- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly Maintained and Dirty!
This trip was an 80th birthday celebration for my mom as Palm Springs is one of her favourite places to visit. When we entered the unit, there was a welcome tray with 3 hershey's kisses and bottle of wine for us. This was a nice touch, but probably the only good part of our stay as it was downhill from there. We were all so very disappointed with this condo. The carpeted areas and insides of closets were dirty, the TV in one bedroom did not work at all, we are pretty tech savvy but it was complicated to turn the TVs on even with the instructions, the drawer handles in the bathrooms were dusty and grimy, the inside of the drawers in the kitchen were so very dirty we didn't want to use the utensils, the washer smelled so bad that we did not wash our clothes in it (we had to put towels in it before we left and had to ask for laundry detergent to do so), blankets we were going to use had hair on them and looked like they had not been washed. We had to buy our own toilet paper as there was not enough in one bathroom but nowhere on the listing or paperwork that followed were we told about this, and the list goes on. On our final day, the wifi was not working so we could not check on our flight time. This is a condo that is normally rented through home away, it seems, but was advertised on hotels.com perhaps because it was available. The listing was misleading and we felt we paid good money for a very poorly maintained unit.