Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3602 West Hwy 98, Panama City, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 315 out of 806 reviews" "
Rating 8 - Good. 315 out of 806 reviews" "
Rating 6 - Okay. 106 out of 806 reviews" "
Rating 4 - Poor. 36 out of 806 reviews" "
Rating 2 - Terrible. 34 out of 806 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure if all rooms are as big as room 109 but its the size of a studio apt . Very clean breakfast room with lots of options. Its nice when a hotel is what you should expect and at a fare price .
Stayed 1 night in Mar 2024

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable. Friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as nice as it could be,
Stayed 1 night in Mar 2024
Response from Missie on Mar 14, 2024
Thank you for your kind words. We look forward to seeing you again soon.

4/10 Poor

Yashieka

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
TV didnt work, bed were not made properly, room was musky
Stayed 1 night in Mar 2024
Response from Missie on Mar 14, 2024
Thank you for taking the time to complete this survey. Your feedback is important to us and we will use it to improve our customer experience. We apologize for any inconvenience this may have caused you. We hope you will give us a second chance to show you. Wishing you safe travels.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Inn was convenient to restaurants and our travel route. The staff was friendly. The room was clean but needed updating.
Stayed 1 night in Jan 2024
Response from Missie on Feb 12, 2024
Thank you, we look forward to seeing you again soon. Wishing you safe travels.

10/10 Excellent

Ileana

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Missie on Feb 12, 2024
Thank you, we wish you safe travels and look forward to seeing you again soon.

10/10 Excellent

Delores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, quiet. Donna at front desk was exceptional.
Stayed 2 nights in Jan 2024
Response from Missie on Feb 12, 2024
Thank you, I will share your comments with our team.

6/10 Okay

Jay

Stayed 3 nights in Dec 2023
Response from Missie on Jan 30, 2024
Thank you for taking the time to complete this survey. Your feedback is important to us. We look forward to seeing you again soon.

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Missie on Jan 30, 2024
Thank you for completing the survey. Your feedback is important to us. Wishing you safe travels and look forward to seeing you again soon.

8/10 Good

Angela

Liked: Cleanliness, room comfort
Clean, decent price
Came in for Thunder Fall Rally. Check in was somewhat frustrating. A huge barrier in language. I couldnt understand anything he said. I did make out that he said someone had already checked in under my reservation at 8:45pm but we didnt get there until 1am. He got it arranged amd got us in a room but it took far to long considering we had just rode 8 hours on a motorcycle. The other staff at the front was very nice the rest of our stay. The room was clean, bed was comfortable.
Stayed 3 nights in Oct 2023
Response from Missie on Nov 5, 2023
Thank you for taking the time to complete the online survey. We apologize for the inconvenience at check in and appreciate your tolerance to correct the situation. We have addressed the issue with training. We look forward to seeing you again for the spring ralley.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Missie on Nov 5, 2023
Thank you, we look forward to seeing you again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Missie on Aug 29, 2023
Thank you, we look forward to seeing you again soon.

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff top knotch.. the water pressure wouldn't get conditioner out of my hair..
Stayed 1 night in Aug 2023
Response from Missie on Aug 29, 2023
Thank you for taking the time to complete the survey. I apologize for the lack of water pressure. I'll address this with maintenance, thank you for brining it to my attention. We look forward to seeing you again soon.

10/10 Excellent

Belinda

Stayed 1 night in Aug 2023
Response from Missie on Sep 14, 2023
Thank you, we look forward to seeing you again soon.

10/10 Excellent

kelvin

Stayed 1 night in Aug 2023
Response from Missie on Aug 29, 2023
Thankyou, we look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to PCB beaches and very convenient to Captain Anderson’s. Bed was super comfortable and the bathroom was very large for a hotel. We enjoyed our stay and would stay again!
Stayed 1 night in Aug 2023
Response from Missie on Aug 7, 2023
Thank you for your kind words. We're glad to hear you enjoyed your stay. We look forward to seeing you again soon.

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Not a place I would stay in again.
The breakfast was horrible. Plastic eggs and dry biscuits. It was inedible. The room was tired and worn. The bed was comfortable and the AC did a good job.
Stayed 2 nights in Jul 2023
Response from Missie on Aug 3, 2023
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. I'm sorry to hear you didn't enjoy our breakfast, we strive to make sure the breakfast is fresh and plentiful. I will gladly address this issue with our attendant. Thank you for bringing it to our attention. We hope to see you again soon. Best wishes.

10/10 Excellent

Molly

Stayed 3 nights in Jul 2023
Response from Missie on Aug 19, 2023
Thank you, we're glad you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Steven

Stayed 2 nights in Jul 2023
Response from Missie on Aug 19, 2023
Thank you, we're glad you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panama City Beach
It was raining most of the time but we just came up to look around the area
Stayed 1 night in Jul 2023
Response from Missie on Jul 11, 2023
Thank you for taking the time to complete the online survey. We're glad you came. Hope to see you again soon.

8/10 Good

Lynn

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
This was overall a good hotel. We felt safe and the room/ bed were comfortable. It’s an older hotel and some areas of our room could have been better ( some mold in the tile around the tub, water pressure in the shower was low, noticeable stains in the carpet). Check in was super easy and the attendant was very friendly and professional. Pool was clean and a hit for the kids. We would stay here again.
Stayed 2 nights in Jul 2023
Response from Missie on Jul 10, 2023
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. We appreciate your feedback. I will address the issues mentioned immediately. Thanks for bringing them to my attention. Best regards,

10/10 Excellent

ARENZA L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Missie on Jul 7, 2023
Thank you, we appreciate your time.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, room comfort
Water condensating issue with air conditioner and the fridge leaving a puddle at the foot of my bed The Carpet stain led me to the fridge so I put two and two together - not a terrible deal but it had mold in the air
Stayed 1 night in Jun 2023
Response from Missie on Jul 7, 2023
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Thank you for bringing the maintenance issues to our attention. We have taken care of the fridge and carpet. We hope to see you again soon.

6/10 Okay

gregory

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in May 2023
Response from Missie on Jun 12, 2023
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Wishing you safe travels and hope to see you again soon.

10/10 Excellent

Miketavion

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great 👍
Stayed 3 nights in May 2023
Response from Missie on May 30, 2023
Thanks, we look forward to seeing you again.

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, friendly and helpful staff.
Stayed 1 night in May 2023
Response from Missie on May 30, 2023
Thanks, we look forward to seeing you again.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Missie on May 30, 2023
Thanks, We look forward to seeing you again.

10/10 Excellent

Syd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Service good, Went to a restaurant Bayou Jo we went to was local flavor
Stayed 1 night in May 2023
Response from Missie on May 23, 2023
Thanks, we're glad you enjoyed your stay.

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Inn Panama City
Our first room had a terrible smell. At bedtime I took off my shoes and found the carpet soaked. It was too late to move but the next morning the manager moved us immediately to a better room. Great customer service!
Stayed 2 nights in May 2023
Response from Missie on May 23, 2023
We apologize for the inconvenience the a/c leak caused, we appreciate you letting us know immediately. We're glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Barbara

Stayed 1 night in May 2023
Response from Missie on Jun 12, 2023
Thanks for your time. We hope to see you again soon.

8/10 Good

Andrew

Liked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Missie on May 23, 2023
Thanks, we look forward to seeing you again soon.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, room comfort
Nice Panama City stay
This hotel met the needs of our one-night stay. It was quiet and had all amenities you expect. Location was 5 minutes from restaurants and shops on the bay. The breakfast offered was nice in the morning before we checked out. The bathroom could use some TLC (cracked sink, rust around the bathtub).
Stayed 1 night in May 2023
Response from Missie on May 16, 2023
Thank you for your feedback, we will address the bathroom issues mentioned. We look forward to seeing you again soon.

10/10 Excellent

Theresa

Stayed 1 night in Apr 2023
Response from Missie on May 16, 2023
Thank you, we look forward to seeing you again soon.

10/10 Excellent

Britney

Stayed 1 night in Apr 2023
Response from Missie on May 16, 2023
Thank you we look forward to seeing you again soon.

8/10 Good

allison, astoria

Stayed 2 nights in Apr 2023
Response from Management & Staff on Apr 29, 2023
Thank you for taking the time to complete the survey. Your feedback is very important to us here at Comfort Inn & Suites - St. Andrew's. We look forward to seeing you again soon.

8/10 Good

Mark A

Stayed 1 night in Apr 2023
Response from Missie on Apr 11, 2023
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is important to us. We look forward to seeing you again soon.

10/10 Excellent

Samuel

Stayed 2 nights in Mar 2023
Response from Missie on Apr 28, 2023
Thank you, we wish you safe travels and hope to see you again soon.

6/10 Okay

Yrza

Disliked: Cleanliness
Pudo ser mejor en todo los aspectos, en la entrada ni un buenas y menos una bienvenida en el check in la limpieza podría ser mejor medio limpio para el otro huésped y yo creo que cada persona debería conseguir la habitación impecable
Stayed 2 nights in Mar 2023
Response from Missie on Apr 4, 2023
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. I would like to aplogize on behalf of our team as we did not meet your expectations. I will address these concerns immediately, thank you for bringing them to our attention. We look forward to seeing you again.

6/10 Okay

Dianna

Disliked: Cleanliness
The room was moldy. I was so congested sleeping there. It needs updates immediately. Stains on the counter. The rooms and hallways have dehumidifiers. That means they’re aware of the mold and don’t want to spend to fix. I was charged $150 per night for a what should have been $70/ night. If it was updated and clean I wouldn’t have minded the price. I wouldn’t let my feet touch the floors. Wore sandals. Comfort inns used to be the best. Not anymore
Stayed 2 nights in Mar 2023
Response from CJ on Mar 21, 2023
Thank you for taking the time to complete the online survey regarding your recent stay. I apologize on behalf of our team for the issues you mentioned. I will share your comments with our management team to address these issues immediately. Thank you for your feedback. We wish safe travels and hope to see you again.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by a polite and friendly host. Hotel was very clean. Comfortable stay!
Stayed 1 night in Mar 2023
Response from Missie on Mar 13, 2023
Thank you for taking the time to complete the online survey regarding your recent stay. We're glad to hear you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Rae

Stayed 2 nights in Feb 2023
Response from Missie on Mar 13, 2023
Thank you for taking the time to complete this online survey regarding your stay. We appreciate your feedback. We look forward to seeing you again soon.

10/10 Excellent

Latasha

Stayed 1 night in Feb 2023
Response from Missie on Mar 13, 2023
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. We're glad to hear you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Missie on Nov 21, 2022
Thank you

8/10 Good

Tia'Kendra

Stayed 1 night in Oct 2022

8/10 Good

Louis

Liked: Staff & service
Staf were very helpful and friendly. Cleanliness and breakfast was average.
Stayed 2 nights in Sep 2022
Response from Missie on Oct 3, 2022
Your feedback is important to us. We appreciate it. We look forward to seeing you again soon.

8/10 Good

Irma

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Missie on Oct 3, 2022
Thank you for taking the time to complete the survey. We look forward to seeing you again soon.

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable and clean setting. Staff was very helpful and coutesy.
Stayed 1 night in Sep 2022
Response from Missie on Sep 13, 2022
Thank you for taking the time to complete the online survey regarding your recent stay. We're glad to hear you enjoyed your stay. We look forward to seeing you again soon.

6/10 Okay

Karen

Business traveller
Liked: Cleanliness, room comfort
Disappointed
Business trip—-Man at front desk was very unfriendly and difficult to understand. No bedding in room for sleeper sofa/ told at front desk there were no pillows???? Breakfast was great and staff was friendly and helpful.
Stayed 3 nights in Aug 2022
Response from Missie on Aug 29, 2022
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. I apologize for the inconveniences these issues may have caused. I will address them with our staff immediately. Thank you for letting us know. We look forward to seeing you again soon.

10/10 Excellent

Sunny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panama City Vacation
We were here on vacation and had a wonderful time in Panama City, our stay was great. Missie the front desk manager were so helpful she recommended good places to eat, visit. She was so nice thanks
Stayed 2 nights in Aug 2022
Response from Missie on Aug 29, 2022
Thank you, I'm glad to hear you enjoyed your stay. We look forward to seeing you again soon.

6/10 Okay

Jeffrey

Travelled with family, Business traveller
Liked: Staff & service, amenities
The room was large, which was nice, but the overall experience was not great. The bathroom was in need of repair/updating/finishing. The pullout was flimsy and we had to go down to ask for bedding (which no additional pillows were provided). The carpet had old gum/candy/food ground into it. By morning, there was a stale smoke smell. We will not be returning because of this. As for the front desk staff, the gentleman we spoke with was pleasant and nice. The lobby was clean and breakfast was nice.
Stayed 2 nights in Aug 2022
Response from Missie on Aug 29, 2022
Thank you for taking the time to complete the online survey. I'm sorry to hear you did not enjoy your room. I will have maintenance address this room immediately. Thank you for letting us know. We hope you will reconsider using us in the future. Wishing you safe travels.