Outdoor pool, sun loungers

Reviews of Miracle Springs Resort & Spa

3 out of 5
Miracle Springs Resort & Spa
10625 Palm Dr, Desert Hot Springs, CA

Reviews

7.4

Good

Rating 10 - Excellent. 734 out of 2079 reviews" "
Rating 8 - Good. 532 out of 2079 reviews" "
Rating 6 - Okay. 366 out of 2079 reviews" "
Rating 4 - Poor. 230 out of 2079 reviews" "
Rating 2 - Terrible. 217 out of 2079 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Very outdated rooms. Just looked old and dirty I was not comfortable to even sleep in the room. Pools were dirty as well.
Stayed 1 night in Mar 2024
Response from DML on Mar 27, 2024
We appreciate your feedback. I'm sorry we didn't meet your expectations. During high winds, which we have currently been enduring, it can be difficult to keep the desert out of the pools.

8/10 Good

Elyse, pasadena

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The pools were amazing and well maintained. The restaurant is very good. The carpeting in the hallways and rooms was very old and needs replacing.
Stayed 5 nights in Mar 2024
Response from DML on Mar 27, 2024
Thanks, Elyse! We appreciate the feedback. Thanks for staying with us.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Definitely come back next times.
Stayed 1 night in Mar 2024
Response from DML on Mar 26, 2024
Thanks, Joanne! We appreciate your feedback!

4/10 Poor

Fredy, Hawthorne

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from DML on Mar 26, 2024
Thank you! We appreciate your feedback!

6/10 Okay

Gabriel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Property are very dated. Feels like you walked in to a 1980s hotel.
Stayed 1 night in Mar 2024
Response from DML on Mar 25, 2024
Thanks for your feedback. We appreciate your stay.

10/10 Excellent

Misato

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love their hot springs
Stayed 2 nights in Mar 2024
Response from DML on Mar 25, 2024
I'm glad you enjoyed the hot springs. We'd love to see you again soon!

6/10 Okay

Kin

Stayed 1 night in Mar 2024
Response from DML on Mar 25, 2024
Thank you! We appreciate your feedback!

4/10 Poor

Kay, Beaver Bay

Liked: Staff & service, property conditions & facilities
Check I was 4 but they didn’t call and tell us our too was ready until 5:30. We would have lived to use the pools sooner since we were only staying one night.
Stayed 1 night in Mar 2024
Response from DML on Mar 25, 2024
Hi. You are always welcome to use the pools before check in if the room is not ready. We appreciate your feedback. Thank you!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in the hot tubs is amazing? My skin was so soft! I will definitely be going back.
Stayed 1 night in Mar 2024
Response from DML on Mar 26, 2024
Thank you! We appreciate your feedback!

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a disappointment, reservation was listed as Villa 4, but upon check in it changed from Villa 8 to finally Villa 2. which was so degraded from years of neglect. We finally ended up in Villa 3 because of problems in Villa 2. Changed from Villa 2 to Villa 3 late at night, went to hot springs and then returned to Villa 3 to shower and get ready for bed only to find the hot water was turned off. Took until next day to get that back. Villa 3 had a private pool and hot tub so the price was higher during the weekend but the pool was dirty and cold, hot tub was incredibly mold covered. Someone came over and pored some chemicals in and called it good? The restaurant was a bright spot but got shut down by Health District on the last evening of our stay. However Ginny the restaurant manager was a breath of fresh air in her assistance to help rescue our ill fated vacation. Front desk employees were very unhelpful. This is a shame because after much searching this place stood out because of all the pools at different temperates. This could be a 4 star rated resort if the owner would invest in the property and elevate the surrounding. I have stayed in several lodging environments in the US and abroad including B&B's and hostels and this was the worst I have ever encountered. It showed a lack of concern for the lodger and it shows in other reviews. I am not a picky traveler, and I thought that was the reason for the poor reviews but learned that those complaints were just.
Stayed 7 nights in Mar 2024

4/10 Poor

Darron

Stayed 1 night in Mar 2024
Response from DML on Mar 25, 2024
Thanks, Darron! We appreciate the feedback!

8/10 Good

Carmen, Los Angeles

Love it but ac wasnt that strong ... carpet needs cleaning. I have allergies thats the only reason i needed ac or a window. Would have kept sliding door open but was scared wild life would get in. Overall great place love pools.
Stayed 2 nights in Mar 2024
Response from DML on Mar 22, 2024
Thanks for your feedback, Carmen. We appreciate you staying with us.

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was beautiful.
Stayed 2 nights in Mar 2024
Response from DML on Mar 22, 2024
Thanks, Lori. We appreciate your feedback.

6/10 Okay

melissa

Stayed 2 nights in Feb 2024
Response from DML on Mar 22, 2024
Thanks, Melissa. We appreciate your feedback and hope you come stay with us again in the future.

8/10 Good

Chelsea

Travelled with partner
Liked: Staff & service, property conditions & facilities
Miracle Springs is a lovely little property. The rooms are large, and of course the best part are the 8 hot springs on site! Decor is a little dated but everything was clean, and the staff (especially at the restaurant) was kind and helpful.
Stayed 2 nights in Mar 2024
Response from Krystal on Mar 20, 2024
Hi Chelsea, Thank you for the thoughtful review, we are glad you enjoyed your time here.

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and jaccuzies are amaizing!
Stayed 1 night in Mar 2024
Response from Krystal on Mar 20, 2024
Thank you !

4/10 Poor

Melissa

The lead management was super rude .
Stayed 2 nights in Mar 2024
Response from Krystal on Mar 20, 2024
We are sorry for your experience, and will get with key management to ensure a proper experience.

8/10 Good

Susan

Liked: Staff & service
The property is nice. Had a bad experience at grocery store. Lots of homeless and drugs Property could use new carpet. Our room was great and large for us. Pools were relaxing Just bring your stuff so you don’t have to go To store
Stayed 2 nights in Mar 2024
Response from Krystal on Mar 20, 2024
Thank you for the review, we fully supply the rooms with a mini fridge and microwave. You can enjoy the mineral spring water directly from your room or dining room located in the lobby.

6/10 Okay

DEMETRIA

Travelled with partner
Liked: Staff & service, amenities
The hotels staff was excellent. The pool area was worth the stay.
Stayed 1 night in Mar 2024
Response from Krystal on Mar 20, 2024
Thank you, we appreciate your thoughts!

10/10 Excellent

claudiu

Travelled with family
Liked: Cleanliness, staff & service
It needs an update!
Stayed 1 night in Mar 2024
Response from DML on Mar 17, 2024
Thanks, Claudiu. We appreciate you coming to stay with us. Thanks for the feedback.

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hot spring water pools were excellent. The dry sauna was great, but our room did not have hot water. They switched us to another room, which had broken cold water. I think the room was noisy due to its proximity to filtration system or something. We ate at the hotel restaurant. The waiter sold us on the rack of ribs. It was frozen and not heated all the way through. When the waiter brought it back the ribs were heated but burnt.
Stayed 2 nights in Mar 2024
Response from DML on Mar 17, 2024
Thanks for your feedback. I'm sorry to hear about the issues and will forward them to the appropriate department for review. Thank you.

8/10 Good

derick

Travelled with family
Liked: Staff & service, amenities
The property needs some upgrades but the layout and pools are great.
Stayed 1 night in Mar 2024
Response from DML on Mar 17, 2024
Thanks, Derick. We appreciate the feedback. I'm glad you enjoyed the pools.

10/10 Excellent

SUSANNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hot pools and jacuzies were excellent.
Stayed 2 nights in Mar 2024
Response from DML on Mar 17, 2024
Thanks, Susanna. We appreciate your feedback.

8/10 Good

Bryce

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from DML on Mar 17, 2024
Thanks, Bryce. We appreciate your feedback.

10/10 Excellent

Vicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was very close to where I needed to be. The shower handle/water temperature took a bit of figuring out.
Stayed 1 night in Mar 2024
Response from DML on Mar 16, 2024
Thanks for your feedback. We appreciate your stay and hope you come again soon!

2/10 Terrible

Kelsey

Disliked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from DML on Mar 16, 2024
Thanks, Kelsey. We appreciate your feedback.

10/10 Excellent

Sandra, Rathdrum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pools , so many different pools to choose from, beautifully kept property! Had a great time
Stayed 1 night in Mar 2024
Response from DML on Mar 15, 2024
Thanks, Sandra. We appreciate you staying with us. I'm glad you enjoyed the poools and property. We hope come enjoy another stay soon!

4/10 Poor

Hector

Liked: Cleanliness
Disliked: Staff & service
Faulty equipment and slow response t o reapair
Stayed 3 nights in Mar 2024
Response from DML on Mar 15, 2024
Thanks, Hector. We appreciate your response and feedback.

6/10 Okay

Brian

Travelled with partner
No parking available in parking lot. Front desk guy did not program door key card, very inconvenient. Trash left around the main pool area from day or night before. Property needs some attention, most the patio chairs were trash and should be removed/replaced..
Stayed 1 night in Mar 2024
Response from DML on Mar 15, 2024
Thanks, Brian. We appreciate the feedback.

2/10 Terrible

Moon

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from DML on Mar 15, 2024
Thanks for your feedback. We appreciate your stay.

2/10 Terrible

Yana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated. Found a roach in a room.
Stayed 3 nights in Mar 2024
Response from DML on Mar 15, 2024
Thanks, Yana. We appreciate your feedback.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
fair price
Stayed 1 night in Mar 2024
Response from DML on Mar 15, 2024
Thanks, Tyler. We appreciate your feedback. Please come stay with us again soon.

8/10 Good

Guk Hyun

Stayed 1 night in Mar 2024
Response from DML on Mar 27, 2024
Thanks, Guk! We appreciate your feedback!

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stsff. Comfortable. Hot springs pool.
Stayed 2 nights in Mar 2024
Response from DML on Mar 8, 2024
Thanks so much for complimenting our great staff. We appreciate you staying with us.

4/10 Poor

Donna Lynn

Travelled with group
Disliked: Cleanliness, amenities
The hot springs pool are good. The hotel building itself is in need of major upgrades and redecorating. It is run down and dirty. The location is far from most of the areas a visitor would want to visit. There are not any nice dining places nearby. We would not stay here again, or recommend it to anyone.
Stayed 7 nights in Feb 2024
Response from DML on Mar 8, 2024
Thanks for coming to stay with us. We appreciate the feedback.

8/10 Good

Hans

poor service at all
Stayed 1 night in Mar 2024
Response from DML on Mar 8, 2024
Thanks, Hans. We appreciate the feedback.

10/10 Excellent

Afshan

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
I’ve been there three times and I love the resort but last time it was bad smell in the room.
Stayed 1 night in Mar 2024
Response from DML on Mar 8, 2024
Thanks very much for your feedback. We appreciate your time.

10/10 Excellent

Laura

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from DML on Mar 8, 2024
Thanks for your feedback. We appreciate your stay.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from DML on Mar 26, 2024
Thanks for your feedback!

6/10 Okay

Sally

Disliked: Property conditions & facilities
Price was right, and just at the passable level of clean and staff was nice. Bedsheets and towels looked and felt clean. Bathroom and room though were just tired and old. Water stains on ceiling, carpet was disgusting. This is a place which saw its prime probably 20 yrs ago.
Stayed 1 night in Mar 2024
Response from DML on Mar 8, 2024
Thanks for your feedback. We appreciate you offering your opinion and appreciate your stay.

6/10 Okay

Patricia

Travelled with family
Liked: Amenities
There is a shortage of towels. The housekeeping staff is professional. There is a shortage of restaurant staff. They do the best they can.
Stayed 3 nights in Feb 2024
Response from DML on Mar 8, 2024
Thanks for your feedback. We appreciate your stay.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The service was just excellent! The menu at the Capri Italy restaurant has pre-Covid pricing, and the food was just delicious! The hotel and pool/spa area were very well-maintained. We'll be back again!
Stayed 3 nights in Feb 2024
Response from DML on Mar 8, 2024
Thanks for your feedback. We appreciate your stay .

10/10 Excellent

Violeta

Travelled with partner
No comments
Stayed 2 nights in Feb 2024
Response from DML on Mar 8, 2024
Thank you!

8/10 Good

Violeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice shopping pkace
Stayed 1 night in Mar 2024
Response from DML on Mar 8, 2024
Thank you!

10/10 Excellent

Tamara, Bloomfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant staff were accommodating and professional. Food was good.
Stayed 4 nights in Feb 2024
Response from DML on Mar 2, 2024
Capri has a great staff. Thanks very much for coming out to dine with us.

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good exept a little too much chlorine in the jacuzzi water
Stayed 1 night in Feb 2024
Response from DML on Mar 1, 2024
Hi. We appreciate your feedback. Thank you for visiting.

6/10 Okay

Anne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from DML on Mar 1, 2024
Thanks for taking the time to submit feedback. We hope you come visit again.

10/10 Excellent

dan, rowland heights

Stayed 1 night in Feb 2024
Response from Krystal on Mar 20, 2024
Awesome, we greatly value your feedback

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from DML on Mar 1, 2024
Thanks for visiting Miracle Springs! We appreciate the feedback.

8/10 Good

Aurica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 3 nights in Feb 2024
Response from DML on Mar 1, 2024
Thank you!