2/10 – Terrible
Katherine A.
18 juill. 2025
Beach Vacation
The hotel itself is fantastic, location is great. I had a terrible experience with the manager. Our dryer was broken and after I washed all of the towels on the unit we discovered this so we had no clean towels due to them all being wet for our second day of the trip. The maintenance man did come and check it the third day we was there, he stated he would be back the next day to fix it and we were supplied new towels. The next day, he never showed back up and I had to call the office myself several times only to find out he was not coming back out and the dryer is not going to be fixed until after we checked out. We have 5 kids and had planned to be able to do laundry. This was very upsetting. The solution I was given was to use the local laundry mat. Then when the manager finally called she was very rude. I also found dog poop under the couch, my 11th month almost had it in her mouth. This was never addressed and I was told this is a dog free unit so there was no way that was dog poop. See the photo for reference.
Katherine A.
Séjour de 5 nuits en juin 2025