867700/114867676/258bc626.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Welcome to a cozy retreat designed to offer serenity and comfort. Panama - Pool - Kitchen - Washer - Dryer [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=114867676&PinnedHotelID=114867676&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/104000000/103410000/103400600/103400520/56c86cc3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alojamiento en Oasis Retro en la Ciudad Bella Vista - Pet friendly - Air conditioning - Laundry CA $66 CA $94 total includes taxes & fees Jan 15 - Jan 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=103400520&PinnedHotelID=103400520&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/97000000/96670000/96665200/96665159/ac491182.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal de Lujo en el Centro de la Ciudad Cerca de Centros Comerciales y Más!!! Bella Vista - Pool - Breakfast included - Free WiFi - Air conditioning CA $19 CA $49 total includes taxes & fees Jan 14 - Jan 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=96665159&PinnedHotelID=96665159&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free self parking on site - Limited onsite self parking - Onsite parking includes off-street options ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 18.72 per person - A bar/lounge - A restaurant - Coffee and tea in common areas ### Restaurants on site - City Cafe ### Things to do - 24-hour gym - Outdoor pool - Shopping ### Family friendly - Free rollaway/extra bed - Grocery/convenience store - In-room crib - In-room refrigerator - Laundry facilities - Outdoor pool - Separate in-room dining area - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Business services - 1,100 square feet of conference space - 2 meeting rooms - 24-hour business center - Computer station ### Outdoors - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 6 floors - Banquet hall - Built in 1988 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free crib - Free rollaway/extra bed ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 37-inch LCD TV with cable channels ### Food and drink - Coffee/tea maker - Late-night room service - Minibar - Refrigerator - Separate dining area ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Safe - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately USD 18.72 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Long-term renters welcome Noise-free guestrooms cannot be guaranteed Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Meals are included for children 6 and younger. Additional fees apply to children over 7 years old. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as DoubleTree Hilton Hotel Panama City DoubleTree Hilton Panama City DoubleTree Hotel Panama City DoubleTree Panama City Hilton DoubleTree Panama City DoubleTree by Hilton Hotel Panama City Doubletree By Hilton Panama City El Carmen Hotel Doubletree By Hilton Panama City El Carmen Panama City Doubletree By Hilton Panama City El Carmen Hotel Panama City ## Frequently asked questions ### Does Doubletree By Hilton Panama City El Carmen have a pool? ### Is Doubletree By Hilton Panama City El Carmen pet-friendly? ### How much is parking? ### What time is check-in at Doubletree By Hilton Panama City El Carmen? ### What time is check-out at Doubletree By Hilton Panama City El Carmen? ### Where is Doubletree By Hilton Panama City El Carmen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Doubletree By Hilton Panama City El Carmen Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.6 Location ### 8.2 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 365 8 - Good 399 6 - Okay 127 4 - Poor 56 2 - Terrible 48 ## Reviews ### 2/10 Terrible #### Verified traveller Jun 16, 2021 This hotel has been closed down. ##### Verified traveller Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Joseph Mar 21, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good place to be. A two night stay before leaving Panama just before all flights were shut down. Services were curtailed but the stay went just fine. Panama City had a 9 pm curfew. I stayed here before and I like this hotel. It is a very good value. ##### Joseph Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller Mar 20, 2020 Liked: Cleanliness, staff & service La amabilidad de sus empleados sus atenciones su buena disponibilidad ##### Verified traveller Stayed 7 nights in Mar 2020 ### 8/10 Good #### Rolando Mar 9, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen servicio, personal con buena disposición. Limpieza y comodiad en habitación. Buen internet. Considero se tiene que mejorar un poco tema del desayuno. ##### Rolando Stayed 1 night in Mar 2020 ### 4/10 Poor #### Verified traveller Mar 8, 2020 Disliked: Cleanliness, property conditions & facilities, room comfort #### シャワーは最悪です 3月に2泊、1人で利用しました。 チェックインはかなり雑に並んでおり、良いとは言えないものでした。 エレベーターも遅いものが2機しかなく、なかなか来ません。 １つスタッフ用？がありましたが少し安全性に不安がありました。 ４Fキングベッドの部屋でしたが、窓が１つありますが、スモークのようなものが貼ってあるため少しもったいないです。 日差しが強いからだと思いますがカーテンで対応できます。 ベッドは普通で枕も４つ備え付けてありました。 部屋は若干暗く感じます。 ベッドの両サイドにライトとサイドテーブル、 コンセントが２つずつあるのは便利でした。 スリッパ・バスローブ・歯ブラシはありません。 冷蔵庫は大きめのものがあります。少しうるさかったです。 デスク・チェアも広く作業には快適でした。 バスルームが最悪でした。 ガラス扉のシャワーブースでしたが、シャワーは固定式で弱く範囲も狭いです。 温度は謎にベストな40℃くらいだと思いますが タイル張りの床が水はけが悪すぎるようで、チェックイン時点で水たまりになっていました。 シャワーをあびていても排水能力はありますが傾斜が悪く流れません。 暑かったのでシャワーを1日2回浴びましたが、毎回大変不快でした。 ベッドメイクが入っても放置されており、排水溝の毛も放置です。 他の部分には多少目を瞑ることが多いですが、シャワーだけは譲れないため 低めの評価をしたくなってしまいました。 快適なシャワーを望む方は避けた方が良いかと思います。 また、パナマには街中にポストがなくフロントでポストカードの発送をお願いしましたが1枚1ドルの手数料を現金で請求されました。 他のどんな国でも聞いたことがなかったためこの方針には驚きました。 ##### Verified traveller Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Teo Mar 3, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was great! ##### Teo Stayed 5 nights in Feb 2020 ### 8/10 Good #### Verified traveller Mar 1, 2020 Liked: Cleanliness, room comfort #### Bom hotel Hotel bem localizado e confortável. O metro fica atras do hotel mas só tem 2 linhas e passa longe das principais atrações. O local é zona hoteleira e financeira. A noite fica bem deserta. O local é feio e sujo. ##### Verified traveller Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 29, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were excellent, no complaints, good location near restaurants and other amenities. ##### Verified traveller Stayed 2 nights in Feb 2020 ### 6/10 Okay #### Verified traveller Feb 27, 2020 Liked: Cleanliness Disliked: Property conditions & facilities Good location for the City and metro. Staff works hard but needs some experience. Breakfast a bit over priced but adequate. ##### Verified traveller Stayed 8 nights in Feb 2020 ### 8/10 Good #### Jose Feb 25, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Conforto e praticidade Sendo esta nossa segunda estadia neste hotel, muito boa como da primeira vez! Por isso, repetimos. ##### Jose Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### Jorge Feb 25, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worth every penny The room was off the chain, the tv was acting kinda crazy but other than that everything was phenomenal I would definetly book at this hotel again. ##### Jorge Stayed 1 night in Feb 2020 ### 8/10 Good #### JuanCarlos Feb 24, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La ubicacion muy buena para el desplazamiento en vehiculo o a pie. El servicio de ascensores me parece lento. ##### JuanCarlos Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### Cristy Feb 23, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They were really friendly at the hotel. Nice people attending the front desk. Sparkly clean. We would stay there again. ##### Cristy Stayed 3 nights in Feb 2020 ### 8/10 Good #### Verified traveller Feb 19, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 地下鉄駅からすぐの便利なホテル 地下鉄駅から徒歩すぐの立地が便利でした。部屋やバスルームは問題なかったです。朝食のメニューが少なかったです。 ##### Verified traveller Stayed 2 nights in Feb 2020 ### 6/10 Okay #### Victor Feb 19, 2020 Liked: Staff & service, amenities, property conditions & facilities As usual love the cookies, most of the statt was accommodating. They over booked hotel but Hilton looked out for me so, all was good in the end. ##### Victor Stayed 4 nights in Feb 2020 ### 4/10 Poor #### Verified traveller Feb 18, 2020 Disliked: Staff & service, amenities Location good but staff and property needs a lot of improvement worst Hilton hotel experience. Check in terrible I waited over 2 hours as I arrived at 1:30pm and they don't let you check in until 3pm so the Lobby was full as they kept everyone waiting, not even a water I was offer nor they offer to keep my luggage or suggested places to go while I waited. All staff not welcoming, pool have no towels and you have to look or call to get someone to bring you towels as no one in pool area. Room was not service on one of the days I went out all day came back around 5pm and my room had not been done. I'm not satisfied with the experience in this hotel you not even get a bottle of water, a mini fridge with very expensive beverages and snacks. Will not stay here again ##### Verified traveller Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### GeraldButton Feb 17, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were excellent, very knowledgeable and helpful, I ate more times at the restaurant there not only because of the food but then excellent and fun loving staff. ##### GeraldButton Stayed 14 nights in Jan 2020 ### 8/10 Good #### Verified traveller Feb 17, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente lugar, cómodas habitaciones, muy limpias. ##### Verified traveller Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller Feb 15, 2020 Liked: Amenities The cookies are a real treat. We enjoyed our stay, the rooms were clean, bedding clean. The building itself is getting a little worn. But logistically great.1 ##### Verified traveller Stayed 3 nights in Feb 2020 ### 8/10 Good #### jur Feb 14, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Price good compare to others . Clean friendly staff ##### jur Stayed 1 night in Feb 2020 ### 4/10 Poor #### Robert Feb 8, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities Liked-centrally located, decent gym Disliked-We had issues with getting into our room with the key. There was no coffee in the room. Facility was dirty. ##### Robert Stayed 7 nights in Dec 2019 ### 8/10 Good #### Melissa Feb 3, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities no me gusto que para desayunar había q tomar todos los días el desayuno y no comprarlo por día ##### Melissa Stayed 4 nights in Jan 2020 ### 8/10 Good #### Verified traveller Feb 2, 2020 Liked: Cleanliness Good location ...easy to get around quickly ...the main entrance floor staff and concierge desk were friendly and accommodating and could communicate in English ....was very frustrating to have to ask for towels the first few days of my stay....housekeeping would clean the room but then not leave fresh towels ...had to repeatedly as before I would finally get some ....this occurred about 3 days in a row at the beginning of my stay??? I really couldn't understand it as I have never experienced anything like this in ANY hotel stay ...right up to having someone from the front desk with security to check to see that we were not taking the towels ???? what??? I'm here to sell towels on the side that I have stolen ??? Bizarre ....after about three days of this it finally settled down ##### Verified traveller Stayed 19 nights in Jan 2020 ### 8/10 Good #### jamescarolina Feb 1, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location near to many restaurants and metro train station. friendly staff and clean hotel . I think $18 dollars for breakfast was expensive so i declined that offer. Otherwise i enjoyed my stay and would return again. thanks ##### jamescarolina Stayed 3 nights in Jan 2020 ### 10/10 Excellent #### Maricruz Jan 31, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ubicación. Habitaciones bonitas. Personal atento. 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