Palmilla Vacation Packages

It was very clean and modern

They told me that I would get a bottle of prosecco with my stay which I didn’t get (there wasn’t in the room where they said it would be. Also because I didn’t have the paper with my entry to the county they wanted to charge me 19% additional taxes. That is not disclosed anywhere.

Excellent and professional service

We had a truly wonderful experience at Concha y Toro Boutique Hotel. Although we arrived a bit early for check-in, the staff kindly let us store our luggage so we could head out and explore the city right away. Andrea, the receptionist, was especially welcoming and went above and beyond. While we filled out our paperwork, she took the time to share helpful tips about what to see in Santiago and how to get there. Her warm and attentive attitude made us feel instantly at home. She even offered us some breakfast upon arrival—an incredibly kind gesture that we truly appreciated. Our room was ready around 1 p.m., but we didn’t return until 3 p.m. since we were enjoying the city. Later that evening, her colleague Jennifer was equally impressive. She helped us plan for the next day and gave us great advice on the weather and what to expect. Like Andrea, she was kind, thoughtful, and attentive—both of them were truly stupendous hosts. In addition, the staff helped us coordinate transportation for both airport pickup and drop-off, which made our travel experience so much smoother and stress-free. Thanks to the exceptional service from Andrea and Jennifer, we would absolutely return to this hotel. The staff made all the difference in making our stay comfortable, easy, and memorable.

We stayed for two weeks. Nice neighborhood, short walk to the subway. The laundry service across the street is good and inexpensive. Desk staff wonderful. Room, furnishings, appliances all in good shape and good working condition. If you want a good value, no frills, convenient place to stay, this place is perfect. Three suggestions for management: 1) Instead of a coffee table and large wood chair, put a small dining table and 2 small dining chairs in the living room. 2) Do a more thorough job of cleaning/mopping the floors. 3) Provide larger trash cans. But overall, great job!