Note fondée sur 690 évaluations vérifiées
4,2 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 1 avr. 2019
Bel établissement, agréable et confortable. Calme, ambiance décontractée
Commentaires de Gestion de l’hôtel
4 avr. 2019 par Jacky, Gestion de l’hôtel
Dear Guest,
We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Jacky Li
Rooms Division Manager
The Reef House Mgallery by Sofitel
jacky_li@reefhouse.com.au
par un voyageur vérifié
Excellent Magnifique
Publié le 22 août 2018 sur HotelsExcellent. Un très bel hôtel en bord de plage. Un cadre idilique. Un merci particulier à Peter pour son professionnalisme et sa gentillesse. Nous reviendrons sans hésiter.
Commentaires de Gestion de l’hôtel
25 août 2018 par Wayne H , Gestion de l’hôtel
Dear Laurence,
Thank you very much for staying with as and taking the time to write about your experaince. I will make sure Peter is aware you enjoyed his service while staying with us.
Thank you so much once again Laurence, we are so grateful that you decided to stay with us.
Tropical Regards
Wayne Harris
General Manager
par un voyageur vérifié
Fabuleux
Publié le 15 août 2018 sur HotelsUn très bel hôtel. Tout était parfait
Commentaires de Gestion de l’hôtel
16 août 2018 par Wayne H , Gestion de l’hôtel
Thank you very much Laurence, we really appreciate your review and your decision to stay with us !
Please enjoy the rest of your Australian holiday
Travel Safe
The Reef House Palm Cove
par un voyageur vérifié
Publié le 4 sept. 2024
We had never visited Palm Cove and were delighted from the moment we checked in we were welcomed and well looked after The Reef House Retreat was bliss and we’ll be back !
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Cédric , Gestion de l’hôtel
Bonjour Sarah,Thank you very much for taking the time to express your positive feedback on Expedia following your recent visit to the remarkable Reef House.We are all looking forward to welcoming you back to our little slice of paradise for adults!Tropical regards Cédric Lootvoet Luxury Concierge &The Reef House Family
par un voyageur vérifié
Publié le 16 août 2024
Inclusions were good value, pools were lovely & staff accommodating.
Commentaires de Gestion de l’hôtel
17 août 2024 par Cédric , Gestion de l’hôtel
Bonjour Kara-Jae,Thank you very much for your excellent feedback on Expedia following your recent visit to the remarkable Reef House.We are all looking forward to welcoming you back to our little slice of paradise for adults!Tropical regards Cédric Lootvoet Luxury Concierge &The Reef House Family
par un voyageur vérifié
Publié le 28 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mai 2024 par Cédric , Gestion de l’hôtel
Bonjour Jamie,Thank you very much for your excellent feedback following your recent visit to the remarkable Reef House.We are all looking forward to welcoming you back to our adults only escape for another rejuvenation in our very unique little slice of paradise for adults!Tropical regards Cédric Lootvoet Luxury Concierge &The Reef House Family
par un voyageur vérifié
Publié le 11 mai 2024
Absolutely amazing experience!
Commentaires de Gestion de l’hôtel
11 mai 2024 par Cédric , Gestion de l’hôtel
Bonjour Stephen,Thank you very much for your excellent feedback following your recent visit to the remarkable Reef House.We are all looking forward to welcoming you back to our little slice of paradise for adults!Tropical regards,Cédric Lootvoet Luxury Concierge &The Reef House Family
par un voyageur vérifié
Publié le 9 mai 2024 sur Wotif
It was just perfect. The staff made us feel so welcomed and it couldn’t get any better than that. Thanks
Commentaires de Gestion de l’hôtel
9 mai 2024 par Cédric , Gestion de l’hôtel
Bonjour Kiran,Thank you very much for your excellent feedback following your recent visit to the remarkable Reef House!We are all looking forward to welcoming you back to our adults only bespoke escape for another rejuvenation in paradise!Tropical regards Cédric Lootvoet Luxury Concierge &The Reef House Family
par un voyageur vérifié
Publié le 25 avr. 2024
The staff are absolutely wonderful. The hotel is dated. It had its hey day in the 70s and everything is still from that era. The mattress is lumpy and old. The shower is tiny and it’s impossible not to get your hair wet with the rain shower that was obviously installed afterwards and does not belong in the tiny shower stall. The porcelain sink had hundreds of hairline cracks. You will need to buy your own toiletries if you don’t want to smell like a man-cedarwood and juniper. I want to finish on a good note and reiterate that the staff is top notch, from the concierge to the front desk and restaurant staff. The hotel just needs a lot of updating from the 70s
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Cédric , Gestion de l’hôtel
Bonjour Elina,Thank you very much for your feedback following your recent visit to the charming Reef House.Your comments have immediately been communicated to our General Manager Wayne Harris for action.We apologise for the inconvenience.Our colonial style boutique property for adults was built in 1958 as a family home and still has its beautiful older charm.All team members love to treat our guests like celebrities and nothing is too much to ask.We are all looking forward to welcoming you back whenever you are travelling to splendid Palm Cove again!Tropical regards,Cédric Lootvoet Luxury Concierge &The Reef House Family
par un voyageur vérifié
Publié le 18 avr. 2024
Second time at beautiful Reef House. We are made feel very special from the day one. Staff is just beautiful and lovley. We will come back again for sure.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Cédric , Gestion de l’hôtel
Bonjour Srdjan,Thank you very much for your excellent feedback following your recent return visit to the remarkable Reef House.We know it will not be long before you come back to our little slice of paradise for adults!Tropical regards,Cédric Lootvoet Luxury Concierge &The Reef House Family
